[Resolved]  Tata Docomo — Slow speed

Address:Bangalore, Karnataka

Dear Team,

I have purchases one new photon wi-fi max connection on 20.11.2014 from Bangalore. They have offered 6.2Mbps speed for this devise but I have received maximum speed of .70Mbps in one day and all other days I have received below this speed. I have called customer care and wrote lot of mail to them but the situation is same now. My issue is not yet resolved.

Here company is cheating me by selling product with wrong offers. Requesting your interfearence to resolve the issue by getting good speed or getting refund.

PHOTON MAX WI-FI NO:-[protected]


Thanks&regards,
Prajith M C
Mob No-[protected]
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Tata DoCoMo customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Mr. Prajith,

We regret for the inconvenience caused to you.

As per our discussion over call, we would like to inform you that as per the Network Site visit report received, currently the cell site at your area is overloaded due to which you are facing slow s issue. Our Network team is constantly working towards the up gradation of serving cell sites to experience better speed.
We humbly request you to wait for another 30 days to update the status of optimization.
As a service provider, we firmly believe that the key to customer satisfaction is adding value to a relationship that is continual and long-lasting
For further assistance we request you to write a mail to [protected]@tatadocomo.com.

Thanks and regards,
Tata Docomo.
I have taken this photon wifi max bt what a speed is this, the speed limit is not exceding 0.21Mbps
and it was promissed that it will be high speed .I am in a locality of taltala near lotus cinema and this kind of speed.I called the customer care they said it was a high utilzed zone.Dear sir if it would have been a high utilised zone then why you people say you will get good speed.this problem is occuring in past few days earlier the speed was descent and my data pack has not yet completed, 8 gb is still there why so low speed is this what kind of service I should expect from Tata Photon group.I even wnt to the tata photon service center in park street to check whether the device has some faults or not bt they said the device is ok.how can the speed drop like this suddenly.

My account no is[protected] and photon no is [protected].pls do take a look in this its disgusting plssss

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Tata DoCoMo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    9255
    Pending
    2079
    Resolved
    4179
    Tata DoCoMo Phone
    +91 42 2646 2966
    Tata DoCoMo Address
    2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
    View all Tata DoCoMo contact information