Tata Docomo — speed issue | |||
Speed issue Sir I am using tata photon plus ([protected]) unlimited plan from fast 1. 5 years. . . There will be speed issues. . They promised me that they provide 153. 6kbps ie 20kbps download speed. . But what i am getting is less then 2kbps. . Y they cheated coustomers on unlimited plans? They simply giving promises and they cannot solve the issue. . . Simply register complaints and we have to listen same responce every time like delete temp files, change network type. . . Can u please improve your network rather then simply investing on coustomer care service. . . Was this information helpful? | |||
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Tata DoCoMo customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata Docomo
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata Docomo
Dear Customer,
As per the discussion over the call, we sincerely apologize for the inconvenience caused to you. We would like to inform you that your current bill plan is [protected]@Rs.355 and you have already consumed the available high speed internet of 3072 MB data as per your Bill Plan. Hence, the speed is reduced. The high speed internet shall be restored from your next bill cycle date which is 25th July 2015. If you still face any slow speed concern then request you to mail to [protected]@tatadoocmo.com or can reach our 24/7 Photon Customer Support at[protected]toll-free) for better assistance.
Thanks and Regards,
Customer Care
Tata Docomo
As per the discussion over the call, we sincerely apologize for the inconvenience caused to you. We would like to inform you that your current bill plan is [protected]@Rs.355 and you have already consumed the available high speed internet of 3072 MB data as per your Bill Plan. Hence, the speed is reduced. The high speed internet shall be restored from your next bill cycle date which is 25th July 2015. If you still face any slow speed concern then request you to mail to [protected]@tatadoocmo.com or can reach our 24/7 Photon Customer Support at[protected]toll-free) for better assistance.
Thanks and Regards,
Customer Care
Tata Docomo
I agree in that sir...my problem is i have to get post 3gb speed as minimum 20kbps...ie 153.6 kbps...the speed what the company as promised me while i buy this plan...but i am getting less than 2 kbps...not sufficient to browse also...i took unlimted plan because of post 20kbps speed ..i was getting that speed upto 1 year...but recent from 6 months its vry worst...less than 2kbps...for the new users the company still provides 153.6kbps post usage speed...but y m not getting that speed since m a coustomer of 1.5 years?
here are the plans...
http://www.tataphoton.net.in/photon-plus.html
here are the plans...
http://www.tataphoton.net.in/photon-plus.html
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SIR
i am using TATA PHOTON PLUS ([protected]) UNLIMITED plan from fast 1.5 years...
there will be SPEED issues..they promised me that they provide 153.6kbps ie 20kbps DOWNLOAD SPEED..but what i am getting is less then 2kbps..y they cheated coustomers on unlimited plans?
they simply giving promises and they cannot solve the issue...simply register complaints and we have to listen same responce every time like delete temp files, change network type...can u please improve your network rather then simply nvesting on coustomer care service...