[Resolved] Tata Docomo — Tata docomo prepaid

C S Raju

from Mumbai, Maharashtra

Address:	560037
Website:	tata docomo

I had recharged my mobile no [protected] on 15/3/16 with Rs 11 for special tariff. STD and local raetes @ .12P /sec for 1 month.
When I recharged with Rs 70 for full talktime on 27/3 16, this concessional rate vanished.
I am charged more for local/std calls.
1 ) Any complaint registration on their site gives a password. On keying in the same, the site closes and complaint is not registered.
2 ) Any call to 121, First the lady talks in a non-clear manner. Also there is no way to lodge a complaint.

C S Raju

Was this information helpful?

No (0)

Yes (0)

Aug 6, 2021

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Related Tata DoCoMo reviews

View all 9255 Tata DoCoMo Reviews

Comments

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We tried to speak to you personally on your number. However, the same was not possible as the call was not answered. We request you to provide your any other alternate number along with the feasible timings which will assist us to get the needful done.

Regards,
Customer Care
Tata Docomo

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

Since we have not received any details from your end, we assume that your issue has been resolved. In future, should you require any assistance, we request you to call Tata Docomo helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html Alternatively you can mail us your concern at [protected]@tatadocomo.com.

Thanks and regards
Customer Care
Tata Docomo