[Resolved] Tata Docomo — TATA DOCOMO PREPAID CONNECTION - RESUBMIT DOCUMENTS OR HAVE YOUR CONNECTION CUT OFF! | |||
Tata docomo prepaid service has turned out to be very funny because it is cutting off customers on its own. On 30th oct, 2013, I received a message from Docomo that resubmit your fresh photo and documents within 48 hours to continue services. On 31st they sent a similar message to submit within 24 hours which made me call in the call centre. They replied that there is no need to submit any documents - call no. [protected] (which I took as a proof of the call conversation). They have cut my services since 1st of nov, and when i call them to clarify from a different no ( as my docomo no is not working ), they say that my No. [protected] doesnt exist in their customer list!! I just feel that if I had known earlier I would have chosen a better service provider by MNP! Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
I dont know what to do now. Kindly suggest!
Reply
Dear customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
"Dear Customer,
We tried to speak to you personally on your number [protected] to understand your concerns regarding the disconnection of your Tata Docomo bearing number [protected] issues. However, we are unable to contact you, since your call was not reachable.
Hence, we would like to inform you that, as per our records that the services of your mobile number permanently disconnected on 02-NOV-13 due to mismatch of your supporting documents and the same cannot be activated. The inconvenience caused is truly regretted. However, if you still wish to avail our services, we request you to purchase a new connection from the nearest TATA DOCOMO retailer.
For any assistance mail us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
We tried to speak to you personally on your number [protected] to understand your concerns regarding the disconnection of your Tata Docomo bearing number [protected] issues. However, we are unable to contact you, since your call was not reachable.
Hence, we would like to inform you that, as per our records that the services of your mobile number permanently disconnected on 02-NOV-13 due to mismatch of your supporting documents and the same cannot be activated. The inconvenience caused is truly regretted. However, if you still wish to avail our services, we request you to purchase a new connection from the nearest TATA DOCOMO retailer.
For any assistance mail us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
For your information, the number that you were trying to contact me on was the number provided when I had taken your connection. After a few days, I had stopped that connection. But I suppose you still had my address details (if you had my old number). I would like to know what exactly was the mismatch that came into picture after so many years. And also, had the urgency of cutting my connection in 2 days!
After such service and poor customer support, who will buy a DoCoMo new connection again?
After such service and poor customer support, who will buy a DoCoMo new connection again?
By any chance, if you still wish to contact and understand my issues, you can do so on [protected].
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