Tata Docomo — Urgent : Bank Theft of INR 780000 using Tata Docomo Mobile No. : [protected]

Address:

Mumbai City, Maharashtra

Dear Sir/Ma’am, Dear Mr. Yogesh Bajpai Appellate Officer, D-26, TTC Industrial Area, MIDC Sanapada, P.O Turbhe Mumbai - 400703 Appellate Fax Number[protected] Appellate E mail :Appellate.[protected]@tatadocomo.com This is to bring to your notice that my Mobile SIM with No. “[protected]” was blocked from 25th July’ 2015 around 6:00 PM till 27th July 2015 around 12:30 PM. During this time, somebody had made 5 nos. of fraud transactions from my Bank Salary Account (ICICI Bank) linked to this Mobile No. “[protected]” which amounts to a total of INR 780000 i.e. 7 Lac 80 Thousand Rupees. I had continuously tried calling the Tata Docomo customer care during the period my number was inactive, but the customer care executives failed to provide me reasons and details for the same. It was only until 27th July’ 2015, when I visited Tata Docomo office at Galleria Shopping Centre, Hiranandani Gardens, Powai that I was told that my Mobile SIM was blocked & thus I requested for a new SIM and re-activated the same Mobile No. i.e. “[protected]”. After Inserting the new SIM in my Mobile handset, I immediately received 2 nos. SMSs with One Time Password (OTP) at around 12:30 PM on 27th July’ 2015, then I checked my Bank Account Summary using a computer that showed 5 nos. of fraud transactions from my Bank Salary Account (ICICI Bank) which amounted to total of INR 780000 i.e. 7 Lac 80 Thousand Rupees. This Mobile No. “[protected]” was the registered Mobile No. linked with my ICICI Bank Account for Internet Banking and other Bank related purposes. I am shocked and fail to understand how my Mobile No. was blocked without any request from my side or even without any formal intimation/information to me. During this time when all of this was happening, a fraud transaction swept away all of my Savings and has left me with ALMOST NOTHING IN MY BANK ACCOUNT. I have already started the process of filing the First Investigation Report (FIR) in this regard with the concerned department of Mumbai Police. Please treat this email as your top priority and provide me with clarification & reasons why I should not be taking action against tata docomo failing to do so I will be forced to move to the District Consumer Forum for Justice. Request Tata Docomo to bear full responsibility for it and pay me my hard earned money back. Please revert on urgent basis on this.