Tata Motors Complaints & Reviews

I Had Purchased Dear Sir,

I MILAN KUMAR ITTAL had purchased a Top end TATA SAFARI car from you more than a month back.

At that time we were not handed over the Users Manual with the Service coupons, Nor was the Duplicate key handed over to us under the pretext that it comes after one Month. The fast tag was handed over to us after 15 days and it is not yet registered against the car. Hence i cannot upload the card

It is well over a month and still the Said services are yet to be completed.

Such a service is not expected from a company such as TATA whom we blindly trust. Even after repeated reminders I have not got the same. Everyday we get one excuse after another.

Please take corrective action immediately and hand over

1. Duplicate keys of the car

2. Car manual with service coupons

3. Fast tag duly registered against the car

MILAN KUMAR ITTAL
BUYER

Central Adventures and Holidays P Ltd
MUMBAI - DELHI - CHENNAI
+91-[protected]
email: [protected]@centraladventures.in
Web Site: www.centraladventures.in

I got my tata nexon dark edition vehicle on 31st march 2022 and at that time they provided single key and told me that they will provide extra spare key and smart watch shorly but still I didn't get any updates from their side and the dealers ( Derik motors, Tuticorin) playing the blame game of saying that tata motors will contact you. When will I get my spare key and what will I do incase if there is anything happen with the key I have now.

I purchased new nexon vehicle in last month in malik cars hyderabad.After delevery i found tpms error shown in display, i intimate same to showroom people, thouse persons suggest to go service center, but problum was not solved.
Regards,
dr t.Neerajpavan reddy
[protected]

I have been going to AM MOTORS JAMMU for 2 yrs now and every time after the service there appears to be a problem with my car and I have to bring it back to service station and they repair it with extra money. The problems that appears were not there before they take the car for initial spin. On 18th June i took my good running car for servicing n before leaving the station. The AC started creating loud noise which wasnt not thr when i brought the car and they checked taking an hrs time n said a part need to be put and have to come from stores.
Now I'm without an ac in car at this summer time..plz help me raise this issue and get my car ac working without any cost as it wasn't thr when they checked innately. How did it appear during the service.
Kindly help

We purchased a tata altroz(hr 26 ek 8101) but not purchased a insurance from tata, and purchased the insurance of tata partner by own. Now we need a cashless claim but "multi tech motar LLP " faridabad service agency said that we don't provide cashless claim because you buy it from your own..and if you buy from tata then we give cashless claim

Please confirm if Shwetha works with you. [protected] . I have called her more than 20 times . I can prove it with m call records. I am finding something fishy in this episode. Suddenly the executive Mr Kiran is not responding and some one picks his call [protected]and says he is in hospital.

I am going to forward this mail both to Tata motors and prepare a draft legal notice to enable me to go to the Consumers forum. I will ensure that this also gets covered in print, electronic and social media .

It is not the money that is important in a customer centric organization. Just by creating CCM CRRM and other name sake positions, you are fooling the general public.

Sent from Mail for Windows 10

From: Prerana Motors Refunds
Sent: 14 June 2022 16:54
To: M A NARASIMHAN & CO CHARTERED ACCOUNTANTS BANGALORE; [protected]@pcd.preranamotors.com
Cc: Cc: [protected]@pcd.preranamotors.com; [protected]@accts.preranamotors.com
Subject: Re: FW: FW: Thank You for Purchasing Your New Car From Prerana Motors

Dear sir,

pls share the customer copy since you have shared booking confirmation form we would require customer copy for refund purpose & contact the below person for any clarification.

@ shwetha pls receipt handover to customer for refund purpose,

SHWETHA [protected]

On Tue, Jun 14, 2022 at 1:27 PM M A NARASIMHAN & CO CHARTERED ACCOUNTANTS BANGALORE wrote:
Here I have enclosed the copies of my original receipt with a request to cancel, Further as requested by you
Enclosing
1. Copies of Receipt
2. Copy of my PAN card
3. Copy of cancelled cheque

Sent from Mail for Windows 10

From: Prerana Motors Refunds
Sent: 13 June 2022 11:44
To: [protected]@mancoca.in
Cc: Cc: [protected]@pcd.preranamotors.com
Subject: Re: FW: FW: Thank You for Purchasing Your New Car From Prerana Motors

Dear sir,

below document require for refund purpose,
a. Booking receipt
b. Cancelled cheque / Bank Statement / Passbook front page (With reference appearing receipt name)
c. PAN Card

RGDS
PRERANA MOTORS P LTD

On Sat, Jun 11, 2022 at 5:37 PM Ajith wrote:

Thanks & Regards

AJITH J

Mobile : +91 [protected]

Prerana Motors (P) Ltd.
Authorised Dealers for the Entire Range of TATA Vehicles
Lalbagh Road,
Bangalore - 560027
www.preranamotors.com

From: Siddappa [mailto:[protected]@preranamotors.com]
Sent: 11 June 2022 04:58 PM
To: [protected]@pcd.preranamotors.com
Cc: 'Ajith'
Subject: FW: FW: Thank You for Purchasing Your New Car From Prerana Motors

From: Customer Response Centre [mailto:[protected]@preranamotors.com]
Sent: 12 June 2022 04:11 AM
To: ravindra ; Siddappa
Subject: Fwd: FW: Thank You for Purchasing Your New Car From Prerana Motors


[protected] Forwarded message[protected]
From: M A NARASIMHAN & CO CHARTERED ACCOUNTANTS BANGALORE
Date: Fri, Jun 10, 2022 at 5:51 PM
Subject: FW: Thank You for Purchasing Your New Car From Prerana Motors
To: Narayan Hegde, Customer Response Centre

THERE IS NO REPONSE FROM YOUR END I AM YET TO RECEIVE THE REFUND. YOUR SALES EXECUTIVE DOES NOT PICK THE PHONE

I WILL ESCALATE THE MATTER TO TATA MOTOR OR CONSUMER FORUM PLEASE CALL ME ON [protected]

Sent from Mail for Windows 10

From: PARTHA NARAYAN M.A.NARASIMHAN & CO CHARTERESD ACCOUNTANTS
Sent: 25 May 2022 14:47
To: Sathish Kumar S
Cc: Narayan Hegde _CRM
Subject: Re: Thank You for Purchasing Your New Car From Prerana Motors

Sir I had purchased this car after cancellation of an earlier Tigor EV booking. I have not received the refund for the same. Please look into the matter.

On Sat, 21 May, 2022, 14:09 Sathish Kumar S, wrote:

Dear M A NARASIMHAN & CO,
Sub: Your Vehicle KA04NA0663
We thank you for Purchasing your dream car Nexon EV XZ+ Lux from us.
We wish you a very happy motoring. When we look through our records, found that you have not opted for AMC (Annual Maintenance Cost) and EW (Extended Warranty). Both these options are very good to subscribe and you get more benefits from these. Request you to subscribe for them.
AMC (Annual Maintenance Cost) – Will take care of your complete maintenance and parts. You pay nothing at all if you have Gold AMC in particular for service and repairs
EW (Extended Warranty) – Will help you getting warranty of vehicle that includes specific parts.
Just in case if you have opted for the above and hasn’t got the details of the same please contact us with details of payment made for AMC & EW.
Finally, if we don’t hear from you in the next 3 days from the receipt of this letter, we presume that you are not interested in both AMC and EW or you have already opted and in receipt of the documents.

Thanking you.
With Regards
Prerana Motors Pvt Ltd.

--
Regards
Prerana motors PCBU

Tata Motors- selling cars with misleading advertisement

#consumerfraud by tata motors. Tata is advertising features not available in their cars,
even the first service provided is extremely late and a nightmare for the consumers.
The executives at the authorised showroom and service centre do not have complete
information about the vehicle.
I bought a #TataTiago from Midas Motors and all I have been facing are safety issues
with the vehicle. The salesperson while explaining the features explained about the
ATA feature as well, which after continuous emails to the company was replied
casually that this feature is not available in any model of Tiago and Tigor.
#fakeadvertisement As per the brochure uploaded on the website, TATA motors still
claims to have this security feature available in Tiago.
Further, the central locking system gets freeze while driving again posing a security
threat, the vehicle apart from this had several problems like unresponsive front panel,
AC temperature being stagnant, back sensors not installed etc. for which the company
has taken more than 7 months while trial testing while harassing me time and again.
Even after issuing legal notice and being called by COO of Tata / Midas accepting the
issue, Tata Motors does not wants to take any corrective measure.
Selling a car while showing features not actually available in car is clearly a fraud.
Further providing faulty vehicles having manufacturing defects and risking customers
lives seems to be normal for company.
I feel mentally harassed by the delays and frauds committed against me.

30 సార్లు రిపేర్ కు వెళ్లింది నా TATA ACE GOLD BS6 TS19TA1609 కరీంనగర్ జాస్పర్ ఇండస్ట్రీలో కి 6/6/22 వెళ్లింది.అంటే 13రోజులు అయింది ఇంకా రిపేరులోనే ఉంది. 16/6/22 సాయంత్రం 5 గంటలకు TATA ACE అయిపోయింది తీసుకుని వెళ్లమని పోన్ చేస్తే నిన్న17/6/22 వెళ్ళి డెలివరీ తీసుకుని 3 కిలోమీటర్లు వెళ్లగానే మళ్లీ అదే రీజనరేషన్ ప్రాబ్లమ్* వచ్చింది.వెంటనే మళ్లీ జాస్పర్ ఇండస్ట్రీలో కి వెళ్లి ఏంచేశారు సార్ మళ్లీ ఆప్రాబ్లమ్ వచ్చిందంటే మేము చెక్ చేశాం బాగుంది మీదగ్గరకు రాగానే ఇలా వచ్చింది ఉండనివ్వండి రేపు చేసి ఇస్తాం అని అన్నారు సార్.దండంపెట్టి బండి వదిలేసిరమ్మన్నాను.
నేను ఏంచేయాలో అర్థం కాని పరిస్థితి పై అధికారులకు చెప్పాను వారునాకోసం మెకానిక్ లతో మాట్లాడినారు వారు చెప్పనా నాబండి పనికావటం లేదు.
ఫ్రెండ్స్ ఏంచేద్దాం మీరన్నా సలహాఇవ్వండి.
నేను దేనికైనా సిద్దమే ఇలాంటి తప్పుడు TATA BS6 VEHICLE S మన మంచిర్యాల లో అమ్మకాలు జరగకుండా చేయాలి.
TATA MOTORS వారు కచ్చితంగా సమాధానం చెప్పాలి.
దయచేసి TATA ACE బాధితులు అందరూ ముందుకు రండి.
నా సెల్ నంబర్ [protected].
వారంటీ అయిపోతే ఎవరి కైనా మోతమోగిపోతుంది. అన్ని అమ్మి కట్టి నా ఇంకా ఇంకా రిపేర్లు వస్తూనే ఉంటాయి.

Punch Accomplish AMT vehicle was booked on 20th Feb from Rudra Motors with a verbal delivery commitment within 2-3 months. But till now we haven't got any update.

I owned a Tata vehicle called Tata Nexon (Dl 1CAC 6608). I had an accident on April 24th (Sunday) at Habitat centre, near lodhi road. On the very same date I delivered my vehicle at Tata Treo (Okhala branch, New Delhi) to get it repaired. Since then they started making false commitments like we will get your vehicle repaired and delivered to you in 15 days but in reality they started repairing my car after 21 days from the date I delivered my vehicle to them. I called Karan([protected] Insurance guy in Treo, Advisor) and he requested 10 more days. I called him after 10 days then he said that we are facing a part shortage in the market and will get the part in 4 days then it will take only 5 days to get your car fixed and ready to be delivered. After 5 days I called him and said all the parts have arrived and have started the work plz give us 4 more days, till that time he didn't give a single photo of my car nor he informed me how much work they have done on the vehicle. After 4 days (40days in total) when I again followed up he said this will take more time to fixed the vehicle and gave me the contact no. of Mr. Dilip([protected]-Body shop Manager) Dilip told me the complete different story he said few part are yet to arrive in 2 or 3 days of time spam and then we will take a week to get your car work done. I was already frustrated and gave more time but again the same story, that sir we need some more time because the Leg (Part of the vehicle) has not yet arrived and we are waiting for it. I was straight forward and told him to get my vehicle out of your service center. I will take it with me as it is and get it done somewhere else on my own but they told me sir give us a week's time and I will get it repaired for sure. After an argument I agreed to it but again he gave me nothing but just a false commitment. After a lot of follow ups again they shamelessly ask me one more week, but still the same excuse I requested him that i want that car immediately because i have to leave the city on immediate basis because of work and have to airlift the car to the another city, but they didn't give the damn about it and said sir it's going to take another 2 or 3 days plz sir we doing our best ( which they were not doing). Just because of them and their false commitments I had to cancel my flight ticket and change the flight date and car airlifting ticket, it cost me around 7k for the flight ticket and another 17k for the airlifting ticket just because they told me sir i will definitely give your car on that very date. All I want now is a strict action to be taken against Tata Treo Service centre(Okhala, New Delhi )employees who are dealing with my car, just because of their unprofessional behaviour I had suffered a lot. I am filing a legal complaint against Tata Treo Service Centre (Okhala, New Delhi) in Consumer Court and am not going to take delivery of my car until they are not going to take any serious action against them. I have all the call recordings of Karan & Dilip with me, in which you can find out how leniently these people are serving their customers by making such false commitments.

Manish Dhoundiyal
Unsatisfied customer
[protected]

Undoubtedly the car I purchased from the showroom is very good. However, my experience from the workshop has been extremely poor so far. My first major Service was heavily priced Rd 6700 approx and without even car being washed properly. When complained no response was received. Even AC Service claims were all false since it was never faulty being a new car and very less used. But this is the reality with TAG motors unfortunately.
My 2nd paid minore Service was very poorly Services and the supervisor switched off his cell after taking the payment leaving me in wait for 6 super stressed hours before I finally got the delivery at 11 pm after multi level Escalations. Poor Tata, despite everything they hv nothing. Jago Tata Jaago. Learn something from Maruti. They hv the best in class Service despite giving bad products.

I got a tata tigor XZA+ model on last December and after delivery of car I noticed that boot top cover is missing. Then, I talked to my dealer and they told me that it was not fitted by company. Later on I had talked with several officials of tata motors. But I have not yet received and good satisfactory response.

My question is very simple: how tata is selling an incomplete product to loose their reputation?

We Four Star Industries, Taken TATA Tigor XZ+CNG From Heritage Motors (M) Pvt Ltd, Thane.
The issues with this dealer is as below,
1. When I gone for booking, at that time no one was asked me about why I visited the showroom for 20-25 minutes. All staff was gathering together and they all are in there mood.

2. From the date of booking to delivery date. No one was responded on my Queries and status. Each time I called to everyone.

3. For accessories I personally visited and confirmed the floor Lamination for the car on 31st May'22 but till 14th Jun'22 no response from the staff (Yogesh Jadhav).

4. Shameful thing was on the date of delivery Manager told me to give some money to there people. Same thing also adviser asked me to do.
On the day I visited with my Wife and my 5 year old son around 4.45pm on 14th Jun'22, and till 10-15 minutes no one asked us anything. My son asked for water till 15-20 minutes no one gives him the water.

5. The Adviser Mr. Rohit who given me delivery also demanded me the cash as "Good Luck".

Shamefull thing is Indian Heart Person "Mr. Ratanji Tata" sir is the owner Tata Motors and people selecting the vehicles by considering the TATA and gound level staff Like Dealer Showroom Manager - Prasad Shere and other staff who is demanding the money from the customers and not providing the service to them.

I have booked an appointment Monday morning and the Service engineer called me on Tuesday evening asking for the problems I told no issue do only water wash..I called them on Wednesday he told car battery has gone which is not at all possible since they battery indicator has never gave indication nor I didn’t feel the problem also to let them know that I bought the car 2021 December which is 6 months and km is 2400 only..

I opted for pick and drop either delivery guy would have done something or service engineer have changed the battery

Spending 11L in this Tata cars is a waste.
Waste service.. after seeing this aswell they won’t do anything.. I have to file a consumer complaint in court

Hi All,

I booked Punch adventure ruthm AMT on 30DEC2021.
During booking the dealer confirmed wait period of 6 to 8 weeks.
Still i waited for 20 weeks considering present semiconductor issue.

Still i am not able to get car as per time and no confirmation from Dealer as well as from TML.

Without any proper plan of availability of components, dealers are taking orders and fail to deliver or convince customer.

This is not a good sign of customer service.

Regards,
Harish.

I have bought altroz xe rethym which have manufacturing defect and also having accessory issue and i have paid 6.93lakh for the car.

The service team not resolved manufacturing defects and i have visited 5 times to service station but no resolution got till now. please resolve my complaint .Thanking you.

Jeeva.V
[protected]
[protected]@gmail.com

I had pre-booked a Tata Altroz DCA on 8th March 2022 via official online methods provided by Tata Motors and has selected Wasan Motors Chembur as the dealer. Later owing to some unforeseen circumstances on my personal front I had to initiate a cancellation and refund of the said pre-booked car on 17th April, 2022 and was regularly and still am in touch with both the Tata Motors Customer Care and the Sales Executives and Help Desk from Wasan Motors Chembur but unfortunately to this date I have had no updates regarding the cancellation of the pre-booked car nor the refund there have been minimal to no communications from either of the mentioned parties regarding this matter.

Hence I sincerely an seeking for this matter to be resolved as early as possible as it will now be almost two exact months wherein I am still stuck with no updates, no communications about the cancellation nor the refund.

Thanks and Regards,
Sumedh Joshi
[protected]

I have booked a Tata Tigor XZ plus CNG on 26 April 2022 with color Arizona Blue for Marriage occasion as we have promised with this color.
At the time of booking dealer have promised me for Arizona Blue. Now dealer is forcing me for opting White color instead of Arizona Blue and telling me for not having any option other than white.
On marriage we have promised with Arizona Blue color and dont want any other color.
Dealer is also telling me for not giving delivery with other color option and not supporing at all.

Dear Sir

I purchased the Vehicle Tata Safari Gold (MP09 WL 5006) from Bhagirath Indore in February 2022.

I am facing a lot of problems, a few days before, the driver's seat inclined function gets stopped, and after visiting at service center they made me wait for 15+ days to get it resolved.

Secondly, when a vehicle run over 100+ speed, car steering becomes softer which is very risky as it becomes most sensitive in movements the chance of disturbance in the vehicle is most.

Thirdly, in this very short span of time, the special edition's Gold color of the Light, grill, and handles get out like stickers. The photos are attached herewith for your reference.

Therefore, we are very disappointed by the vehicle, the quality is very poor, the extra amount which I have paid for the gold color gets out and becomes ordinary safari, therefore no use of my amount which I have invested for getting special among other vehicles.
Hence, kindly help me to get reimbursed my extra amount of your gold edition at the earliest.

Hello dear Tata Motors Sport Team, I bought TATA ACE GOLD P CX LD on 23rd March 2022, I have been using this vehicle from almost 2 months I have this small business, so I was buy this vehicle

When I bought the vehicle at Tata Motors' Khamgaon Maharashtra showroom, the seller said that the TATA ACE GOLD P CX LD will give mileage of 20 to 22 kmpl, but at present the vehicle is only giving mileage of 10 to 12 kmpl.

I am a small business owner, due to low mileage this vehicle is useless for me, you re-check this vehicle, check what is the problem in engine or refund my money I can't afford to drive this vehicle . I request to Tata Moters Support team, plz Solve my problem

Vehicle Owner Name: ANANTKUMAR GULBRAV PATHRIKAR
Vehicle NO: MH - 30 BD- 4790
Contact No: [protected] / [protected]
Vehicle MODEL: TATA ACE GOLD P CX LD
VIN / Chassis Number: MAT559023NZA00116
Engine NO . - 275MPFI02PYXSD9788
TATA Showroom - KHAMGAON, Maharashtra, India 444303