Tata Motors Complaints & Reviews

Hi,

I booked a Tata Altroz XZ variant on 20th May 2022 from GUGNANI AUTOMCARS PVT.LTD. from, which i cancelled on 31ST May due to no response and lack of professionalism from an Employee named-Sangita.
After cancelling i have visited the showroom even and provided the Bank account for refund processing, yet there is no response.

Tata Motors is pathetic in after sales service

I bought tata Nexon on April 4 2022.its just 2month old only.. Today i travelled around 10km in rain .. After coming home i came to know that the boot was completely filled with water. I don't know how the water leakage happened and from where it came i don't know .many are facing this issue and consider it as serious issue and resolve the same

Today I have got my car serviced from RAJ MOTORS, ROHTAK.
Car is not even washed; just wipped with a wet cloth.
I have been charged extra for fixing my brake and tyres and breaks were not even fixed.
I put down my concern in the feedback form as well which is submitted in the company at the time of payment.

I booked Tata punch on Dec 9, 2021 at SR Tata, Coimbatore, Tamilnadu. Booking Voucher number:
SRT/RCPT/CASH/18-19/0975.
It's been 7 months. My car is not even allotted.
When i raise a complaint via Consumer complaint forum -Tata motors just gave me a complaint number[protected].
Still the query is not yet resolved. I'm waiting for the booking. its been 183 days and counting...
with regards,
Dhayananth

Dear Authority
I am having issues of service given by tata motors employees, As a Brand name we all prefer Tata motors but behaviour of their employees towards service is not at all remarkable
i had taken a Tata Tigor EV 2 months before and 10 days before i started issue of AC COOLING, called so many people but wasnt attended seriously by their side finally went to show room again after they confirmed the appointment after 4-5 days and now when its kept at service station from last 3 days they hadnt informed anything, instead giving reason like product not available etc, not telling at all that when i can get my car back (saying whenever it will done wil call you )
i mean how one can answer like this without TAT how one can take vehichle
and im having issues with my daily routine (for rain i had taken car but when its started im having nothing with me )
They should update customer about issues, progress and TAT SHOULD be given and if they dont know how much time its gonna take they should provide other vehichle then,
going to service station should be hassle free and it should be actually helpful.

I have tata tiago 2017 model. Now my car is automatically stop working couple of time and need wait for 15-30 min to start it again.
Service centre confirmed me, that this is fule pump issue which is manufacturing defect with 2017-18 model.
My request to tata motors if this is manufacturing defect with this model, it should be repeated free of cost as this is cost around 12k.

I have tata tiago 2017 model. Now my car is automatically stop working couple of time and need wait for 15-30 min to start it again.
Service centre confirmed me, that this is fule pump issue which is manufacturing defect with 2017-18 model.
My request to tata motors if this is manufacturing defect with this model, it should be repeated free of cost as this is cost around 12k.
Please help.....

I am pursuing tata Tiago in 20/01/20
2.5 yrs only battery is dead condition
Product important is must
Atleast 5 yr battery life
Only 25000 km running

Our fastag is registered in the name of one manikandan T M, ph. No. [protected], chase no. Also of his car. It was done from Concord showroom when we bought on 2018. Our car is showing blacklisted even after recharging.

Our fastag is registered in the name of one manikandan T M, ph. No. [protected], chase no. Also of his car. It was done from Concord showroom when we bought on 2018. Our car is showing blacklisted even after recharging the fastag.

I have given my vehicle for servicing and some painting to the Derik TATA Showroom, Tirunelveli. They promised to provide the vehicle with all the repairs processed within 4 days. But for the past 20days the car is still in the showroom and we had to book a cab everytime we have to go out. This is actually hectic and there is no proper response from Mr. Maneksha from the service department. This makes us drive mad and so I draft this complaint against the service of TATA Derik motors in Tirunelveli.

I tried calling them and there is no response and also I tried to call the customer care and complain and they put me on hold for more than 30 min and I had to cut the call.

I hope this message will reach to Top management and action will be taken against the sleeping Dealers and local authorities.

If this scenario continues, nobody will be thinking to buy TATA products anymore.

With most regret I would like to say that i booked Tata Tiago XT (petrol) on 4th may 2022. It's been one month but the dealer has not yet delivered the product. The excuse they gave was that Tata is not producing Tiago(petrol), instead they are busy producing Tiago (CNG). Does Tata motors consider only CNG buyers as their customers or every customer is of equal importance? It's really disappointing. Kindly deliver the products within 10-12 days or i will have to visit consumer court for exploitation cases and also i will give a tweet.

I purchased Nexon XZ+O petrol on 03052022. Everything was running fine until I noticed some light smoke near the Air Dam with a burning smell. On returning home I examined and found that the engine oil was leaking. My car has clocked 970 kms and yet to undergo 1st service.
I instantly contacted Tata Motors Customer Care twice to get it towed as, whole engine oil has drained and it might seize my engine if I start it, with specific...

1) I took my vehicle to the tata motors bodyshop, Greater Noida on 12th Feb 2022 to register my claim. The Bodyshop executive asked me to fill out an insurance claim form. I filled the claim form along with the reason for the vehicle's accident in brief as I was told by the body shop executive that I will get a call from Surveyor asking for details on the accident. The Bodyshop executive told me that they will pick up my vehicle from my residence after two days for repair. But they didn't pick up my vehicle after 2 days. When I called them, they told me that they still didn't have any slots available to repair and will pick-up my vehicle once it is available. After a few days, I called them again, then they told me that they still didn't have any available slots and would pick up my vehicle after the Holi festival. After the Holi festival, when I called them to pick-up my vehicle, they said that they can't pick-up my vehicle as they have stopped the pick-up service and I'll have to bring my vehicle to the tata bodyshop to get it repaired. Then on 25th March 2022, I went to tata bodyshop to leave my vehicle to get repaired. So it took around 1.5 months to register my claim only.

- Who is responsible here in delaying the completion of my claim registration hence delay in repairing my vehicle? Justify it and compensate me for loss of my time and delay in repairing my vehicle.

2) After leaving my vehicle, Tata Motors Bodyshop executive called me the next day and told me that my claim is not completely approved and they are not approving right hand side running board damage. When I asked why it was not approved, he asked me to talk to surveyor 'Kamal Goyal' and shared his contact number. I tried to call him so many times but he didn't pick my call. So I dialed the customer care number who connected me with him. I told him about the vehicle accident in detail and asked him to completely approve my claim. He talked very rudely and asked me why I didn't tell him about the accident details earlier. After this call immediately, I had another conversation with him in a conference call made by the Bodyshop executive. In this call, your surveyor was talking again very rudely. He was getting angry as I called him through customer care to raise a complaint.

Your surveyor was talking in a High tone & in a threatening node that it doesn't matter that the driver at the time of accident(Abhishek Goyal) had permanent DL if the vehicle owner(i.e. me) has 'Learning license', the claim will be rejected. He threatened me further that if I go to investigate my claim to seek a completely approved claim amount then my claim will be disqualified and approved with zero '0' amount. Even I will not get that amount that they approved that time. After this conversation, I also tried to contact him multiple times but he never picked up my call. By scaring with his statement, I agreed to get repair my vehicle for damages what they informed me.

- Who talks like this? Was it the appropriate way for your surveyor to talk with your customer? Did you mention anything on this in your response?
Take action on this and compensate me for this misconduct and mentally harassment else I am going to take action against this.

- Is this IFFCO Tokio policy to threaten your customer like above, to misguide him and to take his consent to repair the vehicle partially and save your money based on false and improper information? Justify this and I am also going to take action against this.

- If Owner's License is also mandatory to claim insurance then how did you issue the Policy to me. You had no right to sell your policy if the customer had no document that you need at the time of claim. Also it was not mentioned in your policy documents. Justify it.

3) I was informed by Tata Motors executive that only RHS damage is not approved and wasn't informed about the other damaged parts(Hood Panel, front bumper, front bumper Grill Upper and Head Light LH) for not being approved. I also didn't get any call or any email from the Insurance company on this partially approving damages. Even I tried to reach your surveyor and called him multiple times but he didn't pick up the phone. When I received my vehicle then I came to know that other damaged parts were also not approved which I wasn't aware of.

- Who will take accountability by not sharing complete information? Justify it and compensate me for this also.

4) I explained to your surveyor that how my vehicle got multiple damages when I talked with him first time through customer care when claim was under process. Your surveyor could have updated this in claim but he didn't update this to save your company's money. Same I clearly mentioned in my first email sent on 18th April 2022(see the attached email for reference) and also explained in the conference call made by you on 20th May 2022.
- You can't disapprove other damages by just saying that it was not written in claim form.

5) I am very disappointed with Tata Motors services over this issue.There was no assistance provided by tata motors in registering the claim. Even they delayed my claim by approx 1.5 months and never accept their mistake. I am really wondering to see Tata Motors Services management team to keep silence on this issue.
- Will escalate this issue to higher management in Tata Motors.

I got some serious issues in my tata punch . HR12 AP 5703. In just Around 950 kms drive its Radiator fan got burnt and then got replaced in 14 days. Immediately after that with in a week
Its showing new problem its AC getting off while driving the car. Thats the worst part you never know when it could get off while driving a car. Horrible experince with new tata punch car.
I never imagined that it could happen to us.
Its a punch to our face..

I bought a Tata Nexon (Automatic) in August 2021.
The last 10 months, driving this car has been nothing short of a Nightmare, and If I could afford it, I would probably donate the car back to Tata Motors.
There have been multiple issues in the car since Day 1.
1. Mileage: The car's promised mileage is 16-17kmpl in a city drive. However what I am getting is around 8-9 kmpl. With the rising fuel prices, this has been absolutely...

I am the proud owner of a Harrier (DL 11 CC 0744) which i bought from Tata Motors (Rohini from Malwa Motors) in June 2020.

2 months back (i.e. in March 2022) someone hit my Tata Harrier from the side and the cap on top of the left rear view mirror came off. Please note that the entire system is in place, but only top cover of the rear view is now missing.

I have been trying to connect to various Tata service stations and i am unable to find the replacement cover.
Tata Treo in Oakhla gave me the phone number of the service parts guy (OM Parts) but even the official service parts representative is unable to source the cover.

The picture of my Tata Harrier is attached.

I request you to please help me source the cover of the left rear view mirror. Without this car, the car is giving me an eye sore because of its looks.

I had booked Tata Tiago XZA midnight plum car on 19-Feb-22 at Venkata Ramana Motors, ECIL, HYDERABAD, TELANGANA.

I was promised to get the Car delivery in 6 weeks time where as I am still waiting for it in 16th week (7th-June-22)

Every week I am getting the same answer for the dealer that there is shortage of chips and so there is a delay and will get my car delivery in next week.

I am tired of listing same answer week on week.

My initial car choice was to go for grand I-10 Nios but as per my wife suggestions to support made in India and also safety rating of Tata cars we took decision to go for Tiago.

Now we are regretting for our decision to choose Tata Car.

We are very much frustrated and dissaponted as we had many plans with our new car which we have missed it.

I am writing this in frustration and to express my very bad experience which I never expected from Tata company.

I lost hope on Tata and the kind of dealer's you are having and don't expect any response or action from you.

Booked tata nexon ev max on 12th april, as i was first customer to book the vehicle i should get the priority but people coming after are getting the car allocated to their name. This is total false commitment as i bought car for some occasion and it seems i will miss that occasion. Booking order number: 50481082

Dear Sir, Further to my Complaint#[protected], I would like to bring to your notice that this is fifth time in last six-seven months, I have to visit TATA Motors Service centre for one or the other problems, Hence, reliability looks poor to me now. The following problems occured:-
(a) AC Malfunctioning, giving warm fumes and smoke inside - JP Motors Solan (H.P.)
(b) Front panel repaired and left unconnected - JP Motors Solan (H.P.)
(c) Front Panel shifter wire change - JP Motors Solan (H.P.)
(d) Car Software - Getting to default Economy mode only - True North Motors, Delhi
(e) Car Software - Getting to default Economy mode only - At Roorkee now.
Further, on a highway in between the Fuel tank lid got stuck and had to manually hit & trial to open the same for refueling. Well, this malfunctioning of my TATA Harrier XM Jun 2019 model is aggravating each time. It looks as if Tata Motors is forcing me to go for their AMC package only and there is no reliability expected. Further, things get compounded as each time I have paid and for last two visits No Bill has been given to me on pretext of faulty printers or so and never got email details as well. Highly disappointed with Tata Motors after sales services and fault coming again and again in harrier. Looking forward to hearing from you and some help and support
Warm Regards
Col Anupam Sharma, Indian Army