Tata Sky Complaints & Reviews

During live match telecast time tata sky showing some other message on screen.

Dd sports is free to air channel and is allowed to telecast live matches.

Dd sports was telecasted until match telecast begin.
But as match telecast started they show message to subscribe star sports package.
Image is attached for more information.
How can tata sky enforce us to pay for star sports package.

Tata sky id[protected]
New trai norms will be applicable from april 01 2019
Till that date old plan will be continued
But suddenly today i. E february 24 they have changed my plan and charging new price (Even though new trai norms is from april 01) with out my consent

Now as per my old plan i am eligible for gemini telugu channels pack till march 31
But they changed my pack and asking me pay additional charges to view those channels today itself

Customer care is also not properly answering

Tatasky has arbitrarily changed channel selection as per their choice after new TRAI regulations. It does not allow me to choose channels when I try to modify my pack. The site goes into a loop without letting me choose my channels. The help line number also does not respond despite repetitive calls made to them. Earlier on, all English movie channels were like HBO, Sony Pix, &prive HD, Romedy Now, Star Movies HD etc were available to me and I used to pay Rs.750/- per month. After the new TRAI regulations, Tatasky has suddenly restricted my channels arbitrarily and without any prior information. They didnt give me a chance to choose channels. Now when I am trying to modify my pack by choosing channels, the site goes into a loop and starts refreshing and again goes back into the entire process. Ultimately, I am not able to select channels and modify my pack. Their representatives called me 4 times in the last two days but I insisted I wanted to speak to someone in English but all the time they came back with someone speaking to me in Hindi. Till now nothing has been resolved. Please help.

My monthly plan was rs. 220 per month but it had been changed to rs. 271 on the ground that trai had changed the laws in the interest of consumer where as i am given less channel to views as before in rs. 220 pack. Trai had instructed that the amount should not be greater than the previous packs selected by the custmer if he does not choose any pack is the violation of law.
Please help. My tata sky id is [protected]

I'm revieving this message which says that the set top box needs to be paired.
The customer care lines given are not being filed.
Help and resolve the issue asap.
I have already paid for the channels and it randomly appeared on the screen.
It's not being fixed even after switching off the set top box or restarting it.
I'd be glad if you fix the issue as soon as possible.

Dear tata sky, my name is thaksen gopal kawle with tata sky subscriber id [protected] whose named you have wrongly saved as g. Kamwle on your site if any incorrect information about me has been mistakenly saved by you, i have been searching for ways to correct my name and number for days. Please correct it as soon as possible. To verify my genuinity you can contact me at: [protected]

Hello team tatasky,
This is very unfortunate and disappointing to intimate you that my request (No.1bk5k2ay, dated 19.02.19) regarding discontinuation of multitv connection after swapping of primary to secondary and secondary to primary and i was assured by your customer care phone banking officials to be resolved by 72hrs but it's still pending without any positive response.
I have repeatedly contacted your phone banking officials time and again but said issue still remained unresolved.
This is very disappointing as well as disgusting attitude from your end.
As a result of which extra money is being charged into my account purposefully what i understand.
Therefore pls take strong action against such unwanted delay in resolving customer's issue and resolve my problem at the earliest on top most priority basis.
Your immediate response and favorable action would be appreciated.
Thanks and regards,
Pradip kumar das
Id; [protected]
Registered mobile:[protected].

Hello team Tatasky,
This is very unfortunate and disappointing to intimate you that my request (no.[protected], dated 19.02.19) regarding discontinuation of multitv connection after swapping of primary to secondary and secondary to primary and I was assured by your customer care phone banking officials to be resolved by 72hrs but it's still pending without any positive response.
I have repeatedly contacted your phone banking officials time and again but said issue still remained unresolved.
This is very disappointing as well as disgusting attitude from your end.
As a result of which extra money is being charged into my account purposefully what I understand.
Therefore pls take strong action against such unwanted delay in resolving customer's issue and resolve my problem at the earliest on top most priority basis.
Your immediate response and favorable action would be appreciated.
Thanks and regards,
Pradip Kumar Das
Id; [protected]
Registered Mobile:[protected].

I am tata sky consumer and i would like to draw your kind attention towards their not practising of proper rules and regulations of choosing a plan.
I chose a monthly plan of rs. 212 which company didn't accept. I always tried calling them but their customer care never responded. Their website also doesn't have proper management of packs and i don't know how they added extra rs. 200 approx in my account. Their service too degraded and it makes us think to unsubscribe to it and get another dth. Whenever i opened my tata sky account i have it subscribed with 2 numbers and i don't know why they removed that number from my tata sky account without my permission.

Tata sky id: [protected]

What a fun that i have not rec'd any statement /call/message and tata sky is telling that problem is resolved.
I cannot understand the attitude of representative of tata sky when i am demanding statement from inception of my deposit of rs 4800/ for long time, first of all they are lengaring on without reply and lastly told problem is resolved.
I think that trai should do something in the matter.
Once again you are required to provide detailed calculation of rs 4800/ till date.
K l vadhwani
[protected]
[protected]

Your staff behaviour is not good your staffs are very rude they don't provide proper channels I just don't want to be your customer any more. I am very disappointed with your service. I just don't like the way your staff behave with me it was very rude. Please take care that your staff behave properly with your customer.

As per trai new rule 130 rs basic charge + 23 rs gst we can choose 100 channels, include pay channels amount of basic charge 130 rs but tatasky is cheating to costumers tata sky say 130 is basic charge that amount is not use for choose pay channels you want one pay channel you pay 130+23+one pay channel rate this is the biggest cheating from tatasky.

Dear sir/madam

My name is vishnu bargude. And my tata sky id no.[protected]

I have a complane that i have lost my old mobile no.[[protected]].

In future my process in your company with my new mobile no.[[protected]]. And in future you contract me my new no.

So please you update my new mobile no.in your siystem.

Thanks,
Vishnu bargude
Mob. No. [[protected]]

I did notice that in last two days, the channels from my selected pack disappeared. I am using the same plan since many months. Even those channels were present for about 20 days of the month and then disappeared. Plz resolve this as soon as possible. I have recharged on feb 01 and the pack included channels - sony tv, sony sab, &tv and more are missing.

I raised my concern with Service Provider (Tata Sky) SR[protected] on 17 Feb2019. Same was resolved without fixing my issue. I raised another request on 20 Feb 2019 that is SR[protected] and escalated to normal officer. Last ticket too closed without fixing issue.
On calling their customer care they suggest me to contact nearest dealer to activate free to air channels.
My concern is to have free to air channels available for me, which is not active for me.

Sir, my id is [protected] and today i complaint on your toll free no. At about 2.30 p. M. For my set top box is not showing signal. Firstly the lady on call told me to select the new pack as per trai. I told her that till march we can select that option.in this discussion she spent 20 minutes with saying sorry for waiting. Then told me that we are starting the set top box but problem at our end. Til lthat time 40 minutes have passed. So i asked her to connect me to your higer up. One person came with hindi speaking. So i ask him to speak in marathi then he tranferred to madam nilofer she again ask me my id i told her in marathi. She spoke to me rudely. The she ask me repeat in english. I told her again. But she told me that it was not correct. Then she disconnect the phone saying that you are not talking professionally. Is her disconnecting my phone is a profeessional workinhg. I request you to resolve my issue and compensate me for this unnecessary harrasement on your part with rs. 5000 to my accountof tata sky. Also ask her lady to apologise me.

Actually we are totally disappointed with service provided by tata sky and rude behavior of customer care. By default they have made my subscription plan monthly rs 750 by providing details of monthly plane of 350rs. Now they denied & telling us you must recharge yours account by 750 rs with very rude behavior.
We have also request them to stop their service
Uninstall your tata sky
But no responce received from tata sky

I did recharge of rs 220, but was unable to see any channels on tv. Later i spoke with customer care, they sent technician after two days who charged us rs 100 and then it got activated on my television. The customer care advised us to upgrade our device with a charge of rs 1000 which includes the hardware up gradation with 3 months hd subscription without any extra recharge. You can check the recording for the same. I am facing issues with the connection. It got disconnected. I want clarification on this that why customers are fooled on customer care forums. And, also what kind of compensation tata sky can provide. Also, the customer care is of no use. Please help me with this.

Dear sir
I wish to buy tata sky for me & my brother. I have contacted tata sky,
I had been told that if my pune tata sky refers any one then pune tata sky will be eligible for rs. 300.
Tata sky id[protected]Mob no. - [protected]) had refered two new connections
(1) tata sky id[protected] mobile no. [protected]
(2) tata sky id[protected] mobile no. [protected]
I have not received rs.300 + rs.300 top up for id[protected]
So as per tata sky policy, i must get rs.600 to my pune id
Ankush achole
[protected]

Respected sir,
I changed my pack with the help of tata sky customer care to continue my services according to trai rules on 05/02/2019 and recharged accordingly. I was getting all my channels and everything was good. To note, my previous non-trai pack had already ended on 04/02/2019. On 17/02/2019, i suddenly find 46 channels deactivated, some of which were hd and some sd. I was not informed about the act and my complaint was not satisfactorily redressed. The migration, according to customer care, occured on 17/02/2019, without my permission, in middle of my subscription period which should have ended on 05/03/2019. Suddenly, i am now required to pay more for the same channels i was already watching. The thing to note is that the pack i chose was according to trai compliance and in between my trai compliance pack subscription period they decided to delete channels from it. I request my complaint to be satisfactorily redressed and handled.
Thanking you
Mukesh goyal
Ph. - [protected]