Tata Sky Complaints & Reviews

I have recharged my tatsky account after 3 months today and i see the error "this is the wrong card for this set top box" on screen. Tried to remove the digicard and wipe and insert. Still doesnt work. Called customer care and they refresed the signal, still doesnt work. Customer care is useless and this is frustrating.
Also cancelling the connection means that i do not get my money ack for set top box or connection, what a waste!
Subscriber id - [protected]

Subscriber ID [protected]
My I'd migration done on 18/02/2019.
Before migration my monthly tarrif Rs 240.
After migration my account balance on 18/02/2019, but tata sky dropped my most of the channels. I contacted customer care for viewing channels to add up to my account balance. Tata sky not done this and says we unable to do the same & customer has to go online and do himself

Ravindra Golait
[protected]

I was having two user id / account id's running on single dish with 02 set top boxes. To save money both account id's were merged into single account in august 2018 and a main and secondary set top box system was generated by tata sky. Now they are not ready to provide me separate user/account id for secondary box as different packages are needed on both boxes. Unnecessarily they are asking 800 + 150 = 950 inr for completing the same. Finally i asked to discontinue the secondary box as there should be no charging for generating new user id for existing customer.
Current user / account id : [protected]
Dth operator : tata sky
Name of customer : rajneesh tyagi
Registered no : [protected]

After Trai new rules Tata Sky is now charging Rs500 per month for each additional multi tv connection. This works out to Rs6000 per year.

Before Trai new rules the charge was Rs2750 per year.

The increase is exhorbitant and is highway robbery. Tata Sky customer care claimed Trai has fixed the multi tv connection charges. If this is so, then if not wrong, this is the maximum charge and there is nothing stopping Tata Sky from charging a lesser and more reasonable sum.

Please look into matter.

Dear sir / madam

Customer id — [protected]

The list of program selected for viewing, has been submitted on 14.02.19 on the company official website.

2. While the selection has been implemented by tata sky, the subscription amount has not been modified. We are being asked to pay the earlier higher amount ie rs. 385 instead of the new amount of rs. 322.

3. This is blatant violation of rules by a reputed company, whose sole motive appears to be to rake in profits at the cost of common customers.

4. Kindly look into the matter. This is the plight of several other customers also. The resolution could be in public interest.

Kind regards

Akgupta

I tried to change my current pack. As it was not possible through website and mobile app because my old number was registered. I called the local dealer. He was so arrogant no manners to talk to a customer and raising voice on me. The other person also came on phone he too was talking rude and abusive. His no [protected]. If your are hiring someone make sure they know how to talk with customers. Extremely rude and pathetic service.

Sir,
I have a dth connection of tata sky (Subscription id [protected]). I had opted for a semi annual pack of tatasky on 04.08.2018 and was valid till 18.02.2018.
On 01.02.2019 i chose the channels of my choice as per guidelines issued by trai.
1. Tata sky has not continued to provide the semi annual package till the validity.
2. Tata sky terminated my semi annual pack and started charging on daily basis even before the end of validity of my semi annual pack.
Tata sky is clearly violating the guidelines laid by trai.
I request you to look into and do the needful.
Thanking you.
Your sincerely
Pavan kumar
Upvan
Maharaj nagar
Lakhimpur kheri

Tata sky is giving 192 fta channels out which only 28 are doordarshan channels which are mandatory.
However tata sky customer care has advised me by email that the rest 164 channels are fixed and the customer cannot delete or change these fta channels as per his choice. Please advise me whether this is correct as per the trai order. Ia m being forced to view many channels which i do not watch and this is unnecessarily increasing my multi tv charges.
Please advise if i have the right to choose which fta channels to watch and can delete and add as per my choice.

I recharged my tata sky account through sbi rewardz...

Sbi says - transaction success, but recharge not done...

Transaction id : [protected]
Recharged on : jan 21 2019 6:19am
Sbi rewardz ref no : cabj/fr/12768601
Status : success
Dth operator : tata sky
Subscriber id : [protected]
Paid by points : 160.00
Total amount : 40.00

New tarif[censored]nder new trai guidelines is costing double than what i use to pay before. For 2 tv, the charges has been increased from 250 to 500 rs. Then for each channel, you will have to pay twice for hd and for non-hd subscription. New trai guidelines was formed to help customer budget their subscription but companies like tata sky have used it to their advantage and raised revenue margins.

As a Tata Sky customer (Subscriber ID- [protected]) and used 3 TV broadcast in under one ID. I selected different channels after new guideline of TRAI keeping to restrict to my requirement, but shocked to see that my tariff increased even on selection of less channels in compared to early pack. TATA SKY customer care is unable to explain any satisfactory answer to me.
So you are requested to look into matter and advise accordingly
Thanks
Piyush Kumar Gupta
[protected]

Same problem happened with me last night. I have purchased 660 uc worth about 799 rupees get debited from my account but I did not received any uc in my game. I have the transaction details which is showing that respective money went to INB Times of money. As it is huge amount of cash I need refund or please send me the uc in my game account. Under this text I am giving you the screenshots of my deduction hopefully will rid off my problem as soon as possible.

I was not able to use tatasky for more than 1 month now i switched it onn and rechargerd so it is showing wrong card error for this box please help me to pair this card n please make it as soon as possible i placed an enquiry call as well for 3 times there is still no response from ur backend team please help us with this...kindly look into it

Raised multiple complaints to [protected]@tatasky.com, but when that was not working, sent 4 complaints to the nodal officer.
Regret to note that, the result is same even when i brought the matter to the nodal officer, the
Highest customer care authority of tata sky multiple times.
Since i have opted the subscription of channels as per the latest
Trai regulation, i am not able to watch any of those channels subscribed
By me.
This is my 4th complaint to the nodal officer of tata sky, everytime
I make a complaint, i used to get a call from your mumbai office, informing
Me that the local c-care team will contact me.
Local c-care will make a call for the name sake, but immediately will
Disconnect the call and you cannot expect a second call from them, you
Cannot call them back either because it is a call through the system.
Then i have to make again a fresh complaint, but the above story
Will get repeated.
After the latest notification by trai, getting desired service from tata sky is next to impossible.
Cant throw the dth into the dustbin, because going to any other service provider also will not going to give you any relief.
Heard that jio is offering the dth service, but as of yet no idea about it.

I’m getting wrong pairing error for my tatasky hd. Nds no is[protected] and digicard id is[protected]. Error code is 14. My rmn is [protected] and subscriber id is [protected]. I want to get this resolved asap since this is very frustrating to notice that there was no signal for arranging to resolve. Why this problem has occurred i don’t know and this is irritating.

Dear sir
After changing dth transponder lots of set top box are not recieving signals from satellite. And service provider (Tata sky) is charging (350rs. Set top box +100rs. Visit charges) from customers. Which is wrong because any changes made in transponder by tata sky, not by the customers. Why customer is liable to pay money for this.

My subscriber id is [protected]
Name : chanden jain
Card no.[protected]
Digicomb no.[protected]
Rmn # [protected]

Dear sir/ madam
My connection is [protected]exist in tatasky dth service. I had already changed my plan with help of tatasky customer care on before 1st february 19 to continue my services accordingly to trigger rules. All was set. I agreed for all. But unfortunately tatasky changed my plan without information itself. Almost my channels are hide from my screen. Also increased my monthly rental. Its very disgusting act. Trai saying we are going to impose rules for betterment, where is better for us. We almost suffering from trouble.
Can you please solve my problem. Please solve if you can.
Thanking you.
Kundan (Lal) choudhary
Ph.[protected]

Refer to my previous complaint dt 10.02.19 we have not rec'd any solution from tata sky.in this connection i would like to extend some more points.
1 as i selected new package without hd channels and also recharged for 50/ more due to compelled by company, my due date is reduced from 05.04.19 to 02.04.19
2. As trai has extended date upto 31.03.19 therefore activate my previous pacage of dhamal mix with hd upto 05.04.19 as per previous contact and also credit rs 50/ to my a/c which is additionally deposited by me.
3. Also channels no 436, 809, 830 which are free have been deactivated which should be activated.
K l vadhwani
[protected]

Sub:- mental harassment; cheating; unfair trade practice and deficiency in service, negligence & my channel preference; reg
Ref:- my previous notices; mails & consumer case at cdrf south delhi cc. No.29/2019.
Attachment:- screen shoot of sms from tata sky about best fit plan

Inviting your attention to the above subject, references, and attachment.

As a customer until now, i have submitted many complaints and notices to tatasky for the activation of my preferred channel list as per trai fta list; including february 3. But yet service provider intentionally avoids my requests. And i have filed my request for a daily compensation against the deficiency also.in this matter now i have a case against tata sky at cdrf south delhi as cc. No: 29/2019.

But surprisingly i got an sms message yesterday on my mobile states as follows; please find the screenshot of the same as attached.
"sub id:[protected],
As per the new trai tariff order, you have been migrated to the best fit plan which has your current key channels.
Your a/c balance is rs 19.32
New monthly recharge is rs 358
Next recharge date is 13-feb-19"

Hence further i wish to inform tatasky & others that
1. The above-mentioned migration is against my wish and will. And;
2. Tata sky has no permission for any migration in my account other than updation of my preferred submitted channel list (Find the same preferred channel list again as an attachment). And;
2. Tata sky has no permission to debit any single penny from my account on this unethical migration. And;
3. Tata sky must cancel the above-mentioned migration before today evening at 6 pm under notice to me. And;
4. Give me compensation of rupees 1000/- for the unfair trade practice of migration without my concent and credit the compensation to my tatasky account. And
5. Otherwise please pay rupees 1000 as the compensation for the same until the date of action; and
6. Hon. Trai; please note the continues unfair trade practice of tata sky and treat this email as the complaint about the same; and.
7. Start disciplinary action against tatasky and suspend their trade license & direct them for my preferred channel list updation.

13/02/2019 yours faithfully; r. Radhakrishnan.

I have selected channels and apprised the service provide on a number of occasion. The channels are not available on my tv. The selection was to be done as per trai instructions but i am the sufferer.in spite of several requests they are not providing. Account balance informed by them is enough and next renewal date, as informed is in july'2019.
My membership number is [protected].