Tata Sky Complaints & Reviews

Amiya satpathy
8:12 am (3 hours ago)
To das, help, nodalofficer, ap, contact

Hi,

Kindly resolve the issue please why i have been charged so much for a used setup-box.

Amiya satpathy
Jogumas tech solutions

On mon, mar 11, 2019 at 9:33 pm amiya satpathy wrote:
Hi,

I did not receive any call from you please call now!!!

Amiya
Hide quoted text

On mon, 11 mar, 2019, 9:12 pm, wrote:
Service request no.: 1cxedrf6

Hello mr. Satpath,

This is in reference to your email regarding material charges issue.

We tried to call you on 11/03/2019 on your registered mobile number [protected], [protected], [protected] and [protected] but we couldn’t reach you.

We need to get some clarifications from you to provide our best service.

We request you to please provide us with an alternate contact number so that we can get in touch with you. You may send us details of alternate contact numbers either throughtatasky.com or mail us at [protected]@tatasky.com.

Thanks!

Soumya ranjan

Tata sky nodal desk

Tatasky.com / [protected]@tatasky.com

[thread id:1-1cxee7r9]

— original message —
From: amiya. [protected]@gmail.com
Sent: 11/03/2019 08:29:19 pm
To:
Cc: ; ;
Subject: unnecessary charge for setup box swaping

Hi,

My primary setup-box was under warranty but tata sky deducted huge amount for replacing a used setup-box for my old box which was not working properly.

Kindly explain the below transaction please

Transaction id

Amount (Rs)

Description

Date

Receipt

Tax invoice

Other services

400.00 (Dr)

Hdlg chrgs of hd swap box

11-mar-19

Na

Na

Other services

118.00 (Dr)

Debit towards actfeecharges

10-mar-19

Na

Na

Other services

413.00 (Dr)

Debit towards instlfeecharge

10-mar-19

Na

Na

It's a huge amount for replacing a used setup-box : 931 rupees.

Kindly explain the same please. With proper explanation new box price, installation charges etc...

If i pay this much amount so what he means of warranty!!!

Subscriber id : [protected]
Rmn : [protected]

Amiya satpathy
Jogumas tech solutions

On mon, 11 mar, 2019, 8:29 pm amiya satpathy, wrote:
Hi,

My primary setup-box was under warranty but tata sky deducted huge amount for replacing a used setup-box for my old box which was not working properly.

Kindly explain the below transaction please

Transaction id

Amount (Rs)

Description

Date

Receipt

Tax invoice

Other services

400.00 (Dr)

Hdlg chrgs of hd swap box

11-mar-19

Na

Na

Other services

118.00 (Dr)

Debit towards actfeecharges

10-mar-19

Na

Na

Other services

413.00 (Dr)

Debit towards instlfeecharge

10-mar-19

Na

Na

It's a huge amount for replacing a used setup-box : 931 rupees.

Kindly explain the same please. With proper explanation new box price, installation charges etc...

If i pay this much amount so what he means of warranty!!!

Subscriber id : [protected]
Rmn : [protected]

Amiya satpathy
Jogumas tech solutions

Our neighbors recently installed tata sky around 27-28 february. So the installation team visited and disturbed our connection and provided them connection. When we lodged a complaint they disturbed neighbors connection and rectified ours. When they complained our connection was disturbed. I checked with our watchman and came to know of the problem. When i confronted, they acknowledged the problem and then sent technician with equipment to restore both connections. I asked the tata sky to refund for the lost period of about a week. Instead they have deducted rs 100 for technician visit.

Hi,

This is kishor. I am a tatasky subscriber. I have couple of concerns.

First thing is i have little bit amount balance in my tatasky dth account. Service is discontinued from 10th afternoon by tatasky. When i called to tatasky customer care, their associate informed me like they have customers in billions, they can't migrate with new rules at a time on 31st march 2019 so they are grouping or segregating customers, discontinuing with old plans and forcefully asking to migrate to new plans. Now i am under that group so the associate asked me to select the channels as per new rule to get continuation. Here my question is still 20 more days are there to migrate with new rule, why is the service provider forcing me to migrate without informing me. I might not watch or continue the service provider after the deadline. Why should they discontinue the service when i have balance in my account.

Second thing is i am really opposing your new rule. Earlier i used to pay 325 rupees for more than 25 channels which i use to see regularly. Now i need to pay more than 400 to watch those channels. My father lives in a village and use to pay 150 rupees for more than 50 channels now he needs to pay more than 300 for less than 10 channels which he wants to see. I would have appreciated with your new rule if there is no network fee and ask to customer to select which channel they want to see and pay only for those channels. Ncf is the burden for customers, off course they are getting 100 free channels for ncf but hardly watching couple of channels that too forcefully.

My humble request to withdraw the new rule or remove the network fee.

My details -

Mail id - [protected]@gmail.com
Phone - [protected]

Will expect your reply.

Thanks and regards,
Kishor

Hi, mene already 7-8 bar complaint kar chuka hu but koi bhi meri problem solve nahi kar raha hai mere yha k area me jo customer support team hai wo to bahut kharab hai, technician ne ek bar visit ki or wo bhi bewakoof bana kar chala gya usne kha box me kharabi hai or box change kar ke chla gya wahi problem naye wale box me bhi aai usko kha bhi tha box sahi hai but wo kahne lga nahi box me hi kharabi hai us technician ka nam suraj tha pls agar koi consern person hai to meri ye problem solve kare 10 din se jyada ho gye hai or jo recharge kiya tha wo bhi bekar hi ja rha hai.. Koi use hi nahi ho rha hai.

Or to or wo box ke 1699/- bhi leke gya jabki mera box bilkul thik tha

Customer care bhi nahi sunte call karta hu to kahte hai kal ki dat me technician visit kar jaenge or problem solve kar di jaegi but koi nahi solve kar rha

Tata sky brand hai but brand jesi service bilkul bhi nahi hai

Tata sky mandatorily put 100 basic fta channels to be subscribed according to their choice which is limiting our choice of selection of fta channel.
Due to this my monthly amount has gone up to rs 173 as fee.
When asked tata sky told that it is mandatory and you can not modify that. Also it violates my fundamental right of viewing the channels of my choice. Tata sky can not force me to take the channels according to their wish.
Also as per trai only dd channels are only mandatory for basic fta.

Sub i'd [protected] tata sky.

Tata sky id:[protected]
Recharge cost is very high, and customer care number is not connected, what i do, don't careless

I want some channels i maintain below list
S. No channel no chaneel name
1 1403 gemini movies hd
2 1409 zee telugu hd
3 1411 gemini tv hd
4 1416 etv hd
5 1421 star sports 1 telugu
6 1422 star maa hd
7 1429 star maa movies hd
8 689 kishi tv
9 809 9xm
10 816 sony mix
11 822 b4u
S. No news channels
1 1406 sakshi
2 1425 tv 5
3 1427 tv 9
4 1428 n tv
5 1432 abn
6 1433 t news
7 1436 v6 telugu
8 1444 hm tv

Didn't use the service for 3months. Then i recharged today but it is not working.
On the tv, there is just a black screen with a message : "this is the wrong card for this set top box (Pairing error). Nds no.[[protected]] digicard id[[protected]]"
My subscriber id is [[protected]]
Please resolve this problem as i trust your good company. I am your loyal tata sky customer.
Thanks....

I took a tata sky connection for two t. V.'s on[protected] and paid rs. 3500/-, and was promised that abill with break up will follow. I have so far not received anything. I understand that the amount paid covered installation and a months subscription. However i find that installation and a months subscription should have costed rs.1599/- for first t. V. And little lessor for 2nd t. V.in addition your records show my subscription valid till 2nd of april 2019 only.

I would request you to look into the matter and send me the details of the deductions and refunds or adjustments if any.

Thanking you,

Santosh kakroo

Tata sky i. D. Ds[protected]
Reg. Ph. No. [protected].

Hi,

I had booked new connection on 3rd march through website... Till now no one came for installation. I registered many complaints (Request number is 1cp6w398) through mail and even call no use by them

Subscriber id is: [protected]

Kindly refund my amount... Don't want to waste my time and energy on your network

Regards,
Madhan rayan...

I have using the tatat= sky hd with 325 south pack as per new guideline it come around 386 as confirmed by tata sky people. My pack validity up to 25/03/2019 as of know balance 192/- but today after i not received hd channels in my pack. I have called to customer care of tata sky they not respond properly saying that my will automatically converted with any information. Pls check my complaint and do the needful on urgent basis.

Thanks and regards
V sreenivasulu
Mobile no [protected].

It is with regret i have to draw your attention to the pathetic service and response from your tatasky team in resolving my problem which has still not been resolved despite detailed talks with your representatives today, 8.03.2019:
Ms. Aarti on [protected] at 12.40 p. M.;
Mr. Hari on [protected] at 13.50 hours : 13.58 ; [protected] (7 calls) between 15.24 hrs to 15.29 hours:
Roshan on [protected]
Hira & dipti on [protected] from 17.24 hours to 17.45 hours
I did a recharge of rs. 314/- today at around 12.30 p. M as per the figure that camen tatasky website when i logged in with my above id and rmn [protected]. After making payment there was no signal forthcoming which i told aarti, when she said that she will raise a request for home visit to look into the matter and start the transmission but unfortunately till now no technician has come though i received a message from bbmytsky at 13.16 hours saying that "tata sky installer visit for wo#cothorm is scheduled between 8.03.2019 17.20 & 17.50 in case of query pl. Contact helpline..." therreafter around 16.12 i got a msg from bbmytsky stating that : "your request number 1cotdexkp is resolved" one of the biggest lie when no techinincan has till notneither come nor the streaming activated

Why is tatasky doing this to its customers?.
When i complained at 17.24 hours (Stated above) mr. Hira said the technician visit is rescheduled to 18.13 hours today and if the technician does not come i should call him again and inform him,. He was not at all willing to accede to my request that he shoud call and follow up with me. He bluntly refused then i told him that i would like to talk to his senoir when he put me on to one ms. Dipti who said that there has been problem because of relocation when i told her that there is no re-location and that i was using the services at the same place on the same set top box upto 2016-17 for which she did not have any answer and failed to resove my issue.

Despite recharging i am stuck up with a dead transmission service provider

So much for tata sky jingala

Respected sir/madam

I lobzang phuntsok sindhu, subscriber id number :[protected] have an issue on old packages. I don't know which packages i am using at the movement. I want to delete old packages and would like to add some sports with english and hindi movies. I, m not able to follow the symtem rather i don't have time to spend for it. Please do the needfull immediately.

Yours sincerely
Lobzang phuntsok sindhu
Id ":[protected]

Dear sir/madam

My name is lobzang phuntsok and my tata sky id no.[protected]

I have a complane that i have lost my old mobile no. Which i don't remember.

In future my process in your company with my new mobile no.[protected] and in future you contract me my new no. [protected]

So please you update my new mobile no.in your system.

Thanks,

Regard!!
Lobzang...

Hi,

We've recharged our Tata sky after 2months. And we are getting this error when we recharged today.could you please resolve the error asap.we are not sure why this is happening even after multiple attempts of cleaning and re-inserting the card.
Tatasky ID: [protected]

Thanks & Regards
Authavan

Trai aapne jo new rules laye ho ke aap jitane channel dekhoge uske hi paise do, but me jo 220 ka packej tha wo abhi mujhe 302 me aa raha hai mujhe to nuksan hai, kyuki pahle network charge 153 lag jata hai bad me agar singel 8-10 channel bhi le to 300₹ ho jata hai or sab pack le to 330₹ tak ho jata hai, matlab ke me jo tatasky me 220 me channel dekhta tha abhi wo 330₹ me aa raha hai.. Ise 90% log abhi jayada paise de rahe hai or ye dth provider sab ko or bhi jayada lut rahe hai, jago trai jago,

Since today morning I have spoken to tatasky customer care and their technical people for activating my secondary setbox but till now at 8.30 pm also it has not been activated And they are promising that it will be activated .Same statement is given to me since morning.They are going on giving other numbers but there is no response from them.

I selected the pack to migrate as per new guidelines of trai on 17 february with request id no[protected].
But still tata sky has not migrated my account to the channel which i have selected.
I did followed up with tata sky for the migration and they told me that u will be migrated in next two days but nothing has been happened yet.
Would request you to look into this asap

I had moved from pune to ahmedabad recently.
I wanted to relocate my tatasky dish and hence i placed the request on 1st march. They cancelled my request on 2nd march stating that they could not complete my request within 24 hours. I re requested but in vain. I am writing here as after three unsuccessful attempts of placing request. The people from field call me and tell that they will come within one hour, another hour but no one turns up. Very bad experience. Since week i am waiting for executive to come and fit the dish. Earlier tatasky service was very good but since last 6months i a m experiencing it is being bad day by day

Respected sir, My id is [protected] & i have been changed my package 01.03.2019 at 07:29 pm, which succesfull request id is[protected] but from today i never seen bengali channels like star jalsha, zee bangla, star jalsha movie, zee bangla cinema, sony aath etc. Please take right action for matter as early as possible.
Saurav Mukherjee.

I had moved from bangalore to pune recently.
I wanted to relocate my set top box and hence i placed the request on 1st march. They cancelled my request on 2nd march stating that they could not complete my request within 24 hours and it would look bad in their books. I re requested but in vain. I am writing here as after three unsuccessful attempts of placing request. The people from field call me and tell that they will come within one hour, another hour but no one turns up. I must say tata is one of the crappiest service providers and has no respect for its customers.