Tata Sky Complaints & Reviews

Due to unprofessional behaviour by tata sky technicians (They refused to relocate my tv dish on 31-oct-2018) and subsequent re-scheduling and no technician showing up on the provided appointment dates, i had asked tata sky to cancel my account and refund my balance. Tata sky has done neither, and representatives keep calling and emailing asking me "if you wish to cancel your account", despite me clearly detailing the request for cancellation by phone and email. With each email, they provide a reduced balance available for refund, and have not taken any steps towards cancellation or refund. The refund to be provided should be my balance as on 31-oct-2018. I cannot be expected to keep answering their calls, and have told them multiple times to stop calling me. This is customer harassment and needs to stop.

Dear Sir,

Please change/register the mobile No. [protected] and Name: Sevak Chandra Das, to TATA Sky TV ID No. [protected] which is using by me last 4 (four) years. I am not in a position to recharge my tata sky tv which is using for last 4 year.


With Regards,

Sevak Chandra Das   Replace all

Reproduction of my recent e-mail to Nodal Officer, Tatasky, Maharashtra and Goa:

Dear Nodal Officer,

As the e-mail from your end (from Somashekara) makes clear, you cancelled my Tatasky Account (Subscriber ID [protected]) on 19/10/2018 after my cancellation request dated 1/10/2108. However as of date (November 15) I have not learnt how and where to surrender the set top box and digicard and collect my refund cheque for Rs 4112.72.

A brief recap of my interactions with you:
1. Your e-mail of October 18 with service request number 18CM2DPQ in response to my e-mail to Nodal Officer dated October 16 2018. This was your first response to me.
2. Your e-mail below with Service Request Number 18XDPY2U dated 12/11/18.
3. Phone complaint to Nivetha at Office of Nodal Officer on 12/11/18.
4. New service number (18Y4CGUG) in auto-response from your end on 14/11/18.

So far nothing of any help has come from your end and I am still awaiting the refund.

I am forwarding this e-mail copy to the Customer Care website.

Sincerely,

Arindam Dasgupta

Hi..
Im Mohammad Javeed i wanted a new connection and i have booked through online and this is my booking transaction id:DT[protected].
This connection is getting delayed.The technician of your company calls me for the delivery of setup box when ever says our residential address he/she used refuses.If we ask then they use to say about local issues or our locality.
6 months back there was a problem in our locality that the other operator comes to install their servies in our area the area local cable operator used to beat and torture those and they used to warn the other operatora like TATASKY, AIRTEL, DISH TV etc..Daily i get 6 times confirmation call, they use to say we will talk to your locality technician and the technician will call you after that the technician refuses to come to our locality for the installation.
Now everything has been resolved now there is no local issues in our locality.
so please kindly look into this resolve our problem...
Regards.

Bought a 4k hd new connection online by paying rs 6000. Within two days a dealer calls to cancel and book a new connection as this product doesn't exist. I made several calls to cancel and process and my refund. Untrained parrots at call centre never helped me and continued to loop be around. It's sickening how this company operates. Need my money back. It's almost more than six weeks....

Dear tata sky, my name is "surji negi" with tata sky subscriber id (Protected) which you have wrongly saved as "surjet negi"on your site and it's sounds is so irritating whenever any communication take place with your call centers. I also tried to reset my name on my profile, i found that the user holder cannot xhange or update those particular fields. Please correct my name as soon as possible. Thank you!

Hello,

I have bought tata sky of try and buy offer on 4 th of october, on 25 th day that is 31 st october i have given confirmation for discontinuation for this services on call and on mail, after that i have contact you 10 times but not given any satisfied answer from your team, and executive has not collected tata sky. My register number is [protected]. Want to resolve this matter as soon as possible.

Your staffs are highly fraud they cheated us by charging higher prices from us they charge extra amount from us for the repair of dish box and along with the visiting charge and repair charges they charges more and our monthly recharge is over is over before its validity due yo their fraudness and it is happened due to your careless attitude of tata sky it means you don't care about customer satisfication

I am tata sky customer from past 10 years. Regd no is [protected]. From past two months am unable to view any of hd channels. I have been paying the full subscription amount regularly.
On contacting the help line number one mr. Anthony attended my case. On demanding viewing of hd channels he mentioned that there is a tussle between sony and tata sky. Therefore they are unable to give any service commitment. I requested refund or extension of my subscription paid as am unable to view any hd channels.
Mr. Anthony is now avoiding my calls and no resolution is being accorded. Am loosing confidence with such a entertainment company of high repute. Pls help...

I had installed TATA SKY SD on Aug'18. For one month i had availed all channels as complimentary /Introduction month. when I changed my package to my requirement, they started blocking main channels showing the card your set top box is not receiving signals. I am not receiving main channels like Sun network,
Vijay network, English News channels, Few Tamil News channels. Only Raj Network and few Tamil Channels I can able to view.
I am not able to lodge complaint over phone, Customer care number is always getting disconnected after one two rings.

Very worst service I am receiving from TATA Sky.

Tatasky subscriber id : [protected]. Since last two months tatasky connection is showing pairing error (nds and digicard) (14). Tried speaking to customer care and they have no clue why this problem has occured. All their reply is to send technician home. The address they have in database is quite different from what I have filled in registration and given in KYC. First they want to do address correction process and post which they will send technician. I am not available during day time and they expect me to be at home. Pretty disgusting. Why cant they resolve such errors remotely and why cant they educate customer care guys.

Subscriber code [protected].
Kindly return my rs.2, 500 which you had taken for try & buy offer. I am following up with you since 29th oct 18. My trial had ended on 2nd nov 18. Your customer support team called for first 3 days and confirmed that money will be refunded soon. But no response in past 10 days. Kindly return my money. Subscriber code [protected]

Sir, i am having tatasky dth box since 9 years. Right from the beginning the tatasky collected money for not channels not watched. Now they stopped espn channel without informing the consumer and simply taking money form the subscribers. When i asked about the channel they said we are sorting out the matter. But till date they have done noting in that matter since two months.

Already tatadocomo cheated the people in 3g like that they started cheating the people in tatasky. I think this is big scam of money fraud. Because they are paying anything to espn but collecting more money from people. I think all related department is sleeping.

David [protected].

This is the wrong card for this set up box (Pairing error)
Nds no.:[protected]
Digicard id is[protected]
(14)

Please review the problem asap. I've been dealing with this problem everytime i try to watch the sports channel.
Please... Please... Resolve this asap

The subscription id: [protected]

Thank you

My id is [protected]. I reacharged my i'd for 02 tv sets on 13 mar 18 for 01 year @ 8100. The same was done after due consultation with your rep and informed to helpline subsequently. Now on 03 nov 18 my 01 tv is not working and i m being informed that balance is insufficient. Though i recharged for 01 year for both tvs. It is being informed that my second tv was not included in the pack. This is being done due to lack of service at your end. Please rectify the fault at your end or refund my whole money. Please do the needful to avoid legal hindrances. Thanks

Today, i had problems operating with tata sky. My setup box isn’t functioning and i could switch on the set up box. It is a technical issue which the company brand, tata sky should take care about and fix it. However, the setup box was provided by the tatasky company. Though the setup box was provided by tata sky, why would tatasky charge customers for the technical issues caused by the setup box. It is ridiculous and even when i contacted customer care, they were telling that the problem is not ours, it is from your side so you will be charged. I don’t understand the logic behind this.

I am asking for reinstallation for the paat ten days but am not getting the service, simply customer care executives are giving phones calls twice a day and giving false promises that your work will be done done today but ther are not executing what they will assure over phone...
Worst customer service from tatasky

Pl be noted that one new Tata Sky connection has been taken on 08.11.2018 in tha name of "SUPRIYA DUTTA" but unfortunately due to some unknown reasons the name of the account holder is shown as "SUPRIYA MAJHI".

Calls have been made from the RMN ([protected]) to the help-desk but no corrections have been made yet.

Requires a solution please.

Pathetic response from cc executive tanu on my issue regarding dropping of sony max hd and sony rox hd from my pack on a call dated 11-nov-18. When there hasn't been any reduction in the pack charges since the time these channels were provided, then it is not ethical on part of tata group to charge the same amount for pack and cite "failure of commercial negotiation" as the reason behind not including these channels now. When other dth operators can provide this, why can't tata sky? Has tata group company decided to dupe it's customers??
Sub id - [protected]

Didn't use the service for 3months. Then i recharged today but it is not working.
On the tv, there is just a black screen with a message : "this is the wrong card for this set top box (Pairing error). Nds no.[protected] digicard id[protected]"
My subscriber id is [protected]
Please resolve this problem as i trust your good company. I am your loyal tata sky customer.
Thanks.