Tata Sky Complaints & Reviews

Today i have recharged my account [protected] of rupees 100 and after it i am unable to see any of that pack channels because of poor signals. I have talked about it to many tata sky call centers persons ando have did every thing they said but still i am not able to see channels. I am afraid of tata sky. From now onwards i will not recharge my tata sky account and i will tell it on social media also.

On 7th dec18 call received from tata sky and i told him that i can't talk now but he request me to give 5 minutes and he told me to give chanel no. 702 free for 10 days and if i think useful then i can take the chanel by paying amount. Suddenly one message received for monthly charges. When i talk to customer care they denied to drop it. I do not pay any charge for this chanel. Why rs.9.33 deducted?

Hi
My id [protected] I had sd box and dissatisfied with their service asked to return the same. But they gave offer for hd box for 899 and 3months subscription and clearly mentioned all sd and he channels free for 3months. So that only am agreed and paid. But now they deactivated in 4days of hd box purchase and asking to recharge again. Why you are giving this fake promise. Otherwise I should have return your box week before and there are lot of providers giving new hd connection with good offers. Give me 3months free otherwise take your box and give my 900rs back.

My consumer id : [protected], i am abdul latif shaikh we are paying very huge recharge of amount rs.495/- with hd channels every month what for when we don't get proper channels to view at all.

When we ask for service visit to be done then they ask for service visit charge, what for we should pay as when this service is interrupted it has to be rectify at your end & not the service charges to be charge by us. When we are already paying extra amount without any service received by you.

If i dont get my resolution of service visit at my place without any charging extra cost. Otherwise i dont have any other option to go with some other service provider.

Trust you will take some initiative action on the same. Kindly arrange an service visit at my place free of cost.

Regards,

Abdul latif shaikh
[protected]

The customer service representative was rude and unhelpful. The call was regarding renewal of annual subscriptions. The executive told me that online channels could be added but cannot be discontinued. We have been a tatasky customer for over 10 years now. With tougher competition, guess the representations are becoming too big for their roles.

Your qr code payment method is pathetic.
I made payment of rs 4290 on 1st december at 10.53 am using qr code displaying on my tv, money got debited from my bank account but not reflecting in my tata sky account.
I made payment using google pay, i contacted them too, from their side also transaction is settled, contacted my bank also even their side transaction is successful.
I am being mentally harassed as i lost my money without any fault of mine.
I don't want your connection, refund my money otherwise i will take legal action.

Hi this is Mayank here, we’re having this issue of (Pairing error) from past 1 day. This is the first time we’re facing this problem. As others says, that their tv doesn’t switch on from long time, but ours switches on everyday. Help us or guide us how to fix this problem as soon as possible. We expect from tata sky to look into this problem.
NDS No.[protected]
Digicard ID is[protected]

I have been complaining tata sky since 2 months about poor network connection error i am getting and everytime they suggest some troubleshooting steps and close the ticket. This is become my daily routine since 2 months and issue is not resolved yet. As usual i again registered a complaint 2 days back and no one came to resolve the issue. Today i called service manager anil who gave technian number and asked me to call technician. This is how tatasky respect their customers. After registering a complaint service manager (Anil) dont even have atleast a minimum courtesy to send technician. Plz teach your service managers the meaning of service.. I dont think they know what customer service means. They dont even have cutersy to receive customers call when they have problem with tatasky service. They pick technian call but not customer call. We had paid relocation charges to tatasky while relocating to present location. Now your technian is asking to pay relocation charges again because he has to move it little down to get proper network as tatasky technician has not istalled it properly at time of reloaction. Why should customer pay for tata sky technisian's mistake. If tatasky technician doesnt know how to instal then why should we hire you people for relocation?
There many experience people in the market who can do it for much cheper price. Let tata sky explain me what is my mistake in poor netwok connection so that i have to pay reloaction charges twice. If you need any clarification you can reach me at +91 [protected].

There is permanent signal problem at my tata sky box. I choose sony ten1 package and pay for it every month. But i didn't see it even single time in month.
I really want to pay back from this company.
I have also called 2 times to their customer care but they didn't do deactivate my id.
I ask them a question that how can i find refund of my set topbox?
They did not give me any information about it.

I have recharge my tata sky by rs 350/- but prev bal. Of 360/- is due (Without reason) still tv is deactivate after following up 100 times they are unable to give me the reason of rs 360/-. And still they told to recharge more 360/- to activate.
I have been telling them to tell the reason of the same they have launched 3 service request but all 3 are closed without intimate me. Now when i asked them how it's get closed they simply refuse and tell that we will launch one more request. It seems that the tata sky doesn't know how to handle the customer and they dont know their charges from where they charge

Sub id - [protected]

I have complained to the customer care regarding the product on november 17th 2018. One technician came and took the setup box with him on 24th november and he has dissappeared. They have not called us after taking the set up box with them. I have called the customer care more than 6 times after that. Everytime the customer care tells the same story that the technician will call in 2 hours. Till today no one has called.
My subscriber id is [protected].

Actually in the morning my tv was showing that hd channel would be not open so i call tata sky and the staff said that he will send a technician. Then after half an hour he called that the technician will come at 7 o clock. But at 7 o clock he didn’t came so i decided to call him and then he picked up the phone and said that technician will not come as he is stuck so i requested him that it is urgent please send and he accepted and said that he will come till 8:30 pm. I waited till 9 but he didn’t came so i called the staff. At first when he picked up the call he ignored me and cut the call but also whe i called him once again he didn’t pick up. He is continuously cutting my call. Is this a joke or what i m waiting for so long and he is not coming. I m saying u don’t behave like this to ur customers. Note it!!!
And send the technician as soon as possible.

Tata sky disc not functioning for last six months properly, always complaining about bad weather and therefor signals are not received. And for last one week the disc has stopped working entirely.in spite of complaints the problem is not yet solved. You are charging rs 11, 500 for the year, but it is sorry to say that service is poor. Their should be easy way for registering such complaints, so that, consumer shall get prompt service. My email [protected]@gmail.com. Mobile [protected].
Prabhakar bandekar. Shankar anand park society, walvekarnagar, araneshwar, parvati, pune pin 4111009, maharshtra, india. Dealer nandini electronics, 318, navi peth, "yashodhan" phone 24331616, 24321981.

Im ordered tata sky dth connection on saturday through online. The sales preson told me to avail connection within three hours from payment process through local area distributor. But two days gone there is no proper reply from local distributor. If i call that distributor, they told technician not available. Poor response from distributor. If not able to install please refund the payment.

I have taken a tata sky connection a few years back.
But there seems to be an issue or discrepancy with my residential address.

Though there has been prior services at my actual address, but now there seems to be an issue with the zip code or pincode. The officials at the center when inquired told that the address has been changed.

We're facing some technical issue with the set top box. Kindly look for it.

Registered address:
Indraprastha, baburbag, burdwan 713104.
Landmark : near shiv shankar seva sadan.

The company people told that the address says the pincode is 713141.

Please change the pincode from 713141 to 713104.
713104 is the correct address.

Tata sky service is too bad.. Even their customer care executive.

I can see all sony tv channels on my both set up box... Every 15 days it’s shut down and every time i have to call at customer care and ask for channel. Why is it so? They charged me full amount in advance and if 1 day dealt they stop all channel and what about that when they don’t provide all channel even my full payment?? It’s fraud company. Switch to other set up box company i request all users.

Hi,
My tata sky id is [protected], from last 5 to 6 years i am using tatasky set top box with any problem, recently i have purchased a new tv and give a multi tv request from the outlet of the dealer, for that they have collected rs 100 in cash and ask me to pay the rest of amount to the person who will install the new multi set top box
Next day i called to tatasky guy and inquire about the installation of my multi set top box, he told me that he will visit my residance at 4.30 pm, but some how he did not came at 4.30 pm, after several phone calls to local tatasky dealer finally he came at 8.30 pm, and tell me that he is unable to install the box as well as he simply refused to check my existing box which is also not working from last 1 week, and he left my place
After some time i got a sms stating that my order of multi box is cancelled
Without any information or any valid reason.

To
The manager
Grievance cell
Tata sky

Dear sir/madam,
I would like to bring your attention that i have paid the recharge amount rs 3520 on 12-jun-2018 and my customer id[protected] account balance is showing validity up to 7 may 2019 but it is a matter of regret that all channels has been disconnected from november 2018. You will agree with us when a customer has paid advance recharge amount for 1 year, the new tariff should not be applicable to till the expiry of validity period. We never expect such type of cheating from tata group of organization. We may not continue as your customer after 7-may-2019.

As per your tv screen message we are forced to pay additional amount per month. Rs 10 p. M against channel no 1761 rs 25 against 310, rs 5 against 1766, rs 5 against channel no 504, and rs 10 against channel no 505 rs 10 against channel no 509. Also addition of sony channel, please intimate us the amount to be recharged for these channels immediately so that so we will make payment online.

Thanking you,
Shyam sundar mohapatra

Abhishek apartment flat no-2
First floor, plot-729,
Sahid nagar pin-751007

Mobile no-[protected] / [protected]

My tata sky subscriber id : [protected]. I want change my pack why because sports channels are not available. I've requested for connection change to tata sky team, they assured that "south prime" is best pack and we will activate for you. Based upon tata sky agent confirmation requested for package change from "dhamaka" to "south prime". Tsky raised a ticket for package chnage request 19d34g0t. After couple of tasky agent called me told you are not applicable to change pack. Please don't buy tsky packages are too much cost. There is no good package for customers.
Very very worst tatasky. I'm diconnecting tata sky i'll go with local dish.

I am using tata sky from past few years. However i am facing some issues wherein it's showing blank screen in between and when i asked tatasky for help they are asking for service charge if we need technician but why i should pay service charge if the problem is with tata sky. I am paying my monthly charges and the help they should provide should not be chargable. It's not acceptable.