Tata Sky Complaints & Reviews

I am trying to contact tata sky executive to solve my issue of no signal is coming on my television., but everytime i call CUSTOMER CARE no. the only ### i hear is press 1 for this, 2 for..., and further on regardless not even a single time i have talked to CUSTOMER CARE executive.
These tata sky peoples are just fooling people.
please take some strict action asap.

Dear sir,

I am himanshu g. Mehta having a tata sky connection at my residence.

I have made a complaint regarding the set top box approximately 6 weeks ago and the response from your side came after 5 weeks of regular follow up by me.

Your technician said that the cable from the dish to the set top box has been damaged and the charges for replacement of the same would be rs. 2000.00 and above...

Respected Concern,
Myself Hemant Shah, Subscriber ID : [protected] have been using Tata Sky from the day it got launched.
From 1st week of Oct. 2017 I am facing issues with my SETUP BOX, so I requested and gave my first Request for swapping the SETUP BOX on 26th of Oct 2017. But the Service Centre and people working there are not serious about any issues I face, and as a result I had to give almost 25-30 call Requests for swapping the SETUP BOX and had to visit service center for almost 5 times and spend 3-4 hours begging to please come and visit my site. Even I had mailed regarding this and no immediate action was taken. After much pain and begging the local as well as Call center people, on 22nd Nov. My SETUP BOX was replaced to a Refurbished SETUP BOX ( HD PVR RECORDING BOX ).
But even the replaced SETUP BOX turned out to be faulty. So again from 23rd Nov 2017, I am giving call Requests and also speaking with your senior department people to again replace and give me a proper working SETUP BOX, but until today i.e. 6th on Dec. 2017 the SETUP BOX is not replaced. The Service Center people say that the Boxes they have are all faulty and unless and until the company sends a NEW SETUP BOX to them for swapping, they can’t do anything! Also they said they have TRANSFER HD BOX which is in good working condition and they are willing to swap it with my box, but the system isn’t allowing that and gives a error while processing a request for swapping a HD PVR BOX to TRANSFER HD BOX .
Its been more than 2 months now, my issue is not solved. My latest complain is with NO #11R60NR1 which re-raised for two days now! I have mailed several times but still no revert from them. I am tired of complaining again and again, and the only hope for me is to STOP USING TATASKY for all my 3 CONNECTIONS and ALSO TO GO TO CONSUMER COURT.
So I Request you to please look into this matter a bit seriously and take necessary action IMMEDIATELY !

Thanking You,
Hemant V. Shah

This is to inform you that i have made request for new dish antenna installation to my existing connection no. [protected] at around 1 pm today but sorry to say, it has been not yet resolved till this time.
This kind of consumer harassment by Tata Sky is not expected. so i request consumer forum to take strict action and compensate for mental agony

I am facing frequent signal problems on my tata sky. Some of the frequently used channels are even not working properply.
The screen is all set to black colour with no audio when flipping to such channels.
And also the company promises to provide more then 220 channels with recharge of rs 199 pm which also the company fails to stick to its commitment.
Not even a single channel of music, cartoon and sports are enabled with recharge of 199 pm which the company promises.
We the customers are loosing faith on tata sky with passing days i[censored] keep on shifting from your commitment.

My subscriber id for tata sky is [protected] and i have recharged for 560 rupees to avail ultra pack, but i havent seen any of the hd channels related for the pack i recharged. And now my account balance have gone below to 14 rupees and now needs to recharge again. Where is the recharged amount gone? I am already using south special pack which is 229 rupees. Eventhough if they charge for the previous pack, where is the balance amount in my account (Out of 560 rupees)??.

And getting connected to customer care is really useless with their toll free number, it is not having any option to talk with the customer care or file any compliant, actually nothing is listed out for me to choose to explain my situation. More over giving missed call to the tata sky number will amke the agent call me back but i am trying this for more than 10 days, not even 1 single call i got from tata sky agent.

Very frustrated with this lethogic and usesless tata sky.
Tried to cancel also but do know how out of all above mentioned miseries.

Due to closure of reliance communication my big tv have been migrated to tata sky (Dth) with the same credit & conditions. After lapse of a month and frequently asked for, there is no credit given us by tata sky. On complaining to the company, the official asked me to recharge afresh.
Please help me to resolve the issue.
My card no. Is[protected]
Yearly recharge done on 08/05/217 for rs.2160/-

I am searching words to write as worst as i can.. How cheap you guys, i tried to renew the package as i was doing regular basis, it was deducted 10, 032/- how could this possible, while large a complaint on service dept that back end team is so lethargic and she asking me to recharge for 25/- what rubbish is this. Now this is festival season i required my hard earn money at any cost. Don't take this likely i can do anything at the bottom of this... If you guys have sense and well cultured revert back this mail and call me, not from your uneducated back team who dont have proper solution. Need call back from manager desk. Albert fernando a
[protected]

For past 2 days i am trying to contact tata sky customer care number. I have dialled thousand times but the recorded voice only says welcome to tata sky and after 5 seconds it says thank you. Can not proceed further. My ultra pack annual subscription is to be renewed and i have already made payment of rs 4250/ as desired by representative of tata sky.

My tatasky stop working from 23rd november 2017. After the complaint one so called technician came and proudly replaced unicable 11 which he felt faulty. Then he operated the tv he started the tv and announced that both set of boxes are to be replaced. Then after fiddling as me time he could operate one setoff box and other one declared dead. He promised to come next day with set off box and it seems from your call centre operators that he closed the file mentioning all is wel.

Then on our complaint another fellow came and he declared the wirings are faulty need to replace.

I fail to understand what type of training are you giving yo these guys.

Now i want some engineers who knows about your system to attend my complaint immediately.

Unni
Mobile no. [protected].

Hello,

I have done a recharge to my tata-sky on 04th dec, 2017 (16.39pm) of rs280.00 but it has not been recharged to tata-sky but got deducted from account.
I have done the recharge using neft.

Below are all the details:
Data and time of recharge done - 04th dec, 2017 - 16.39pm

Tatasky subscriber id - [[protected]]
Mobile number - [[protected]] (Ramesh kumar singh chandel - tatasky a/c holder name)

Request you to resolve this issue at the earliest.

Thanks and regards

Ramesh kumar singh chandel
Contact number : +91 [[protected]] / +91 [protected]
Email : [protected]@gmail.com indore, india

Have migrated from reliance dth to tatasky (Id. [protected]) on 01-11-17 on the promise that amount in credit of reliance will also be credited to tatasky. Since then have complained to tatasky customer care many times and everytime was assured of credit within 7days as it was in process.
Today[protected] when i called up customer care, one lady informed me that the complaint has been closed as it has been resolved. When asked how it be closed without any credit to tatasky a/c, she simply offered to lodge a fresh complaint.
2nd customer support informed me that complaint has been closed as problem was at reliance end and i should call reliance to sort out the issue.
3rd customer support informs me that amount would surely be credited within 7days.
How come different people at customer care come up with different answers? When i asked them to connect to superiors - which they did - no one at other end bothered and line got disconnected thrice.

My id no. Is [protected], i have been a customer for tata sky for years but now am frustated and fedup by its price hikes every couple months, this time they have increased my packe by almost 300 which is not the w9rk of a good provider but a con artist.
Please deduct my package cost without any alterations so that i can continue to avail your services otherwise i will have to change my provider.
Jaideep paul
[protected]
[protected]

How you have done this to me is cheating... You are fooling the customers... This should not happen..
You are giving the 199 pack n how can you take the 4200 / - and taking the 100 rs extra for wire.. Fooling the unknown customers.. Then how people will take your tata sky..
While knowning that you have put 199 s pack.. Why did you took 4200 rs of 299 pack a fee..
Correct it soon.. You are fooling n spoiling the name of tata motors...
Correct it as soon as possible.. Kindly request to you.

Dear sir MY name is RAJU ashok guin. I have purchase A tata sky DTH. Connection on March.11 -2017 due to some issue I have change my name and Address Details on my connection..address. .92 12. India nagar. Tabula road santacruz est Mumbai 400055...OLD. CONNECTION DETAILS are as below CUSTOMER I'D [protected] NAME .ANIL SHARMA...NEW NAME raju ashok guin...mobile no [protected].email Id [protected]@gmail.com

Hello team,
As per offer from tata sky. Get 2000 rs voucher for new registration i have registered my account on 2nd december at mytatasky website. But due to network connectivity i have not received option to select 2000 rs. Voucher.
I tried to login after some time but same issue happen.

Kindly help me to get 2000 rs. Vouchers.

My details:

Name - rameshwar singh
Subscription id: [[protected]]

Today i recharged dhamaal pack @199 with 1 month validity, after done my recharge when i check my tata sky account then recharge validity 5 day less in 1 month showing. This is completely cheating with your customer. The same issue was happened in last month recharge also and again facing same issue. When i customer visit on your tata sky site the recharge plan showing different and after recharge showing short validity of that. It is very pathetic way i will say this is a front cheating with customer.
I having been calling to customers complaints but no one receiving the call.

In pamphlet they are providing wront package commitment.
I'm a dealere from chennai. We are communicating customers regarding the pamphlet they provide us.

I have attached the photocopy of the pamphlet they provide us.in that dhamaka 199 pack they've mentioned one regional within the pack and another free regional.

But when i called the dealer care from [protected]. One told me there are two regionals likewise and two customer care executives told me that only one regional is available

*the one spoke to me in tamil dated 1/12/17 time : around 9.00 pm is a totaly wateful man irritating over the call.

Briefly the issue "they are providing wrong details in pamphlet" with which we cannot face issue experienced by the customer.

Subscriber id: [protected]
I am not able to watch following channels (Despite having subscription) since last week, all other favorite channels are visible:
1) star sports 1 (English)
2) star pravah
3) colors marathi
4) abp majha

Message continuously appears as 'your tata sky box is unable to receive signal' which can not be true as other channels are visible. Checked cable connection, it is fine, there is no obstruction around dish either.

Sir i am reliance big tv customer. I want to switch to tata sky under your new scheme. I have contacted ur customer care no. Of times but till now my tata sky is not installed. They are making foll of me by just saying will be installed today. I have logged no. Of complaints but till now no solution provided.
My registered mobile no. Is [protected]
Reliance big tv i'd is[protected]
Address for installation is anil sharma c/o cdr jambal village chhatwal mamoon cantt pathankot 145001