| Address: Kolkata, West Bengal, 700047 |
I have been harassed for about a year reason is whenever i call or mess for any service i have been told i got multiple subscription, for this i kept calling customer service and clarified them that i have only subscription [protected], and pls removed all other from my number but got only faked promises and my problem remain as it is, yesterday day when i called to add sports1 channel they did added but after sometime when i check some other channel the message come i don't have base packed it has been removed, and thereafter i called at least 10 times but i got reply that won't able to active the channel, is this the service u provide to your customer, stop cheating and harrasing customer and don't take your customer for granted, it is very sad that we indian tolerate this nonsense, if it was out of india tata sky would have tasted its own medicine anyway this sub standard tata sky would never get chance to be in international market with their non sense service,,, throwing away tata sky from my house forever and will try to spread my experience among my group
Nov 3, 2017
Complaint marked as Resolved Tata Sky customer support has been notified about the posted complaint.
Verified Support
Oct 03, 2017
Tata Sky Customer Care's response Hi Ashok, we fully understand what you are going through. Here is the SR# 10A368C4 for your request. We will sort this immediately.
Then-there was a call from Mumbai No. [By a learned lady], asking me to withdraw my request for Cancellation of the Connection, offering -if visited & repaired- to which I had agreed & submitted:
“that `It's not easy for a Normal Customer to seek cancellation, thereby wasting the existing Set-up-box & then pay for new connection by a different Service Provider”, besides risking my BALANCE with them;
But this was short lived since another gentleman called me [After about 12 hours of the above stated talking by the Gentle Lady] & that pretending not to count that talk and to `seek the same old style of asking about the complaint [Asking me to repeat my Complaint and seek Charges]- I did ask him, if they had NO Track of conversation by at least FIVE persons fr M/S Tata Sky- to which he showed- Ignorance;
After having come to Know their poor tracking, the Lack of Cohesion among their own people within M/S Tata Sky & that for their unwillingness to look in to my genuine complaint & that for the non- effectiveness of writing to your forum too-PAID to a Technician of another SOURCE to get the job- done;
But by the above stated has exposed their weakness & unwillingness to cater to their Customers, besides seeking details of Complaint by different Persons-possibly an attempt to `Feed words in mouth';
They must improve to talk -to improve their attitude &/ or to give Free or charge a Token fee of Max Rs.50/ of Service Fee. Knowing their poor tracking & the Lack of Cohesion among their own people within M/S Tata Sky & that for their unwillingness to look in to my genuine complaint, I PAID to a Local Technician of another SOURCE;
But by the above stated has exposed their weakness & unwillingness to cater to their Customers, besides seeking details of Complaint by different Persons was possibly an attempt to `Feed words in my mouth';
They must improve to talk and to improve their attitude &/ or to give Free or charge a Token fee of Max Rs.50/.