Tata Sky Complaints & Reviews

Tata sky — tv channel not viewing and signal lock by tata sky

4 reviews
Ku kumawat. Omprakash on jul 31, 2017
Mark as resolved
Tata sky id: [protected]

Sir/mam,
Customer i'd: [protected]
Customer name: omprakash kumawat
Tata sky screen shows signal lock and first time installation setting.
For every visit tata sky taking the charges of 225 rs. And every time observed no major technical issues, we are paying 200 to 285 every month and also paying 200 rs visiting charges of operators.
After that paying we are not able to view the channels.
Service not provided as per expectations.
Signal 📶 lock 🔐 and first time installation service is free by service provider, as per messages shows on screen it should be free of service, ask to tata sky to do service free so we can view the channel, and we have paid rs. To tata sky every month for viewing channel, we didn't paid to tata sky for panic or waste of money.
Please take this complaint seriously in favour of customer.
Regards
Omprakash kumawat
[protected]

Tv channel not viewing and signal lock by tata sky


Complaint status
[aug 01, 2017] tata sky customer support has been notified about the posted complaint.
Updated by kumawat. Omprakash, aug 02, 2017
No any updates from tata sky, i am very panic and requesting don't be a part of this group.
Updated by kumawat. Omprakash, aug 03, 2017
No update from tata sky regarding this complaint.
I think tata sky is not taking care about this complaint.
Updated by kumawat. Omprakash, aug 03, 2017
Tata sky please make a free visit to solve the problem.
Updated by kumawat. Omprakash, aug 08, 2017
Highly dis satisfied from tata sky and still channels are not viewing.
Updated by kumawat. Omprakash, aug 10, 2017
Tata sky is still not solving the issues i think we should go legal advice.
Updated by kumawat. Omprakash, aug 12, 2017
Very third class services by tata sky i will never recommended to any one for tata sky connections
Updated by kumawat. Omprakash, aug 16, 2017
Not resolved
Updated by kumawat. Omprakash, aug 16, 2017
Very third class services by tata sky
Updated by kumawat. Omprakash, aug 16, 2017
No value of customer
Updated by kumawat. Omprakash, aug 19, 2017
Tata sky is doing tata to customer and money in the waste of sky.
Thank you tata sky for not understanding the value of customer, one time will be come when all customers do the tata and bye bye to tata sky for his third class delayed services.

Dearsir/madam

My name is krishnaraj. And my tata sky id no[protected]

I have a complane that i have lost my old mobile no. — .

In future my process in your company with my new mobile no. [protected]. And in future you contract me my new no. ([protected]).

So please you update my new mobile no.in your siystem.

Thanks,

Regard!!
Krishnaraj
[protected]

From past 20 days we are not getting channels like set max, zee classic, sony bbc earth etc. Even after subscribing these channels we are not getting its services. Though I have complaint about it to the concerned customer care helpline no. but did not get any positive response. I am very disappointed and thinking to change my dth service provider.

Sir I am recharge 16-august-2017 at 11:14pm by tata sky mvisa but recharge not done scanning bharat qr code by axis bank app.I am contact tata sky helpline but we are not help properly please help me and maine do baar recharge kiya hai transaction ki picture bhi hai

Dear Sir,

My tatasky setup box is not receiving signals from the last 2-3 months due to the weather condition. There are many other tatasky subscribers in my society who have been facing similar problem from the last few months. I have spoken and mailed tata sky help desk to get the problem of signal strength resolved in my area as the issue is common to the residents here. But the tata sky customer care says that the technician visit will be charged.
I have tried to explain that it is not an individual problem and the signal strength of tata sky needs upgraded in my area. But they are adamant. I have been a privileged tata sky customer from 2008. Inspite of that they are not ready to co operate.
I request you to do the needful as early as possible.

Thanks,
Anjali
Swami Samarth society, sus road, Pashan, Pune-411021
Tatasky id- [protected]

As company employee called me & give information about offer & told me that if you do recharge of rs.2710 & rs 1925. Together you will get hd channel subscription for a year and you get sports and hindi channel package for a year.
So i do recharge of rs.4635.

But i am not able to see hd channels in my tv. And when i do complaint in customer care they told me that here we didn't get any request from your side but as i talked with your customer care executive she told me that by doing recharge your plan get activated automatically so you don't have to give confirmation so i didn't call and confirm.

Now they are saying me that here we can't find any request of your so we cant give you offer.

So please do the needful in this matter

I'm not able to view services since 4-aug-2017. I raised a request to your customer care on 9-aug-2017. Same day, one representative had come from your side & verified that stb had to be replaced. He clicked the picture of the box and went. No further action from his side.
Again i contacted the customer care on 16-aug-2017 about the status. They mentioned that my complaint had been raised only on 15-aug-2017, which i have already raised on 9-aug-2017. Again the representative comes on 17-aug-2017 and promises to get the stb replaced by today. He is yet to come. My connection is a new one, got it on 19-may-2017. How come a stb gets damaged with in 4 months o[censored]sage? Tata sky has provided me an used one stb for my new connection. My recharge date was 16-aug-2017 & balance was also there. From 9-16 aug, i couldn't use it since my complaint was not attended from your end. I owe a refund from your end. If this is not being taken care, i might consider cancelling my connection. You are not taking my first complaint sincerely that too with in 4 months of installing your connection, i would not trust the services in future.

Hd + channels and gujarati news and more channels not working signal error given display
As requested following are the bill details:

1. Relocation charges same house 1 digicomp: rs. 300.00

2. Cable charges of hd swap box: rs. 400.00
What is this sevice? Change recover but particular sevice not providing. Todyas this conditions not working my hd+ 1 channels and regional pack gujarati news chanals. Normals channels working. Plz checked attached photos proofs this conditions.

I have recharged my tata sky of rs 245. But same amount was deducted from my sbi debit card but recharge was unsuccessfull from tata sky while payment of rs 245 has been done same time from bank account.

Tata sky registered number [protected]
Tata sky subscription id : [protected]

Sbi transaction id : by debit card
Sbipg[protected]www.ccavenue.com/charge sbipg dated 14 aug 17.

My name is bhaskar raju
Tata sky id : [protected]
Mobile no :[protected]

Tata sky is providing very very poor service
Pathatic response.
They are cheating customers on monthly charges,
South sports special : rs290
Multitv sd : rs250
Sony six : rs60
English movies : rs90
Free packs : telugu regional, tamil regional free packs : kids

From july 18th to august 18th they charged me rs.1650 without my acceptance.
Tata sky cheating customers.

Please respond to my complaint and resolve it

Regards,
Bhaskar raju
[protected]

Hi,

I am swapnil johri, i have been a customer of tata sky since 2014. My details are mentioned below-

Id - [protected]

I have shifted from my previous address on 14th of august. Before that i placed a request at your customer service for deinstallation of my tata sky. I was told that your executive will come at my place on 13th aug morning around 10am. I kept on waiting the whole day but nobody came even though i made several calls. Then i left for some work.in the evening after dark some guy named jacky came and went on the roof for deinstallation after taking keys from the guard. My wife showed him where the antenna was and came down. After some time your guy came back and put the wire, connector etc. At my flat but not the dish antenna, when my wife enquired about it he didn't give any satisfactory reply and left. My wife called me and told me about it. I made a call at your customer care that same night and lodged a complaint z7mzmgz. I was assured of a quick action.
Next day when i was shifting my house a guy came from your side, went to the roof, came back in 5 mins and said that he was unable to find the antenna and he can't do anything about it. Probably my connection was running on some other antenna. It's my wish whether to buy a new one or do anything i want, these were his words and before leaving. I also received a call from mumbai stating that my problem will be taken care of and i will get my antenna back or a new one.
Nothing satisfactory has been done till now and today i received a call asking whether my complaint should be closed. I said why? Nothing has been done from your side. On that i was again assured that i will receive a call from someone senior in 15mins. It has been 3hrs since then but no response. Also i received a message that 200inr have been deducted from my account for deinstallation.
This is the chain of events till now. The bottom line is that nothing concrete has been done by your team in 5 days apart from harrasing me and misguiding me by trying to feed false information and saving their employee's #. I wasn't even provided the contact number of the employee who came for the first visit for questioning him. I got his details only from my apartment guard's register.
So my question is that is it the way you value your customers? Is this the way such a big organisation works? You are airing ads showing that one will get bonus if one refer tata sky to someone, can you imagine that after this kind of incident anyone would dare to trust your services anymore?
I am highly disappointed and has already wasted a lot of time and energy in the process. Please inform me in yes or no whether i will get my antenna or should i forget about it.

Regards,
Swapnil johri
Id - [protected]
Complaint no. - z7mzmgz

Respected sir/madam,

My first name is 'ramachandran' and last name is 'r' but this is registered as 'rama chandran' and 'mr' respectivley in my account profile, so that please change the first name and last name as the following in your records.

First name: ramachandran
Last name: r

Address:
No. 8, sakthi vinayagar kovil street, vinayagapuram, ambattur
Chennai-600053
Tamilnadu
India

Rmn: [protected]

E-mail: [protected]@gmail.com

Thanks and regards,
Ramachandran r

Despite paying over 600 per month there is no signal most of the time; service engineer visits and i always get a charge and matter remains unresolved - i'm paying over 600 a month for not watching the channels and on top of this over 400 per month to your service visit charges subscriber id[protected]. You must resolve this asap else suggest on your incapability so that i can discontinue and opt for other service providers

Such a worst company i am dealing with really i have done reachage of rps 199
Later on it disconnects with in just 13days
I have make reacharge on 3rd aug and its off at 16aug
And later on got fake news that i have called the company regarding 3 days package on 12th aug
I will surely report against ur company at consumer court for this will sue u on this!

Service request no.: z0ypoo7 hello mr. Jagdishbhai, this is in reference to your email regarding the tata sky recharge. As requested following are the bill details: 1. Relocation charges same house 1 digicomp: rs. 300.00 2. Cable charges of hd swap box: rs. 400.00 what is this sevice? Only customer charges receive but particular sevice not providing. Todyas my this conditions not working my hd+ 1 channels and regional pack gujarati news chanals. Normals channels working.

Sir,, pathetic response from tata sky customers representative and sr stf mr wakar. Calling since 15 days for reinstallation of tata sky,, no one bother to provide technician on right time... And for replament of set up box and adapter.. Again no proper solution is their only false promises to send technician. No support from tata sky customers care nor tata sky local technician... Only receiving and. ""paresani ke liye hame khed he"""

My tata sky no is [protected] and my mobile registered no is [protected]
My balance has deducted without any information yesterday my setup box is changed in warranty period and no physical damaged in my setup box then change the setup box with out any information of any amount but today my balance has deducted

I have made 3 time complain but no positive response from company.

My connection with registered mobile no [protected].
I am facing worst service from TATA sky from last 1 week.
As I booked for Tata sky HD connection new setupbox but from your side normal connection installed.
I have 2 complain from my side.
If my connection will not change within 24 hour I will drop my Tata sky connection due to bad service provided from your side to coustomer.

Please mark this as complain and coustomer is not satisfied with your service according to your rules for coustomer.

#Tatasky horrible pathetic service no ways not at all I am stick with tata sky just coz paid yearly subscription called thrice in a month coz not getting signal as a prime customer they are not suppose to charge me but still they did rupees 1400, only a month having a new setup box and says that warranty void after a month thats wat they said, when asked for discontinuation of setup box and give the refund the executives denies to refund is this how it is suppose to be hell with this people, when u get pissed of on them they hang up and than after an hour other person calls u and threats u to take to police station wow what a customer service, would never recommened to others never never never paid rupees 8500 for 2 connection in a month and after that to get the problem fixed in their setup box paid 1400 extra, think twice befor buying it.

Myself Dr. Mahesh Doiphode, is availing Tata Sky service right from the beginning of Tata Sky launch. My Tata sky ID is – [protected] and writing as a complaint as I am unable to view Marathi Channels viz. 1203, 1210, 1214 since past 6 months.

During the past 6 months, this is the 4th time I am registering the same complaint. Apparently all the other channels are seen without any disturbance. For the past 3 times the service engineer visited to solve this mentioning that he is replacing the signal receiver packing by some cardboard packing and have taken service charge from me of worth Rs. 240/- [approx..] every time.

The same problem is repeated and upon calling the Customer Care, I have got the same reply that the service engg will come and replace the receiver packing. This time I am not going to pay any charges as I have already spent approx.. Rs. 750- 900 for the same. I was never clearly indicated of what the problem is and this approach from your end is not called as a Service.

Looking forward for a correct technical solution so that I am not facing this problem repeatedly. Anyways, as I being a Doctor rarely watch Television, that too if I am unable to watch what I wish too, I am not keen to continue the service any further.

Dr. Mahesh Doiphode
[protected]