I submitted a complaint no. Ru2ueps on your help line phone, as well as on line"[protected]@tatasky
.com" on 27th september 2016. The content of the complaint is narrated below, but till date there is no response from the company side. Please look into the matter and reply so that further action may be taken :-
"the complainant was holding one (Main with annual mega pack)+two (Additional extension) set top box with id no.[protected] on 31st august 2016, which was showing next recharge of additional set top box on 23rd september 2016. On 1st september 2016, one additional set top box was blocked on the request of complainant, but on display next recharge date remain the same i. E. 23rd september 2016, though only one additional set top box was functioning.
On 27th september 2016, when it was checked, there was no transmission on remaining additional set top box, so a recharge with rs 300/- was made on same day, i. E. On 27th september 2016 for only one additional set top box. To the surprise the display was showing 14th october 2016 as next recharge date, though the changes for additional set top box are rs 240/- for a month.
The complainant has also lodged a complaint of the same with no. Ru2ueps on the same day.
Please recheck the whole account with effect from 1st september 2016 and remove the discrepancy in the account with correct display.
Dr. Jai singh
23, s. B. B. J. Officer’s colony
New sanganer road