Tata Sky Complaints & Reviews

I am a subscriber of Tata Sky since few months. Most of the we are not at home and we hardly use for few hours and they do not carry forward the unused amount. Since they have a monitoring system why don't they make changes in the system that if a person is not used for at least 50% of total hours (24x30 /2 ) the balance of amount should be carried forward to next month. Especially like me aged persons, whose children are away and we are pre-occupied with many commitments it would be advisable that the balance of 50% be carried forward .

I had re-charged on 23 Dec 2016 at 9.15hrs and they deactivated today (21 Jan 2017) morning at (9.00 AM). Total days covered are 9 days in Dec and 20 Days in January and a total of 29 days. If the recharge is for one month how they deactivate the connection before time. This was happening regularly in every month and I complained to them few times and to feedback from them.
The package offered is for rs. 220/- south special package and today they asked me to re-charge for rs. 230/-. The reason is not known.
The channels offered as per their leaflet is not provided and most of the channels are locked.

Kindly advise what is to be done with this service provider.

It happens repetitively with me that the subscription is not activated, after 36 hours of activation. I tried all of their customer care no., but could not contact any of them.
TataSky ID-[protected]

Sir my tatasky Id -[protected] jo ki Anil jadhav ke name par hai usko Kaushal kumar ke name par karna hai. Maine kai bar call kiya hai fir bhi isko change nahi kiya gya hai.

I want my register mobile number of tata sky from [protected] to [protected]

Dear sir/madam,
My name is SHARAD B BHATTE .
TATA SKY SUbscriber id : [protected]
I had changed a set top box twice in past 2 months. The set top box has again stopped working. When complaint, they informed that I have to change set top box again. When asked for the reason of failure no costumer support or any technician are ready to give any proper explanation.
The customer support team have given me false reasons, that they will solve the issue and give me proper explanation for the failure of set top boxes. More than 15 days but still no response. The customer support team have closed my complaint request every time without resolving and without even consulting me.
Now when i have complaint again, I have got response that the technician is not willing to visit for support, as i have complaint for the failure and want the cause of failure every time. Rather he started arguing that, I shouldn't have complaint for such reasons!!!
I am using TATA SKY since more than 8 years now, and is this the way Tata Sky must respond to the customer??
Is this the service provided to the customer after customer pays every time for the services they porvide.

Recently i got an issue of audio output in old setup box. On raising complain to Tata sky, they tried to sell old repaired box to me and with one month warranty only. I didn't accept it and arranged set up box from my friend. Now, i am facing issue" This is the wrong card for this set up box." I contacted customer care many times but there is no response from them. Already i have lost 8 days of channel charge.

Below is one of 5-6 conversation i had with customer care in last 6 days.. everytime same answer.

vijayk 12:28joined the chat
Good Afternoon vijay kumar, welcome to TataSky Chat support.
Tata Sky 12:28Hi, how may I assist you today? Kindly key in what we can help you with and click on send button below.
vijayk 12:29hi
Shabana Tabassum12:29You are now chatting with Shabana Tabassum and your chat reference ID is 0000SaC5NMPX9R42. How may I help you today?
Shabana Tabassum12:29Good Afternoon. Thank you for contacting TATA SKY CHAT DESK! My name is Shabana Tabassum. How may I assist you today?
vijayk 12:29Hi Shabana
vijayk 12:29please go through below chat..
vijayk 12:29vijayk 12:33joined the chatGood Afternoon vijay kumar, welcome to TataSky Chat support.Tata Sky 12:33Hi, how may I assist you today? Kindly key in what we can help you with and click on send button below.vijayk 12:33helloDeepshikha12:33You are now chatting with Deepshikha and your chat reference ID is 0000SaC5NMPX9DJJ. How may I help you today?Deepshikha12:33Good Afternoon.Deepshikha12:33Thank you for contacting TATA SKY CHAT DESK! My name is Deepshikha.vijayk 12:33Please let me know the status of request UGODNTODeepshikha12:33I will be glad to assist you with that information Mr. Kumar.vijayk 12:34its been 24 hours but no action has been taken..Deepshikha12:34We regret the inconvenience caused to you.Deepshikha12:35I would like to inform you that the request for installer has been raised under the reference number UGODNTO which is under On Hold status.vijayk 12:35why on hold vijayk 12:35i am getting an issue of pairing of old card with new sat up boxDeepshikha12:36As me
vijayk 12:30Deepshikha12:36As mentioned in the request that set top box is needed to be replaced and you refused for the same, hence the request is under On Hold status.vijayk 12:37this is ridiculous and frustrating, ... yesterday only i had long discussion with Saumya from tata skyDeepshikha12:37I sincerely apologize for the inconvenience caused to you.vijayk 12:37very poor service ..Deepshikha12:37I would request you to kindly wait for relevant team call and installer visit to resolve the issue at the earliest.Deepshikha12:37I am also forwarding this matter to my Senior team to resolve this issue at the earliest.Deepshikha12:37Our concerned team will surely give you call and help you in resolving this issue on higher priority basis.Deepshikha12:37Please be rest assured.vijayk 12:37let me tell you the same thing ... i have got new set up box .. but i am getting any issue of pairing between card and set up boxvijayk 12:38*an issueDeepshikha12:38Okay.Deepshikha12:38I will mention the issu
Shabana Tabassum12:30Okay Sir.
Shabana Tabassum12:31I am sorry for the inconvenience caused. I assure of the best solution available with us.
vijayk 12:31so you will be the third person in last 7 days, whom i have to tell the same story
Shabana Tabassum12:31I will be glad to assist you with that concern Mr. Kumar.
Shabana Tabassum12:31May I know are you in front of the TV?
vijayk 12:31yes..
Shabana Tabassum12:31Please let me know the error message being displayed on TV screen.
vijayk 12:32This is the wrong card for this set up box
vijayk 12:32pairing error
Shabana Tabassum12:33I do understand the inconvenience you have faced.
Shabana Tabassum12:33I shall convey this issue with the relevant team, they will validate and give a call and resolve your issue at the earliest.
Shabana Tabassum12:33Surely we will communicate with the relevant team and will get it done as soon as possible.
Shabana Tabassum12:34Once the request is closed issue will be resolved Sir.
vijayk 12:34this is what everyone is saying for last few days.. but i never get call
Shabana Tabassum12:34I request you to wait for a call back our concern team is working on the same.
vijayk 12:35i have already wasted enough money and time on this silly issue ... tata sky service is worst i have ever experienced
Shabana Tabassum12:36I do understand your concern Sir.

My subcriber ID is [protected]. I want to register this no. [protected]

Sir
My request today recharge 295 but service not available
Customer care reply service not today
Your service after some days. WHY...

Provides the worst quality the local operators have way better quality than what so called best service provider Tatasky claims
Have raised the issue with the nodal officer too but it seems he or she is a literal waste at that position
Regretting to have Tatasky
don't even use it if given for free it will be against your image

Your call center boy cheated and add un- wanted service in my account ID[protected]. So you are requested to restore my Mix Dhamal pack of Rs 285/-month immediately. Iam using your service since 2008. I never complaint against TATA sky service. When I call on your customer I [protected] no body responded

I re-charged tata sky through SBI net banking-MVisa of amount INR 1305.00 on 4th Dec'16. On same day 4th Dec'16 I have re-charged again through central bank of India debit card for an amount of INR 1305.00. Both banks transactions are successful and amount was debited from my both accounts.
tata sky account (ID No.: [protected]) is showing only re-charge amount.
Please check the account and update my tata sky account.

I have TataSky connection (ID- [protected]) for over 1+ years with HD+. I have never had problem with the service however my box got issues 1st time on 22th Oct 2016 and got replaced after paying Rs 600 as this box was not covered under AMC.
On 15th JAN 2017 again i noticed no signal on my TV Screen and I logged the complain for this issue, As per customer care executive this can be resolved by technician only and i have to pay the visit charge because my box is not covered under AMC.

Technician visited and suggested to replace the BOX with same amount Rs 600.I said no need to replace the BOX i will discontinue the service because I will not pay the amount for same issue and poor quality / refurbished BOX again and again .

He visited again after few minutes and replaced the BOX with a commitment that this box is free of cost to retain our customers.

Now today I received the message that same amount is deducted with same amount and i have to recharge my amount.Again i call customer care but all in vain because every time I have to explain same matter to new executive and in result they provided a new SR number.

No one is able to resolve my issue and now they are saying to recharge the account to view the channels.
I want to know from Engg. that the boxes are all refurbished and they are repairing the same box and supplying back. why should i pay for the poor quality of the boxes ???

Why the BOX is replaced with out my permission and why the call is closed with out my approval.

Why there is no provision for AMC for the Tata sky boxes.

Regards
Navneet

Since Past 2 weeks I can not able to view 2/3 channels, I made a complaint to Tata Sky toll free and I have explained the nature of complaint to call centre guy, he has also confirm the charges are applicable is there is an issue with Set top box, the service technician came & inspected & found there is an issue outside my house of loose wiring, he accepted his colleagues might have came & repaired the splitter box & in that process the wiring might has been disturb, this he has communicated from my cell to Tata Sky callcentre executive, after this confirmation also I have been debited Rs.200/- as visit charges, I have made a complaints to call centres but all executives are of adamant & very rough in there tone while talking to me, even Nodal officers are of very adamant & rough tone & they pressurise customer for these charges,
For no fault of mine I have been debited the charges & there is resolve of compaint from Service company till date, Its total pathatic services by TATASKY,

Hi,

I am not able to view my subscribed channel On Tatasky since many days and my payment due date is 29 Jan 2017. I tired to connect customer care many times but they put me on hold every time by saying your expected time is 10 mins. This is the second time when I am facing this issue. Last time I have asked for refund of my money for the time when i was not able to view the channel. But haven't received any refund amount yet.

This time again since i was not able to view channel since many days, i want my balance to be refunded for the days where I was not able to use Tatasky service.

Request you to take immediate action on this, .

Regards
Surendra
[protected], [protected]

I couldn't able to watch DD national channel during Ind vs Eng Match today I.e.15th Jan.. which was a free channel after the match finised I could able watch the Same channel... this type of business tactic made me to forcefully subscribe startsport which charged me Rs 60... please make not repeat such kind of cheap tricks...i want my money refund...

This is the second time we are experiencing poor service from Tata Sky. We had given request on 11th January 2017 for new installation of Karaoke music system.. when we did not received any reply after 2 days, we enquired on Toll free number, the executive said ur request can't be taken, sytem problem. Same day we called 3 times...next day again gave request and everytime we told them that we want kareoke system to install...yeaterday your executive sent request to respective dept. for kareoke system, still today ur Exexutive called me in evening 7 pm and said I am coming to install Wi-Fi Dongal... this is the height of pesions...When I said I have mentioned 100 times on phone to ur executive that we want to install Kareoke still how they can send request for Wi-Fi Dongal????? So ur Executive replied now I can't do anything..I have got order to install Wi-Fi Dongal...I will come tomorrow to install karaoke...I have lost my pesions and if tomorrow I didn't get karaoke installed, I will forward this same letter to Tata sky higher authorities which I have done earlier also...

RAJESH CHAVAN
CUSTOMER ID [protected]

Unable to view services even after recharge. I recharged my account around an hour back. But unable to view services. It says you have not subscribed to the channel. However, on checking my account package details online, it says Supreme sports package is already subscribed. Why, then, am I unable to view services? Am on call on the Helpline number [protected] since 15 minutes; yet it says to wait and expected time to get connected with their executive is 10 minutes. Poor Service.

Please resolve asap.

Subscriber ID: [protected]

I have TataSky connection (ID- [protected]) for over 11+ years and HD+ connection for over 6+ years. I have never had problem with the service however my box got issues 1st time on 12th Oct and got replaced. But since than the box is having issue every month and getting replaced. I get to know from Engg. that the boxes are all refurbished and they are repairing the same box and supplying back. In last 4 months, my box is replaced 4 times and TataSky is charging me 2-3 times for this repaired box.
I checked the option for new box, but that too they have only one (1) option at 7890/- (under replacement).

this looks like unethical practice of either keep charging subscribers for repaired / old boxes or compel them to go for new procurement at very high rates. Also they deduct the amount without your consent from advance payments done for annual package.
Consumer Department / Govt. should take serious note of this issue of,
1) First supplying refurbished boxes and leaving charges for fault repair every month / 2 months
2) Not providing any options for service migration - but put up very high cost option to migrate (or live with problem)
3) Charge amount against the annual package taken without consent.

My number is [protected]. I have 3 connections of Tata sky. I had subscribed it from February 2016. From 22nd November 2016the connection is not working till date. They are not repairing it neither are they terminating it. They are in advantageous situations because they have WBMmdish installed i.e common dish for the building. The builder is not allowing for another company dish to be installed and they are not repairing it. They are saying the switches are being robbed so we will penalise for it. We said society is not formed so the builder still has the possession. The agreement is between builder and tatasky why will we pay for the robbed switches. He said then you have to stay without TV connection. I have given several complaint regarding the technician outsourced head Sagar and his assistant Santosh Waghmare ([protected]). No action has been taken. Neither are they terminating my Tata sky connection.

On 26th dec.we recharge our dish no.[protected] by rs.1000/-but we fill wrong no.[protected] on that day as per telephonic talk co.promise to credit such Rs.1000/- credit to our account but till today we dont get any response from co.against this refund.so we need urgent reply from your end & also co.locate the customer whose dish wrongly charge by us.We want to clear that this amount directly debited from our account so as early as possible credit such amount in our account