Tata Sky Complaints & Reviews

Customer ID: [protected]

For my complaint WO#VJJGSXZ, they said no service changes as it is under service warrant for one year. but they deduct 200 as service changes by saying fault is from customer end. I paid for the part but paying for service changes should be revert back.

Customer care department simply cut phone call by saying sorry sir... we cant help you when for such thing where I can ask for help?

Dear sar...iam sunil kumar gupta
My tata sky id is[protected]
mobile number is [protected]
but my mobile number is corpcted
Pls my new mobile number [protected]
is correct number
So pls activate this number
[protected]

Feb 4 we purchased tata sky set up box. Before the limited days the signal was cut. After we recharged. But still six day we did not got any signal in setup box. We called to customer car but they could not help us. So they said to miss called to [protected]. But i directly called to thisayanvilai brother who is the dealer of tata sky set up box. But he said i can't so give any other repairing center. But i did not find any other repairing center. For one year by guaranty every repairing maintenance fees is free. Please kindly help us

2 major complaints

1. TATSKY has blocked my email ID after I had complained of bad service and caught them not performing the proper customer service as per mandated customer service and consumer rights

Please view below the response when I email them

Your message to [protected]@tatasky.com couldn't be delivered.
A custom mail flow rule created by an admin at tatasky.com has blocked your message.
You don't have permission to send mail to tatasky domain
ravienator Office 365 tatasky.com
Sender Action Required
Blocked by mail flow rule

2. This year I am not being allowed to continue with the tatasky yearly annual package at the rate I had booked it last year and had been discounted and many customers are getting the same discounted rate this year as well

TATSKY is harassing and discriminating against me as their customer who gave them feedback as soon as I had seen any issue or faced dissatisfaction of Services and found the same service given to our neighbours or other customer's

Why IS TATAKY CHEATING US ??

Also the call centre and toll free Number we call are so provocative and so pathetic In giving resolution that you cannot imagine talking Sensibly with them and it is the worst resolution and escalation desk and NODAL TEAM co speed to Any organization in the world

... my email to them was below .. which got blocked !!

HI TATASKY

See below ..

Complaint number to the special team - VNSQFAG

One of the MOST CONFUSED AND IRRATIC CONFUSED SYSTEM AND PROCESS IS --
- the tatasky call centre

nobody has any idea what they are doing .. Spoke to 10 people today and got 20 different answers and they are unable to connect me to the person who called me from the special team to RETAIN THE CUSTOMER

1 year package currently expired today and I am due on renewal for next 1 year

THE OFFER TEAM CALLS ME AFTER CALLING ME IN CALL WAITING ON 3rd MARCH since I was on another call they dint call me back for the special offer they were giving

AGENTS DONT UPDATE THE NOTES CORRECTLY nor is the name of the person mentioned from the special team who was trying to reach me for the 50% off offer

If I do not get the offer I am afraid that after facing such a harassment of trying to know why they called me on 3rd and 4 th march I will NOT CONTINUE WITH TATA SKY THIS YEAR AS IS IT THE MOST DISSATISFYING EXPERIENCE TO TALK TO THE CALL CENTRE FOR ANY RESOLUTION PLUS

IN THE WORLD WITH FREE TV ON THE INTERNET AND AMAZON PRIME AND NETFLIX AND FREE JIO TV WITH ALL CHANNELS AVAILBLE ON INTERNET AND YOU CHANNEL ETC WHY SHOULD I PAY YOU 8000 rs for 1 year as fee when I can see free TV channels on the internet including HD channels

HAVE you not seen all channels and infact they are better clarity online on wifi compared to the tatasky dish !!

Plus ACT is giving 500 channels with 68 HD channels in our building with HD for hardly 2500 to 3000 rs per year

COMPLETELY DISSATISFIED WITH TATA SKY !

Very very shameful and SAD !

Very SAD

If you are calling me immediately by 7th march for BELOW WITH A SATISFYING OFFER LET ME KNOW ELSE DISCONNECT IT ..,

[protected] Forwarded message[protected]
From:
Date: Sun, Mar 5, 2017 at 6:00 PM
Subject: Tata Sky Package Renewal Due today

Hello,

Subscriber ID [protected]

My id no [protected] recharged for rs 285 on 01/03/2017 and received sms that next due date will be 31/03/2017 I requested for star sports Chanel no 3 of rs 60 for a month and rs 60 also paid by me a.But you have changed my next due date from 31/03/2017 to 27/03/2017which is wrong. Please correct your record and inform.don't try to cheat customer

Dear Executive,

Customer id: [protected]

I was not at home and the Tata sky officials from Ocean DTH Servies / Ocean Systems, Malviya Nagar, Delhi came and installed the tata sky connection.

1. They installed the wrong connection, instead of Tata sky 4k they installed Transfer+ to get more money from my wife
2. They forced to pay cash rather than accept online payments (card/paytm/cheque) and refused to leave without taking cash
3. They did not give any tax invoice

I called up Ocean Systems/Ocean DTH Services but seems nobody can speak to Mr. Vivek Sharma (the owner of Ocean Systems)

With small children at home, my wife had no solution but let them go and then lodge a complaint/request. We lodged the same with request no.[protected] and another one for change of transfer to 4k. The officials refused to go without taking payment and took all the cash we had at home.

Please assist in resolving the complain.

Remove my
tatasky HD ACCESS PLAN(175) my id no is [protected]

My new connection recharge free for one month. But it's not true. It's only feck. I talk with your staff but they are don't talk with customer properly. I am not happy to your Helpline staff.. Please I want to that check your system. I talk to with Naresh and Kuldeep. But I am not satisfied with them.
Please check your system for customers...
Thanks and regards
Amit Kumar
Mob. [protected]

Services not available

I am no in India. I am from myanmar. I bought tata sky dth set top box. but, i don't know password. registrated mail and phone no. please, help me to get my password. tell me how can i register new? how can i reset password? My Id is [protected]. my mail is [protected]@gmail.com and ph no is [protected].

Dear Sir,
Now iam in use south indian special iam not interested in this pack continuously please change tamil package only. please do the helpful favorable.

Regards,
M.Gemini,
Insurance Surveyor.

Tata sky id: [protected]. And ref no. 1-[protected]. I have activated my tata sky package for 6 months on october 3 2016 for rs. 1420. But after 5 months (28th february 2017), they have disconnected my tatasky. And customer care fooling me that u dint call after payment.

When i was activating my box, i was on call with their customer care, then why is it legitimate to call back?

Now tata sky is not resolving my problem and trying to escape.

Sir,

I am a customar of Tata Sky(ID #[protected]) Konni, Pathanamthitta, Kerala, one months our cable Tv was not working, today morning one lady call from your customer care and ask me why you not recharge your line we told her the line notworking she told us charge 410 INR and we send the technician and repair it today morning we recharge for 410 and one technician came and he told the sensor is damage and he change that and he take from us 300 INR and the tv is working after he left with in 10 minutes the TV chanel not working tahts why we call your customer care and one lady attend the phone we told her about the problms but her behavior with customer is not good we told her if not working refund our amount which we recharge and we leave the amount of 300 for the replacement of sensor, she told call senior engineer, we would not like to call any one because they call us from todaymorning and tell rechrge, after told change senser and now they telling want change setup box and its cost is 800, how the lady sitting in your office know the setup box have problm, so we dont need your services in future so please refund our recharge amount 410 only,

Regards,

Suja C devan

Signal of thetata sky dth is frequently lost with the message that that it is cloudy outside or bad connections. Neither of the two are valid reasons. No signal despite power supply and connections being ok and bright sunny day.

Happens every 15 -30 days.
Always asked to pay 200 rs as service charge. And no apparent problem in the dish or connections.
Cant afford to pay like this every 15 days for no reason.
If we ask for cutting off the subscription or membership, signal resumes on its own. Feel some highly suspicious activities behind this
Please find out the reason and solution

My name is yogesh jagat my rmn is losh so i can change my tata sky rmn mere ko recharge karane me thodi si problum a rahi hai kyoki mera rmn kho gya hai jiske wajah se prapt hone wale suchnaye nahi mil pa rahi hai rmn nahi hone se online rechage karne me kathinai ho rahi hai isliye mai apna rmn change karana chahta hu taki tata sky ki har suvidha ka labh utha saku

Dear sir/madam

My name is andriya sen. My tata sky id no.[protected]

I have a complane that i have lost my old mobile no [protected]

In future my process in your company with my new mobile no.[protected]. And in future you contract me my new no. ([protected]).

So please you update my new mobile no.in your siystem.

Thanks,

Regard!!
Andriya sen
Mob. No.[protected]

Sir some canal not come like ente10 cinema TV wow cinema and all +1 like zee cinema +1 shwo network problem

I made a request for upgradation of existing setup box (ID [protected]) from HD to HD with Karaoke system and renew of Annual subscription of Mega HD Pack. I was told to deposit 16, 400/- which I transferred online. When Engineer came to Upgrade, he forced me to recharge for additional 500/- without which he was unable to proceed. That too I did online. Now My account is showing due as 193/-. Please clarify.
Amount Credited Amount Debited Balance
Online Recharge 16, 400/- 16, 400/-
Online recharge 500/- 16, 900/-
HD PVR with Karaoke 6891/- 10, 009/-
Karaoke Subscription 600/- 9, 409/-
USB Mic 199/- 9, 210/-
Annual Subscription Mega HD Pack 8500/- 710/-

My account balance should be Rs 710/- as balance where as I am told to recharge for Rs 193/-.

This is regarding a new Tata Sky Connection installed at my place about two weeks ago. The wire used for the connection was the same which was available at my Place for my earlier local cable connection and no new cable was used due to which after 10 days the connection stopped working. I Have been calling the customer care since the past 3-4 days and all I am getting is hoax promises and it seems to be impossible for tata sky to help me with a simple connection problem. Also out of disappointment when I asked them to take away their set up box and give me my money back I was clearly told " now you have purchased it you cannot get the refund ". The person who installed the connection at my place gave me his personal no. to call him directly in case of any problem as he was the local area technician in their terms. he is not picking up the phone. I have had the worst experience with a brand like TATA sky and must say a local cable service provider charging merely 100 rupees per month had better services to provide. Really Pathetic Tata Sky.

I am a Tata sky user since 2015 and my ID is [protected]. I could say it has become the worst dth I could ever imagine in my life. I could request u the customer care service is very bad as they need to know the pin code and does not respond and when we tell our problem they show attitude as we have done something wrong. It is the worst and bitter experience of my life