Tata Sky Complaints & Reviews

Terrible customercare service and extra charge Our registration id [protected] .Im using this connection for only one tv, but they charge for multi tv sd. Called up customer care thrice, first time explained the whole story, nothing happened. Drawback is we will not get any complaint log in details. When i called second and third time i have start again explaining the whole thing. They asked me all the details and put me on hold for 4 minutes which pissed me off badly, nobody responded. This is not toll free number, i have lost 24 rupees and nothing happened yet.

In my last bill I have been charged for many ADD ON channels which have not been subscribed by me. I again reiterate that I will be responsible to pay only for Super Saver Monthly Pack. Tried to contact Tata Sky for one hour but could not get through.

Dear Sir, I am using Tatsky for the past 3 years and i have given secondary connection in January 2016 and when we book the secondary connection tatasky representatives said no need to recharge twice you can recharge for the primary connection alone and the subscription for the secondary connection is free but on january 18th i.e today my tatasky for the primary connection is due and for the first connection i need to recharge Rs 280 and for the secondary connection it shows Rs 230 so totally i need to pay Rs 510 every month . when i book they didnt said like that and now i want to deactivate my secondary connection and whether i get refund for the secondary connection which is HD as well. Kindly answer my queries ASAP. My customer id "[protected].

Off and on the set top box does not function properly in horizontal order as a result whereof it becomes difficult to watch any programme.

Tata sky has been changing the packs without consent of customers. This has happened 3 times in the past and this time agent did not even called and changed my pack. I came to know only when I received a sms. This is a unethical practice and TATA is fleecing customers and earning revenue from these malpractices. Melron Dmello [protected]

Dear sir We r sailors have borrowed tata sky service at chennai .on our ship. Presently we r stationed at Oman near duqm drydock for nearly two months .unfortunately i we r unable to trace the proper signal.plz do the needful urgently. My I'd no. [protected] Rajesh

I had attempted a monthly recharge of my tatasky connection by using SBI internet banking on 12/12/2015 at11:53 hours.A sum of Rs375/-only were debited from my account mo[protected] toward INB tatasky payments.Trasaction Reference no for Rs 375/-only is as under: IG0BDFFVE6 dated12/12/2015. But the recharge amount was not credited into my tatasky account bearing user id no[protected].neither did i receive any sms or any e-mail messages to this effect.i have also not received any refund in my SBI account due to failure of recharge of my tatasky account. kindly investigate the matter and get the misplaced amount of Rs 375/-due to failure of above recharge in my SBI account.regards. yours sincerely dr.o.p.nimesh mob.no.[protected]

It only happens in India, customers pay subscription fees, i.e. buying paid channels and still have to endure excessive advertisements. If AD company pays you why charge customers? If customers pay for the channels there must not be any ads. In west, paid channels come without ads.

I am not receiving the signal from set top box since last 4 days. I have an HD connection but not receiving the same. Sometimes in between the channel start and that too which are not HD and that too not all. Please depute urgently someone to attend the problem.

I have been following up with tatasky for tatasky installation from last 10 days(relocation installation ) and no one is showing up.I m very much frustrated with tatasky service. My subscription id is [protected]. Hope to hear from you soonest. Thanks Subramaniyam Mishra [protected]

Sir, some of my tatasky channels are not working since a month and after around 10 to 15 times contacting their customer care my problem is not resolved instead they are disconnecting my call.So its my request to see to it.

On 2.12.15 I made DTH recharge of Rs 645 and Rs640. Out of these two payment only Rs 640 was accepted and other one was unsuccessful. Now I want Rs645 to be refunded me. M P Nautiyal ID [protected] M. No [protected]

I have HD tata sky box it's remote sensor not working from 5 days . I had changed remote cell, I tried with new remote but still HD box not catching. Tata sky engineer called me before 2 days but he is unable to handle problem . & after that till date I have no response recieve from TATA Sky.My ID [protected]

On 15.1.2016 I lodged complaint in the Tatasky's [protected]@tatasky.com for refund of Rs645 which I paid as DTH recharge on 2.12.15 which was unsuccessful. After half an hour a unknown phone call ([protected], [protected] ) came from Tatasky regarding refund of Rs645.Then he asked me the ATM card No which I gave. During this he drawn Rs 10500 from my account through paytm. Kindly look into this and resolved the issue. Tatasky is solely responsible for this. M P Nautiyal E 36, Koty Athurwala Bhaniyawala Dehradun

I have renewal my anual pack for ₹3245 and also HD ₹250. but you have recharge for ₹3249 upto Aug 2016 only. my package system will be renwal upto Jan 2017. so make renwal as per my scheme only. dont renwal your own decision against customer

Hi, My customer id is [protected], I have recharged my Multi TV (annually) for 2200 on dated 10 Jan but suddenly they cancelled my multi TV connection on 12 jan and charged rs 2500 without informing me and then again recharge my A/C, whereas on the time of first recharge i have being told that it is my offer price. When I raised my voice against incorrect recharge amount detection the customer care representative miss behaved with me instead of solving my issue. I want to talk to their Managers regarding this issue, If somebody can help pls contact me at[protected] Thanks

Sir, my subscriber Id is [protected].And I am unable to unsubscribe my kids pack so you please unsubscribe it immediately.

Sir, I had received call from this [protected] number. And they told me reacharge you are account Rs.1670/-and get one year premium pack. But I got only 6months pack.

There was an issue with a particular channel (Zee Studio) reception which was not coming at all. We raised a complain a technician visited us. He was not able to solve the issue and said he would send another technician. He also suggested to change the channel package subscription. No other technician visited us. Later we changed subscription package itself. Our new package does not include 'Zee Studio'. Later we found that Tata Sky has levied a service charge of Rs 170/- on 15th Nov, 2015. We raised a complain asking the reason for the charge as there was no service provided by TataSky technician as he was not able to solve the issue. Every time we get standard reply saying - "As requested, we would like to inform you that the account is not in warranty hence the field repair charges of Rs.170.0/- will be applicable as per the policy hence we are unable to credit the amount." I have sent several email asking them to explain the service provided and justify the charge. But always we get standard reply. Once even they accepted to credit 100 and then 120 but it was not acceptable to me as I should have been refunded full amount of Rs 170 as it is illegal charge. First complain number is - SR[protected] then several auto generated request number are there which get generated every time I send them the mail - M8I6M6E, M8R46MW, M99VVV8, M99VVV8, MB4V5K8. So the crux is - 1. There was an issue with one particular channel reception. Other channels were fine. (This also suggest that there were no issues with equipments the consumer is associated with) 2. There could be some other technical issue with 'Tata Sky' infrastructure. It is out of my ambit to comment further. 3. No resolution was provided by visiting technician. 4. Suggested 'official' resolution was to change the subscription package by visiting technician. For this we were charged Rs 170. Date of issue - 15th Nov 2015 TataSky customer care number[protected] Desirable resolution - Full refund of Rs 170 and mental harassment for my senior citizen parents. Here is the full mail chain which I use to send them and their reply copying in each of my reply - =================== On Fri, Jan 15, 2016 at 7:19 PM, Rajeev Ranjan wrote: Again standard reply - ================== Service Request No.: M99VVV8 Hello Mr. Ravindra kishor As requested, we would like to inform you that the account is not in warranty hence the field repair charges of Rs.170.0/- will be applicable as per the policy hence we are unable to credit the amount. We regret for the inconvenience caused. Your account balance is Rs.3.47/- available as on 13/01/2016 and your account is in inactive status. Next time you want a new pack, just go to the channel number you want and SMS the code mentioned on the TV screen to 56633. Explore the world of Tata Sky at your finger tips with mytatasky.com. Not a registered user? Click here - https://www.mytatasky.com/UserRegistration/jsp/html/index.jsf Thanks! Geetha Tata Sky Customer Care tatasky.com / [protected]@tatasky.com ======================== Dear TataSky, can you please update what field repair has been done that enables you to charge customer? On Wed, Jan 13, 2016 at 9:45 PM, Rajeev Ranjan wrote: Again Tata Sky has responded with the same reply - ========================= Service Request No.: M99VVV8 Hello Mr. Ravindra kishor As requested, we would like to inform you that the account is not in warranty hence the field repair charges of Rs.170.0/- will be applicable as per the policy hence we are unable to credit the amount. We regret for the inconvenience caused. Your account balance is Rs.3.47/- available as on 13/01/2016 and your account is in inactive status. Next time you want a new pack, just go to the channel number you want and SMS the code mentioned on the TV screen to 56633. Explore the world of Tata Sky at your finger tips with mytatasky.com. Not a registered user? Click here - https://www.mytatasky.com/UserRegistration/jsp/html/index.jsf Thanks! Geetha Tata Sky Customer Care tatasky.com / [protected]@tatasky.com [THREAD ID:1-M9IEOAW] ========================== Dear Tata Sky can you reply to my query asked in last mail rather than the standard reply? What resolution did you provided and charged to me? On Wed, Jan 13, 2016 at 10:27 AM, Rajeev Ranjan wrote: This is the reply I got in other mail - ==================================== Service Request No: M8R46MW Hello Mr. ravindra kishor, Thanks for your feedback on executive. This really means a lot to us and we will communicate the same to the concerned team. Have a Jingalala day! Srikanth Tata Sky Customer Care www.tatasky.com / [protected]@tatasky.com [THREAD ID:1-M8SBIAQ] ==================================== Thanks for atleast noticing my mail. But I don't have any particular complain to any executive. My complain is about illegal/unjustified charge levied by Tata Sky. Whatever executive discussed with me is also representing Tata Sky not him/her self. So my complain remain same which I am again repeating - So the crux is - 1. There was an issue with one particular channel reception. Other channels were fine. (This also suggest that there were no issues with equipments the consumer is associated with) 2. There could be some other technical issue with 'Tata Sky' infrastructure. It is out of my ambit to comment further. 3. No resolution was provided by visiting technician. 4. Suggested 'official' resolution was to change the subscription package by visiting technician. Do you think based on above facts the 'Tata Sky' policy state that the customer should be charged with no fault at customer site? No 'technical' resolution too? As this complain is just dragging without any resolution, in my first step I am going to place this whole incident on Tata Sky facebook page today evening so that others should also be knowing about how Tata Sky levied unjustified charges and put his customers in mental agony including whole family members having two senior citizens who are deprived of entertainment (TV) since December. On Tue, Jan 12, 2016 at 2:28 PM, Rajeev Ranjan wrote: Thanks Shruthi for the tele-conversation and reply (appended below) in separate email. Copying the reply here for completeness. ====== Service Request No.: M8I6M6E Hello Mr. Ravindra kishor As requested, we would like to inform you that the account is not in warranty hence the field repair charges of Rs.170.0/- will be applicable as per the policy hence we are unable to credit the amount. We regret for the inconvenience caused. Your account balance is Rs.3.47/- available as on 12/01/2016 and your account is in inactive status. Next time you want a new pack, just go to the channel number you want and SMS the code mentioned on the TV screen to 56633. Explore the world of Tata Sky at your finger tips with mytatasky.com. Not a registered user? Click here - https://www.mytatasky.com/UserRegistration/jsp/html/index.jsf Thanks! Shruthi ====== Here is the update from tele-conversation - Initially they confused with subscriber ID, probably because I have another connection in different city. The subscriber ID related to this complain is - [protected]. They should have got these details with the complain number in the subject line. I got first call from Shruthi at 11:14 am on 12th Jan from [protected]. After correcting the confusion over subscriber ID she got the history of complain. When I explained that the issue of 'Zee Studio' reception was not solved by the visiting technician. He suggested to change the plan and also told that he will send another technician to solve the issue. She accepted the issue over phone and told that she will activate the account (as currently it is deactivated because of low balance) and credit INR 100/-. I refused this offer as my fight was against the illegal charge levied on me rather the amount. So if they accept the charge is not justified then they should revert the charge fully. Then she said that she need to contact higher ups and call later. Next call I got from Shruthi at 11:39 am on 12th Jan from [protected]. She told she had contacted and discussed with someone and at max they can credit INR 120/-. I didn't accept this for the same reason. I asked them to reply the same over the email. After this the mail mentioned above came saying just - "As requested, we would like to inform you that the account is not in warranty hence the field repair charges of Rs.170.0/- will be applicable as per the policy hence we are unable to credit the amount." As they did not reply in detail I have write all this in email for the record. So my question to Tata Sky is - what service they have provided and charged INR 170/-? What was the issue with customer owned devices and what was the resolution? Hope I will get some detailed response rather that the standard response as earlier. You can contact me at [protected] but I prefer to have discussion over email. On Mon, Jan 11, 2016 at 7:54 PM, Rajeev Ranjan wrote: Still waiting for the response from Tata Sky. Don't you think it is a good case for consumer forum? I will start other 'steps' from tomorrow in case we don't receive any response. On Sun, Jan 10, 2016 at 2:44 AM, Rajeev Ranjan wrote: Still waiting on official Tata Sky reply on 'unjustified' service charge levied on us. On Thu, Jan 7, 2016 at 3:12 PM, Rajeev Ranjan wrote: Thanks for the reply. I assume you are aware of the issue reported. The complain was- "a particular channel was not coming - 'Zee Studio'". This package was in our list of channels earlier (a-la-carte channels) when the complain was raised. The service person came and he could not find the solution of the issue. Please note that the issue was NOT fixed/root caused. He said that he may send some other person (might be senior technician) and left. He even suggested to change the package subscription - so weird suggestion from Tata Sky technician (official suggestion). Later we just changed to 'Base Package' and added channels. When he was departing we also said that we should not be charged as you have not found root cause neither you provided any technical solution. There was no issue with set top box and nothing was resolved by your technician. So the crux is - 1. There was an issue with one particular channel reception. Other channels were fine. (This also suggest that there were no issues with equipments the consumer is associated with) 2. There could be some other technical issue with 'Tata Sky' infrastructure. It is out of my ambit to comment further. 3. No resolution was provided by visiting technician. 4. Suggested 'official' resolution was to change the subscription package by visiting technician. Do you think based on above facts the 'Tata Sky' policy state that the customer should be charged with no fault at customer site? No 'technical' resolution too? You must have noticed that there was a recharge of INR 300/- after his visit and change of package subscription too. Afterwards we found that Rs 170/- service charge is charged. And we found it unreasonable/unjustified. The same can also be repeated in future. Hence we were reluctant to recharge again until we resolve unjustified charge levied on us. My personal opinion until the issue is proved to be with the equipments at customer site, customer should not be charged just because a so called 'technician' visited at customer place. If the issues is with Tata Sky infrastructure customer should not be charged for visit. Anyway it is policy decision. In my case I was charged with no resolution ... ohhh sorry the resolution was to change the package subscription and its charge is INR 170/-. Thanks Rajeev and Ravindra On Wed, Jan 6, 2016 at 11:22 PM, wrote: Service Request No.: SR[protected] Hello Mr. Ravindra kishor, We are sorry for any inconvinience caused. We would like to inform you that as per the Tata Sky process, Service Visit charges Rs.170/- are applicable for the Technician Visit if the Set Top Box is out of warranty. Tata Sky service visit was done at your place on 15/11/2015 in order to attend your Technical related complaint and the issue was resolved by technician by performing signal peaking. Hence the charges debited in your account are correct as per the Tata Sky process. As of now, your account balance is Rs.3.47/- available as on 07/01/2016. You need to renew in order to view the services. Explore the world of Tata Sky at your finger tips with mytatasky.com. Not a registered user? Click here - https://www.mytatasky.com/UserRegistration/jsp/html/index.jsf Have a Jingalala day! Raghava Tata Sky Customer Care www.tatasky.com / [protected]@tatasky.com _________++++++++++_________ DISCLAIMER: This communication (including any accompanying documents / attachments) is intended only for the use of the addressee(s) and contains information that is PRIVILEGED AND CONFIDENTIAL. If you are not the intended recipient, you are notified that any dissemination and/or copying of this e-mail is strictly prohibited and you are requested to delete this e-mail immediately. Communicating through e-mail is not secure and capable of interception & delays. Any one communicating with Tata Sky by e-mail accepts the risks involved and their consequences. While this e-mail has been checked for all known viruses, the addressee should also scan for viruses and notify the originator. Thank you for your cooperation. _______++++++++++_______ ===================

मेरे घर में टाटा स्‍काइ का कनेक्‍शन है। मेरा आईडी[protected] है। मैंने धमाल मिक्‍स पैकेज लिया हुआ है और इसके साथ एक पोगो चैनल लिया हुआ है। जिसके मुझे हर माह 275 रू मासिक देने होते हैं। पिछले दिसम्‍बर, 15 में कम से कम चार बार बिना पूछे ACTVE GAMES का एक पैक डाल दिया फलस्‍वरूप मुझे ज्‍यादा पैसे देने पड़े। कस्‍टमर केयर पर शिकायत करने पर जवाब आया कि आपने ही मिसकाल की होगी परंतु मैंने इसके लिए कोई मिसकाल नहीं की थी। मेरी शिकायत का निपटारा जल्‍द किया जाए। [protected], [protected] [protected]@gmail.com