| Address: Jaipur, Rajasthan, 302013 |
Dear Tata sky Team,
this is my mail for 2nd last option, I had purchased new connection from you and this is my biggest mistake, next mail will be marked to TRAI including your CEO. you are harassing your customer with your practices.
My ID is :-[protected]
Why should I pay for incomplete installation for my newly purchased tata sky ??
Find my complaint that I had done in live chat from your representative instead to resolve he/she got frustrated and end the chat ... not given any complaint / reference number.
given wrong number of nodal officer
this shoes the level of your customer handling and how you satisfied your customer
"vishalr
18:01joined the chatGood Evening vishal rathod, welcome to TataSky Chat support.Tata Sky
18:01Please stay online as all our agents are busy assisting other customers, Your Estimated wait time is - 1 Minute andMeanwhile, kindly key in what we can help you with in brief (1000 characters), And your queue position is - 6Konda Sowjanya
18:04You are now chatting with Konda Sowjanya and your chat reference ID is 0000DaB88HDB8YGR. How may I help you today?Konda Sowjanya
18:04May I know your query?Konda Sowjanya
18:06I would like to inform you that as there is a delay in response, the chat session may get discontinued.vishalr
18:07my id is [protected], I had taken new connection on 12th jan and installed by you on 13th but not happy with installation. complet wire is lose, and same we complained to tata sky dealer and installation executive but they dosent responding us, I'm totall unhappy & unsatisfied. what should I do ?Konda Sowjanya
18:07We regret for the inconvenience caused to you.Konda Sowjanya
18:07Sure, I will help you with this regard Mr. Vishal Rathod.vishalr
18:08where should i do complaint for the sameKonda Sowjanya
18:09Please be online for 2 minutes while I check your account details.vishalr
18:09compleet payment of product is given Rs.1870 from me and dealer not given any reciptvishalr
18:11this is very bad impresion of tata skyKonda Sowjanya
18:12Thank you for being online.Konda Sowjanya
18:12May I know are you able to view the channels?vishalr
18:12even installation executive had not taken any signature for installationKonda Sowjanya
18:13We apologies for the inconvenience caused to you.vishalr
18:13i'm able to view all chanals but but my room interior is spoiled due to bad quality oKonda Sowjanya
18:14I will place the complaint regarding the same. Our team concern will get back to you and do the needful.Konda Sowjanya
18:14May I have your alternate contact number?vishalr
18:14bad quality installationKonda Sowjanya
18:14I will place the complaint regarding the same.vishalr
18:[protected] & [protected]Konda Sowjanya
18:15May I reconfirm your address : Karnar pura, vaya, kala dhera, chomu, Jaipur, Rajasthan - 303801?vishalr
18:17I had purchased New led and TATA SKY connection for my 60 year old father at village but ur representative spoiled my father experiance with the companyvishalr
18:17address is correctKonda Sowjanya
18:17May I know your preferred date and time for the installer’s visit?vishalr
18:19on 14 jan 9am to 4pm, plz conferm ur visit i[censored] r on the wayvishalr
18:19and also from whome we will get the recipt of payment ?Konda Sowjanya
18:21Please be online sir.Konda Sowjanya
18:21We apologies for the inconvenience caused to you.Konda Sowjanya
18:21Thank you for being online.Konda Sowjanya
18:22I will place the complaint for the same.Konda Sowjanya
18:22For the same the charges are Rs. 200/-.vishalr
18:22plz let me know, how much time you will take to resolve the issue, or further whom I had to contact for resolutionKonda Sowjanya
18:23Extra charges may be levied depending upon the length of the cable or extra material used.Konda Sowjanya
18:23
Final charges will be informed by the installer to you.Konda Sowjanya
18:23The request has been taken and the request reference number is M9PBPG1.Konda Sowjanya
18:23You will receive the call from our field service team within 2 hours and the work will get completed within 24 hours.Konda Sowjanya
18:23Is there anything else I may assist you with?vishalr
18:25well done dear, you all had mad a business, 1st you do bad installation and if we complaint you will charge us ???????????????? this is the way ur company earning profit, and provide you sallary and incentive ??????????Konda Sowjanya
18:25I sincerely apologize for the same.Konda Sowjanya
18:26Once the charges get debited please get back to us.Konda Sowjanya
18:26We will do the nedful.Konda Sowjanya
18:26*needful.vishalr
18:26May I got your nodel officer contact number or mail ID ??????????Konda Sowjanya
18:27Once the charges will get debited from your account please get back to us. We will do the needful.vishalr
18:27May I got your nodel officer / ceo /csd head contact number or mail ID ??????????vishalr
18:28why you will debit my acount if mistaken done by your executive ????????????Konda Sowjanya
18:28Our nodal officer Email ID is [protected]@tatasky.com."
discontinue by using abusing language.
Thanks & Regards
Vishal Rathore
091 [protected]
Reach me at: - [protected]@gmail.com
I am going to stop renew or change to other service providers if you do not want a customer...we dont want to beg the people who blackmail us.