Tata Sky Complaints & Reviews

This is to inform you that I Saurabh Gupta son of RG Gupta whoes consumer number is [protected] is very sad to state that on 9th of April 2014 one of your representative named Gurucharan Singh called my mother . She is an old lady and was not well . He asked her do you see tata sky and which pack to which she said yes i have a connection. This fellow of yr company disconnected the call and on her mobile msg came you have been charged 49 rupees for active coiking. My problem is when i dont want any active cooking then why am i forced . Please take necessary action...

Ref: Customer ID no.[protected] Name: Nandini.G Sub: complaint against Tata sky operations with reference to the above, I would like to bring it your notice the following: we have been a regular customer of Tata sky from last 4 years.(customer ID indicated above).In the month of Dec.2014, we had to renew our annual plan.Hence we contacted your customer care service for various options available and their tariff. we were informed that kannada dhamaka with english news channels, Discovery, nat geo the tariff was Rs 3025 for one year after thorough confirmation from your customer care executive we agreed for the above plan and we were informed that next renewal will be in dec.2015. we paid the amount through our credit card.But suddenly in the month of march we got flashed messages stating that our balance is Rs1/ and renewal of english news channels at extra payment of Rs50/ per month.we immediately contacted your customer care service and your executives Mr.Anthony and Mr.Nikhil said that by mistake they had provided us Sony six channel from dec2014 and hence additional payment is necessary for which we refused firmly and said that we will take up with higher authorities. They continued to provide english news channels for 12 days and from 14.4.2015 our english news channels were cut even though we have made the payment for that.we would like register our strong protest towards unprofessional services of your TATA SKY organization.It is totally mismanaged with inefficient people.They are taking customers for a ride.If we dont get our due news channels immediately we will approach the consumer court for a legal compensation.Kindly advise the concerned to look into the matter at the earliest Nandini.

All the channels are not working on my tv. We tried contacting the service provider to fix the issue. Its being 30 times that we contacted him but still we are not receiving any service.. this is a big shame and disappointment for such a big company...Hoping for d support ASAP.

i recharged my tata sky account with rs340 on 9april 2015 in which i did not requested for the hd access pack but the company applied this pack forcefully. we tried to stop it by dialling various customer care numbers but there were only computerised menu in it and was no provision for deactivating the hd access pack. i still tried to talk to some person manually but there was no such way available at that time. now when i talked to them they are declining to stop that pack and saying that we would be able to stop it only after 9th of may. i request you to help me out regarding this problem.

I am tata sky customer. My subscriber id is [protected]. I have registered my complain regarding no signal issue 3-4 times but yet not solved by our respected tata sky service provider. But they did not forget to take rent. My different complain numbers are- 1. NS[protected] 2. NS[protected] 3. NS[protected] 4. NS[protected] 5. HVBEOGX 6. HWRCAET I hope you will take the right step to solve my problem as soon as possible. Thanking you KUMAR SWARUPAM meet.[protected]@gmail.com

The service went down after their upgrade in early April. Even since we've had service disruption with no service for a majority of channels. Even after filing multiple complaints since a month our service is not restored. The customer service experience has been horrendous - bad customer service, customer person hangs up on calls, service request getting cancelled without any reason, call backs don't happen. We had to recharge multiple times so as not to take another hit of getting connection fees again. They're also not willing to give refund until the technician visits the site. Multiple times the request has been escalated and we getting new complaint numbers with no follow-ups. I'd like to officially file a complaint against such unethical business practices. Unfortunately Tata Sky does not care about the customers at all!

MY CONSUMER NO 10006523 I HAVE BEEN GETTING NO SIGNAL SINCE 2ND APRIL AND I AM NOT ABLE TO VIEW MOST OF THE CHANNELS. I HAVE COMPLAINED ON CONSUMER NO.S AND HAVE BEEN ALWAYS ASSURED THAT "WITHIN 24 HOURS YOU WILL RECEIVE PHONE CALL FROM OUR END AND OUR REPRESENTATIVE WILL COME TO REPAIR IT." MY MOBILE NO IS [protected] PLS ARRANGE TO RESSOLVE THE PROBLEM IN 2- 3 DAYS AS I AM SENIOR CITIZEN I AM NOT ABLE TO GO OUT AND IT IS VERY IMPORTANT FOR ME TO VIEW TV

I HAVE BEEN GETTING NO SIGNAL AND I AM NOT ABLE TO VIEW MOST OF THE CHANNELS. I HAVE COMPLAINED ON CONSUMER NO.S AND HAVE BEEN ALWAYS ASSURED THAT "WITHIN 24 HOURS YOU WILL RECEIVE PHONE CALL FROM OUR END AND OUR REPRESENTATIVE WILL COME TO REPAIR IT." MY MOBILE NO IS [protected] PLS ARRANGE TO RESSOLVE THE PROBLEM IN 2- 3 DAYS AS I AM SENIOR CITIZEN I AM NOT ABLE TO GO OUT AND IT IS VERY IMPORTANT FOR ME TO VIEW TV

Last time I did the recharge for one year. Now after recharging again HD pack is unnecessary applied on my pack. I tried 20 times to remove it and it says that I have to talk to customer care representative for that. I almost called 50 times and note able to reach to Customer care representative. This is very irritating. Consumer No - [protected]

My Subscriber ID is [protected]+1 I am not getting the HD channels, BBC World, Zee Khana Khazana, etc since more than a month inspite of full payment made in Feb 2015. Also the telephone nos flashed on screen are not answered.I must have tried 100 times.. Very poor services not expected of a company like Tatasky. Why should I pay for HD if I do not get to view them.Absolute cheating Also make your website consumer friendly Dr Shalini

No. [protected] set up at House No. 135 ; Sector 11 - D ; Faridabad 121006 is not working properly since 03rd April . Complaints on phone are somehow not being addressed properly. Latest being yesterday a complain was lodged and categorically told that it needs to be looked into after 2p.m.only Was given a confirmation and also told any engineer coming would surely givea call before coming. But this morning @ 11.15am one Mr Yoginder landed and argued with the maid and child. He gave his supervisor no. named Anil - mobile no. [protected] who spoke very shoddily, and said ' dikhana hai to TV dikho fir pata nahi time ho ki nahi ho ". This is not accepted at all from professionals and this guy Anil doesnt seem to be fit to be a Supervisor. He should apologize or i intend putting this on forums. Atleast people should know how Tata Sky works and what is there service ? Thanx Major S Arora Mob - [protected]

my tata sky ID is [protected].Recharge amount was due before 30th april.Online recharge through debit card was done on 30 at about 6 pm. unfortunately TV and set top box was not on at that time.After switching on tv we saw the massage for urgent recharge but I have already done this process so I called on customer care at about 9 pm, the person attending the call told me that problem will be resolved with in 15-20 minutes. Problem has not been resolved till today and DTH services has been stopped/ blocked at 3.20 pm. kindly look into the matter and start DTH connection.

For last one month since April 2015. I am having issues with DTH reception from Tata Sky. I have raised a lot of complaints at the Tata Sky call center and till now nobody has resolved the issue. They give commitment that the engineer will be visiting on a specific date and time. But nobody turns up. Even though noone comes or tries to resolve the issue, they send an sms stating that the issue has been resolved. My subscriber id is [protected].

Subscriber ID : [protected]. My Set Top Box is emanating smoke since April 3rd, 2015. Complaint ID NS[protected] created on the same day. Could not talk to customer service since then for almost 20 days, tried around 30 times, but even after waiting for 30 mins per try, could not get connected. Received a complaint completed SMS on April 23rd, without any resolution. Came to know of the chat facility on the website and approached there, raised HU06GLU on April 25th. Was assured help in 24 hours. The complaint on April 27th, 1.01pm by Tatasky without resolution. Again reached out to chat session at 11.30 pm on April 28th and raised HVF0X0E. Guarantee for help was given again. At 1.10 pm on April 30th, this has been cancelled. For almost a month I am without their service. Yesterday, they shamelessly calls me up to renew my subscription for the next month. When I explained the case, they promised help in 24 hours, which has also passed and no help or call is seen. Would you be able to do something? Would really appreciate if some help is rendered. Else plans to spend some time and take this to consumer court.

we are unable to view tata sky since five days.The message being displayed till today is " your set top box is unable to receive signal please contact our help line numbers".The worst part is the improper response from the call center.There is no problem regarding the account balance or the packages, but very dissapointed with the poor performance of tata sky.Till now no one has responded to the complaint we are facing.

I am holding Tata Sky connection, ID no. [protected]. I have been recently transferred from Bhopal to Mumbai and at present I am staying at Seawood, Navi Mumbai. I have registered a service request for re-installation of the Tatasky connection on 29.04.15 and till now except phone-call, no person came to attend the service request till now. Yesterday I called your helpline [protected] and it was confirmed by the call-attendant that my request will be attended by tomorrow morning. Regret to inform that till now my service request is unattended and when I called the above help line again, I was told by a lady lady that my request is still in process and it will be attended as early as possible and surprisingly she could not define any timeline. It is highly annoying and disturbing that even after lapse of 48 hours your office is unable to give a time line to attend a service request. I think after spending hefty money to purchase set-top boxes, you are taking consumers in a ride and not bothered at all as customers are now trapped and for shifting to other company services, customers have to spend a hefty money again. This is quite unethical and if my service request is not attended by today, I shall write to your Tata Group Chairman as I strongly feel that name of TATA is being spoiled by Tata-sky service group. Hope to see some positive result out of my email Saumitra Ray

Tata Sky - Your service is the most pathetic I have experienced, I still cannot believe that this is part of the Tata group of companies. I have been trying to get one thing fixed since Friday last week and both your contact center and your technicians are just messing me around. What am I but a lowly customer who pays for your services? I just lost 46 minutes of my life talking to your inept, devoid of any solutions and inarticulate customer care who in the end hung up on me and if I hear one more person from your group say " we are sorry for the inconvenience"I will break that useless set top box which I got from you. I mean seriously after 4 wasted days of trying to get some semblance of service- your sorry does not cut it anymore. Tata Sky sucks and most disappointing is that we consider you the best amongst the bunch...well I guess you are all the same...lousy service and definitely know how to harass the very people who pay for your services. I have called you every day since least week and other than false assurances, have seen nothing concrete happen. In fact yesterday the guy visited - called me and said everything was fine and had the gall to ask me for "goodwill" Good will for what the wonderful non existent service because the irony of it all the stupid box was still not working when I got home in the evening. The amount of torture these people dole out - there must be some way that a hapless consumer can get some justice. Right now am waiting for the guy who called me at 9.21 am this morning and said he would be coming over to fix the box. It is 2.25 pm but no sign of they guy, I think he may be walking from the other end of the country hence has still not reached my house... Tata Sky you are the worst service providers ever and am extremely disappointed even more so because this comes from a company whose name was associated with class and was respected as the best. Well you are now one of crowd aren't - maybe the bottom line is all that matters after all. The thing is that since going through this experience, I have found that I am not the only one - gosh loads of my friends say the same thing and share the "horror" stories of Tata Sky...

Dear madam/sir, my customer I'd is [protected], I have received a call from your call center they informed me if I opt for vaideek it will cost rs 6 for 90days but the fact it is costing me rs 6 per day. And if I calls to your call center they are unable to help .. Pleas do the needful

I, TataSky subscriber number [protected] have been facing signal issues since last 5/6 days and I filed my complaint with TataSky customer care on 29th April morning. I was assured of a revert in 24 hours. After the 24 hours lapsed and no one contacted I made my second call to customer care. Subsequently a TataSky technician called on my cell 2 pm on 30th April and told me that he would be visiting my premises shortly. After 5 pm when I enquired with him when he was coming he said that his shift was over and he wasn't coming. Since then I have called the customer care number 3 more times, every time I have been given the same false commitment that some technician would call and my problem will be solved. Net result is that I am still not getting signal on my set top box and still cannot view the channels.

Dear Sir, This is in regard to the work order no HVX1N05. I Aditya Vikram Sharma, tatasky sub ID [protected], have not been getting signal on my set top box since April 29th, 2015. I had made my first phone call to the tatasky customer care and the executive on the phone had given me an assurance that i would be getting a call from your technical person the next morning i.e. April 30th, 2015 to confirm my address and the same person would be visiting to my registered address in the next two hours to resolve the above mentioned problem. To my surprise, there was no phone call nor any visit at the said time, i then again had to call the customer care in order to request them to fix the same problem. It was sad that the executive on the phone didnt have a reply to my queries and he had transfered the call to his senior. It was so very sad that the senior exec then mentioned that any such issue is resolved within 48 hours from the time the complaint has been registered. Sir, I as a very old tata sky customer has no problem in abiding and accepting the companies policies be it a timeframe of 48 hours. But, if this is the company policy then why was i given an assurance that the technician would call me on 30th April, 10 am and would pay a visit in the next 2 hours?? However, till now i had called the customare care at least 7-8 times, spoken to two senior execs by the name of Gaurav Sharma and Ms. Nazneen. Unfortunately i feel sad and cheated to some extant by the false and everytime changing statements made my the tata sky customer care each time i called. Today 1st may 2015, i had again called the customer care only to hear the same thing that my case has been put on priority and will be resolved soon. Till now no development has happened. I would like to seek a clarification on few points. 1. Why should a customer suffer if there is any system upgradation going on at your end(this was the problem for there being no signal on my set top box, mentioned by your exec) 2. If there is a 48 hour timeframe for such issues, why was i not being informed about it at the time when i first called the customer care? 3. How did the exec i first spoke to gave me an assuarnce that the person would call me on 30th April at 10 am and visit in the next two hours? I am deeply saddened by this sheer unprofessionalism on part of a most renowned business houses of our country which I wrongly thought believed in customer centricity. Hope there will be an action taken soon. Aditya Vikram Sharma