Tata Sky Complaints & Reviews

Dear Sir / Madam This is with regards to the above mentioned Subscriber ID and Complaint No. It is with great disappointment that I have to write this email and also file official complaints with Consumer Forum, Complaints Board and Akosha. My complaint has been pending for the past 7 days and I have made 3 reminder calls so far and every time I am promised that a technician will be calling and visiting with 24 hours. It has been a week and no one has bothered to call or resolve my complaint. I am holding 3 main connections in 3 homes with 7 Multi TV connections and all of them are Annual HD Packs. If a premium 8 year old, educated customer has to suffer so much, I wonder the plight of common man who is dealing with Tata Sky. My family has to stay at home throughout the day in the hope that a technician would come anytime to resolve the problem and in case they are not at home, this pending complaint would never be resolved. We are unable to view a majority of the channels and my subscription money has been wasted for the past 1 week. I hereby raise an official written complaint with multiple forums and platforms against Tata Sky and demand the following – 1. My complaint needs to be resolved within 24 hours of this email 2. My account needs to be credited back for the loss of non-availability of Tata Sky services for 1 week for 2 connections under the above subscription ID 3. Written Apology from Tata Sky for the hardship caused due to uninformed termination of services If my demands are not fulfilled with 24 hours, I will escalate this complaint upto Tata Sons Management and Executive Committee Members for their immediate attention for the hardship caused by their staff to Indian citizens. This is not a reflection of the Tata Brand that Hon. Mr. Jamshedji Tata and Hon. Mr. Ratan Tata had created for India. I hope my complaint will now be taken up seriously by the so-far deaf years of your pathetic Customer Care teams. Regards Ritesh H. Savla Director - International Operations (Mob –[protected] /[protected]

I am George Davis, residing at Whitefield, Bangalore. My contact number is [protected] and tatasky sub id is [protected]. I am not getting Tatasky signals for the past 21 days. I am also not able to reach to their customer care. They had earlier toll free numbers, now they have removed them and made normal chargeable lines to contact them. The wait periods are so long and calls are not connected at any time of the day. They are not available for chat and they are not responding to emails. I have availed annual subscription and so not able to disconnect without contacting them. Pl intervene.

My name is Gagan Pirgal.We are not able to view certain channels for which we have paid the amount. We have been complaining about this from last month itself. But there is no reply from tatasky officials. We request you to remove your product from our house as we are not satisfied with your services.

Refer to Tata Sky ID no [protected]: We are facing a problem with signal for last 3 weeks. We have been regularly registering complaint with them, by calling / smsing but there is not progress in solving the problem. Tata Sky engineers have been giving us false promises everyday that they will solve it on the very day. I would request a immediate solution and escalation of my problem. Jitendra Gosai : [protected]

Refer to Tata Sky ID no [protected]: We are facing a problem with signal for last 3 weeks. We have been regularly registering complaint with them, by calling / smsing but there is not progress in solving the problem. Tata Sky engineers have been giving us false promises everyday that they will solve it on the very day. I would request a immediate solution and escalation of my problem. Sharmila Basu [protected]

WITH DUE RESPECT I SUBMITTED THAT I AM THE REGULAR USE OF TATA SKY INSTALLED ON THE NAME PARDEEP GARG AT OLD CANTT ROAD OPP PETROL PUMP ADARSH NAGAR FARIDKOT.RENT HAS BEEN CHARGED RS 840/- PER MONTH INSTED OF 240/-PER MONTH SO EXCESS AMOUNT OF RS 600 HAS BEEEN CHARGED EXTRA FROM ME. IN THIS MATTER I APPROACHED YOUR LOCAL CONCERN AND ALSO CUSTMER CARE REGFARDING THIS SO MANY TIMES BUT ACTION HAS TAKEN AFER SO MANY PERSONAL REQUEST. KINDLY LOOK INTO THE MATTER AND SOLVE MY PROBLEM IMMEDIATELY THANKS PADEEP GARG ID NO [protected] MOBILE NO [protected] E MAIL [protected]@gmail.com

Dear TataSky team I have been with you for over 10 years now and happy till recent experiences. I made a request to the TataSky associate via the toll free helpline that my TataSky HD Plus is NOT GETTING SWITCHED ON! Is that a very difficult request? Here is how the request has progressed and without any resolution: April 15, 2015: “Greetings from Tata Sky. Your work order reference number is HOXJX0A. You will receive a call from us within 24 hrs” at 10:05PM NOTHING HAPPENED HEREAFTER April 17, 2015: “Tata Sky installer visit for WO: HOXJX0A is scheduled between 17/04/2015 14:40 & 16:20. In case of query pls contact our helpline on[protected]” at 12:11PM NO VISIT EVER HAPPENED April 17, 2015: “Hello! Your Tata Sky Work Order No.: HPT1YWG. We will contact you soon for taking appointment related to technician visit” at 4:24PM NO CALL NO VISIT April 17, 2015: “Hello! Your Tata Sky Work Order No.: HPT1YZ4. We will contact you soon for taking appointment related to technician visit” at 4:25PM NO CALL NO VISIT April 18, 2015: “Greetings from Tata Sky. Your work order reference number is HOXJX0A. You will receive a call from us within 24 hrs” at 2:24PM NOTHING HAPPENED HEREAFTER April 19, 2015: “Tata Sky installer visit for WO: HPT1YWG is scheduled between 19/04/2015 16:30 & 17:10. In case of query pls contact our helpline on[protected]” at 01:51PM I RECEIVED A CALL ONCE FROM THIS INSTALLER’S NUMBER : [protected]. Since then he has NOT BOTHERED TO CALL BACK OR TO INFORM IF HE IS COMING OR PICK ONE OF MY 20 CALLS THAT I MADE TO HIM SINCE I HAD TO GO TO THE HOSPITAL AND I KEPT WAITING FOR HIM. NO VISIT EVER HAPPENED April 19, 2015: “Tata Sky installer visit for WO: HOXJX0A is scheduled between 19/04/2015 14:30 & 16:10. In case of query pls contact our helpline on[protected]” at 01:51PM I RECEIVED A CALL ONCE FROM THIS INSTALLER’S NUMBER : [protected]. Since then he has NOT BOTHERED TO CALL BACK OR TO INFORM IF HE IS COMING OR PICK ONE OF MY 20 CALLS THAT I MADE TO HIM SINCE I HAD TO GO TO THE HOSPITAL AND I KEPT WAITING FOR HIM. NO VISIT EVER HAPPENED April 19, 2015: “Tata Sky installer visit for WO: HPT1YZ4 is scheduled between 19/04/2015 16:00 & 16:30. In case of query pls contact our helpline on[protected]” at 01:51PM I RECEIVED A CALL ONCE FROM THIS INSTALLER’S NUMBER : [protected]. Since then he has NOT BOTHERED TO CALL BACK OR TO INFORM IF HE IS COMING OR PICK ONE OF MY 20 CALLS THAT I MADE TO HIM SINCE I HAD TO GO TO THE HOSPITAL AND I KEPT WAITING FOR HIM. NO VISIT EVER HAPPENED This represents a classical case on how YOU can lose a customer because of the composite experience of a team at Tata Sky which is inconsiderate, incompetent, unprofessional and full of false promises. Tell me ONE GOOD REASON why I should not discontinue your services and sue you in the court. Sanjeev Anand [protected]

Dear All, Let me tell you, tata sky is the worst service ever I have experienced in life. I have raised complain on 10/03/2015 and till date there has been no response from there end. You call up there customer care and it will take min 20 min to talk to there customer care executive and after that we get to here today we will fix this and again there is no response but I get regular remainder for payments. I have been staying without any explosure to world / tv and today I have completed one month ten days I have got no response. Am not sure where to take this issue up. Expecting I will get any kind of help from this forum and posing my problem. I hope will reach some useful ears.

TO WHOMSOEVER IT MAY CONCERN, I want you to take a note of the below facts - MY SUBSCRIBER ID - [protected] I had recharged my subscription online as below - On 13th Oct, 2014 - Amount Rs 2000.00 On 27th Oct, 2014 - Amount Rs 2200.00 Balance as on 27th Oct, 2014 - Rs 4130.74 This was also reinforced by a SMS from you stating that the next subscription due date will be - 15th April, 2015 However to my surprise I received a SMS in Feb'2015 that my subscription is due in one week time, this despite the fact the earlier confirmation mentioned my next subscription is due on 15th April, 2015. Subsequently on 25th Feb, 2015 I recharged on line Rs 3500.00 and then received a SMS that the next due date is 25th August, 2015. To my horror, I received a SMS on 18th April, 2015 stating that my subscription is due in one week time. WHAT THE HECK IS THIS AND HOW LONG U WILL CONTINUE FLEECING YOUR CUSTOMERS????? YOU have not even cared to reply to my earlier mail (attached) identical to the same problem and have the audacity to remain silent and shamelessly continue with your daylight robbery. I WILL NOT PAY ANY SUBSCRIPTION UNTIL 25TH AUGUST, 2015 and i[censored] wish to discontinue the service, please do then Iam at liberty to take legal recourse as well as refer the case to 'consumer forum' You wish to clarify or not is your discretion.

. sir From 2nd April 2015 I am not getting Tata sky services completely. Some channels are not coming to my TV. They are telling they are upgrading system. But I raised complaint to them. Work order also raised. But when I am calling customer care Nobody attending me. Phone call are chargeable. kindly help. thanking you. Anirban Sarkar Tata sky id>[protected] M-[protected]

निवेदन है की प्रार्थी टाटा स्काई का वर्ष 2012 से ग्राहक है मेरे द्वारा दिनांक 20/04/2015 को सुबह 05:30 बजे कस्टमर केअर हेल्पलाइन पर फ़ोन लगाया गया, श्रीमान मनीष जी द्वारा लगभग 6 मिनट बाद अटेंड किया गया जब मेने सर्वप्रथम उनसे ये जानकारी मांगी कि आपके द्वारा आई वी आर से कॉल को अपने पास ट्रान्सफर करने में कितना समय लिया जाता है तो बताया गया की 2 या 3 सेकंड । तो फिर मेरा कॉल लेने में इतना समय क्यों लिया गया तब उनके द्वारा सही जवाब न देकर बात को बदलने की कोशिश की गयी। दूसरी मेरी शिकायत ये है की टाटा स्काई द्वारा इंटरनेट पर व श्रीमान संदीप जी जिनका कॉल मुझे दिनांक 18/04/2015 को आया था मुझे बताया गया था की अपने रजिस्टर मोबाइल नंबर से आप टाटा स्काई के टोल फ्री नंबर [protected] पर बिना किसी शुल्क के सहायता प्राप्त कर सकते है परंतु मेरे रजिस्टर मोब न. से उपरोक्त न. सही नही बताता है जबकि में अपने अन्य मोब न. जो की आईडिया नेटवर्क का है उससे तुरंत कनेक्ट हो जाता है है और 1रूपये/ मिनट की दर से चार्ज लगता है। जब यही शिकायत मैने श्रीमान मनीष जी से कही तो कहने लगे की उपरोक्त न. चालू नही है जबकि मेरे आईडिया के न. से वही न. बराबर लगता है। इस पहली बार नही हुआ है मै सुबह उठकर कॉल सेंटर फ़ोन इसलिए लगाया की जल्दी रिसिव किया जायेगा परंतु इस नही हुआ आई वी आर के बाद 6 मिनट प्रतीक्षा करवाई गयी व मेरे रजिस्टर मोब न.से शुल्क भी कटा। सहायता केंद्र द्वारा झूठबोलने व मेरा समय व पैसा व्यर्थ बर्बाद करने से मुझे काफी पीड़ा हुई है और मेरा आपसे निवेदन है कि इनके विरुद्ध सख्त कार्यवाही की जाये की भविष्य में किसी अन्य उपभोक्ता को ऐसी परेशानी का सामना न करना पड़े। अगर आपके द्वारा कोई कार्यवाही भी करके मुझे जानकारी नही दी गयी तो मै उपभोक्ता अदालत में जाऊंगा क्योकि यहाँ बात पैसो की नही बल्कि सुविधा के नाम पर धोखा देने की है। धन्यवाद राहुल राजपूत

I do understand that you are going through an upgrade and that's the reason that there has been no services to our set top boxes. But now the patience has ran out of time. Even after an SMS and a call of registering the complaint there has been no formal action on it. Its been difficult to follow up with you'll everyday and even more impossible to reach your helpline, as on an average the waiting time is always more than 10 to 15 mins and even after hearing a voice at the other end the response is still the same and absolutely neutral "Sir, we will contact you in 24 to 48hrs." Can some one please train your staff to at least hear the customer before giving out the patented line of 24 to 48hrs, rather we would appreciate if some one could at least give out a true time for the technician to knock on our door. Or might need to reach a final conclusion to discontinue with the services. Tata Sky subscriber ID [protected] Complain registered on 06/04/2015 Work order no. NS[protected]

I am having a night mare with the Tata sky services. I had raised a request to transfer tata sky connection to my new address on 1 st of April. After multiple followups also they re not ready to help me in any way. I have taken 2 connections and am charged 1000 bucks per month. one engineer called and told me to carry the set up box and go to the new address which I did. but some one needs to have that connected in the new address. again after multiple followups I am told they only work 11 to 5. now I get it with the pathetic service they are providing this is no surprise. Me being a working person and not as lucky and dishonest as tata sky team need to be at office a 9 and come back at 7. After repeated requests I was told this can be done this weekend and then no body turned up. I asked for a cancellation of the connection and was told somebody will contact me. Again no body calls. With all this ruckus on they have been charging me regularly and have paid Rs300 without even watching a single channel. My Subscriber ID : [protected] Thanks Prashant Acharya [protected]

Dear Sir, I am a Tata Sky Customer, My subscription ID is [protected]. Since the last 3 weeks I am unable to view Tata Sky. I have 2 conncetions at home and both are not working. I have lodged complaint almost 2.5 weeks ago. Subsequently spoken to their customer support executives number of times. They always promise that next day I will receive a call from their office and techitian will visit my place and the problem will be solved but till date no one has visited our place. In the meantime I have followed up many times with them but to no avail. I had earlier paid 1 years subscription in advance. There is a live chat help desk available for customers. I have visited the site multiple times but It always says you are in Queue. And inspite of your best efforts to reach them after 30 mts or so it flashes a message that you are offline. Hence you are unable to touch base with them. In the meantime I got an SMS with a work order "HMNJKM7' on 11th April and later again got a message that the job is done and problem is solved. In fact I also got a call from Tata Sky asking me about the technitian's visit and how was the experience and whether things are Okay now, Since no one had visited my place I mentioned that no one has visited my place and the problem persists. So the person apologised and took my address and promised to send the technitian the same day but till day no one has turned up. This is a thoroughly unprofessional behaviour demonstrated by Tata Sky. In fact I feel cheated. I am completely flabbergasted and do not know where to go for help, hence approachig you. I would like to get rid of Tata Sky as soon as possible and get a refund of my hard earned money so that I can approach some other service provider. Request you to help me Sir. Best Regards Tushar Hatkar

We recharged our Tata Sky connection in March as the Tata sky connection showed it was expiring. We recharged on the subscriber ID that was being shown on the TV. However, about a month later, a few channels including all HD channels were not coming on the TV. On calling the customer care, we got to know that the subscriber ID being shown was not ours. It was of one Sanjay Sharma from Jaipur, while we are in Faridabad. The subscriber ID issue has now been resolved, but the recharge amount of Rs. 3000 which was credited to the subscriber ID of Sanjay Sharma needs to be reversed and credited to our ID. Tata Sky customer care has been of no help with this. The retailer from where we got it recharged tried his best to get it reversed but to no avail. Tata Sky should help in reversing the recharge amount and credit to our ID, which is[protected]

My ID NO : [protected] Reg Mobole : [protected] About 15 days back I sent an SMS to your office saying NS. Immediately the reply came that our complaint has been reffered to the local technician. NO ONE came to attend for the past 15 days. I had sent 4 SMS but all in vain I am very sorry for the type of service we get from Tata Sky. Our e.mail ID -: [protected]@rediffmail.com PLEASE do help us

Sub No. [protected] Name: Uday Chitale Address : 167-C Poonawadi, Dr Ambedkar Rd, Dadar, Mumbai 40014. My repeated complaints on Tata Sky helpline numbers for last 6 weeks have not resulted even in a visit by technician. Zero service.

The tata sky DTH service is just not working since last 15 to 20 days. Inspite of many complaints there has been no response. They have given a numBer on which missed call is to be given and they would get back to us. But it is just not the case.

I have paid for my tata sky hd plus connection for 2 tvs on 9th april 15. Nobody bothered to come for installation for 3 days inspite of being assured that it would be installed immediately. Person came on 13th but didnt install due to some cabling problem. Since the past 3 days i have called several times, but no one has come for installation. This inspite of put up a request that we are available only on weekends. I have been waiting at home since 2 days, as i am always told that the person would come in 2 hours. But even as at end of evening on the 2nd weekend, no one has appeared are othered to call back. This kind of irresponsible behaviour is not expected from a tata company.

Tata Sky ID [protected] I am having problem from last 3 month first was the problem of box was for 2 month's which I upgraded to HD BOX thought problem will be solved but now really a big mistake I had done I thing after box replaced the box worked for 5 days. And I asked for recharge and customer care also not solving the problem such a poor service I ever had. Just doing fraud things to ask customer to recharge. Really poor service planning to change the dth. There is an advice for customers not to support for such a bad service tata sky fraud people. 😢😖