Telangana State Road Transport Corporation [TSRTC] Complaints & Reviews

I have boarded a deluxe service to travel from kazipet (In warangal dist) to uppal ring road.
Drt number : 653031
Tn-a22256 on 13/01/2018 at 12.49pm.
The so called deluxe bus was not at all a deluxe bus.
Unfortunately i got the last seat. The journey was horrible as the suspension was not good and the comfort was zero.
Tsrtc should concentrate more on the quality of buses before hiking the prices.
The other important thing is the cleanliness which is worst. The seats are very dirty as well.

Respected authority,
At this very moment m in d bus service number 7995 (Nirmal to hyderabad). The bus is so unkept.. Theres dust.. It's sofficating inside the bus.. N the driver isn't putting the ac on.. Such condition in d bus can b a cause for respiratory illness.. It's apauling situation.. M a doctor n very unpleased with the condition of the bus maitainance..

Hi,
Today i have met an incident where the bus number ap28z 3590 driver stopped the bus at kothaguda junction for his own refreshments. Upon asking for the delay, they are saying that they want refreshments for sometime. By seeing at this another two city buses took halt. Please take action so that this won’t repeat in future.

Regards,
Preetham
Ph: [protected]

Sir, i made advance booking on 03.01.2018 for my journey to srisailam for journey on 09/01/2018 (Ticket no: 56411146/109 48160 service no: 1236 jbs-sslm seat no: 3 & 4 date of journey : 09/01/2018 08.30 hrs) from reservation counter jbs-rtc-jbs. Due to sudden illness of my wife in the early hours of 9.1.2018, my journey is cancelled. As per the terms of cancellation, printed on the reverse side of the ticket, it is printed, refund of 25% is allowed from 1 hr prior to the schedule departure, till departure time. With much pains, i reached the jbs bus station by 7 am and to my surprise the counters are not opened. I contacted the depot manager and he asked me to wait for some time. The counter clerk came and opened the counter after 7.30 am. To my surprise, he answered that no canellation before 1 hr of the schedule departure and refund amount is nil.

When i showed the terms on the ticket, he told that the stationery is very old and now the conditions are changed. But when i check the online information, the refund will be 25% from 1 hr before to the time of departure.

My question is, whether the cencellation rules are changed; if so from when;

Further, when the rules are changed, why dont you put a rubber stamp on the old stationery used at the reservation counter.

You are not allowing online reservation for certain routes and only to get reservation on the counters, what about the cancellation before 2 hours, 1 hour etc... When the counters are not open till 8 am in the morning.
You should also educate the travellers that tickets purchased in counters will be cancelled only during counter times and the rules of refund will not apply.

Please look into and arrange for refunding the 25% of the charges collected from me.

Dear sir,
As we all know rtc is running in losses. It is the duty of employees to take care of customers necessities.. I recently travelled from jntu to nizams college.. I asked for a ticket of nizam college she didn't inform me that there is no stop. When i requested driver to stop he said i will not stop it's not in the middle i asked to stop... It is a busstop.. I had to walk back one km just because they didn't inform... Attached ticket please take action

What the hell you tsrtc people do yar? Why have you laid too many metro buses? We students should or die or what? I am really upset with that route 113 k/l. I never seen a ordinary for that route till date... Are you guys gone mad or what? If you doesn't lay the ordinary buses. Then how we will students will travel. Kindly lay it yar. Allot atleast some ordinary buses for 113k/l...
Please punish the mallampet (500090) people. They are really foolish. Instead of having miyapur depot in the area they are not willing to provide the buses for us time to time. We have to waste our time standing everyday. So please help us in laying some buses in mallampet.

Card no: [protected]
Mobile no:[protected]
Account no:[protected]
Ifsc cosde:barb0kothag
Date of issue :4-1-2018
Name :girija shankar
I have booked ticket for hyd-kgm deluxe bus, for 12jan 308₹ (Time :17:45) journey. Money was detected from my card but ticket hasn't booked yet
Refund needed:300₹
My transaction was cancelled because of lost of data signal
So there was no mistake of mine, done wantedly
So please help me sir

What the hell you tsrtc people do yar? Why have you laid too many metro buses? We students should or die or what? I am really upset with that route 113 k/l. I never seen a ordinary for that route till date... Are you guys gone mad or what? If you doesn't lay the ordinary buses. Then we will students will travel. Kindly lay it yar. Allot atleast some ordinary buses for 113k/l...

To register post with a/d date[protected]
Depo manager
Tsrtc, picket depo

ఆయ్యనేను అనగా ఐ.వి.బాలయ్య రామనతాపుర్ నివాసిని మి డిపో నుండి 10 సార్ల్ శభరిమలై కు బస్ తిసుకేలను ప్రతిసారి కిలోమిటర్స ఎక్కువ వేయడం డబ్బలు లేటు ఇవ్వడం జరుగుతున్నది కాని ఈ సారి మేము మికు ఎక్కువ డబ్బలు కటినా మళ్లి కేరాల checkpost లో డబ్బలు కట్టవలసివచ్చిన్నాది ఆ టైంలో మికు rm కు మరుయు incharge కి వందలా {100} పోన్ల్ లు చేసినా ఏ ఓక్కరు phone ఏత్తలేదు ఆటైంలో బ బస్ తగలబడిపోతున్నా స్వాములు కళి పోతున్నా మి tsrtc అక్కేరలేదు ఏందుకంటే మి tsrtc డబ్బలు అన్ని వచ్చటం కాకుండా 20, 000 — ఎక్కువ వచ్చయి ఇంకా మికేదుకు సార్ బస్ కళివోయినా స్వాములు బుడిదైయిపోయినా మికు అవ్వసరం లేదు సార్ కాని మాకు ఏలాటి డబ్బలులో కాని కిలోమిటర్సలో కాని తప్పు అనిపితే లిగల్ గా వేళ్ళుతాము last year మాకు రేండు నేలల తారువతా ఇచ్చినారు కాని బస్ చేయవదు అనుకున్ను కాని మి incharge పోన్ చేసి మరి చేప్పిన్నాదీ ఈ సారి అలా జరుగాదు అందరు మరిపోయిన్నారు అని చేప్పితేనే మి బస్ బుక్క చేసాను దయచేసి మాకు రావలసినా డబ్బలు రేండు రోజులలో ఇవ్వగలరని కోరుతున్నాను...ఐ.వి. Balaiah

Service no. 1760, from allagadda to ecil hyderabad.

Dear sir/madam,

Today the issue is driver refused to come into allagadda bustop and asked us to come onto road. With children and elder citizens travelling with us and the luggage too how can we do that. We have booked tickets through online. Keep this in mind driver started behaving very rudely. Insisted us to take ticket for girl and we took half ticket also. But seat was not allotted. Beggar is much better that he clearly begs and take money. Taking money without allotment of seat is ridiculous. Bus is also late by one hour. I will miss my morning duty and it will be loss of pay. Plz clarify with a suitable reply. Seat no. 7, 8, 3, 4 etc.

Hi team.

First of all i would like to thank tsrtc for providing rajdani bus and i have travelled many times and i had a very good experience but on 26th dec 2017 i had bad experience. This is complaint against service number 1374. Vijayawada to mgbs rajdani bus. Bus departed time is 03.45 am. Water bottles were not provided and when asked the assistant boy said bottles will be given in kodhada. After demand, has provided the bottles.. It's a a. C bus and we have asked for blankets they have refused to provide and said morning blankets will not be provided. 3 am is not morning i guess and also bus is not in good condition. I tried calling customer care but no response... Hope you would have a look into the issue and will try to improve the situation for future.
Thanks.

I have taken the rajadani a/c bus from nizamabad to secunderabad on 25dec 2017 afternoon 2pm. Ticket no is tn-b38050. The total ticket fare is 294 including rs 15 for passenger amenity (Water bottle 500ml and kara wipes). When i asked for water bottle both the driver and conductor were rude replying that they won't have any because the depo don't have any inventory. When i asked why they have charged extra for passenger amenity if they don't have any they have no answer. Resolve this issue so that in future if they don't charge extra for which they don't do service.

Dear sir, we are regular passenger from ambedkar nagar to afzalgunj. We find that bus no. 3d metro express from kushaiguda depot removed from service without any reason. We have submitted our requests on more than one occasion but no solution. We request you to please reconsider and reinstate the service on our route immediately. Regards, naveen kumar

Hi,

I booked a ticket from hyderabad to tirupati in tsrtc. Bus time was 7:30pm bus came at 8:25pm till that time no information about bus status. If we ask enquiry they will say it will come to platform.

After getinto the bus now am facing sound issues. All window glasses are shaking. Tv is not turned on.

Y we need to pay money for these type services.

Journey date:[protected].

Regards,
Upendar

Sir, i want to draw your kind attention of the bus and train services with this district. The passengers face hardship because there is no sufficient public transportation facilities, especially in festival times and in holidays to go their respective home towns. There is only 2 buses provided in official site of tsrtc site. How all the people can spend for private transport?. Even there is no vacant in rail transport particularly in 12 jan 2018 to 17 jan 2018.
I, therefore request you to check out the matter and provide sufficient public transportation facility in festival times and provide more special buses and trains with affordable cost.

Dear sir/madam,

I was waiting for a bus at abids @ 8:40 am to catch a bus to madhapur police station, couple of minutes later route no. 127 k (Tna40320) - musheeerabad depot bus approached towards bus stop but is didn't stop and i had board bus in running, behind me was a senior citizen requesting to stop the bus but neither driver stopped or conductor made a call to stop the bus, while buying my ticket when i asked conductor why was bus didn't stopped at the bus stop he says "there are 3 buses coming behind", and few fellow passengers asked the same and conductor was arguing, mean while driver stopped the bus aside, conductor and driver had a conversation and driver started driving @ < 25 - 30 kmph speed on purpose (Even though there isn't much traffic on the road). This continues until a women passenger questioned driver and driver says woman to come and drive instead and there was an argument happening in the front, when i intervened and asked driver claims bus is not in good condition (Breaks weren't applying properly).

This behavior seems to be regular and repetitive (Few fellow passengers were claiming so) with the driver.

When driver claims the breaks were not in condition and says depot is asking them to drive the same bus, which means tsrtc is knowingly putting passengers in danger...

Kindly look into the issue and take a strict action against the driver and conductor.

Driver id : 220216
Conductor id: 270484

I caught bus from karimnagar to ramagundam which cost 46/-, i had given 50/- and conductor told 4/- will be given when the stop comes.
And he told godavarikhani has come, he didn't tell that about ramagundam has come to get down and while i getting down i was asking for balance he told first to get down and he didn't give the balance also.
I don't know what kind of person he is.
Please do the needful

Dear sir/madam,

Name of the drive grs nayek service no 3610.

The drive behaviour was so annoying. He make me stand on the bus and he also warned me that i will make you get out the bus. If you don’t show the ticket number after 5min i showed the ticket number then he started arguing with me. The drive is very rude in my place if there is girl it should be horrible. The government should take action on him for bad behaviour.

Warm regards,
Praveen

I catched bus from a nearest bus stop to checkbost jublee hills - 127k express. I gave 20 rs + 3 rs change. Ticket fare is 14 rs. Conductor asked 1rs. I told not there. I wanna drop at kothaguda. Before kothaguda i asked conductor u want to give me 9 rs. He shown me all 10 notes in his purse saying i gave 10 rs. I dropped down, my stop came. Please take neccessary action.

Date of incident 02/08/2017
Place of incident gandhi nagar bus stop
Time evening 4:30 pm
Sir, when i was in the bus i took the pass and showed to the conductor and kept in my pocket but i think it slipped in the bus
It was a 30s bus
My bus pass is lost
Please i want a new pass issued
I request with my humble heart please kindly issue a new pass