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Telangana State Road Transport Corporation [TSRTC] Complaints & Reviews

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Updated: Dec 18, 2025
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Bad 😕 It seems that Telangana State Road Transport Corporation [TSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Telangana State Road Transport Corporation [TSRTC] reviews & complaints page 104

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G
GNM
from Bhimunipatnam, Andhra Pradesh
Jan 9, 2018
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Address: Hyderabad, Andhra Pradesh

Sir, i made advance booking on 03.01.2018 for my journey to srisailam for journey on 09/01/2018 (Ticket no: 56411146/109 48160 service no: 1236 jbs-sslm seat no: 3 & 4 date of journey : 09/01/2018 08.30 hrs) from reservation counter jbs-rtc-jbs. Due to sudden illness of my wife in the early hours of 9.1.2018, my journey is cancelled. As per the terms of cancellation, printed on the reverse side of the ticket, it is printed, refund of 25% is allowed from 1 hr prior to the schedule departure, till departure time. With much pains, i reached the jbs bus station by 7 am and to my surprise the counters are not opened. I contacted the depot manager and he asked me to wait for some time. The counter clerk came and opened the counter after 7.30 am. To my surprise, he answered that no canellation before 1 hr of the schedule departure and refund amount is nil.

When i showed the terms on the ticket, he told that the stationery is very old and now the conditions are changed. But when i check the online information, the refund will be 25% from 1 hr before to the time of departure.

My question is, whether the cencellation rules are changed; if so from when;

Further, when the rules are changed, why dont you put a rubber stamp on the old stationery used at the reservation counter.

You are not allowing online reservation for certain routes and only to get reservation on the counters, what about the cancellation before 2 hours, 1 hour etc... When the counters are not open till 8 am in the morning.
You should also educate the travellers that tickets purchased in counters will be cancelled only during counter times and the rules of refund will not apply.

Please look into and arrange for refunding the 25% of the charges collected from me.
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    S
    Soundarya Reddy
    from Manuguru, Telangana
    Jan 6, 2018
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    Dear sir,
    As we all know rtc is running in losses. It is the duty of employees to take care of customers necessities.. I recently travelled from jntu to nizams college.. I asked for a ticket of nizam college she didn't inform me that there is no stop. When i requested driver to stop he said i will not stop it's not in the middle i asked to stop... It is a busstop.. I had to walk back one km just because they didn't inform... Attached ticket please take action
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      S
      santu418
      from Chirala, Andhra Pradesh
      Jan 6, 2018
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      Address: Hyderabad, Andhra Pradesh, 500090
      Website: tsrtc.com

      What the hell you tsrtc people do yar? Why have you laid too many metro buses? We students should or die or what? I am really upset with that route 113 k/l. I never seen a ordinary for that route till date... Are you guys gone mad or what? If you doesn't lay the ordinary buses. Then how we will students will travel. Kindly lay it yar. Allot atleast some ordinary buses for 113k/l...
      Please punish the mallampet (500090) people. They are really foolish. Instead of having miyapur depot in the area they are not willing to provide the buses for us time to time. We have to waste our time standing everyday. So please help us in laying some buses in mallampet.
      Telangana State Road Transport Corporation [TSRTC] customer support has been notified about the posted complaint.
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        S
        Shankar Girija Thota
        from Chennai, Tamil Nadu
        Jan 4, 2018
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        Card no: [protected]
        Mobile no:[protected]
        Account no:[protected]
        Ifsc cosde:barb0kothag
        Date of issue :4-1-2018
        Name :girija shankar
        I have booked ticket for hyd-kgm deluxe bus, for 12jan 308₹ (Time :17:45) journey. Money was detected from my card but ticket hasn't booked yet
        Refund needed:300₹
        My transaction was cancelled because of lost of data signal
        So there was no mistake of mine, done wantedly
        So please help me sir
        +1 photos
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          S
          santu418
          from Chirala, Andhra Pradesh
          Jan 2, 2018
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          Address: Hyderabad, Andhra Pradesh, 500090
          Website: tsrtc.com

          What the hell you tsrtc people do yar? Why have you laid too many metro buses? We students should or die or what? I am really upset with that route 113 k/l. I never seen a ordinary for that route till date... Are you guys gone mad or what? If you doesn't lay the ordinary buses. Then we will students will travel. Kindly lay it yar. Allot atleast some ordinary buses for 113k/l...
          Jan 04, 2018
          Updated by santu418           what the hell you tsrtc people do yar?why have you laid too many metro buses? we students should or die or what? i am really upset with that route 113 k/L. i never seen a ordinary for that route till date...are you guys gone mad or what? if you doesn't lay the ordinary buses. then we will students will travel. kindly lay it yar. allot atleast some ordinary buses for 113K/L ...
          please punish the mallampet(500090) people. they are really foolish. instead of having miyapur depot in the area they are not willing to provide the buses for us time to time. we have to waste our time standing everyday. so please help us in laying some buses in mallampet.
          View replies
          The bus should start at 7am and to reach JBS at 10:15am.
          The bus isn't started right time. It is started after 7:30am
          This is caused me late to my office.
          The bus isnt come to buspoint even after 7:15 also.
          It's very irritating for me.
          I need explanation and solution.
          How can I trust TSRTC next time..

          regarding ordinary buses.. - Comment #2968959 - Image #0
          regarding ordinary buses.. - Comment #2968959 - Image #1
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            B
            Balaiah Itikela
            from Hyderabad, Telangana
            Jan 1, 2018
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            Address: 500027

            To register post with a/d date[protected]
            Depo manager
            Tsrtc, picket depo

            ఆయ్యనేను అనగా ఐ.వి.బాలయ్య రామనతాపుర్ నివాసిని మి డిపో నుండి 10 సార్ల్ శభరిమలై కు బస్ తిసుకేలను ప్రతిసారి కిలోమిటర్స ఎక్కువ వేయడం డబ్బలు లేటు ఇవ్వడం జరుగుతున్నది కాని ఈ సారి మేము మికు ఎక్కువ డబ్బలు కటినా మళ్లి కేరాల checkpost లో డబ్బలు కట్టవలసివచ్చిన్నాది ఆ టైంలో మికు rm కు మరుయు incharge కి వందలా {100} పోన్ల్ లు చేసినా ఏ ఓక్కరు phone ఏత్తలేదు ఆటైంలో బ బస్ తగలబడిపోతున్నా స్వాములు కళి పోతున్నా మి tsrtc అక్కేరలేదు ఏందుకంటే మి tsrtc డబ్బలు అన్ని వచ్చటం కాకుండా 20, 000 — ఎక్కువ వచ్చయి ఇంకా మికేదుకు సార్ బస్ కళివోయినా స్వాములు బుడిదైయిపోయినా మికు అవ్వసరం లేదు సార్ కాని మాకు ఏలాటి డబ్బలులో కాని కిలోమిటర్సలో కాని తప్పు అనిపితే లిగల్ గా వేళ్ళుతాము last year మాకు రేండు నేలల తారువతా ఇచ్చినారు కాని బస్ చేయవదు అనుకున్ను కాని మి incharge పోన్ చేసి మరి చేప్పిన్నాదీ ఈ సారి అలా జరుగాదు అందరు మరిపోయిన్నారు అని చేప్పితేనే మి బస్ బుక్క చేసాను దయచేసి మాకు రావలసినా డబ్బలు రేండు రోజులలో ఇవ్వగలరని కోరుతున్నాను...ఐ.వి. Balaiah
            Telangana State Road Transport Corporation [TSRTC] customer support has been notified about the posted complaint.
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              V
              Venkata Srikanth Kumar
              from Mumbai, Maharashtra
              Dec 27, 2017
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              Address: Hyderabad, Andhra Pradesh, 500068

              Service no. 1760, from allagadda to ecil hyderabad.

              Dear sir/madam,

              Today the issue is driver refused to come into allagadda bustop and asked us to come onto road. With children and elder citizens travelling with us and the luggage too how can we do that. We have booked tickets through online. Keep this in mind driver started behaving very rudely. Insisted us to take ticket for girl and we took half ticket also. But seat was not allotted. Beggar is much better that he clearly begs and take money. Taking money without allotment of seat is ridiculous. Bus is also late by one hour. I will miss my morning duty and it will be loss of pay. Plz clarify with a suitable reply. Seat no. 7, 8, 3, 4 etc.
              Telangana State Road Transport Corporation [TSRTC] customer support has been notified about the posted complaint.
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                S
                Sudhakar dekala
                from Kodar, Telangana
                Dec 26, 2017
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                Hi team.

                First of all i would like to thank tsrtc for providing rajdani bus and i have travelled many times and i had a very good experience but on 26th dec 2017 i had bad experience. This is complaint against service number 1374. Vijayawada to mgbs rajdani bus. Bus departed time is 03.45 am. Water bottles were not provided and when asked the assistant boy said bottles will be given in kodhada. After demand, has provided the bottles.. It's a a. C bus and we have asked for blankets they have refused to provide and said morning blankets will not be provided. 3 am is not morning i guess and also bus is not in good condition. I tried calling customer care but no response... Hope you would have a look into the issue and will try to improve the situation for future.
                Thanks.
                Telangana State Road Transport Corporation [TSRTC] customer support has been notified about the posted complaint.
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                Student General Cash/Validity Voucher validity upto 25th January 2018, lost how to get duplicate voucher Identity card is available.
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                  S
                  Shiva Mg
                  from Mirialguda, Telangana
                  Dec 25, 2017
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                  Address: Nizamabad, Andhra Pradesh, 503001
                  Website: www.tsrtc.telangana.gov.in

                  I have taken the rajadani a/c bus from nizamabad to secunderabad on 25dec 2017 afternoon 2pm. Ticket no is tn-b38050. The total ticket fare is 294 including rs 15 for passenger amenity (Water bottle 500ml and kara wipes). When i asked for water bottle both the driver and conductor were rude replying that they won't have any because the depo don't have any inventory. When i asked why they have charged extra for passenger amenity if they don't have any they have no answer. Resolve this issue so that in future if they don't charge extra for which they don't do service.
                  +1 photos
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                  Ap 11 z 2826
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                  Such a inconvenience to passengers. It's really regrettable. From Amalapuram to Rajahmundry it suppose to be one and half hours, but it took two and half hour of journey.

                  extra charge for ticket - Comment #2963065 - Image #0
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                    N
                    Naveen Kumar
                    from Hyderabad, Telangana
                    Dec 25, 2017
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                    Address: Hyderabad, Andhra Pradesh, 500087

                    Dear sir, we are regular passenger from ambedkar nagar to afzalgunj. We find that bus no. 3d metro express from kushaiguda depot removed from service without any reason. We have submitted our requests on more than one occasion but no solution. We request you to please reconsider and reinstate the service on our route immediately. Regards, naveen kumar
                    Telangana State Road Transport Corporation [TSRTC] customer support has been notified about the posted complaint.
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                      U
                      upendar bobba
                      from Manuguru, Telangana
                      Dec 22, 2017
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                      Address: Hyderabad, Andhra Pradesh, 500072

                      Hi,

                      I booked a ticket from hyderabad to tirupati in tsrtc. Bus time was 7:30pm bus came at 8:25pm till that time no information about bus status. If we ask enquiry they will say it will come to platform.

                      After getinto the bus now am facing sound issues. All window glasses are shaking. Tv is not turned on.

                      Y we need to pay money for these type services.

                      Journey date:[protected].

                      Regards,
                      Upendar
                      Telangana State Road Transport Corporation [TSRTC] customer support has been notified about the posted complaint.
                      Dec 23, 2017
                      Updated by upendar bobba                       After discussing with driver he is suggesting me to put some paper between the glass.
                      Dec 23, 2017
                      Updated by upendar bobba                       After 4:40hrs journey still am unable to sleep due to sounds.
                      View replies
                      Service no 8153
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                      Very bad service...
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                        G
                        gaya3 velaga
                        from Hyderabad, Telangana
                        Dec 20, 2017
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                        Sir, i want to draw your kind attention of the bus and train services with this district. The passengers face hardship because there is no sufficient public transportation facilities, especially in festival times and in holidays to go their respective home towns. There is only 2 buses provided in official site of tsrtc site. How all the people can spend for private transport?. Even there is no vacant in rail transport particularly in 12 jan 2018 to 17 jan 2018.
                        I, therefore request you to check out the matter and provide sufficient public transportation facility in festival times and provide more special buses and trains with affordable cost.
                        Telangana State Road Transport Corporation [TSRTC] customer support has been notified about the posted complaint.
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                          N
                          nrusty07
                          from Mumbai, Maharashtra
                          Dec 20, 2017
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                          Address: Unnao, Uttar Pradesh

                          Dear sir/madam,

                          I was waiting for a bus at abids @ 8:40 am to catch a bus to madhapur police station, couple of minutes later route no. 127 k (Tna40320) - musheeerabad depot bus approached towards bus stop but is didn't stop and i had board bus in running, behind me was a senior citizen requesting to stop the bus but neither driver stopped or conductor made a call to stop the bus, while buying my ticket when i asked conductor why was bus didn't stopped at the bus stop he says "there are 3 buses coming behind", and few fellow passengers asked the same and conductor was arguing, mean while driver stopped the bus aside, conductor and driver had a conversation and driver started driving @ < 25 - 30 kmph speed on purpose (Even though there isn't much traffic on the road). This continues until a women passenger questioned driver and driver says woman to come and drive instead and there was an argument happening in the front, when i intervened and asked driver claims bus is not in good condition (Breaks weren't applying properly).

                          This behavior seems to be regular and repetitive (Few fellow passengers were claiming so) with the driver.

                          When driver claims the breaks were not in condition and says depot is asking them to drive the same bus, which means tsrtc is knowingly putting passengers in danger...

                          Kindly look into the issue and take a strict action against the driver and conductor.

                          Driver id : 220216
                          Conductor id: 270484
                          +1 photos
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                            A
                            AN KANNAN
                            from Hyderabad, Telangana
                            Dec 20, 2017
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                            Address: Hyderabad, Andhra Pradesh, 5300034

                            I caught bus from karimnagar to ramagundam which cost 46/-, i had given 50/- and conductor told 4/- will be given when the stop comes.
                            And he told godavarikhani has come, he didn't tell that about ramagundam has come to get down and while i getting down i was asking for balance he told first to get down and he didn't give the balance also.
                            I don't know what kind of person he is.
                            Please do the needful
                            Telangana State Road Transport Corporation [TSRTC] customer support has been notified about the posted complaint.
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                              R
                              Ricky Murray
                              from Gudivada, Andhra Pradesh
                              Dec 15, 2017
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                              Dear sir/madam,

                              Name of the drive grs nayek service no 3610.

                              The drive behaviour was so annoying. He make me stand on the bus and he also warned me that i will make you get out the bus. If you don’t show the ticket number after 5min i showed the ticket number then he started arguing with me. The drive is very rude in my place if there is girl it should be horrible. The government should take action on him for bad behaviour.

                              Warm regards,
                              Praveen
                              Telangana State Road Transport Corporation [TSRTC] customer support has been notified about the posted complaint.
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                                B
                                badri donthamsetti
                                from Bhimunipatnam, Andhra Pradesh
                                Dec 10, 2017
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                                I catched bus from a nearest bus stop to checkbost jublee hills - 127k express. I gave 20 rs + 3 rs change. Ticket fare is 14 rs. Conductor asked 1rs. I told not there. I wanna drop at kothaguda. Before kothaguda i asked conductor u want to give me 9 rs. He shown me all 10 notes in his purse saying i gave 10 rs. I dropped down, my stop came. Please take neccessary action.
                                Telangana State Road Transport Corporation [TSRTC] customer support has been notified about the posted complaint.
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                                  K
                                  Kakun kumar
                                  from Hyderabad, Telangana
                                  Dec 9, 2017
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                                  Address: Hyderabad, Andhra Pradesh, 500037

                                  Date of incident 02/08/2017
                                  Place of incident gandhi nagar bus stop
                                  Time evening 4:30 pm
                                  Sir, when i was in the bus i took the pass and showed to the conductor and kept in my pocket but i think it slipped in the bus
                                  It was a 30s bus
                                  My bus pass is lost
                                  Please i want a new pass issued
                                  I request with my humble heart please kindly issue a new pass
                                  Telangana State Road Transport Corporation [TSRTC] customer support has been notified about the posted complaint.
                                  Dec 09, 2017
                                  Updated by Kakun kumar                                   Date of incident 14/09/2017
                                  Place of incident Gandhi nagar bus stop
                                  Time evening 4:30pm
                                  Sir, When i was in the bus i took the pass and showed to the conductor and kept in my pocket but i think it slipped in the bus
                                  It was a 30s bus
                                  My student bus pass is lost
                                  Please i want a new pass issued
                                  I request with my humble heart please kindly issue a new pass
                                  View replies
                                  Iam traveling from bowenpally to Jagathgirigutta but conductor is taking fare from jbs to Jagathgirigutta...frm bowenpally it is 11/- but he took 15/-is this service ur giving to public
                                  ap36z0249

                                  i lost my student bus pass and id - Comment #2950540 - Image #0
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                                    P
                                    prashanthi bonagiri
                                    Dec 8, 2017
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                                    Tsrtc metro luxury ac bus ticket amount is more than the actual.
                                    Ex: fare from two stops.
                                    Darga to waverock fare :30-00 and gst 1:50. But the ticket charge is 32rs.
                                    Khagaguda to waverock : fare:25.00 and gst :1.25. But the ticket charge is 27rs.
                                    How come tsrtc collects the extra rounded amount. If 25ps and 50ps are not valid, you can either set the gst in rounded values only or if you want round the value 26.25 can be made 26 but not as 27.
                                    Why cant tsrtc board look into this issue.
                                    Telangana State Road Transport Corporation [TSRTC] customer support has been notified about the posted complaint.
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                                    Government area alloted for play groud/park, is illegally registered
                                    location- ploy no- 189, beside mother dairy, life spring hospital road, jawahar nagar, moula ali, hyderabad, 500040.
                                    By G Arun Kumar, [protected]
                                    resident of Hno 40-282, jawahar nagar, moula ali, Hyderabad, 500040.
                                    Reply
                                    TS23Z0024 number bus driver hit our bike and used bad words upon us and even he didn't say any apologize the driver has black spectacles please take some action upon that driver

                                    bus fare in metro luxury ac - Comment #2945437 - Image #0
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                                    Bus number AP11Z 3935, hit my car and ran away near Apollo hospital near secunderabad railway station. High traffic area and my car was not even moving, bus driver still managed to hit my car and ran away. Please look into this matter at the earliest. My car got huge scratches at side above tire and also side mirror got scratched.

                                    bus fare in metro luxury ac - Comment #2950545 - Image #0
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                                    I have lost my buspass near ghatkesar.
                                    please i want new pass issued
                                    i request with my humble heart please kindly issue a new pass.
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                                      H
                                      Haritha111
                                      from Hyderabad, Telangana
                                      Dec 8, 2017
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                                      Address: Hyderabad, Andhra Pradesh

                                      Today morning (10:10am) i have parked my car near apollo medical shop located in narne road (Way from dargah to film nagar). I took my medicines and was walking towards my car where a bus from backside with high speed came towards me and almost hit me it was just miss. That is a narrow road why the driver has to increase the speed level. The bus driver didn't even care to turn back.
                                      Bus number : ap29z3255

                                      Pls take a strict action on this. If i have not moved today i would have died with an accident.
                                      Telangana State Road Transport Corporation [TSRTC] customer support has been notified about the posted complaint.
                                      Dec 08, 2017
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                                      ConsumerComplaints.in › Telangana State Road Transport Corporation [TSRTC] › Telangana State Road Transport Corporation [TSRTC] — bus early started
                                      Telangana State Road Transport Corporation [TSRTC] — bus early started

                                      1 Review
                                      Gu Gurrapu Narender on Dec 8, 2017
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                                      Good morning sir, బోధన్ -సికింద్రాబాద్ బస్ ఉదయం 6.45కి వెళ్ళాలి.కానీ ఈ రోజు 6.35 కి బయలుదేరింది.దీనివల్ల మా జాబ్ కి ఇబ్బంది అవుతుంది..సమయసారని పాటించడం లేదు చర్య తీసుకోగలరు..



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                                      Telangana State Road Transport Corporation [TSRTC] Logo
                                      Telangana State Road Transport Corporation [TSRTC]
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                                      Complaints309
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                                      Good morning sir, బోధన్ -సికింద్రాబాద్ బస్ ఉదయం 6.45కి వెళ్ళాలి.కానీ ఈ రోజు 6.35 కి బయలుదేరింది.దీనివల్ల మా జాబ్ కి ఇబ్బంది అవుతుంది..సమయసారని పాటించడం లేదు చర్య తీసుకోగలరు..
                                      Reply
                                      Hello,
                                      I have seen many times and now I decided to bring it to your notice that why the depot manager contact number in rtc busses has been hidden and damaged.
                                      I observed this in max all busses. It is due to bus crew afraid of complaints which may cause due to their bad service?

                                      rash driving on a narrow road with high speed - Comment #2949073 - Image #0
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                                        vamshishashikrishna
                                        Dec 7, 2017
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                                        I travelled in tsrtc bus from karimnagar to bangalore on sunday 02nd december 2017, service number :7079, seat no: 45 ticket number :56109886.

                                        The seat that i booked had cost me rs. 1344 from karimnagar to bangalore. But it was not comfortable to say the least. The seat would not lean back more than a couple of inches, the ac vents were positioned wrong and the whole bus was dusty and smelly which left me with a searing headache for two days after the journey.

                                        To make matters worse, when the bus was stopped for dinner break at hotel green asiana a/c at 11:30 pm, most of the passengers were asleep and only couple of people left the bus yet the staff had turned the bus off which resulted in suffocation for a short period, this resulted in most of the people waking up not able to understand what the problem was, this was extremely irresponsible on the part of the staff and could have had more further implications if they had not returned for some more time.

                                        Keeping the matters above in mind, i request you to reimburse part or full amount of my journey as i have had possibly the worst journey so far and having serious reconsiderations about travelling again with tsrtc.

                                        Hope you resolve this at the earliest.
                                        Telangana State Road Transport Corporation [TSRTC] customer support has been notified about the posted complaint.
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