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Telangana State Road Transport Corporation [TSRTC] Complaints & Reviews

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Updated: Dec 18, 2025

Complaints 2388

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30

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Bad 😕 It seems that Telangana State Road Transport Corporation [TSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Telangana State Road Transport Corporation [TSRTC]

Telangana State Road Transport Corporation [TSRTC] reviews & complaints page 107

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Address: Rangareddy, Andhra Pradesh, 500086

Dear sir,

I have seen that few shop keepers in mgbs and jbs, theay are purchasing water bottles and cool drinks and etc chips packets more than mrp. According to the law. Under the consumer goods (Mandatory printing of cost of production and maximum retail price) act, 2006, maximum retail price means such price at which the product shall be sold in retail and such price shall include all taxes levied on the product. Manufacturer is required to clearly mention the max retail price on the consumer good and the retailer is prohibited to sell at a price higher than the mrp.
So here my request to stop them doing this. I think manager also the responsible personal for these. So my request to jbs and mgbs managers please respond for my email.

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I booked ticket in www.tsrtconline.in on 23 February and cancelled ticket due to personal reasons.I couldnot still get the refund amount.After cancellation of ticket i got a message that ticket is cancelled and refund amount is 332 and will be refunded in 7-14 working days.It has been already 8 months but I could not get the money back. I did not expect this from tsrtc being a public transport. Hope the complaint will be resolved soon and I could get back my amount sooner. Thankyou .

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S

sra1ereddy

from Chennai, Tamil Nadu

Oct 13, 2017

I was waiting for bus at Teachers colony busstop to go lalbazar on 07/10/2017 at 5pm. 23GF bus came but driver didn't stop the bus and behaved indecently.

J

jagadeeshwar chowdary

from Hyderabad, Telangana

Oct 17, 2017

Ap 11 z 945 city general bus conductor (patancheru to sec -219) tno:00381365 dated 11/10/17 time 9:08:28 ...this particular conductor refused to give change to passengers on purpose.. not only to me but also to several other passengers.

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Address: 500037

Dear concern,

Today iam travelling from hyderabad to vijayawada in rajadhani a/c with service no.1572, actual bus suppose to reach l. B. Nagar at 11 am but it's reached at 12.10pm.

Every super luxury, rajadhani buses had a video coach but in this bus t. V is not working.

Also i will frequently travel across ap and telangana in only a/c buses and every time will get a complimentary of water which is also not given in this bus.

If this kind of poor service may be the public will not prefer the rtc buses.

This is for your kind information.

Thanks & regards,

K. H. Reddy.

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Address: Hyderabad, Andhra Pradesh, 500032

Website: www.tsrtc.co.in

I am travelling in a rajadhani service from hyderabad to kothagudem with service number 34331. I have teken the ticket from driver amounting 912.00 for two passengers.in the total amount 30 rs was charged as passenger amenities. I don't get any amenity like water bottle, face tissue etc. What is use in paying passenger amenity charge if we don't receive amenities. My ticket number is tn - a01034, on 06/0/2017 hyderabad to kothagudem, driver number : 826913
Bus no : ts28z0011

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Address: Hyderabad, Andhra Pradesh

Today i. E, 03/10/2017 i am coming towards hitechcity to kukatpally and a rtc bus is behind me all of sudden he hit my car from back and my car is damaged, but the driver didn’t stop the bus till jntu i followed him and questioned he is careless and told to complain whom ever you want. I want to bring this to tsrtc management.
Reg no : ap 28 z 430

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Address: Karimnagar, Andhra Pradesh, 505327

Tsrtc express driver, driving vehicle number “ts 02 z 0227” on 3rd october 2017 leaving at 4pm from jagtial towards karimnagar is too slow (Was driving at 25-30kmph speed) and was negligent during driving (Watching road side trees and farms all the way from jagtial to karimnagar). Same was reported by other passengers who were traveling from korutla. The driver is not suitable for even driving for village routes. Iam along with couple others were at risk of losing connecting buses and trains and were forced to switch buses from karimnagar. Hope that you take actions on this and keep me informed.

Thanks.

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Sai Krishna Nagurkar

from Eluru, Andhra Pradesh

Oct 4, 2017

I am travelling from Hyderabad to pune, i didnt receive boarding point info and drivers number. Bus was delayed by 2 hours. No call from driver that bus was delayed. With no knowledge i was just waiting on road at chandanagar. I was about to go back my home. This is not right. Please file a complaint and let me know the action taken. Thanks.

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Address: 506132

Hi my name is madhu from narsampet
On the date of 03/10/2017 6.00am i am traveling in deluxe bus from narsampet to hyderabad he will charged 278 rupees that the deluxe bus no is ts 03 z 0284 driver no is 214831 the ticket printing time is 05:45:37 present having the ticket and traveling photos and bus photos also today i am going to bus bavan and also appeal the case in consumer forum hyderabad
Reply immediately otherwise action taken by consumer forum and also appeal the case on narsampet depot
I have taken the passenger signatures and tickets and mobile nos also it will be used for witness finally 189kms deluxe charge is 278 rupees
Waiting for reply
Thanking you sir

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Address: Hyderabad, Andhra Pradesh, 500055

Ap 29z 1959 service number service no 80662. We three tickets wanted to board at shapoornagar and was instructed to wait at bus stop. Upon calling the driver he said the same. But he didn't even stop at bus stop n started moving further. On asking y he isn't stopped the answer was ridiculous. He said he don't know where the stop is. And started arguing. Please look into this.

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Address: Khammam, Andhra Pradesh, 507111

Website: Tsrtc.co.in

Till now i haven't get single rupee from tsrtc. For the refund i called so many numbers in tsrtc websites, none of them are responding. It is too embracing to me.
Here i will attach two images regarding my ticket details. Please give my refund as soon as possible.
And also another doubt " while booking a ticket in main screen it is showing one price, and after entering into layout and all it is showing different (Increased amount) amount. Why it is happening like... Do you think passengers not aware of that. I want solution as early as possible.

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Address: Hyderabad, Andhra Pradesh

Hello sir/madam on 29/9/2017 at 12.15pm we have taken a bus, bus number ap11z6559 of mushirabad2 depo at jublee checkpost and ticket to abids but the bus conductor gave ticket from ushakiran to lakdikapool ticket no. Tna16526 when we asked about it he said it's not his fault and we have to take another ticket at lakdikapool when lakdikapool stop came he gave another ticket from grammer school abids to koti ticket no... Tna16541it means we were on no ticket from lakdikapool to abids instead of buying 2tickets. The conductor is doing this type of mischief with all the passengers and behaving arrogantly with women and poor. We are attaching photos of it. The bus number on ticket and on bus is also different sir we request you to take proper action. We will further chech that the action have been taken or not. Thanking you if action taken.

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vijay

from Chennai, Tamil Nadu

Oct 4, 2017

I have booked 2 Tickets on[protected] at 2:30 PM for Hanmakonda-Bangalore Service with Departure date:[protected] .

Money deducted but error page is shown and no details received regarding ticket. The customer care:[protected] is never connected.

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Address: Nizamabad, Andhra Pradesh, 503001

Hi,
I've just taken a seat in bus (Rajdhani) ap 15 z 0036 from jbs to nizamabad. But the bus is in poor condition. Water is leaking from the cealing of bus directly on the head of the passengers. The ac air outlets are jammed. It seems there is no maintenance done on the bus. This reminds me of inferior maharashtra buses but the fare is very high. Atleast seatings should be good for buses of this category. Such pathetic is the condition of the bus. The maintenance supervisors of rtc should take action accordingly or else the reputation of state rtc, state tourism will be compromised.

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I'm dr. M. Dayakar have been traveling from mgbs buss station to warangal at 2.30pm by no. Ts03z.0361 traveling. The buss conductor not accepting as a senior citizens ship my adharcard no. Is[protected] d. O. B. 10.7.1957. Residence of secudrabad. Sai maruthi spot. Flor no.307. S. P. Colpny. Street no.1 tirumalgiri. Secunderabad 500015 mobile [protected]

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Address: Rangareddy, Andhra Pradesh, 500035

I lost my bus pass on[protected] around 3:15 pm at dilsuknagar bus stop
I don't know how i lost but when i get into the bus i didn't found my pass. I think i lost in 270 d bus or some where in dsnr bus stop, also i searched those suspicious places but i didn't found. Please help me for approving new bus pass
My bus pass reg id:[protected]
And m r no: mr4154758

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Address: 500010

Website: TSRTC

Hi
I am trying to book tickets from hyderabad to nirmal in garuda for 22:45 bus starting from jbs on 26th september, during the payment, money got deducted but booking has not done and no refund is provided.

Please do the needful for this kind of issues

Please find the attached payment details which got deducted

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Address: 506001

I took this bus from uppal to hanamkonda ap29z11 on 27th september, 2017. This is a hyderabad local ac metro bus. So no point of push back seats. They charged me rs.238 for nonstop service with ac and even the air-conditioning was not at all effective. I feel tsrtc is kind off looting the people with no reason.in the name of helping people to reach their destinations for festivals tsrtc is stealing money. I want my loss to be refunded.

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Bus no ap 11 z 4256 route no 8a/75r of farooqnagar depot, conductor is not allowing to get into bus when it is stopped in bus stop. Even driver supporting her. And when we asked for reason they are very rude at behaviour with out proper answer to passengers. They are very dominating saying not to get in to bus unless they permit. It has been repeating many times.

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I went to sr nagar to renew my bus pass and i arrived 1 pm. My pass validity is going to expire on 23rd sep'17. But the person who dealing with said he is going to bank and cone after 2.30pm. But there is not mentioned any where that he thay not entetain after 1 pm. He behaving roudly. I'm writing this complaint right front of the booth and now time is 1.17pm.

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Ricky876

from Hyderabad, Telangana

Sep 25, 2017

The Driver of the Bus with number plate TS28UA5201 was endangering people on the road by swerving fom side to side and was just about to hit a bike but the bike person just got away in the nick of time. Please take approriate action against the driver. This Incident happened 18/09/17 at apprx 5:00pm.

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Tsrtc bus which was mentioned dropping point as bhel keethi mahal was choosen specificallyas a choice considering the children and senior citizen where as the driver asking us to get down at kukatpally ans was insisting that the bus is not meant for bhel and it is for jbs (Secunderabad). Once can clearly see that the service no:1428 which travels from banglore to hyderabad is metioned dropping point as bhel - keerthi mahal.

This is hilarious and to be taken seriously if after noticing that the passengers are senior citizens there is no mercy at all.

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Address: Hyderabad, Andhra Pradesh

Respected sir/madam,
This one is the major fault and complaint about tsrtc. There is no information about upcoming station is given in the bus during journey. This is ok for old passanger but a major problem for newer one. So many new passangers are going beyond there destination because of new in city, even conductors are not informing them.
Sir as this is a major problem for our citizens please add some display board facility in buses on which upcoming station name should be mentioned. I would request you to take a immediate and necessary action on this issue.

Your faithfully
Navneet ojha

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Sir,
I told the conductor of bus no-ap29z3960 that my bus stop is rethibowli.. He did not listen properly and give me ticket from lingampally to gachibowli. With fare 14. Immediately i told him. He said that its ok. Than again when i reached gachibowli he told me for ticket. With fare 13.. When i told him that instead of paying 20 no i have to pay extra 7 rupees for his mistake.. Its not my mistakehe did not behave properly with me. I want to request you to take action against this type of situation.

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Daita Siddhartha

from Vijayawada, Andhra Pradesh

Sep 25, 2017

In Mahabubnagar, at Venkateshwara Colony bus stop
Bus from MBNR to klky
Has not stopped even though waving the hand
Bus driver Is so rude
I need to get some solution for this
Bus num:ap 22x 3140

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