Telangana State Road Transport Corporation [TSRTC] Complaints & Reviews

Why tsrtc is not providing regular amenities to the passengers. Miryalguda to Hyderabad rajdhani bus tv is not turned on and no water bottles has given.

Even in normal non ac buses running with tv vedio coach with 150rs fare.

In Rajdhani bus tsrtc is charged 257rs fare from miryalguda to Hyderabad and even not provided tv on bus and water bottle also not given.

But tsrtc is charging amount for the aminites. Even in the ticket they mentioned in passenger amenities 15rs.

Why they are charging Amount for aminities without providing the services.

Let me know the resolution for this asap

Bus no TNHO7467 26/03/2017 15:16

Hi sir I book my ticket from hyd to nirmal through online on 24/03/17 for service number 7984 mgbs to kadem seat number 19 it showed in online window seat at two seater side but in bus seat no 19 is at 3seater side...it's cheating I buy in online and spend extra money... what is this sir customers lose the believe on tsrtc and they go private bus side...plz atleast give a good service to customers till now

Hello rtc team,
We are totally unsatisfied with your services. We have a lot of complaints regarding the rtc city buses in hyderabad metro city. Yesterday i've travelled in a bus from abids to hi-tech city in the bus number ap28z07. The ticket costs rs.16 and i gave rs.50 note. The conductor didn't provided the change to me neither he wrote on the back of the ticket. He's just sitting in-front of me and suddenly went back to for the tickets. When it is about to reach my stop i went to him and asked him for my change. He didn't provided me the cane even then but he's saying that he has given the change also he spoke very rudely with me. This is completely disgusting service that you are providing us. It's just 50/- today and tomorrow it'll be 500/-. Forget about the money at-least tell them how to speak with the passengers. Teach them some politeness before you recruit them. We really hope that you would surely take an action on this as soon as possible. Thank you in advance.

Dear sir, I am writing on behalf of my sister. My sister onboard bus at cyber towers at 7pm daily to lingampally. She complained on sexual abuse by a person standing at ladies compartment. He daily boards the same bus and stand near steps in ladies compartment(bus number and person is in pic below). either conductor or driver never speak anything to the person
.

Is this how the TSRTC safe garud our women? Not one day, daily the same person stand and misbehaves with women who onboard.

Please protect our women from such people and driver who encourages.

In such heavy crowd the person stand on foot board and cause discomfort to women.

Also, more men sit in ladies compartment apart from age, physically handicap. That also u can see in below pic attached.

Please take a strict action on such govt official and the person.

Thank you.

Will upload pic daily until you involve and help my sister and women in society.

I had booked a ticket from khammam to hyderabad on 31-Jan-2-17 through TSRTC mobile application. Unfortunately due to network issues., the ticket was not generated but the amount(283 Rs/-) got deducted from my bank account.

I tried calling customer care multiple times & they replied "Refund is in progress". I even mailed them at online.[protected]@tsrtcbus.in detailing the problem but no proper response from them. It's been more than one month & still din't received the refund amount.

One of the representative shared me the refund reference no . [protected]

Kindly do the needful to get the amount refunded asap.

Thanks in Advance,

I Ms. Poornima stay at neredmet X road, and my office is situated at Bowenpally, hasmatpet road. We dont have any bus nor auto facility to that area from ECIL to Balanagar, All people coming from that area are using their own vehicles which is causing heavy traffic there. Hence, i request you to provide us buses from this area to avoid huge traffic. Hoping a quick responce from you and it would be a great help from you. Please do the needful.

Sir i would like to raise an issue that there plenty of women and ladies travelling from far distances for work to Madhapur & Hitech City and after the work hours they are finding it very inconvinent to return homes in late evening due to lack of transport facility from Madhapur to Habsiguda, Uppal, Survey Of India. There are manny people who travel from tarnaka, habsiguda, survey of India to Madhapur for work, and especially women and ladies they get tired and exhausted unable to catch buses due to very limited frequency of buses to these particar areas, few buses which are available are so crowded that people literally keep hanging out of the doors which is too dangerous and ladies are not able to get into such buses which are completely crowded, so hear by i request you to put on some AC and normal buses for all kinds of passesngers to travel to work and back home without much inconvince after a hectic day of hard work kindly do the needful.

I wish to complain about my horrendous experience and sheer negligence by a bus driver of the tsrtc [telangana state road transport corporation]. Today on my way to office i was behind this bus [reg. No. Ap28z 5295] route no. 24s. The bus had stopped almost 3 lanes right in the middle of the main road for passengers to board/deboard, the bus bay was absolutely empty. As i kept following the bus, the driver continued to do the same at every stop. At times even blocking the complete road by stopping the bus in a slant not allowing any vehicles to pass. I kept honking, but in vain. This is a very common sight, but today i am at my witts. This guy needs to be terminated from his services immediately else he will continue to be a threat to the public and their safety. I urge the officials to take this matter up very seriously and address it at the earliest before it is too late to regret.

I have booked two tickets costing 648rs from mgbs - godavarikhanil with seat nos 13 &14 in service no.7235 on 22 feb 2017 at 13:26. My money was debited from my account but i didn`t get any message or mail stating about my ticket conformation.
I have gone to my booking history but the ticket was not conformed. I demand you to refund my money as soon as possible.

The 250s shakthi sai nagar to secbad via (nacharam/mallapur) buses of ranigunj-1 is running from past 4yrs, and there was a changing of depot from one depot to other depot on govt rules.
The buses are not coming on time and taking 15/20 min extra time from the given time table, the drivers are driving very slow and taking lots of time to reach destination.Our nearest depot is chengicherla and 250c 49m/250c are from chengicherla only on same route.so please change the 250s buses depot to chengicherla from rangunj-1!so please change the depot faster and as soon as possible.It is our request! Please!

Dear sir, I booked ticket in TSRTC by online, my ticket no.53723458, I reached the JBS by 11.30 and repetadly asking about the when bus will come?.

Actual timing :11.40 at JBS

They don't have any answer to reply me, now I am waiting for 85 minutes and I repetadly requested them to reply if bus will delay then I will go by another bus.

I came from airport RGIA and this is irresponsible of authority to waste time of a passingers.

Please take action on who is responsible for this issue otherwise will go forward against you.
&
I got call from this number +[protected] and said the service was cancelled 00.58 and they even not giving the details of where I got call ( he said only his first name Mr.sai)

I personally requested Mr.Singh(JBS-SM) to arrange and he arranged seat no.36 in service no.7235 to Karim nagar

I paid ticket of ₹195.00

Till now I haven't get any cancel message from the website/ authority

Thank you & Regards
Ramu Manda
[protected]

Sir
I was waiting for 20 min for any bus at Boath x road and at 5:30 pm on 14/02/2017 A bus From nirmal to adilabad of adb depot no. Tsrtc was coming and i was standing by my hand lifted From 1km visible to him continuously but he had not stopped bus moreover scolding us by showing hand gestures against us From inside the bus.. i made A call immediately to depot manager nirmal and to another no. He suggested...

I took TSRTC Garuda plus service no.1327 bus from Ongole to Hyderabad Ameerpet stop on 10th February 2017 and booked tickets for this journey in online portal, Abhi bus, for two passengers, ticket number[protected]for me and my 11 year old daughter). Though I booked the online ticket, he gave me the ticket again forcefully charging me with 584 Rs from Ongole to Miyapur stop, Hyderabad ( overcharged me here also by booking until Miyapur though I booked my online ticket till Ameerpet)saying that the half ticket rule doesn't exist for 11 years old without hearing to what I am saying and created a mess and abused me verbally. If it's not a rule, then how come I have booked the ticket for my daughter?
He did not even stop at destination and he asked to leave on the middle of the road.
I would request you to take action against the driver who misbehaved with me and overcharged me for which I unnecessarily lost my money.
Thanking you.
Sincerely,
Swapna.B

The buses travelling to RGIA from different stations such as ARMOOR, BODHAN, NIRMAL, ADILABAD are stopping at a dhaba for half an hour and making inconvenience to the passengers. Passengers who travel to airport doesn't have any problem but passengers who travel to JBS, MGBS are troubling as the bus stops at NEW HITECH DHABA which is nearby to TOOPRAN TOLL PLAZA . Kindly check the same and the problem to be solved.

My father and I took the bus from Mallapur (117), my father requested to stop the bus and as soon as my father got into the bus - driver starting using flithy and useless words towards him. Please understand we are educated civilians and the driver is given a job to help public and he is paid public money for that.
If a driver can talk anything he likes just because he is given a job, he is nowhere if people stop travelling by bus. Please help in this regard and give some knowledge to drivers to talk and communicate not just taking public money and giving utterly poor service which does not have any standard. Please find attached the ticket and the bus number

Sir,
Bus conductor behaviour is not good, i ask ticket for raigiri, but without any querry he charge Rs 51 from uppal to yadgirigutta, he did not tell me that there is no stop for raigiri.
When i asked for extra charge, he rudely responce. Its very bad thing.
Please take favourable responce so that in future he should not cheat to other person.

B C Pandey
Mob [protected]

On 29 january 2017, around 4 pm, near keyes high school before blue sea, the driver of the bus rashly and vehemently hit my maruthi 800 on the left front side, damaging the head light and side panel. My aged father was sitting got shock and he is still nervous. On explaining the bus driver was very rude and took his vehicle and went away, since the police station near teresa statue has been shifted to patny.
I approached the duty officer mr. Srisailam who also saw the damage and asked to wait till the bus returns from its destination. The car is damaged, my father is affected and i have lost my peace of my mind. The damage of the vehicle cost to be reimbursed by the rash driver. I need a justice, for the cruel act of the driver.

Hi sir/mam,
I am Sindhuja, citizen of India, Hyderabad. This is regarding the bus facility and the problem people are facing due to lack of buses.
The buses travelling from Koti to Borabanda (45F) were very less in number between 10AM to 12M(not even 1 bus) .Buses were diverted and last stop to get get down has changed to ESI.
And due to which people are facing difficulty to travel borabanda and the respective places. So, I kindly request you to increase the no. of 45F buses and help the people in having safe and comfortable journey.

Hi Team,

Please be informed that there was an instance today( 28th jan 2017) we booked the bus from ECIL Kapra to Bangalore but the bus didnot stop in the stop however When we called the drive it was told that no one was there in the stop. A woman with 65 years has suffered and has to come to moulali and borad the bus . What is the point giving the point as ECIL Kapra? The driver was rude and was not even responsible for answering to the passenger. What is the kind of service that you guys are maintaining. Govt buses should provide good service than the private buses..

Ticket Number :53622695
Client Number: [protected]

Hello,
When we take luxary services, we expect the service providers to be more professional. But few are not upto the mark to provide good service.
This is to get to your notice that the conductor (Name : Kalpana) is saying cheap words for asking change. She seriously needs counselling how to behave with people. Intentionally she avoided giving change even though i asked twice and she had so much change (i could hear), while i am stepping down asked, then she shouted cheap words saying to the driver. I have noticed her most of the times distracting the driver and chit chatting always standing there. Mostly about parties and daughter in australia buying houses.

She does not even go inside to give tickets and ask everyone with a rude tone to take ticket from where she is standing, though the bus is empty.

She ind of carrying rude behaviour with passengers for no reason. These kind of people are not fit in the luxury buses.
Date of travel : 21/012016 17:30:02
TNo: 00137744
METRO LX-AC
2401-222
DRV: 212101 CON: 212202
BUS: 09Z7646 FX[protected]
WB- 99073 MCNO- MY2110

I took out my precious time to let you this, please take action.