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Telangana State Road Transport Corporation [TSRTC] Complaints & Reviews

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Updated: Dec 18, 2025

Complaints 2388

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30

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Bad 😕 It seems that Telangana State Road Transport Corporation [TSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Telangana State Road Transport Corporation [TSRTC] reviews & complaints page 68

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Hi, i had booked ticket to vijayawada from hyderabad. But at last moment, i received a message stating that the bus was cancelled due to strike and money will be refunded in 3-4 working days. It has been a month but i didn't receive my money. Kindly, solve my issue as soon as possible.

Ticket no. 63402276
Journey date:[protected]
Service no. 1583

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V

Vaishnav Shambula

from Hyderabad, Telangana

Nov 13, 2019

I have lost my bus pass day before yesterday and can I get a duplicate bus pass and it is valid till 7th December 2019 so plz accept my request and provide me duplicate bus pass as soon as possible

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My tcket no 63309657 was cancelled by the tsrtc service and i got a message that refund will be intiated by 4-7 workig days but i didnot receive any amount please slove my issue service no 8793 from jbs to gdk
I request you to please refund me the amount as i did nit cancel the ticket the service was canceled due to the strike and i thought i wil get the amount after the strike completion but fw giot there refund please intiate y refund too
Thanking you in advance

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Address: Rgia

Evary day buses from airport are being over crowded, they are departing the buses every one hour until the buses are overfilled,
They make us to wait for 30 min and they start giving tickets dats will take place for other 40 min,
On an average they make pis to sit for 1 hour inthe bus prior to the departure
I have boarded the bus at 23.10 by that time ihad to stand and the bus departed at 23.55...
Requesting you to kindly look into it as we are facing lot of problem because of this private management
They are taking advantage of the demand and torturing passengers

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Address: Beeramguda, East Godavari, Andhra Pradesh, 502032

I have cancelled a tsrtc bus ticket booked from hyderabad (Kphb) to bangalore. It’s been 30 days but i didn’t receive my money yet. Please provide my refund asap.
Details of my ticket mentioned in the photos.
I have called them 3 times regarding my refund, there aren't responding to it and not providing me with my refund
Please help me in getting my refund.
Thanks!

+1 photos

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S

Snehith kondra

from Mumbai, Maharashtra

Nov 8, 2019

Dear sir,

Due to rainy season my buspass got torn a little bit where the expiry date is mentioned and i have more 1month validity but conductors are not accepting it and also the rathifile buscounter secunderabad people are not replacing it I'm a student and its 1200rs value. Please help me sir

refund on cancellation - Comment #3580653 - Image #0

G

Ginnela Shiva

from Hyderabad, Telangana

Nov 13, 2019

I have applied for bus pass but I have lost the acknowledgement letter and the bus pass date is over I want take new pass pls provide me the new pass SSC [protected] year 2013

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Address: Srt-1259,sanathnagar,hyderabad, Hyderabad, Andhra Pradesh, 500018

This morning i took a irtc bus from erragada to ameerpet. While getting down from bus i dropped it in the bus. The ticket conductor of the bus gave a plane white ticket and wrote ameerpet with pen on it. There's a 200rs note, 100rs note and eight 10rs notes. It contains an atm card of state bank of india, a voter id, a pan card and a adhaar card. 2 zippers. I lost it while coming from erragada to ameerpet around 11 to 11:30 between.

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Address: Patancheru ( Near BHEL ), Hyderabad, Telangana, 50050

The driver of the bus was talking on mobile phone ap11z1936 had hit my car from right side on 29-oct-2019. This driver has not followed traffic rules and driving very rash in the traffic by talking on mobile phone. I stopped the bus and asked him to come to police station, but he refused. I wanted to drag him to the road and punish, but i was calm down by the road traffic. This driver is such a stupid and never cared after the accident by him, so reckless. Take necessary actions on such rash drivers.
Attaching the photos of driver and bus.

+2 photos

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J

jugal bhandari

from Mumbai, Maharashtra

Oct 30, 2019

Why are u collected double price for local rtc? Earlier from nagaram to kusaiguda was 5rs and now it's 10rs? On what basis. Government failures are not to be tolerated by general public. I want solution for this organised loot.

T

TVSNSS PRANEETH KUMAR

from Mumbai, Maharashtra

Nov 12, 2019

Ticket conductor refused to provide combination ticket saying they were not giving them. If we need then take a full ticket or ride without one

It happened on bus no. Ap 11 z 6329
290u hayathnagar to jbs

Please provide information if it is
True

R

Rajupl

from Hyderabad, Telangana

Dec 19, 2019

Date :[protected] Today morning around 9 AM Bus No AP 11 Z 6578 metro contonment (CNT) Depot.The driver ### he dont have common sense how to drive the bus, near RTC cross road VST i am going to office on my bike, i am front of bus (from Ramnagar X road to before VST signal ) bus was coming from my back side its very speed and rash, I was start indicator to right turn and I started to turn right side and bus is coming very fast from my right side, it is just miss I am sudden braked and stopped otherwise i am spot dead there today. why this much negligence in driving he suppose to see my indicator right side and he should go from left side, RTC demands KCR agreed aina tharvata kommulu vachinaya donga lanjakodukuki, take disciplinary action against him. This driver is such a stupid and never following driving rules, Take necessary actions on such rash drivers.
Attaching the photo of bus.

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Address: Wanaparthy kotha bus stand depo, 509103

Temporary bus conductors and drivers are looting the ticket collection amount both equally... If the bus collection amount is 10000from wanaparthy to hyderabad then the conductor is sharing only 5000 as total collection... The other 5000 going in the pockets of drivers and conductors.. This is wrong... After strike from 5th october most of the drivers and conductors are looting the money... Their daily wages are 1000 other than this they are earning each 3000.. Daily... Look into this serious matter... Plz keep trackers of tickets.

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Address: Hyderabad, Telangana

Tsrtc reservation money not refunded.

TKT NO 63508552, NAME:raju tumma, UPLP-HNK, SRVC NO:8228(UPL- HANMAKONDA) Seats:30(M), FARE:287, DOJ:06-Oct-19 07:50 AM, Up Distance:149(KM), UID:1202, Ph:[protected] /[protected], www.tsrtconline.in

TSRTC regrets to inform that the service No 8228 has been CANCELLED for which you have booked TKT NO:63508552 Journey Date:06-Oct-2019 07:50 seat/s (30) Logon to your account and cancel the ticket at the before 21-Oct-2019 07:50 to get full refund. T&C apply.

Ur ticket 63508552 from UPLP to HNK (Service No - 8228) is cancelled for 06-Oct-19 07:50 AM, UPLP-07:50, REFUND: 287, Thank U. Reach us,[protected] /[protected]

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Date of incident 23/10/2019
Place of incident ecil bus stop
Time Evening 4:30 P.M
When i was in the bus i took the ticket from the conductor and kept it in my bag
It was a 24s bus
My bus pass is lost as it was in the purse .I lost both my money and bus pass which was to be renewed
Please i want a new pass issued
I request with my humble heart please kindly issue a new pass

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Address: Khammam, Andhra Pradesh, 507209

I booked the ticket from mumbai to hyderabad on 24 oct and 26 oct 2019 both the tickets are cancelled and haven't received the refund.

24th oct 2019 ticket details
Ticket no: 63352859 uid number: 0113 ob ref. No: [protected]

26th oct 2019 ticket details

Ticket no: 63498281 uid number: 3004
Ob ref. No: [protected]

Please provide the refund

Ashok

+2 photos

Telangana State Road Transport Corporation [TSRTC] customer support has been notified about the posted complaint.

Oct 23, 2019

Updated by ashok7626 Please find the attached docs

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K

Kruthikharan

from Coimbatore, Tamil Nadu

Oct 28, 2019

My ticket NO:63466104
63502974, I have cancelled my tickets due to my personal problems on 3rd oct 2019.Till now i didnt my refund amount.plz tell me the problem for what reason i didnt get my refund amount and when i will get my amont back.

refund amount on cancelled tickets - Comment #3572009 - Image #0

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It is black bag on that name is hgs. I travelled from aliabad to secundrabad. Bus no is 258. Time is 14:52:09. Date is 17/10/19. Drv :963258. It was very valuable to me. My mum gifted it to me. So please return all that. Actually i forgot it because of heavy crowd and all. Please know me about it as soon as possible. Bag contains my clothes. I was very much attached to all those things.

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It is black bag on that name is hgs .i travelled from aliabad to secundrabad.bus no is 258 .time is 14:52:09. Date is 17/10/19. DRV :963258. Those things are valuable to me. Those thongs are gifted by my mom. I attached them very well. I forgot to take my bag because the bus was crowded and I suddenly get down the bus. Plese return the bag as fast as possible. Please make sure that they ra return it.

Telangana State Road Transport Corporation [TSRTC] customer support has been notified about the posted complaint.

Oct 22, 2019

Updated by Ravi5018 It is black bag on that name is hgs .i travelled from aliabad to secundrabad.bus no is 258 .time is 14:52:09. Date is 17/10/19. DRV :963258. Those things are valuable to me. Those thongs are gifted by my mom. I attached them very well. I forgot to take my bag because the bus was crowded and I suddenly get down the bus. Plese return the bag as fast as possible. Please make sure that they ra return it.

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M

Manjulavullemmagari

from Mumbai, Maharashtra

Oct 24, 2019

Hi,

I booked my ticket on 1st October 2019.
But the bus was cancelled due to bus strike.I have cancelled my ticket but I didn't get my refund.Kindly update on this.
Ticket no 63448050
UID 4935

Thanks

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Address: Telangana State Road Transport Corporation, Hyderabad, Telangana

I have booked my bus ticket in TS RTC on[protected].
Date of Journey:[protected]
Unfortunately on the date of the journey(i.e.,[protected], I have received a message from TSRTC saying that the bus was canceled and the refund will be credited within 4 to 7 working days. It's been more than the intimated period by now but I haven't received my refund money yet. I am strongly disappointed with this kind of service and I even regret using TSRTC again. So I need my refund as soon as possible. I hereby furnish all the required details regarding the booked ticket.

Ticket Number: 63326143
Service Code: 9446

Please find the attached screenshots of the messages that I have received from TSRTC.

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Address: 10-6-123 Defence Area Road, 500028

Road was digged to install a new water pipe line after installing the pipe line they left it open which is causing a lot of problem to people living in the area and drainage water flowing into those digged holes and and is becoming a breeding plant for mosquitoes and causing dengue and malaria at the adddress i. E masab tank first lancer ahmed nagar near ahmed nagar bus stop request you to fix this issue asap..

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Prasanna Maddipati

from Tekkali, Andhra Pradesh

Oct 14, 2019

Charged extra money for the ticket but didn’t give the ticket. There is no conductor except some private boy. When confronted about this to him, he simply denied the fact that he isn’t conductor and there is no ticket today because of strike. I wonder they are looting from many people all day. Bus is Kachiguda - Apurupa Colony.

road digging and left open - Comment #3559273 - Image #0

Y

yharish

from Chennai, Tamil Nadu

Oct 14, 2019

Tsrtc online ticket booked hyd to khammam ticket no 63202702 on journey was 05/09/2019 time 10:30 PM, and ticket was cancelled by tsrtc itself, message came regarding cancellation and refund also but money is not credited my account, this is very cheating, please resolve and send money to my account please
Thank you
[protected]

A

Aravind67

from Mumbai, Maharashtra

Oct 23, 2019

I have booked bus tictkets from KHAMMAM TO HYDERBAD ON OCT 04th, the next day i got a message that bus has cancelled so, i cancelled the tictkets but havent recevied the money yet it has been 15 days

road digging and left open - Comment #3568086 - Image #0

road digging and left open - Comment #3568086 - Image #1

road digging and left open - Comment #3568086 - Image #2

9

9099 nath

from Ernakulam, Kerala

Oct 23, 2019

Dear sir I am travelling from secunderabad to devaryamjal village the regular charges are 20rs but now they are collecting 30rs and telling some reason for hike in the charges in this strick the common person is suffering a lot I kindly request you to take action bus no 211dy

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Address: Temple Alwal Secunderabad, 500010

The temporary conductor appointed are forcibly demanding money from passengers.
When passengers are arguing about the pass being valid the conductor is forcing the passengers to get down the bus.
Being on government duty he is claiming the bus to be private.
The bus number is ts 08 ub 5495. (211a - bus number)
The incident took place at 2.30 pm
I sincerely request you to do the needful.
Hoping for a quick resoultion.
Thanks in advance.

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N

Nagendra Naidu N

from Hyderabad, Telangana

Oct 14, 2019

Dear Sir/madam
Due to dassera holidays I booked seats for my family in TSRTC Bus 1month ago but unfortunately,
TSRTC cancelled all buses due to the strike on[protected] now they were not responded about the reservation refund money..
So please help the public for refunding money from TSRTC & resolve this issue early. .
Thanking you.

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Address: IDPL Colony, 500037

Hi,

Myself abhilash chary,

I have pass of metro for that i have paid 1000 for renewal due to the bus strikes from past 5 days the buses which are running they are taking charge of 30 to 40 now what is the use of having bus pass...?

For a common man like me do you people think they will spend 200 on daily and travel? If its so why we take bus passes then...?

I need an immediate resilolution for these asap.

Regards:
K. Abhilash chary
[protected]

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V

Venkatesh Lingampelly

from Mumbai, Maharashtra

Oct 15, 2019

Because of tsrtc strike bus service no. 7373 automatically cancelled, so I didn't get any refund, as per policy cancellation ticket also in website showing some error.
Pls refund my money ASAP. Booking with this Mobile number no. [protected] and remaining details check the below attachment file.
Thank you

bus passes are not working - Comment #3560945 - Image #0

G

Gopinath Vempati

from Bodinayakkanur, Tamil Nadu

Oct 17, 2019

Ac switches are not working and not providing blankets in service.no 2855 Rajdhani AC bus

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Address: Hyderabad, Andhra Pradesh, 500004

Sir
I have boarded a private mini bus having sticker on its front page as 113/m to travel from mehdipatnam to telephone bhavan. The normal fare is rs 10/- from mehdipatnam to telephone but this person charged rs 15/- saying that he has to share the extra amount with officials in rtc depot and with police.in the same way he is charging excess journey for every stage. This needs to put an end as we are encouraging corruption. I am enclosing the photos of the vehicle in which i had travelled and i trust suitable action will be taken against the erring transport owner cum driver/conductor
Regards
Ramchander rachaokonda

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J

Jessuvutukuru

from Hyderabad, Telangana

Oct 17, 2019

Thank you for Choosing TSRTC. Journey: VANASTHALIPURAM-MANUGUR Service No: 8865 Driver: K VENKATESHWARLU Contact No.: [protected] .this driver didn't pick up the call .and didn't receive the call when we called him. I need a proper explanation for this. I will lodge Complaint in ps if I don't get refund from you.
My contact details [protected]

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I tried to book ticket from hyderabad to karimnagar. The amount got debited from my bank account but the ticket didn't get booked. I'm uploading the screenshot of the amount debited (Rs.442). I have also called the helpline number of tsrtc but the call isn't getting connected. As u can see in the screenshot, the amount 221 has been debited twice as i tried to book the ticket twice. Please refund the amount as soon as possible.

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S

sriarchitha

from Delhi, Delhi

Oct 8, 2019

For every 10 mins one auto is going from Gachibowli with 5 passengers because of no buses, all are employees, who will buy tickets and they are waiting for a long time and finally going by Autos. Please increase no. Of buses from Gachibowli to Hafeezpet/ Alwin colony

U

upendra jakkula

from Delhi, Delhi

Oct 14, 2019

I trvalled Hyderabad to khammam 05.10.2019 at 12.30pm mgbs
without information his goy that conductor give me charge 300rs
actually price is 189rs
double charged
this is tomuch

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Tsrtc onlin services are worst ever i came across. They cancelled all reaerved services and placed spl services at extra cost. They nit even informing to end customers that there sefvices hot cancelled. Atleast they shoild sent out an automated message to customers ghat there service got cancelled. And to get refund we need to followip like a #.. I think this is the reason tartc is always in losses. They have to give value and respect to customers to get them frequently

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Feroz Azad

from Hyderabad, Telangana

Oct 8, 2019

My Friend is in Hospital due to Severe Accident at Tolichowki Flyover. The Reason behind this is Worst Road on the Flyover. There are no Indications as Ghat Road / Bad Road/ Mud Road.

Please help the People by the Accidents in Hyderabad.

very bad services - Comment #3553839 - Image #0

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Gurram Chandrashekar Enterprenuer

from Mumbai, Maharashtra

Oct 8, 2019

Why Tsrtc collect extra punt on tickets in festival season...this is very bad thing...your policy is gain in pain..this is worst this.
Thais why Tsrtc not g.

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On 6 october 2019 while i was traveling from patni center to mehdipatnam the bus conductor took excessive ticket charge from me. When i asked him why is he taking extra charge he said that the depot manager of raniganj depot told him to do so. You should take a strict action against the manager and the conductor. Raniganj depot bus number is ap 28 z 196

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S

sunila burkhijala

from Delhi, Delhi

Oct 8, 2019

Transaction got successfull but couldnot receive ticket details through SMS or email for phone no:[protected].Today is the bus from Hyderabad to karimnagar at 6:20 PM

J

Jagannadam

from Mumbai, Maharashtra

Oct 8, 2019

They don't have enough blankets to provide us they only have 25 blankets for 40 people.
Also the bus condition is good, some windows are broken and they have replaced them with metal sheets which are rusty and broken glass peices are nit even completly removed
Defently the worst experience for me so far

extra ticket charged - Comment #3554183 - Image #0

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Niranjan Naidu

from Hyderabad, Telangana

Oct 8, 2019

Dear tsrtc management,
I request you to inspect the bus while starting from boarding point the bedsheet are smelling a lot.. this is to wrost while travelling...
How come this people can be in this way without washing the bedsheet

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