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Telangana State Road Transport Corporation [TSRTC] Complaints & Reviews

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Updated: Nov 20, 2025
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Telangana State Road Transport Corporation [TSRTC] reviews & complaints page 68

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A
ashok7626
from Hyderabad, Telangana
Oct 23, 2019
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Address: Khammam, Andhra Pradesh, 507209

I booked the ticket from mumbai to hyderabad on 24 oct and 26 oct 2019 both the tickets are cancelled and haven't received the refund.

24th oct 2019 ticket details
Ticket no: 63352859 uid number: 0113 ob ref. No: [protected]

26th oct 2019 ticket details

Ticket no: 63498281 uid number: 3004
Ob ref. No: [protected]

Please provide the refund

Ashok
+2 photos
Telangana State Road Transport Corporation [TSRTC] customer support has been notified about the posted complaint.
Oct 23, 2019
Updated by ashok7626
Please find the attached docs
My ticket NO:63466104
63502974, I have cancelled my tickets due to my personal problems on 3rd oct 2019.Till now i didnt my refund amount.plz tell me the problem for what reason i didnt get my refund amount and when i will get my amont back.

refund amount on cancelled tickets - Comment #3572009 - Image #0
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    Ravi5018
    from Mumbai, Maharashtra
    Oct 17, 2019
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    It is black bag on that name is hgs. I travelled from aliabad to secundrabad. Bus no is 258. Time is 14:52:09. Date is 17/10/19. Drv :963258. It was very valuable to me. My mum gifted it to me. So please return all that. Actually i forgot it because of heavy crowd and all. Please know me about it as soon as possible. Bag contains my clothes. I was very much attached to all those things.
    Telangana State Road Transport Corporation [TSRTC] customer support has been notified about the posted complaint.
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      Ravi5018
      from Mumbai, Maharashtra
      Oct 19, 2019
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      It is black bag on that name is hgs .i travelled from aliabad to secundrabad.bus no is 258 .time is 14:52:09. Date is 17/10/19. DRV :963258. Those things are valuable to me. Those thongs are gifted by my mom. I attached them very well. I forgot to take my bag because the bus was crowded and I suddenly get down the bus. Plese return the bag as fast as possible. Please make sure that they ra return it.
      Telangana State Road Transport Corporation [TSRTC] customer support has been notified about the posted complaint.
      Oct 22, 2019
      Updated by Ravi5018
      It is black bag on that name is hgs .i travelled from aliabad to secundrabad.bus no is 258 .time is 14:52:09. Date is 17/10/19. DRV :963258. Those things are valuable to me. Those thongs are gifted by my mom. I attached them very well. I forgot to take my bag because the bus was crowded and I suddenly get down the bus. Plese return the bag as fast as possible. Please make sure that they ra return it.
      Hi,

      I booked my ticket on 1st October 2019.
      But the bus was cancelled due to bus strike.I have cancelled my ticket but I didn't get my refund.Kindly update on this.
      Ticket no 63448050
      UID 4935

      Thanks
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        J
        jab1998
        from Delhi, Delhi
        Oct 14, 2019
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        Address: Telangana State Road Transport Corporation, Hyderabad, Telangana

        I have booked my bus ticket in TS RTC on[protected].
        Date of Journey:[protected]
        Unfortunately on the date of the journey(i.e.,[protected], I have received a message from TSRTC saying that the bus was canceled and the refund will be credited within 4 to 7 working days. It's been more than the intimated period by now but I haven't received my refund money yet. I am strongly disappointed with this kind of service and I even regret using TSRTC again. So I need my refund as soon as possible. I hereby furnish all the required details regarding the booked ticket.

        Ticket Number: 63326143
        Service Code: 9446

        Please find the attached screenshots of the messages that I have received from TSRTC.
        +1 photos
        Telangana State Road Transport Corporation [TSRTC] customer support has been notified about the posted complaint.
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          M
          Mazam
          from Hyderabad, Telangana
          Oct 13, 2019
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          Address: 10-6-123 Defence Area Road, 500028

          Road was digged to install a new water pipe line after installing the pipe line they left it open which is causing a lot of problem to people living in the area and drainage water flowing into those digged holes and and is becoming a breeding plant for mosquitoes and causing dengue and malaria at the adddress i. E masab tank first lancer ahmed nagar near ahmed nagar bus stop request you to fix this issue asap..
          +1 photos
          Telangana State Road Transport Corporation [TSRTC] customer support has been notified about the posted complaint.
          Charged extra money for the ticket but didn’t give the ticket. There is no conductor except some private boy. When confronted about this to him, he simply denied the fact that he isn’t conductor and there is no ticket today because of strike. I wonder they are looting from many people all day. Bus is Kachiguda - Apurupa Colony.

          road digging and left open - Comment #3559273 - Image #0
          Tsrtc online ticket booked hyd to khammam ticket no 63202702 on journey was 05/09/2019 time 10:30 PM, and ticket was cancelled by tsrtc itself, message came regarding cancellation and refund also but money is not credited my account, this is very cheating, please resolve and send money to my account please
          Thank you
          [protected]
          I have booked bus tictkets from KHAMMAM TO HYDERBAD ON OCT 04th, the next day i got a message that bus has cancelled so, i cancelled the tictkets but havent recevied the money yet it has been 15 days

          road digging and left open - Comment #3568086 - Image #0
          road digging and left open - Comment #3568086 - Image #1
          road digging and left open - Comment #3568086 - Image #2
          Dear sir I am travelling from secunderabad to devaryamjal village the regular charges are 20rs but now they are collecting 30rs and telling some reason for hike in the charges in this strick the common person is suffering a lot I kindly request you to take action bus no 211dy
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            S
            SindhuraK
            from Nellore, Andhra Pradesh
            Oct 13, 2019
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            Address: Temple Alwal Secunderabad, 500010

            The temporary conductor appointed are forcibly demanding money from passengers.
            When passengers are arguing about the pass being valid the conductor is forcing the passengers to get down the bus.
            Being on government duty he is claiming the bus to be private.
            The bus number is ts 08 ub 5495. (211a - bus number)
            The incident took place at 2.30 pm
            I sincerely request you to do the needful.
            Hoping for a quick resoultion.
            Thanks in advance.
            Telangana State Road Transport Corporation [TSRTC] customer support has been notified about the posted complaint.
            Dear Sir/madam
            Due to dassera holidays I booked seats for my family in TSRTC Bus 1month ago but unfortunately,
            TSRTC cancelled all buses due to the strike on[protected] now they were not responded about the reservation refund money..
            So please help the public for refunding money from TSRTC & resolve this issue early. .
            Thanking you.
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              A
              Abhilash12345
              from Bhaisa, Telangana
              Oct 13, 2019
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              Address: IDPL Colony, 500037

              Hi,

              Myself abhilash chary,

              I have pass of metro for that i have paid 1000 for renewal due to the bus strikes from past 5 days the buses which are running they are taking charge of 30 to 40 now what is the use of having bus pass...?

              For a common man like me do you people think they will spend 200 on daily and travel? If its so why we take bus passes then...?

              I need an immediate resilolution for these asap.

              Regards:
              K. Abhilash chary
              [protected]
              Telangana State Road Transport Corporation [TSRTC] customer support has been notified about the posted complaint.
              Because of tsrtc strike bus service no. 7373 automatically cancelled, so I didn't get any refund, as per policy cancellation ticket also in website showing some error.
              Pls refund my money ASAP. Booking with this Mobile number no. [protected] and remaining details check the below attachment file.
              Thank you

              bus passes are not working - Comment #3560945 - Image #0
              Ac switches are not working and not providing blankets in service.no 2855 Rajdhani AC bus
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                R
                Ramchander Rao Rachakonda
                from Hyderabad, Telangana
                Oct 10, 2019
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                Address: Hyderabad, Andhra Pradesh, 500004

                Sir
                I have boarded a private mini bus having sticker on its front page as 113/m to travel from mehdipatnam to telephone bhavan. The normal fare is rs 10/- from mehdipatnam to telephone but this person charged rs 15/- saying that he has to share the extra amount with officials in rtc depot and with police.in the same way he is charging excess journey for every stage. This needs to put an end as we are encouraging corruption. I am enclosing the photos of the vehicle in which i had travelled and i trust suitable action will be taken against the erring transport owner cum driver/conductor
                Regards
                Ramchander rachaokonda
                +1 photos
                Telangana State Road Transport Corporation [TSRTC] customer support has been notified about the posted complaint.
                Thank you for Choosing TSRTC. Journey: VANASTHALIPURAM-MANUGUR Service No: 8865 Driver: K VENKATESHWARLU Contact No.: [protected] .this driver didn't pick up the call .and didn't receive the call when we called him. I need a proper explanation for this. I will lodge Complaint in ps if I don't get refund from you.
                My contact details [protected]
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                  Y
                  Yash Motwani
                  from Karimnagar, Telangana
                  Oct 7, 2019
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                  I tried to book ticket from hyderabad to karimnagar. The amount got debited from my bank account but the ticket didn't get booked. I'm uploading the screenshot of the amount debited (Rs.442). I have also called the helpline number of tsrtc but the call isn't getting connected. As u can see in the screenshot, the amount 221 has been debited twice as i tried to book the ticket twice. Please refund the amount as soon as possible.
                  Telangana State Road Transport Corporation [TSRTC] customer support has been notified about the posted complaint.
                  For every 10 mins one auto is going from Gachibowli with 5 passengers because of no buses, all are employees, who will buy tickets and they are waiting for a long time and finally going by Autos. Please increase no. Of buses from Gachibowli to Hafeezpet/ Alwin colony
                  I trvalled Hyderabad to khammam 05.10.2019 at 12.30pm mgbs
                  without information his goy that conductor give me charge 300rs
                  actually price is 189rs
                  double charged
                  this is tomuch
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                    M
                    mani deep
                    from Ernakulam, Kerala
                    Oct 7, 2019
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                    Tsrtc onlin services are worst ever i came across. They cancelled all reaerved services and placed spl services at extra cost. They nit even informing to end customers that there sefvices hot cancelled. Atleast they shoild sent out an automated message to customers ghat there service got cancelled. And to get refund we need to followip like a #.. I think this is the reason tartc is always in losses. They have to give value and respect to customers to get them frequently
                    Telangana State Road Transport Corporation [TSRTC] customer support has been notified about the posted complaint.
                    My Friend is in Hospital due to Severe Accident at Tolichowki Flyover. The Reason behind this is Worst Road on the Flyover. There are no Indications as Ghat Road / Bad Road/ Mud Road.

                    Please help the People by the Accidents in Hyderabad.

                    very bad services - Comment #3553839 - Image #0
                    Why Tsrtc collect extra punt on tickets in festival season...this is very bad thing...your policy is gain in pain..this is worst this.
                    Thais why Tsrtc not g.
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                      S
                      Suresh Kodali
                      from Mandapeta, Andhra Pradesh
                      Oct 7, 2019
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                      On 6 october 2019 while i was traveling from patni center to mehdipatnam the bus conductor took excessive ticket charge from me. When i asked him why is he taking extra charge he said that the depot manager of raniganj depot told him to do so. You should take a strict action against the manager and the conductor. Raniganj depot bus number is ap 28 z 196
                      Telangana State Road Transport Corporation [TSRTC] customer support has been notified about the posted complaint.
                      Transaction got successfull but couldnot receive ticket details through SMS or email for phone no:[protected].Today is the bus from Hyderabad to karimnagar at 6:20 PM
                      They don't have enough blankets to provide us they only have 25 blankets for 40 people.
                      Also the bus condition is good, some windows are broken and they have replaced them with metal sheets which are rusty and broken glass peices are nit even completly removed
                      Defently the worst experience for me so far

                      extra ticket charged - Comment #3554183 - Image #0
                      Dear tsrtc management,
                      I request you to inspect the bus while starting from boarding point the bedsheet are smelling a lot.. this is to wrost while travelling...
                      How come this people can be in this way without washing the bedsheet
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                        P
                        Purnachander Reddy
                        from Delhi, Delhi
                        Oct 7, 2019
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                        Address: TSRTC BUSBHAVAN, Hyderabad, Telangana, 500001

                        I am purna chander reddy I have been booked a ticket at tsrtc on date Friday 4th October 2019 for my wife in name of rajini Reddy in ac bus from VIJAYAWADA to ADILABAD when you gone refund my money
                        There is no information from your side as bus has been cancelled and we so many times checked in online still showed its confirmed travel we waited at busstand for long time at VIJAYAWADA bus stand ticket no booked through online 63495789 journey date 06 October 2019
                        Thier no SMS about bus cancellation they have to close reservation sites and I got message at late night 11.55pm is it Wright way even this same they have send so we can save time transporting money
                        Telangana State Road Transport Corporation [TSRTC] customer support has been notified about the posted complaint.
                        I already booked online bus ticket from KARIMNAGAR to RGIA, I showed confirmation message and mobile screenshot but driver asking to take another ticket otherwise get down from the bus with rude laungage.take a action against this otherwise will move to court.i will share the both tickets I have taken and I want refund against one ticket

                        my ticket money - Comment #3554007 - Image #0
                        my ticket money - Comment #3554007 - Image #1
                        Rajeswareddy's reply, Oct 4, 2019
                        I already booked online bus ticket from KARIMNAGAR to RGIA, I showed confirmation message and mobile screenshot but driver asking to take another ticket otherwise get down from the bus with rude laungage.take a action against this otherwise will move to court.i will share the both tickets I have taken and I want refund against one ticket
                        Rajeswareddy's reply, Oct 4, 2019
                        Another ticket
                        The money was deducted from my bank account of amount Rs.605 and ticket was not booked from nellore to hyderabad at 8.45 pm from PSR station, Nellore from TSRTC due to TSRTC network site problem.so please refund the amount as the ticket was not booked
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                          R
                          ramu dc
                          from Mumbai, Maharashtra
                          Oct 6, 2019
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                          Dear sir

                          I am ramu dc my mobile number [protected] i am leaving in hyderabad.
                          I am traveling from chittempally gate to hyderabad ticket price is 45 rupees but ap29 z 3423 rtc bus coundocter is correcting 70rupees... We are suffering to pay more charges.. Government strictly take action on rtc straick because they don't have minimum common sense to strick in dussehra festival session
                          I hope you will take action..

                          Thank you...
                          Telangana State Road Transport Corporation [TSRTC] customer support has been notified about the posted complaint.
                          222A buses not stopping at nampally bus stop. This was the case with every 222 bus and not just one though the board having numbers clearly mentioned the bus no.
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                            V
                            vinay pallu
                            from Delhi, Delhi
                            Oct 6, 2019
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                            Address: Telangana

                            Vehicle registration no ap 22 z 0058, tsrtc public transport company bus conductor not issued tickets to any of the passengers upon paying. The was travelling through jedcherala mahabbobnagar narayanpet route on 6th october 2019. The police personnel on board justified by saying that they are private party on contract basis. The bus conductor was not in uniform. No tte was around.
                            Telangana State Road Transport Corporation [TSRTC] customer support has been notified about the posted complaint.
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                              S
                              SunilChowdary Koleti
                              from Hyderabad, Telangana
                              Oct 5, 2019
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                              Address: 4-191/378, NTR Nager, Nizampeta, Hyderabad, Andhra Pradesh, 500090

                              I am booked a ticket for my sister in the date of 05/10/2019, the tsrtc canceled the ticket in the last minute due to strike, tsrtc people know about a strike then why they are tacking reservation. If tsrtc has demand tsrtc you haven't take reservation. We faced a lot of trouble last-minute information. I need explaction for this from tsrtc and govt of telangana here my ticket details 63293915
                              Telangana State Road Transport Corporation [TSRTC] customer support has been notified about the posted complaint.
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                                vamsi krishna Chimalakonda
                                from Mumbai, Maharashtra
                                Oct 4, 2019
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                                Address: BSRTravels, MIG 59/A, KPHB Colony,Hyderabad-500077. Phone No:7207085566,04040033029, Ranga Reddy, Andhra Pradesh, 500049

                                I have booked bus tickets from hyderabad to tanuku and the date of journey is on 4th october 2019 9 p. M. The details care as follows

                                *abhibus.com* mobile ticket:

                                From: *hyderabad*
                                To: *tanuku*
                                Bus operator: *bsr tours & travels*
                                Service no: bsr 9

                                Abhibus ticket no: abrs7707313
                                Operator pnr: abrs7707313

                                Journey date: *04-oct-2019*
                                Departure time: *20:45*
                                Seats: *r13, l17, l18*

                                Boarding point: madinaguda (Van pick-up), near bawarchi restaurant, ph:[protected].
                                Bus operator number :[protected]

                                My seat no. Is r13 and the seat is in a position that no one can sit and travel in it. All the bearings with it are broken. No one can travel such long distances in that position. I have noticed some other problems which can cause danger to passengers like the wires of tv and ac are in broken state. They may cause short circuit. I have informed the same thing to conductor and driver. They abused me with very bad and cuss words. They are very irresponsible and they told me that they are not going to fix the problem and threatened me. They didn't check the maintenance of the bus before they started
                                +2 photos
                                Telangana State Road Transport Corporation [TSRTC] customer support has been notified about the posted complaint.
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                                  Shiak Salman Shiak
                                  from Mumbai, Maharashtra
                                  Oct 4, 2019
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                                  Address: Koratla, Karimnagar, Andhra Pradesh, 505326

                                  This message is from koratla, 8:45pm 04/10/2019
                                  Ts 02 UA 4599 Nizambad depot BUS driver was drunk. Iam going on road with my friend bike in koratla. Iam in the middle of road then bus was passed nearly touch of my bike with high speed. It's the middle of city he drive with high speed.Then I got angry I went to bus and I stopped the bus. He stopped out of the city.The bus driver came out with a stick. He was so angry he was abused us.
                                  He didn't said his name. He smell like he was drunk. In front of bus there is no number plate we went back of the bus he started the bus and ran . How ever we take bus number
                                  It's the middle of city

                                  Please don't do like this sir,
                                  I respect TSRTC, but don't let like this driver sir
                                  It's about people life
                                  My name : MA Azeez Mudassir
                                  My friend : SK Salman
                                  Telangana State Road Transport Corporation [TSRTC] customer support has been notified about the posted complaint.
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                                    E
                                    Ezlam
                                    from Hyderabad, Telangana
                                    Oct 4, 2019
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                                    Hello,

                                    On 2nd october 2019, i have booked a ticket (Ticket number:634625..) but i had to cancel the reservation due to tsrtc strike from 5th october 2019.

                                    I have already paid the amount.

                                    I have called numerous times to the customer care numbers, no one has picked up.

                                    I have mailed them, didn't get any response.

                                    When will i get the refund?

                                    Hope i'll get a response and my problem gets solved.
                                    Telangana State Road Transport Corporation [TSRTC] customer support has been notified about the posted complaint.
                                    Oct 08, 2019
                                    Updated by Ezlam
                                    Ticket number:63462549
                                    Oct 09, 2019
                                    Updated by Ezlam
                                    TSRTC have said they have processed the amount but still it hasn't been credited to my account. Netbanking representative have asked me to provide refund reference number so that they can know whether TSRTC have really initiated the refund or not. But, TSRTC CUSTOMER CARE TEAM ARE NOT PROVIDING THE REFUND REFERENCE NUMBER (23 DIGITS). TICKET#: 63462549
                                    Oct 11, 2019
                                    Updated by Ezlam
                                    TSRTC CUSTOMER CARE TEAM DON'T ATTEND CALLS AND THEY DON'T RESPOND TO MAILS. WHEN WILL I GET MY REFUND????
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                                      S
                                      from Hyderabad, Telangana
                                      Oct 2, 2019
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                                      Address: Kompally, Hyderabad, Hyderabad, Telangana, 500014

                                      Hi team,

                                      This is serious issue i have been observing from last few months. I see the bus frequency from hyderabad to nizamabad has been reduced and i see wait time of more than 90 minutes to 2 hours. Even when we do online registration from hyderabad to nizamabad we see that the drivers are irresponsible about timings. If the bus is delayed they can send notification to mobile phones of delay. I have observed it multiple times from last few months that drivers are irresponsible and when called about when the bus will arrive at pick up point they are saying not yet started. Why are they being given so much lineance. I have my grand mother wait for hours to get a bus at bowenpally and suchitra area and that is not even festival time. Has the governament reduced the bus services due to losses. Could you please update me regarding this. If in any case i find this complaint is useless upon no response from you this will be my last compliant. Dont want to waste my time.

                                      Thank you.

                                      Regards,
                                      Sandeep p
                                      Telangana State Road Transport Corporation [TSRTC] customer support has been notified about the posted complaint.
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                                        vk21614
                                        from Mumbai, Maharashtra
                                        Sep 29, 2019
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                                        Address: Telangana, Hyderabad, Andhra Pradesh, 500032

                                        Dear sir,

                                        Yesterday afternoon i travelled through bus no ap292 3293 from iiit junction to waverock. At waverock bus stop bus not stopped directly turned bus i requested him alot but driver and conductor insisted to get down from the running bus for same i shouted to stop bus then conductor stopped the bus and came out from his seat and started scolding me even he tried to beat me as he was misbehaving i called on 100 then conductor stopped scolding

                                        So i request you to kindly look into this matter as soon as possible
                                        Telangana State Road Transport Corporation [TSRTC] customer support has been notified about the posted complaint.
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