Telangana State Road Transport Corporation [TSRTC] Complaints & Reviews

I booked ticket from hyderabad to bellampally with rajadhani bus, service no.8055. Journey date[protected], even though it is a rajdhani bus, ac is not worked for the whole journey, i have complaint to driver to on the ac, the driver is not responded. My co-passengers also faced the problem and said to driver to on the ac. Till the journey completed ac is not on by the driver. Price is charging more for the service of ac of only.. We paid the money and satisfication is worst and the most worst part is driver not on the ac, not even responded anything about the issue.

Tkt booked for air conditioned vajra bus from dilsuknagar to khammam.
Ac not working in bus, if asked to run no response and answer comes in rude manner, and even say to go and give complaint.
If not providing the service mentioned then why charging money for it.
Tsrtc and govt. Should be responsible for this inconvenience and suffering caused to us.
And refund my money for not providing the mentioned service and charging for it.
And also attaching the tkt copy with this complaint.

You cannot do anything for our suffering but need my money refund asap.

Ap11z7210 secunderabad to md durga service. Conductor has refused to take rs.10/- coin for the reasons unknown. As per her tsrtc dept has asked them not to take rs.10/- coin.

Rs.10/- is a legal tender.. Why is tsrtc refusing to take the coin. Conductor has asked me to get down from the bus if i do not pay by note.

Need to know why this refusal

I have booked garuda plus for 6 members on 23rd may 2019, website sends mail showing payment success and after few minutes i got mail about cancellation and amount refunded. But my bank account is not yet credited with any amount of refund.. This happened thrice yesterday. And the website doesn't accept otps entered which are automated... Our bank account is debitted for the amount. Please let slove this issue with online booking official site.. And kindly refund my amount as early as possible as possible.. Photos are attached accordingly..
Thank you

Dear sir
I have raised a complaint against tsrtc for not refunding my money, as they deducted without generating tickets, on 15/05/2019
An amount of 2200/- as been debited from my account. Please so the needful as soon as possible.

I have booked tickets for bangalore to hyderabad through your mobile app. From my phone -[protected] for which an amount of 2200/- has been deducted from my account. For which i got confirmation of money payment.. And my tickets are not generated i need my money back.

Merchant i'd [protected]
Ebs i'd.[protected]

Merchant website : tsrtconline.in
Date :[protected]:34:37
Merchant reference number : [protected]
Ebs payment id :[protected]
Payment mode : rupay
Amount : 2119.0
Customer name : nikkhil krishna
Customer email : n. [protected]@gmail.com
Status : success

Dear sir
I have raised a complaint against tsrtc for not refunding my money, as they deducted without generating tickets, on 15/05/2019
An amount of 2200/- as been debited from my account. Please so the needful as soon as possible.

I have booked tickets for bangalore to hyderabad through your mobile app. From my phone -[protected] for which an amount of 2200/- has been deducted from my account. For which i got confirmation of money payment.. And my tickets are not generated i need my money back.

Merchant i'd [protected]
Ebs i'd.[protected]

Merchant website : tsrtconline.in
Date :[protected]:34:37
Merchant reference number : [protected]
Ebs payment id :[protected]
Payment mode : rupay
Amount : 2119.0
Customer name : nikkhil krishna
Customer email : n. [protected]@gmail.com
Status : success

Dear sir
I have raised a complaint against tsrtc for not refunding my money, as they deducted without generating tickets, on 15/05/2019
An amount of 2200/- as been debited from my account. Please so the needful as soon as possible.

I have booked tickets for bangalore to hyderabad through your mobile app. From my phone -[protected] for which an amount of 2200/- has been deducted from my account. For which i got confirmation of money payment.. And my tickets are not generated i need my money back.

Merchant i'd [protected]
Ebs i'd.[protected]

Merchant website : tsrtconline.in
Date :[protected]:34:37
Merchant reference number : [protected]
Ebs payment id :[protected]
Payment mode : rupay
Amount : 2119.0
Customer name : nikkhil krishna
Customer email : n. [protected]@gmail.com
Status : success

Dear sir
I have raised a complaint against tsrtc for not refunding my money, as they deducted without generating tickets, on 15/05/2019
An amount of 2200/- as been debited from my account. Please so the needful as soon as possible.

I have booked tickets for bangalore to hyderabad through your mobile app. From my phone -[protected] for which an amount of 2200/- has been deducted from my account. For which i got confirmation of money payment.. And my tickets are not generated i need my money back.

Merchant i'd [protected]
Ebs i'd.[protected]

Merchant website : tsrtconline.in
Date :[protected]:34:37
Merchant reference number : [protected]
Ebs payment id :[protected]
Payment mode : rupay
Amount : 2119.0
Customer name : nikkhil krishna
Customer email : n. [protected]@gmail.com
Status : success

Dear sir
I have raised a complaint against tsrtc for not refunding my money, as they deducted without generating tickets, on 15/05/2019
An amount of 2200/- as been debited from my account. Please so the needful as soon as possible.

I have booked tickets for bangalore to hyderabad through your mobile app. From my phone -[protected] for which an amount of 2200/- has been deducted from my account. For which i got confirmation of money payment.. And my tickets are not generated i need my money back.

Merchant i'd [protected]
Ebs i'd.[protected]

Merchant website : tsrtconline.in
Date :[protected]:34:37
Merchant reference number : [protected]
Ebs payment id :[protected]
Payment mode : rupay
Amount : 2119.0
Customer name : nikkhil krishna
Customer email : n. [protected]@gmail.com
Status : success

Dear sir
I have raised a complaint against tsrtc for not refunding my money, as they deducted without generating tickets, on 15/05/2019
An amount of 2200/- as been debited from my account. Please so the needful as soon as possible.

I have booked tickets for bangalore to hyderabad through your mobile app. From my phone -[protected] for which an amount of 2200/- has been deducted from my account. For which i got confirmation of money payment.. And my tickets are not generated i need my money back.

Merchant i'd [protected]
Ebs i'd.[protected]

Merchant website : tsrtconline.in
Date :[protected]:34:37
Merchant reference number : [protected]
Ebs payment id :[protected]
Payment mode : rupay
Amount : 2119.0
Customer name : nikkhil krishna
Customer email : n. [protected]@gmail.com
Status : success

Dear sir
I have raised a complaint against tsrtc for not refunding my money, as they deducted without generating tickets, on 15/05/2019
An amount of 2200/- as been debited from my account. Please so the needful as soon as possible.

I have booked tickets for bangalore to hyderabad through your mobile app. From my phone -[protected] for which an amount of 2200/- has been deducted from my account. For which i got confirmation of money payment.. And my tickets are not generated i need my money back.

Merchant i'd [protected]
Ebs i'd.[protected]

Merchant website : tsrtconline.in
Date :[protected]:34:37
Merchant reference number : [protected]
Ebs payment id :[protected]
Payment mode : rupay
Amount : 2119.0
Customer name : nikkhil krishna
Customer email : n. [protected]@gmail.com
Status : success
Dear sir
I have raised a complaint against tsrtc for not refunding my money, as they deducted without generating tickets, on 15/05/2019
An amount of 2200/- as been debited from my account. Please so the needful as soon as possible.

I have booked tickets for bangalore to hyderabad through your mobile app. From my phone -[protected] for which an amount of 2200/- has been deducted from my account. For which i got confirmation of money payment.. And my tickets are not generated i need my money back.

Merchant i'd [protected]
Ebs i'd.[protected]

Merchant website : tsrtconline.in
Date :[protected]:34:37
Merchant reference number : [protected]
Ebs payment id :[protected]
Payment mode : rupay
Amount : 2119.0
Customer name : nikkhil krishna
Customer email : n. [protected]@gmail.com
Status : success

My self along with my friend boarded bengaluru to Hyderabad garuda plus, service number ( 1298.. )
Ac isn't working properly. And when asked the driver he says that it he can't help out. When asked about complain, he says he doesn't have one. And after searching the contact online we called[protected]. They requested bus number which want printed on the ticket. So again requested for service number atleast, which is even not mentioned on the ticket. When asked the driver, another driver an assistant even they couldn't tell their service number and bus number. When stopped for break I had to take the number and service number and raise a complaint. But still it wasn't addressed. I believe even this isn't going to be considered. But I shall address if not at the higher with support of law.

Hello,

Bus Number: AP 11 Z 7235

Today(21-May-2019) evening i had a narrow escape from RTC bus at about 7.40 PM near Madhapur police station because of the above-mentioned bus Driver rash driving on the road, without looking at my left hand side suddenly the driver took right and hitted my car and damaged severely.

After hitted my car he didn't stop the bus and i stopped him at last, still he was arguing with nonsense when i spoken to him. i thought he was drunk and driving with many passengers in the bus.

The said bus hit my car from back side and the driver of the bus was so harsh since even he do not want to offer an apology. who will pay the money for my damaged car.

Please take necessary action against the Driver as soon as possible and send me the report details. or else i will file a case against to him.

Thanks,
Chakra Reddy

Tsrtc city bus no. 113w (Towards waverock) vide reg. Plate no. Ap-9z-7666 was supposed to take a halt at gachibowli bus stop at 09:25 am on 21/05/2019. But instead, the driver stopped the bus far before bus stop for 5-10 seconds, and then left without stopping at the bus stop even after us waiving hand at driver indicating to stop. People waiting for the bus including me were very angry at the bus driver's action. You can understand one's reaction if he is waiting for a bus and its 38 degrees temperature and bus leaves without picking the passengers. When i said we should complain about this to tsrtc, people said tsrtc never takes any action against their own drivers or conductors not matter what they do. I request you to kindly take action against such drivers. I have seen ac buses going empty among routes, maybe this is one of the reasons. Drivers are supposed to pick and drop commuters. If they leave without picking people then there is no use of running buses better leave this for someone else. I request you to take strict action against such drivers as it is resulting in our discomfort and your revenue loss. I have provided you with the bus registration number and timings and bus stop details. So i hope it will not take you much time to find the driver. Thank you.

I am ravi while traveling to hyderabad on 20.5.19 from hanamkonda tsrtc bus stand, bus ticket no. Tn-a51939, tried to buy goodday biscuit packet of mrp 15, but shop owner charged me inr 20. When asked to take mrp price only, he arrogantly told not to buy, complain to anybody and he refused to give me biscuit packet.

Shop details
Stall-7 sneha bakers

Tsrtc is committed to provide consistently high quality of services and to continuously improve the services through a process of teamwork for the utmost satisfaction of the passengers and to attain a position of pre-eminence in the bus transport sector.

The above statement doesn't fit for tsrtc. No security in the bus. Bus is getting stopped at remote locations to load the in known passengers in night time @ 12:00 am in the night when all the reserved passengers are sleeping all of a sudden a group o[censored]nknown passengers entered to the reserved place. Causing great i convince and security issues here.

Below are the bus details:

Thank you for choosing tsrtc. Journey: mancherial-jbs service no: 8116 driver: b ravindar contact no.: [protected] pls report 15 before departure: 19-may-2019 21:45. Ph:[protected], www.tsrtconline.in

Bus started at 22:10 in mancherial

Dearest TSRTC,

Beeramguda- Ameenpur Villages have now become vast residential areas and there is no single bus service that runs through these areas. There are not even private travel services. If there are some tens of bus services run in this area, it would be a win win for both the tsrtc as well as the public.

Request you to add bus services to this area

I have boarded tsrtc bus at 10.25 am on 19.05.2019 from suryapet for Hyderabad. The bus driver is always speaking over mobile phone. He has crossed narketpally and again coming back to it. The ticket I have taken from the driver is attached herewith for your information.the photo of the driver while speaking over phone is also attached herewith for your information and further necessary action. He is also said that you complain to anybody I don't have any problem.

According to my observation as a daily passenger of 19m tsrtc bus the conductor have a totally bad attitude & conduct. They are totally misusing their job by not giving the tickets & arrogantly replaying that must we go to them & get our tickets & also take-up personal ph. Calls & watch videos with a very high pitch of volume. Hope u solve the issue.

Hi,

I am traveling hyderabad to vijayawada in rajadhani bus, service number-1423,
No blankets and water bottles available in this bus. This worst service... With blankets in ac bus, how we can sleep? How is responsible for this?
Compare than tsrtc, apsrtc is best.
I am asking about blankets to drivers, his told me that no available,
Such a worst service...

I boarded the bus at kukatpally and the ticket fare for my destination is 15/- first i gave the conductor a 20rs note, he asked me for 5rs change.. I gave him 5rs. When i asked for the 10rs change he held a 10rs note in his hand (When i was searching for 5rs in my purse, he took the 10rs in hand instead of 20) and started saying i just gave him 10rs note and a 5rs. Beggars seems more better than these cheap mentalities.. This is second instance for me in rtc buses about the change.. And there is no chance i go wrong.. I gave 20 for sure, cause am a woman it employee and that's my hard earned money.. I dont have time or strength to fight with unknown rtc conductors for 10rs.. Am feeling very sad for losing my hard earned money for the trick of a corrupted fellow. Bus number ap11z 7387, boarded the bus around 10.30am at kukatpally village bus stop.

Dear sir,

We are facing lot of issues with the bus facility of tsrtc from 5 pm to 9 pm, not enough buses exists from icici to bachupally through gateway. Morning we have many buses to commute but the same facility is not available during evening hours, even a bus comes in one bus morethan 150 people are travelling which is very dangerous. Requesting kind attention.

One more is we are seeing good no of ac buses to other locations but for bachupally only one bus, kindly increase the no of buses and the frequency.

I have booked tickets for Bangalore to Hyderabad through your mobile app.from my phone -[protected] for which an amount of 2200/- has been deducted from my account.for which I got confirmation of money payment .. and my tickets are not generated I need my money back.

merchant I'd [protected]
Ebs I'd

Sir, i forgot my fb brand green colour bag in a bus which travels from cherial to secundrabad(jubilee bus station) . The bus reaches cherial at 3 PM and secundrabad (jubilee bus station)at 5 40pm.Can u please check if they have found my bag.i got a purse and some clothes in it. If you found the bag please contact me through this number [protected].It contains some clothes and my purse in it.

Bus service number:4813, (Vijayawada-hyderabad). We didn't reserved the seats before. So they allotted some random seats to us, in the half of the journey. Those seats turned out to be reserved. When we approached the driver then in turn started scolding that we haven't sat on the given number. If it's that case. Then the alloted seats should be vacant, but those are also filled.. This shows that he just lied and started abusing us... This clearly shows the rude and ill-manners of the bus driver.. I request to take this incident.. To put more concern so that it doesn't happen to others.. And another one.. Seat are just too hard to push back.. We just take this ac buses (Garuda+) for a comfortable journey for 5-6hrs..

Dt. 11.5.2019
Bus no ts 03 z 0311 garuda plus from hanmakonda to bengaluru
Driver stopped the bus left side opp cpri
About 20-25 gunny bags of heavy weight transferred from a marathi van to the storage compartment. The attendent was bribed
The bus was stopped for more than 20 minutes
Please make a note it's definitely an illegal transportation.
When asked, attendent telling that its all driver's matter he can't talk and became mouth shut.
These time delays effect the running time and forces the driver to rus in over speed to reach the destination.
Its our tsrtc
Please enquire