Telangana State Road Transport Corporation [TSRTC] Complaints & Reviews

I was traveling hyderabad to warangal so thought of buying biscuit packets to my home so, i bought 3 biscuit packets where each biscuit packet rate is 30 but he took 35 rs when i have asked shop keeper why do you charge 5 rs extra he said simply yes, we will charge extra in bus station i don't know what was the exact reason?
When i saw the board in the shop "all products will be charged as per mrp rates". Can you please look into the issue and address immediately.

Apreciate your early response on my complaint.

Thanks

Kranthi kiran
[protected]

As per schedule for gachibowli to rgia there is a bus at 10:25 pm, i went to pushpak telecom nagar bus stop at 10:20, waited until 10:50 to finally get a bus. Upon checking with the on duty attendant at bus stop first he kept saying it will come in just 5 mins till 30 mins and finally when all raised voices he mentioned busses are in shortage. This is highly irresponsible and not acceptable as people trust the timings for their flight departures and this kind of false intimations and carelessness is causing huge disruption

Iam traveling from hyderbad to waragal bus, stop at stn ghanpur bus stand iam get down and buy a 10/- rs bislery water bottle but he is charged 15/-, shop owner was speaks irresponsible and roude behavior with customer if iam asking how can u charge extra 5/- rs, and also he is try to beat me, iam really get feeling sad,
If you're take the action against shop owner please take it imidiatly, compare with other states tsrtc is under worst to stop more than mrp charges, only one shop in stn ghapur bustand

Rude behavior and charging extra fare

I board the bus from masabtank and i took a ticket for gutalabegump (Peddamma gudi) and i gave 10 rupees. Conductor (Cnd: 220982) demanded 15 rupees and said there is no masabtank stop in ticket issuing machine and he issued a ticket from lakdikapool but i didn't board the bus from lakdikapool i board the bus from masabtank.

I am a daily commute from this route. Every day i used to give only 10 rupees for an ordinary bus. The conductor is saying you want to give a complaint you can give with rude behavior. It's not the matter of 5 rupees it's the matter of his attitude towards passenger that not good. Please consider my complaint and take some action on the conductor.

I am attaching ticket pics as proof.

Bus no: ap 29 z 2567
Cnd: 220982
Drv: 219932

I hope the authorities will take action on him and make our hyderabad a great city for everyone.

Hi team,

We are travelling from hi-tech city metro / cyber towers to kothaguda junction in city metro buses (Ordinary) on daily basis, couple of conductors are charging ticket rs/- 10 and very few charging rs/- 5. Those who are charging 10/- in the ticket they are taking from madhapur ps to kothaguda, if we ask give the ticket from cyber towers / hi-tech city and they are rudely talking there is no bus stop from here, and remaining also requested bus stops and we will charge that much only. If you want 5/- get down and cross the signal and come to shilparamam bus stop. Not sure why they are behaving like this. Can you please correct this and communicate all the metro conductors for the correct fare and correct bus stops to charge the tickets. This is happening when metro operating days. We are trying to encourage public transport and staff is forcing to go buy private transport.

Regards,
Venkat

I was standing in Gachibowli bus stop, I asked Bus conductor whether it will go to Wipro. On saying yes, I boarded the Bus and instantly he charged for the ticket. After collecting ticket from everyone, I asked why he gave me ticket for lingampally and he said get down at circle which he referred to as IIIT signal. When I said this is unfair, the Bus Conductor said yeh Hyderabad hai, Zyada mat bolo. Everyone in the Bus condemned this behaviour and bus driver was also compassionate. I did not ask to refund and got off. The conductor kept on quarrelling and misbehaving. Bus conductors should be educated. Such inhumane behaviour is condemnable. I often see in Cyberabad area, bus conductors being ride and authoritative. They should realise they get salaries from our taxes. Saying words like "Jaha se aaya hai udhaar wapas jaa". They should understand I pay income tax which is more than or equal to his salary. Just because we are respectful to others does not give them the license to abuse.

Service no.1373 travelling to vijayawada...in the rajadhani bus, ac is not working... The purpose of booking in a/c travelling is not justified.

I request the authorities to check this problem in the bus and all passangers are facing same issue. Just like fan is switched on in the bus. The bus charging huge amount tantamounts to breach of services by the tsrtc.

Tsrtc is operating local city buses no.201g between nagole and gowrelly via bandlaguda depot through which students commute every day. Of late the driver is not stopping the bus at a particular stop inspite of repeated requests and even when the public shouted at the driver at the stop by name navodaya enclave bilane. The reasons not known. After passing the said stop he stops at the plant nursery which is ahead of 2 furlongs.

I booked ticket from hyderabad to bellampally with rajadhani bus, service no.8055. Journey date[protected], even though it is a rajdhani bus, ac is not worked for the whole journey, i have complaint to driver to on the ac, the driver is not responded. My co-passengers also faced the problem and said to driver to on the ac. Till the journey completed ac is not on by the driver. Price is charging more for the service of ac of only.. We paid the money and satisfication is worst and the most worst part is driver not on the ac, not even responded anything about the issue.

Tkt booked for air conditioned vajra bus from dilsuknagar to khammam.
Ac not working in bus, if asked to run no response and answer comes in rude manner, and even say to go and give complaint.
If not providing the service mentioned then why charging money for it.
Tsrtc and govt. Should be responsible for this inconvenience and suffering caused to us.
And refund my money for not providing the mentioned service and charging for it.
And also attaching the tkt copy with this complaint.

You cannot do anything for our suffering but need my money refund asap.

Ap11z7210 secunderabad to md durga service. Conductor has refused to take rs.10/- coin for the reasons unknown. As per her tsrtc dept has asked them not to take rs.10/- coin.

Rs.10/- is a legal tender.. Why is tsrtc refusing to take the coin. Conductor has asked me to get down from the bus if i do not pay by note.

Need to know why this refusal

I have booked garuda plus for 6 members on 23rd may 2019, website sends mail showing payment success and after few minutes i got mail about cancellation and amount refunded. But my bank account is not yet credited with any amount of refund.. This happened thrice yesterday. And the website doesn't accept otps entered which are automated... Our bank account is debitted for the amount. Please let slove this issue with online booking official site.. And kindly refund my amount as early as possible as possible.. Photos are attached accordingly..
Thank you

Dear sir
I have raised a complaint against tsrtc for not refunding my money, as they deducted without generating tickets, on 15/05/2019
An amount of 2200/- as been debited from my account. Please so the needful as soon as possible.

I have booked tickets for bangalore to hyderabad through your mobile app. From my phone -[protected] for which an amount of 2200/- has been deducted from my account. For which i got confirmation of money payment.. And my tickets are not generated i need my money back.

Merchant i'd [protected]
Ebs i'd.[protected]

Merchant website : tsrtconline.in
Date :[protected]:34:37
Merchant reference number : [protected]
Ebs payment id :[protected]
Payment mode : rupay
Amount : 2119.0
Customer name : nikkhil krishna
Customer email : n. [protected]@gmail.com
Status : success

Dear sir
I have raised a complaint against tsrtc for not refunding my money, as they deducted without generating tickets, on 15/05/2019
An amount of 2200/- as been debited from my account. Please so the needful as soon as possible.

I have booked tickets for bangalore to hyderabad through your mobile app. From my phone -[protected] for which an amount of 2200/- has been deducted from my account. For which i got confirmation of money payment.. And my tickets are not generated i need my money back.

Merchant i'd [protected]
Ebs i'd.[protected]

Merchant website : tsrtconline.in
Date :[protected]:34:37
Merchant reference number : [protected]
Ebs payment id :[protected]
Payment mode : rupay
Amount : 2119.0
Customer name : nikkhil krishna
Customer email : n. [protected]@gmail.com
Status : success

Dear sir
I have raised a complaint against tsrtc for not refunding my money, as they deducted without generating tickets, on 15/05/2019
An amount of 2200/- as been debited from my account. Please so the needful as soon as possible.

I have booked tickets for bangalore to hyderabad through your mobile app. From my phone -[protected] for which an amount of 2200/- has been deducted from my account. For which i got confirmation of money payment.. And my tickets are not generated i need my money back.

Merchant i'd [protected]
Ebs i'd.[protected]

Merchant website : tsrtconline.in
Date :[protected]:34:37
Merchant reference number : [protected]
Ebs payment id :[protected]
Payment mode : rupay
Amount : 2119.0
Customer name : nikkhil krishna
Customer email : n. [protected]@gmail.com
Status : success

Dear sir
I have raised a complaint against tsrtc for not refunding my money, as they deducted without generating tickets, on 15/05/2019
An amount of 2200/- as been debited from my account. Please so the needful as soon as possible.

I have booked tickets for bangalore to hyderabad through your mobile app. From my phone -[protected] for which an amount of 2200/- has been deducted from my account. For which i got confirmation of money payment.. And my tickets are not generated i need my money back.

Merchant i'd [protected]
Ebs i'd.[protected]

Merchant website : tsrtconline.in
Date :[protected]:34:37
Merchant reference number : [protected]
Ebs payment id :[protected]
Payment mode : rupay
Amount : 2119.0
Customer name : nikkhil krishna
Customer email : n. [protected]@gmail.com
Status : success

Dear sir
I have raised a complaint against tsrtc for not refunding my money, as they deducted without generating tickets, on 15/05/2019
An amount of 2200/- as been debited from my account. Please so the needful as soon as possible.

I have booked tickets for bangalore to hyderabad through your mobile app. From my phone -[protected] for which an amount of 2200/- has been deducted from my account. For which i got confirmation of money payment.. And my tickets are not generated i need my money back.

Merchant i'd [protected]
Ebs i'd.[protected]

Merchant website : tsrtconline.in
Date :[protected]:34:37
Merchant reference number : [protected]
Ebs payment id :[protected]
Payment mode : rupay
Amount : 2119.0
Customer name : nikkhil krishna
Customer email : n. [protected]@gmail.com
Status : success

Dear sir
I have raised a complaint against tsrtc for not refunding my money, as they deducted without generating tickets, on 15/05/2019
An amount of 2200/- as been debited from my account. Please so the needful as soon as possible.

I have booked tickets for bangalore to hyderabad through your mobile app. From my phone -[protected] for which an amount of 2200/- has been deducted from my account. For which i got confirmation of money payment.. And my tickets are not generated i need my money back.

Merchant i'd [protected]
Ebs i'd.[protected]

Merchant website : tsrtconline.in
Date :[protected]:34:37
Merchant reference number : [protected]
Ebs payment id :[protected]
Payment mode : rupay
Amount : 2119.0
Customer name : nikkhil krishna
Customer email : n. [protected]@gmail.com
Status : success

Dear sir
I have raised a complaint against tsrtc for not refunding my money, as they deducted without generating tickets, on 15/05/2019
An amount of 2200/- as been debited from my account. Please so the needful as soon as possible.

I have booked tickets for bangalore to hyderabad through your mobile app. From my phone -[protected] for which an amount of 2200/- has been deducted from my account. For which i got confirmation of money payment.. And my tickets are not generated i need my money back.

Merchant i'd [protected]
Ebs i'd.[protected]

Merchant website : tsrtconline.in
Date :[protected]:34:37
Merchant reference number : [protected]
Ebs payment id :[protected]
Payment mode : rupay
Amount : 2119.0
Customer name : nikkhil krishna
Customer email : n. [protected]@gmail.com
Status : success
Dear sir
I have raised a complaint against tsrtc for not refunding my money, as they deducted without generating tickets, on 15/05/2019
An amount of 2200/- as been debited from my account. Please so the needful as soon as possible.

I have booked tickets for bangalore to hyderabad through your mobile app. From my phone -[protected] for which an amount of 2200/- has been deducted from my account. For which i got confirmation of money payment.. And my tickets are not generated i need my money back.

Merchant i'd [protected]
Ebs i'd.[protected]

Merchant website : tsrtconline.in
Date :[protected]:34:37
Merchant reference number : [protected]
Ebs payment id :[protected]
Payment mode : rupay
Amount : 2119.0
Customer name : nikkhil krishna
Customer email : n. [protected]@gmail.com
Status : success

My self along with my friend boarded bengaluru to Hyderabad garuda plus, service number ( 1298.. )
Ac isn't working properly. And when asked the driver he says that it he can't help out. When asked about complain, he says he doesn't have one. And after searching the contact online we called[protected]. They requested bus number which want printed on the ticket. So again requested for service number atleast, which is even not mentioned on the ticket. When asked the driver, another driver an assistant even they couldn't tell their service number and bus number. When stopped for break I had to take the number and service number and raise a complaint. But still it wasn't addressed. I believe even this isn't going to be considered. But I shall address if not at the higher with support of law.

Hello,

Bus Number: AP 11 Z 7235

Today(21-May-2019) evening i had a narrow escape from RTC bus at about 7.40 PM near Madhapur police station because of the above-mentioned bus Driver rash driving on the road, without looking at my left hand side suddenly the driver took right and hitted my car and damaged severely.

After hitted my car he didn't stop the bus and i stopped him at last, still he was arguing with nonsense when i spoken to him. i thought he was drunk and driving with many passengers in the bus.

The said bus hit my car from back side and the driver of the bus was so harsh since even he do not want to offer an apology. who will pay the money for my damaged car.

Please take necessary action against the Driver as soon as possible and send me the report details. or else i will file a case against to him.

Thanks,
Chakra Reddy

Tsrtc city bus no. 113w (Towards waverock) vide reg. Plate no. Ap-9z-7666 was supposed to take a halt at gachibowli bus stop at 09:25 am on 21/05/2019. But instead, the driver stopped the bus far before bus stop for 5-10 seconds, and then left without stopping at the bus stop even after us waiving hand at driver indicating to stop. People waiting for the bus including me were very angry at the bus driver's action. You can understand one's reaction if he is waiting for a bus and its 38 degrees temperature and bus leaves without picking the passengers. When i said we should complain about this to tsrtc, people said tsrtc never takes any action against their own drivers or conductors not matter what they do. I request you to kindly take action against such drivers. I have seen ac buses going empty among routes, maybe this is one of the reasons. Drivers are supposed to pick and drop commuters. If they leave without picking people then there is no use of running buses better leave this for someone else. I request you to take strict action against such drivers as it is resulting in our discomfort and your revenue loss. I have provided you with the bus registration number and timings and bus stop details. So i hope it will not take you much time to find the driver. Thank you.

I am ravi while traveling to hyderabad on 20.5.19 from hanamkonda tsrtc bus stand, bus ticket no. Tn-a51939, tried to buy goodday biscuit packet of mrp 15, but shop owner charged me inr 20. When asked to take mrp price only, he arrogantly told not to buy, complain to anybody and he refused to give me biscuit packet.

Shop details
Stall-7 sneha bakers

Tsrtc is committed to provide consistently high quality of services and to continuously improve the services through a process of teamwork for the utmost satisfaction of the passengers and to attain a position of pre-eminence in the bus transport sector.

The above statement doesn't fit for tsrtc. No security in the bus. Bus is getting stopped at remote locations to load the in known passengers in night time @ 12:00 am in the night when all the reserved passengers are sleeping all of a sudden a group o[censored]nknown passengers entered to the reserved place. Causing great i convince and security issues here.

Below are the bus details:

Thank you for choosing tsrtc. Journey: mancherial-jbs service no: 8116 driver: b ravindar contact no.: [protected] pls report 15 before departure: 19-may-2019 21:45. Ph:[protected], www.tsrtconline.in

Bus started at 22:10 in mancherial

Dearest TSRTC,

Beeramguda- Ameenpur Villages have now become vast residential areas and there is no single bus service that runs through these areas. There are not even private travel services. If there are some tens of bus services run in this area, it would be a win win for both the tsrtc as well as the public.

Request you to add bus services to this area

I have boarded tsrtc bus at 10.25 am on 19.05.2019 from suryapet for Hyderabad. The bus driver is always speaking over mobile phone. He has crossed narketpally and again coming back to it. The ticket I have taken from the driver is attached herewith for your information.the photo of the driver while speaking over phone is also attached herewith for your information and further necessary action. He is also said that you complain to anybody I don't have any problem.