Telangana State Road Transport Corporation [TSRTC] Complaints & Reviews

We booked ticket from hyderabad to kurnool, as we were said its non stop special bus. He stopped in every single town. We paid more than super luxury costs (298/-), bearing in city express bus. Even maximum speed is 64kmph only. It took 5 hours for 180 kms. When i asked conductor, he literally said "what ever you can do, cant even pluck a hair from me, even officials cant do anything, go report to anyone u like". To make passenger safe please do contact me for further details. Dont take it as a common complaint. It effected my self respect and fame in public. Even i know that there is some sincerity in higher officials, so, please do take this report into consideration. It not only affected me, but also many more who cannot able to report it. And it affect many more in future too. Im enclosing my ticket details and driver conductor id: please do contact me. This is a genuine complaint.

Email id: [protected]@gmail.com

Ticket no: tn179100
Bus no: 11z6834
Driver id: 221073
Conductor id:218334
Depot : kachiguda
Date and time : 12/jan/2019 15:49

I'm shivani travelling in ts16z 0167, two guys were sitting in ladies seat. I asked the conductor to get them up but in return he behaved rudely with me. I just asked the which i am deserved to get. The driver spoke to me very rudely. I asked the seat for an old lady. I am leaving in a country where the women are treated as goddess but today we are not getting our facilities

Firstly the concept of vajra service is very very good initiative in tsrtc. I have been using vajra services since a long time. I was always be in time at my pick point however always the depo people and bus driver tell us exceptions to arrive late, the bus was never ever come as per the scheduled time (I waited for almost one hour in bus stop several times). Very very unfortunately today the service came on time and driver is not even waiting for atlesst in the pickup point. He is behaving rude with passangers if some one calls him ask for 5min wait at pick point. We are putting extra money to the vajra services when compare it with remained even though drivers behaviour with passangers are not at all good. Please take a necessary action on the bus driver for such bad behavior with passangers

I booked my ticket through tsrtc online web site from hyderabad to vijayawada and i selected the seat and was directed to the payment page to proceed and then i entered my card details and the amount got deducted from my account and i got a confirmation mail from tsrtc online by confirming my payment with
Merchant reference number : [protected]
Ebs payment id :[protected]
Payment mode : visa_tp
Amount : 874.00
Customer name : tsrtc guest
Customer email : durgaramprasad. [protected]@hotmail.com
Status : success
And then i didn't get my ticket deatils and my bus number and seat number.
So now i would like to get refund of my money

Today i used 116n from galaxy stop to mallepally, i was my ignorance that i forgot to renew my bus pass due to my holidays, suddenly i realised expairy of my pass in bus the conductor humiliated and misbehaved with me and took my pass away and humiliated me again till my stop even though i paid for ticket.
I kindly request the management to look through my problem.

This is a humble request to tsrtc hyderabad local.
Buses from mehadipatnam to miyapur allwyn cross roads they are very less no. Of buses.
Mainly in the office timings
From 8 to 10 am in the morning
Evening from 5 to 7 pm
Auto charges has been increased.
People are facing high problems to travel.
I request to increase more no. Of buses to this route.

I am travelling to uppalx roads and even the bus board is also up-to uppal x road from hanamkonda and the bus no. Is ap29z1461 from narsampet depot, but the no. On ticket was. Ap29z1389 and on the ticket the print was hanamkonda to mgbs.
Coming to the charges... Actually the cost from hanamkonda to mgbs is rs.140 (Cat) (Deluxe bus) but the conductor charged me rs 140/-. Actually the charge should be different if the last stop is uppal

Dear sir,

Daily i will travel from jbs to toopran. District bus driver and conductot won't fell any responsibility on passengers. They won't stop the bus on bus stop also. They will say we don't have stop here. If the bus empty also they will go like that. If any passenger get into to bus in between for small distance they will say get down from bus for small change. They will say risky get the change first and get into bus or come in city bus. Why this district bus for.

Please take this bit serious and think about passengers to improve the rtc.

Thank you.

We are the passengers of bus no: ap36z0069 (Bus no. On ticket ap29z3165)
Journey from adilabad to mancherial.
Mancherial depot bus driver and conductor behaving like rowdies with passengers, driver stopped the bus in the evening time by 06:30pm in the middle of the journey in kawal tiger reserved forest and tried to attack the passengers with unparliamentary language and created a nuisance..
So, i request you to take a proper action...

Enclousers:
Video & bus ticket.

Regards,
M. Srinivas
[protected]
M. Shivaramkrishna
[protected].

We are living in democratic country where we can choose are own representative but what is the use of them when they are not taking any proper action regarding our complaints. We are facing problems due to bad roads, with pits, pathholes, from bapunagar near (Rsk school) till suchitra circle road causing inconvience for more then two years. Before elections everyone will listen to our problems but after elections no proper action is taken place.

Secondly roads making the life of 2wheelers miserable. The road was so bad to travel. We are facing health issues due to these roads. This is my third complaint regarding this issue. I hope at least now the concern authority will take necessary action.

Pls look into and the need as early as possbile

I have traveled from nizamabad to hyderabad on yesterday 4th january, 2019, when my destination (Jubilee busstand) comes the driver is not waiting to step down all passengers and closing door without watching people and because of him i had injury to my hand also, when i have questioned to driver he was shouting like anything and he is using rude language (It seems he is in frustration/hurry to go to home). Below are the details.. Please take immediate action against him..
Bus no: ts 16 z0198
Route: nizamabad to hyderabad
Time of incident happened: 11:15 pm
Place: jublee bus station (Hyderabad)

I wish if the government officials of tsrtc take this query. As a neccisity.

Bustop at tolichowki flyover under bridge towards mehdipatnam road.
Buses are not stopping in flyover under bridge bustop.

As the service road is completed now, we request a bustop underbridge of tolichowki flyover.

Regards,
[protected]@gmail.com.
Ikram ali.
Tolichowki resident,
[protected]

Service is very bad. Wordt city bus service ever.
No bus comes at time. Very few busses allowed to busy routes.
Poor conditions inside bus.
Busses are never sufficient, citizens are stuffed tightly, uncomfortably and still many citizens are still left at stations unable to get into bus because they are full.

In my case, i need to travel from kothapet to ibrahimpatnam (277d) and back for college.
I find it very difficult to commute.

Bus frequency is very low, always tightly packed. Busses are not stopped at stations for enough time to board or get down.

I conclude by saying that rtc service in hyderabad is very very poor and needs to improve a lot for safe, reliable and comfortable to citizens.
I request you to please consider this complaint and make sure more busses are available so that busses are available frequently and people are not tightly packed and stuffed in the bus likes cargo products.

We boarded a bus (83j. Ap11z6930) from kacheguda to liberty, but the driver took a different route and went to lakdekapul and was scolding us for no reason when we asked him why he had given us a ticket to liberty.

I hope someone will look into this matter as soon as possible as this is the 5th time i am facing such a situation and fyi i seldom travel by rtc buses.

I have booked a ticket on 30 Dec 2018 from ameerpet to kothagudem in a bus whose service number is 34340.
The boarding time was supposed to be 9 in ameerpet and I reached s.r nagar before 8:40 and enquired in the enquiry but there was no proper response from the staff and they said the bus has not yet arrived .
When I called the driver the call couldn't connect as the number wasn't working and he didn't even bother to call and inform where the bus is. He left before the arrival time and the staff also didnt give proper information.
I missed my bus.
Even when I called the customer care the call didn't connect for an hour. The person called some other passenger in bus and talked with driver then he was saying that his phone slipped into the water and was not working and inturn he was shouting on me and asked me to come to lb nagar taking metro at 10pm. How can he expect a lady to come at that hour alone who doesn't know how to board a metro.
He is talking too rudely to a woman.
At that hour I booked some other private travels and went to kothagudem.
It is not the first time this service 34340 is at fault. Previously also the driver didn't bother to call the passengers and they also didnt attend the calls.
I lost money, patience and time because of these people.

👿I strongly recommend people to stop using this 34340 service especially.

Hi team,

This is regarding the behavior of bus conductor and driver.

Today @7:50 am i boarded rtc bus (Miryalaguda-lbnagar)@ choutuppal.
I don't remember the bus number exactly, i have the ticket.
Actually, i have taken the ticket to lbnagar and asked the driver to stop @amberpet. He didn't stop the bus as i given a complaint on him earlier. With that gurdge he is shouted at me and not allowing me to get into the bus.

He warned me like if you again get into this bus, i wont stop at amberpet.

Please do consider and do the needfull to me.

Respected authority, tsrtc, vajra bus service no: 3532 scheduled by 6.40 p. M from pochchamma maidan, warangal to hyderabad on 31stdecember 2018 came so late by 40 minutes to pick me up at the point. It made me so problem that i am unable to reach on time to my destination point uppal depot. Still i am in journey.in urgency, to reach destination, i bookec this tkt a day in advance. This purely unfair. Bus number electronic display is also not working. Kindly take necessary action against concerned and inform me. You people are wholly responsible for my delay in reaching destination. Please mind it it is not due to traffic. Just because of your driver's irrespondibility.

Hi sir,

I booked a ticket from lb nagar to kothagudem manuguru depo bus

I didn't recieved message of bus driver number to contact. Since bus didn't came to lb nagar as per the right time.
For this i enquired with lb nagar point counter person sai. Without checking the status he is asking me to contact through online since i booked through online.

Later sai given bus driver number.
Bus driver said like bus is yet to start from depo.
It takes halfen hour to reach lb nagar.
But the right time to reach lb nagar is 10:40

Bus was too late bus driver also not giving proper time to reach lb nagar. Even there is no traffic for today i also came by auto to reach lb nagar.

Bus details are as follows.
Please take necessary action it happened second time for me.

Tkt no 60065163, psngr name:naveen k, l. B. Nagar - opp orange hospital-kothagudem, srvc no:8871 (Seats-27 m) fare:315, doj:29-dec-2018, l. B. Nagar - opp orange hospital-22:50, uid:7994. Ph:[protected].www.abhibus.com.
This message is a valid mticket.
Reporting:15min before dep time.
Abhibus customer care: [protected]

Problem:messsage not delivered to contact bus driver
Bus counter person and driver not giving proper information and talking very aggressively.

Thanks,
Naveen k.

My name is krishna chaitanya, i am residint of hyderabad city in telangana state.

On 20th nov 2018, i booked a bus ticket through tsrtc website (www.tsrtconline.in) for me and my family from hyderabad to karimnagar. Service number was 3828 (Vajra ac) dsnr - nagole to krmr with ticket number : 59599617, uid number: 8763 and the amount was 859 rupees including all fares. As per the booking confirmation, the pickup point was from uppal x roads to karimnagar and pick-up time was 17:47. However, this service was cancelled by tsrtc and there was no communication and intimation regarding the same. We got the cancellation details by checking the website after 1 hour, and were waiting till 6:30 on middle of the road with 7 year's old son for one hour, calling the tsrtc helpline numbers.

So far, till today, there is no refund of my booking amount and no response to my mail regarding the same. Very very irresponsible and careless service by tsrtc and resulted impacting financially and mentally bad experience. I suffered a lot on 20th november 2018, by waiting and taking alternative by spending extra amount and time.

Request you to please look into this issue and do the needful at the earliest.

It’s been more than an hour late of bus actual time whereas it should reach the bowenapally station 7:55 but no response from the service. If there is no proper time maintenance then what will be the use of routing this service from hyderabad to adilabad.. Every time same situation is happening with this service in this route.
If there is late passengers should get a delay messege. Also there is no proper response we are getting from the route drivers, i recommend tsrtc should maintain the correct bus timings and it’s ok 15/20 mins delay due to traffic but waiting passengers 60-90mins which will effect their urgency and their priorities, if more than 15mins delay tsrtc should send delay messages as well.