Telangana State Road Transport Corporation [TSRTC] Complaints & Reviews

I have travelled from NIMS to Moosapet Hyderabad on 16.11.2018
Below are the ticket details
After getting down from the bus I noticed that I missed my wallet in bus. In that I'm having my important cards and documents
Please do needful.

TNA171243 16/11/18 18:47 METRO EXP : MUSHEERABAD DEPOT :[protected] PSGR TKT
NIMS TO MOOSAPET DRV : 220253 CND: 215221 V: 5.34T

Ap11z7361 bus driver so negligence on the passengers and not stopping bus In bus stops . Going very slowly very irritating driving. Just told him to drive correctly and reach destination on time.for this driver I have been late in office.so tell them to drive as per passengers availability.
so negligence on the passengers and not stopping bus In bus stops . Going very slowly very irritating driving. Just told him to drive correctly...

Here in ramanthapur church bus stop except ordinary buses remaining any bus not stop here we are traveling from kukatpally to ramanthapur church bus stop most of buses are express.
Please at least make a request stop here in ramanthapur church stop for express and other bus service.

I hope only this stop is missing.
Please use this bus stop to use for people
Thanks.

To
The Divisional Manager/ Depot Manager/ Regional Manager
TO WHOMEVER CONCERNED
Sir,
This is to submit that I am an employee of Government of Telangana working in Peddapalli District..I have been travelling since last four years as up down from Karimnagar to Peddapalli on regular working days..As on today I.e., 15.11.2018 I have boarded an express bus of Godavarikhani Depot with bus no.AP 15 Z 0151 at nearly 5.30 PM at Peddapalli bus stand..As I reached the Karimnagar after crossing the bypass there is a request bus stop in sripuram colony where I get down regularly from last 4 years as my home is in walkable distance from that request bus stop..so as usual I have requested the bus driver in a very polite and humble way to stop the bus at my request bus stop..On hearing my request the bus driver has boasted and said I will not stop here I will stop at masjid ahead which has literally neither a regular stop nor a request stop..when I asked him u will stop at no stop place then he just behaved Rudely and said I will not stop at either places .so I decided to go to the bus stand and there I said about the issue to the controllers over there ..On listening me the staff present over there too behaved so arrogantly and said u can't complain on this..u should have boarded on ordinary bus..express bus can't be asked in such a way and started to ignore me while i was still speaking to them..I even tried to contact DM but he already left the office at that time.. So is this the way the employees of RTC behave with their passengers? And my question is what's the use of the request bus stops if the bus drivers are not going to stop at that place..The slogan of RTC WE ARE FOR THE PEOPLE is worthless as it only for themselves..Is this the respect the rtc employees give to the women..hope to take an action against the concerned..

-Rimsha
Email id..[protected]@gmail.com.

Date of Incident:[protected]
Bus number: AP29Z1814
Time of Incident:12pm-12:30pm
Place:U-Turn, Near Chandanagar Police station, Opp Walkway Show room
Description:
When I was coming from hospital with my 1yr Kid and family to my home, I was met with an accident by RTC(Airport )Tata Marcopole bus.

After I took U-Turn, I have given a left signal continuously to public at my back to make them aware that I am heading towards my left to go Chandanagar PS road.Suddenly, an RTC bus overtake my car recklessly from left in fraction of seconds with out any indication .This result in the damage to my car.Thank god my kid and family is safe as I am in the controlled speed.

He was adamant in saying that "I have 12 years of experience in driving.You only made the accident to bus.I am on the correct path.Go and complain to Police or whomever you want on this." as if there is no mistake from his end.
Please check CCTV footage at the U-turn near Walkway showroom, chandanagar to know more about the Incident

Desirable solution:
I demand an explanation from driver about his recklessness driving and also request RTC authority to bare the repair charges to the damage done

PS:Here by I am attaching the driver and Bus pic for your reference.Please do the necessary action

Thank you
Vinod Bhushan
vinodbhushan.[protected]@gmail.com

Bus no ap11z7583 nov 15 2018 at 9:45.
Driver is talking mobile on driving and very negligence in driving. Not thinking about passengers. Ver y rash driving and conducter also not talking care about the public.. You have to resolve this matter as soon as possible. Because we don't want this irresponsible behavior person in public service.
Thanks for the public grevience to send complaint s

Hi team, i boarded a bus from gachibowli bus stop to icicic stop, the bus conductor gave me a ticket of rs 14 and charged me rs 25, when i questioned he gave me 5 rupees back and misbehaved with me in a very illiterate manner.

Bus number : ap29z116
Date of travel 14-nov-2018
Time :1:52

Please find the attached ticket and take necessary action

Bus number - ap 29 z 1972
Depo - achampet
Bus condition is not so good. Windows are in bad condition if it is rainy or winter season we can't travel in the bus.
Please look into the problem or arrange a new bus in place of this.
We were willing to travel on the tsrtc that doesn't mean you will provide such buses for the routes. Please let the dm know about this and work according.

We are facing problems since many days. As there is only one bus i. E 37 in the morning it is very crowded and its never on time, the next bus is 1 or 2 hrs later. Majority of them are students. Being girls here it is so difficult to hang outside. Even the driver doesn;t stop the bus, he just slows down there are chances to fall down. Moreover some of the drivers behave so rudely with the passengers.

So i kindly request you to increase the no. Of buses or any anyother possible measures which you can take.

Hoping to see the change soon..

We regular traveling from KPHB colony to other locations In Hyderabad city.
Few of the Conductors are not providing ticket from KPHB COLONY, instead of that they are providing ticket from telephone exchange(actuall cost +5 RS extra).
If we ask them they are telling we are unable to provide ticket from KPHB COLONY.
they are telling us to give complent against regarding this.

Please solve the issue as soon as possible.

When I was travelling from Khammam To Wyra, i boarded an Express bus which belongs to Kothagudem depot with Reg no AP20Z0135.I boarded the bus At Khammam Bus station at around 15.50 on 09-11-18.The Driver Drove the bus very rash, was overtaking the vehicles in a risky manner.The road is very dangerous.Accidents occur on this road frequently.Conductor wasn't even suggesting the driver.

Dear sir
I travel regularly from hanumakonda l to jangaon. Regularly more than 50 passengers including me facing the problem that there is a board in bus from hanumakonda to uppal via ghanpur and jangaon but in bus they are not allowing jangaon passengers regularly. I made a phone call to jangaon manager but there is no proper response. Please solve this

There is a huge scarcity of buses in diamond point to secunderabad route during the afternoon times everyday. Almost from 1:00 pm to 3:00pm.. I understand that this is a lunch time.. However the timings have to be scheduled according so that the public would not suffer.

We stand almost for 45 mins to 1 hr just for one single bus to arrive. Request you to please look into this issue as soon as possible so that the frequency of buses would be more.

There are many aged people standing at the bus-stop waiting for hours, causing great inconvenience.

I was waiting at dharmapur stage for going to mothkur hq. Tsrtc bus no ts07ue4854 at around 9.00pm. The driver was not stopped the bus. He is not concentrate on passangers. And not giving respect to passengers. Rude behave while driving the bus. This is for your kind information to take necessary action to aware her duties.. Customer is always god to any organization......

Dear tsrtc,
Tsrtc local transportation busses of any type are not stopping in the newly arranged bus bays and they stop on the main roads, due to which common people like me are unable to get the bus standing in the bus bay which are built for the safety of the people. If they stop only on the road people stand on the roads and face accidents and stopping the busses on the roads is creating lot of traffic issues. Telangana government has made these bus bays for the safety and convenience of the people and tsrtc also. Kindly make your drivers follow the traffic rules and regulations.

I had book the tickets on October 8 through mobile, but seat was not provided for me, I had paid money 2 times, my money was debited from card so i complained about money to customer service number, it is nearly 1 month but I did not receive any refund till now, I am countinuesly calling to the customer care number from last month, they are not responding at all, please provide my money/refund as early as possible, thank you

Rtc is playing huge role in public transport. Some times i see number of buses at same time and these will go with less occupancy. It will be loss to the govt. And if we see after 10 pm there will be no buses in the route of mehdipatnam and uppal (300 route). Lot of people suffering due to this issue. People are waiting for at least 30 to 45 minutes in the rethibowli bus stop and looking for private transport.
Customer experience will go wrong in this cases only. And also if rtc operated in peak and late hours with minimal bused this will be huge benefited for all public. I taken the example route and suffering with this problem. There will be lots of other routes also.
Like other private transport if rtc works inline with public interest. It will be very benefited for rtc and public. There should be separate app for rtc which can be used to share the feedback of rtc along with routes and bus numbers so that rtc can look at public feedback.

Just giving a thought if rtc for public benefit and interest definitely it grows like anything. If rtc operates as their wish it will be difficult to maintain rtc. Please consider the public feedback and make the rtc staff works sincerely. Some buses will return in middle of the routes also.

We,
The residents of nandi nagar, banjara hills, road number 14, are facing so much trouble with the buses here.
The reasons,
1. No punctuality
2. No arrangements of bus shelter
3. The delaying nature
.
. Because of above reasons we are getting late to our work, we are loosing our money and valuable time.
. We kindly request you to consider our complaints and resolve them as early as possible.
Thanking you sir,
Yours faithfully
Residents of nandi nagar

Dear sir / ma'am

Ashish garden and chinna thokata bus stop in the route secunderabad to new bowenpally is not stopping for pickup as the mentioned bus stop is near to my home.in the map it's show the bus stop and as well as in hyderabad rtc app.

I would request kindly instruct the bus driver and conductors to stop at least for 10 seconds only. Since i have to walk 15 minutes from my residence till the bowenpally bus stop that is very far away. And the near bus stops ashish garden and chinna thokata is near.

The route is nh44 it's very dangerous to take wake to bowenpally as the road is very busy. Even the vehicle crosses the white line at the side of the road. The hich is very dangerous. I had many near miss events.

So, i therefore request you to kindly consider my application.

Thank you

Regards

Neyaz
Phone no. [protected]

I was travelling in secunderbad to dilshuknagar in tsrtc bus no ap11z 6715 at around 7:30pm. The lady conduter in the bus continuosly talking loudly in telephone. She is not concentrate on passangers.. And not giving respect to passengers. Rude behave while giving tickets. This is for your kind information to take necessary action to aware her duties.. Customer is always god to any organization.