Telangana State Road Transport Corporation [TSRTC] Complaints & Reviews

The conductor not accepting 10rs coin in bus route no. 116n on date. 19.09.2018.
Bus no. Ap28z0609.
He says me to get off the bus as no one is accepting the currency, shame on that guy and shame on tsrtc
If this complaint is not resolved within a week, then it may reach mr. P. Mahender reddys (Transport minister) office desk, i hope you take necessary action and i hope tsrtc knows that rs.10 coin is still in use.
Do not try to scrape this complaint thinking it's "just a matter of rs10".

Tickets booking done for vajra bus from ntpc town ship, godavari khani to kphb colony, hyderabad on 29.08.2018. But booking was failed & the following email received on dt 29.08.2018, at 10.32 hrs & 11.00hrs
As details mentioned below:

Ref no.[protected],
Ebs payment id: 11049326,
Payment amount:860.00
Customer name: tsrtc guest,
Customer email: [protected]@gmail.com
Status : incomplete

Till now amount refund not done.
Pl arrange for refund my amount

D. Hara gopal
Customer
18.09.2018

On[protected], i have made payment for the order with reference nums [protected] on the merchant website :tsrtconline.in and ebs payment id is[protected] payment mode being sbi netbanking_tp for rs. 951 as tsrtc guest and customer email is [protected]@yahoo.co.in.
Neither ticket is issued causing me last hour tension, nor amount is refunded so far. Hence refund of the amount and necessary compensation for the inconvenience caused to senior citizen. Early action is needed.

Date of incident:- 16/10/2018
Client number:- [protected]

Respected sir/mam, my name is raju i was supposed to travel from hyderabad to bangalore but unfortunately conductor doesnt called me and left me in my boarding point. After we are calling him he was telling thats not our responsibility you have to make sure about bus, the timing of the bus was 8:50 pm but it was 2 hours late and they dont even informed us.
So you have to take action on this conductor.

Driver was talking abusive and when asked about unused blanket he clearly confirms that there are no blankets left and wanted us to use the same used once. This has been a very common thing, seat was full of dust and all blankets were dumped below the seats. No water was given with a statement that to get your own water, they were also asking me to change the seat and was asking me to leave the seat for them

Tkt no 58863488
Name:vishal vaibhav
Electy-mgbs
Srvc no:1083

Hi,
Now (16/9/2017 @ 5 pm) i am travelling from nellore to ongole in tsrtc bus no: ts 03z 0314. This bus driver and stoped the bus at one center in kavali other than buddipot and started loading the bus with some bags till 1 hour. All pasengers in the bus were stated shouting on him but he never careing about the people. Affter a long time he started bus and he is trying to cover that late by driving in rapidly. With this speed if something hapen who is answerble. I expect you will respond on my complaint.

Honourable tsrtc official's, this is to bring to your notice grievance's of alwal, bollarum residents with respect to means of transport. I understand tsrtc has many works on it's plate but alwal being one of the highly populated areas with a population of 1 lakh + residents and lack of mmts connectivity, draws decent number of commuters.
I have observed that post 8 pm, availability of buses towards bollarum/alwal from secunderabad/hi-tech city is very less. We end up waiting for 30 min for the bus and then for bus-drivers who go for a break. Request you to look into break timings of bus drivers to keep the traffic moving.
As bus being only means of transport and lack of buses at regular intervals has caused the public to move to illegal carpooling options.
Also working women are not having good experience with well known cab services like easy commute.
Hence i sincerely request the officials to look into the plight of commuters around alwal/bollarum. Request you to bring this into one of your priority requests.

Today means on september 14th morning time 7: 30 am. I boarded bus at jeedimetla bus depot stop i settled in a second window seat of men's row by settling i took ticket money in my hand i holding my in hand and waiting for conductor to count my ticket when i seen him he taking others ticket so i kept calmly waiting for him to count my ticket for that bus went to too more stops. I suddenly realised bus conductor not counted my money i asked him sir my ticket in return he started scolding me using abusive language "telugu words. I asked sir why are you using such word he replied why are you not taking ticket" i replied in a polite i was waiting to take ticket with holding money in hand. Before all other passengers he used unparliamentary language abusive word in public transport, he holding a honour conductor job employer of government he behaving with the ordinary public. I request honourable tsrtc (Telangana state road transport corporation) to take some action against this person. By holding honourable job using abusive language in public transport on ordinary public. Bus of depot hayathnagar - 2 conductor no. 270598 driver no. 290083 my ticket number tn-a65086

I'm an employee working in a private organization located in nanakramguda, gachibowli, hyderabad. I'd like to bring to your notice that we are unable to find minimum number of buses from waverock to jntu (Via cybertowers) since the past one week. I literally waited for about one and half to two hours for the buses from the past two days in the evening time and still could not find any buses and finally took private transport. This has become a serious problem to us (Esp., people who completely depend upon public transport). So i request you to kindly ensure minimum number of buses exist for the specified route.

Thanks,
Divya g.

Bus stop shelters have bus route numbers displayed. That is great. Public who need to board a bus must also have details of bus stops in urdu, english, telugu and hindi for a bus route number for example route 218d from patancheru to dilsukhnagar at every stop must have display of all stops where the bus will stop. This will enable passengers to board correct bus and alight at the proper stop as they will be well informed.
Kindly examine and implement.

I had tried to book a ticket in tsrtc online website for a journey starting from hyderabad to madhira on 27/08/18. While booking the ticket the money was debited through payment gateway named ebs for amount of rs.340 with reference number of [protected] and payment id of[protected]. But ticket was not generated and i didnt get any message or email about the ticket. I had tried to call the tsrtc help line number [protected] for about 20 times. All the time computer programmed to answer the call made me to wait on call but no one responds. I emailed them about the same the auto generated mail with ticket id 21666 was sent to me. I almost waited all these 2 weeks to get response from them. But tsrtc not even contacted me or reply about the issue. As money was debited and ticket was not generated i need refund of my money.
Thank you.

Good evening sir,
I am billa. Anandarao, booked a ticket from ongole to mallepally on
[protected]., srvc no_ 83928, ticket no[protected], uid no_1383, i got a
Ticket confirmation from tsrtc through mail.

On journey day i have waited for bus entire night in ongole bus station
But bus has not come.

Later i came to know that the had been cancelled but no information has
Given to reserved customers.

We have faced so many problems for bus.

Now i want to know that
1. You should have to inform to customers if cancellation takes place
2. We have faced somany problems,
3. Till now refund had not been took place
4. Now i am going to consumer forum

Thanking you sir

Today we are going jbs bus stand to srisailam with my family having with 18 months kid.in bus foot track is damaged. There is no security. When i am asked to driver he is telling irresponsible & care less answers. And he is driving is very fast in ghat road every already i told your driver food track is damaged.

Ts government is giving bus journey is very safe. But where is the safty?

Attached photo copies & my ticket.

Date of incident : 1nd September 2018
Place of incident : Secunderabad Gurudwara bus stop
Time - 5:40
Bus no. - 229

Respected sir,
I was waiting for the bus. When the bus arrived it was a very big rush all the people were struggling to go inside the bus. I some how entered and took a seat. After 2 mind when the conductor was coming to check the pass. As I went to the pocket my wallet was not there. My bus pass was in the wallet.
Please i want a new pass issuedI request with my humble heart please kindly issue a new pass.

I have booked 2 tickets for 23th august *hyderabad to kadapa *, i received
The payment success confirmation mail from the gateway but did not receive the ticket confirmation. Its been more than a week no response from the team and the customer care phone number just does not work.

I need an immediate refund and resolve on this issue.
I have sent so many mails to online. [protected]@tsrtcbus.in with ticket id - 20375.

Hello,
I am keshav Sharma resident of Prashanthi nagar, kukatpally. I have a complaint regarding PRASHANTHI NAGAR BUS STOP .No tsrtc city bus stops at this stop, it's really frustrating because we have to go to other stops just to board the bus. Many people who are living in Prashanthi nagar are facing problem due to this. Please ask bus drivers to stop at Prashanthi nagar bus stop.
Thank you very much

I rode tsrtc super luxury srcv no. 1541 from hyd to guntur on 30 august 2018 at 1:00 am. Bus driver name is r s swamy he said he is from bhel depot. His behavior was worst using curse words against me. My pickup point was vanasthalipuram at 11:55 pm on 29 august bus arrived 1 hr late and the driver didn't pick up my phone calls to ask for bust status. I called him at least 25 times and responded only once and said 5 mins to vanasthalipuram but took 30 mins. I waited on the road with my wife and 2 yr old daughter at midnight for 1 hr. His curse words were lan*duku, d*gey, etc.

Date of incident 29/08/2018
Place of incident bn reddy stop
Time morning 8:30am
When i was in the bus i took the pass and showed to the conductor and kept in my pocket but i think it slipped in the bus
It was a 277d bus
My bus pass is lost and the register id of my pass application is [protected]
Please i want a new pass issued
I request with my humble heart please kindly issue a new pass

Sir yesterday night i traveled in garuda plus from vijayawada to hyderabad. I asked driver for blanket, he said no blankets. He behaved irresponsible and said galease words.in the discussion he is talking i have no fear even rtc md also. How can i get justice?. My ticket number:58658329. Service code 1354/vijayawada-kphb. Date of journey.27-8-18. Departure time 22.40. Driver name. K t reddy, contact number[protected]. Sir his behaviour hurts me.

Aug 27th morning 4:30am I get into the RTC city bus in MGBS city bustand, I remember that I kept my wallet in my bag after taking the ticket. The bus is traveling from MGBS to Lingumpally via HCU. I get down the bus at indira nagar.
I have around 600 in my wallet and Debit card, credit card, food card, adhar card, driving license and Office bus pass.
I don't know what to do now. Please help me to get my wallet.