Telangana State Road Transport Corporation [TSRTC] Complaints & Reviews

Address: Hyderabad, Andhra Pradesh, 500018

I'm an employee working in a private organization located in nanakramguda, gachibowli, hyderabad. I'd like to bring to your notice that we are unable to find minimum number of buses from waverock to jntu (Via cybertowers) since the past one week. I literally waited for about one and half to two hours for the buses from the past two days in the evening time and still could not find any buses and finally took private transport. This has become a serious problem to us (Esp., people who completely depend upon public transport). So i request you to kindly ensure minimum number of buses exist for the specified route.

Thanks,
Divya g.

Telangana State Road Transport Corporation [TSRTC] customer support has been notified about the posted complaint.

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Address: Hyderabad, Andhra Pradesh, 500049

Bus stop shelters have bus route numbers displayed. That is great. Public who need to board a bus must also have details of bus stops in urdu, english, telugu and hindi for a bus route number for example route 218d from patancheru to dilsukhnagar at every stop must have display of all stops where the bus will stop. This will enable passengers to board correct bus and alight at the proper stop as they will be well informed.
Kindly examine and implement.

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Address: Hyderabad, Telangana

I had tried to book a ticket in tsrtc online website for a journey starting from hyderabad to madhira on 27/08/18. While booking the ticket the money was debited through payment gateway named ebs for amount of rs.340 with reference number of [protected] and payment id of[protected]. But ticket was not generated and i didnt get any message or email about the ticket. I had tried to call the tsrtc help line number [protected] for about 20 times. All the time computer programmed to answer the call made me to wait on call but no one responds. I emailed them about the same the auto generated mail with ticket id 21666 was sent to me. I almost waited all these 2 weeks to get response from them. But tsrtc not even contacted me or reply about the issue. As money was debited and ticket was not generated i need refund of my money.
Thank you.

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Address: Nalgonda, Andhra Pradesh, 508001

Good evening sir,
I am billa. Anandarao, booked a ticket from ongole to mallepally on
[protected]., srvc no_ 83928, ticket no[protected], uid no_1383, i got a
Ticket confirmation from tsrtc through mail.

On journey day i have waited for bus entire night in ongole bus station
But bus has not come.

Later i came to know that the had been cancelled but no information has
Given to reserved customers.

We have faced so many problems for bus.

Now i want to know that
1. You should have to inform to customers if cancellation takes place
2. We have faced somany problems,
3. Till now refund had not been took place
4. Now i am going to consumer forum

Thanking you sir

Telangana State Road Transport Corporation [TSRTC] customer support has been notified about the posted complaint.

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M

Mahesh Bung

from Thiruvananthapuram, Kerala

Sep 11, 2018

Bus number AP 29 Z 3974

This bus is stoping on main. road and. calling pubic . Creating. traffic. jam. On main. road of secbad. . This as happen. at secbad. station. road .

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Address: Hyderabad, Telangana, 500010

Today we are going jbs bus stand to srisailam with my family having with 18 months kid.in bus foot track is damaged. There is no security. When i am asked to driver he is telling irresponsible & care less answers. And he is driving is very fast in ghat road every already i told your driver food track is damaged.

Ts government is giving bus journey is very safe. But where is the safty?

Attached photo copies & my ticket.

Telangana State Road Transport Corporation [TSRTC] customer support has been notified about the posted complaint.

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Brunda Palla

from Hyderabad, Telangana

Sep 11, 2018

I was driving my car and driver of rtc bus was keep on horning and guiding me take wrong side. When asked he was very rudely behaved with me without even caring i am woman. Kindly request you to take appropriate action on the driver. Bus no. AP28 Z 4195

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Address: Hyderabad, Andhra Pradesh, 500014

Date of incident : 1nd September 2018
Place of incident : Secunderabad Gurudwara bus stop
Time - 5:40
Bus no. - 229

Respected sir,
I was waiting for the bus. When the bus arrived it was a very big rush all the people were struggling to go inside the bus. I some how entered and took a seat. After 2 mind when the conductor was coming to check the pass. As I went to the pocket my wallet was not there. My bus pass was in the wallet.
Please i want a new pass issuedI request with my humble heart please kindly issue a new pass.

Telangana State Road Transport Corporation [TSRTC] customer support has been notified about the posted complaint.

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S

suresh akul

from Alampur, Telangana

Sep 7, 2018

Bus no TS01Ub 1338..

Seat no.30, 31. Window broken. .full of noise. .please fix it..
Lights from roof are in hanging position .pose dangerous to passengers ..
Please fix them. ASAP.
THANK YOU

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G

Gantla Naresh

from Guntur, Andhra Pradesh

Sep 11, 2018

Sir, i traveled from Narketpally to Hyderabad in kodad bus on 08/09/2018 at 18:03 forgot my bag in bus. in my bag there in clothes and it has some valuable things and hardware things,
bus no. 29Z1434
Delux bus, kodada depot

name : Naresh Kumar reddy.g
cell no. [[protected]]

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Address: Hyderabad, Telangana, 500054

Website: [email protected]

I have booked 2 tickets for 23th august *hyderabad to kadapa *, i received
The payment success confirmation mail from the gateway but did not receive the ticket confirmation. Its been more than a week no response from the team and the customer care phone number just does not work.

I need an immediate refund and resolve on this issue.
I have sent so many mails to online. [protected]@tsrtcbus.in with ticket id - 20375.

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Address: Hyderabad, Telangana, 500072

Hello,
I am keshav Sharma resident of Prashanthi nagar, kukatpally. I have a complaint regarding PRASHANTHI NAGAR BUS STOP .No tsrtc city bus stops at this stop, it's really frustrating because we have to go to other stops just to board the bus. Many people who are living in Prashanthi nagar are facing problem due to this. Please ask bus drivers to stop at Prashanthi nagar bus stop.
Thank you very much

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I rode tsrtc super luxury srcv no. 1541 from hyd to guntur on 30 august 2018 at 1:00 am. Bus driver name is r s swamy he said he is from bhel depot. His behavior was worst using curse words against me. My pickup point was vanasthalipuram at 11:55 pm on 29 august bus arrived 1 hr late and the driver didn't pick up my phone calls to ask for bust status. I called him at least 25 times and responded only once and said 5 mins to vanasthalipuram but took 30 mins. I waited on the road with my wife and 2 yr old daughter at midnight for 1 hr. His curse words were lan*duku, d*gey, etc.

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H

[email protected]

from Nashik, Maharashtra

Sep 4, 2018

No buses ply from Kondapur to koti during afternoon times from 1pm to 2:30 pm. People are waiting but not even one bus comes during this period

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V

vinoothnarao

from Bengaluru, Karnataka

Sep 4, 2018

I booked ticket from Hanamkonda to Bangalore (Rajadhani service ) on 4 Aug, 11:38..money was paid but ticket not generated.I paid 1096 rupees from Hanamkonda to Bangalore Kempegowda .I have written a mail to online support but no status, It had more than twenty days back..Is this kind of service you are providing ..Too bad...

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M

Mounika Kommineni

from Vijayawada, Andhra Pradesh

Sep 7, 2018

Today I have my journey I didn't get ticket neither to my mail nor phone and my money is debited from the account plz help me
Payment id:[protected]
Merchant reference number :[protected] Plz help me with this how do I travel

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Address: Hyderabad, Telangana

Date of incident 29/08/2018
Place of incident bn reddy stop
Time morning 8:30am
When i was in the bus i took the pass and showed to the conductor and kept in my pocket but i think it slipped in the bus
It was a 277d bus
My bus pass is lost and the register id of my pass application is [protected]
Please i want a new pass issued
I request with my humble heart please kindly issue a new pass

Telangana State Road Transport Corporation [TSRTC] customer support has been notified about the posted complaint.

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J

jillaadi

from Hyderabad, Telangana

Aug 31, 2018

I have booked a ticket from adilabad to Hyderabad on 26th aug 2018 at 4:30am.but I received a mail which consist of payment is successful.but I didn't receive my ticket.
ebs payment id[protected]
order id [protected]

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Address: Hyderabad, Telangana

Sir yesterday night i traveled in garuda plus from vijayawada to hyderabad. I asked driver for blanket, he said no blankets. He behaved irresponsible and said galease words.in the discussion he is talking i have no fear even rtc md also. How can i get justice?. My ticket number:58658329. Service code 1354/vijayawada-kphb. Date of journey.27-8-18. Departure time 22.40. Driver name. K t reddy, contact number[protected]. Sir his behaviour hurts me.

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bhargavimedi

from Hyderabad, Telangana

Aug 29, 2018

Hi Unfortunately I have lost my wallet in Bus 156s while travelling from Mehdipatnam to Dilsukhnagar at 10:30 am.

Here are the details
Bus Number : TNA158535
Driver ID: 238289
Conductor ID: 209784
Other Details : CITY0610 0191 PSGR TKT

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Address: 500032

Aug 27th morning 4:30am I get into the RTC city bus in MGBS city bustand, I remember that I kept my wallet in my bag after taking the ticket. The bus is traveling from MGBS to Lingumpally via HCU. I get down the bus at indira nagar.
I have around 600 in my wallet and Debit card, credit card, food card, adhar card, driving license and Office bus pass.
I don't know what to do now. Please help me to get my wallet.

Telangana State Road Transport Corporation [TSRTC] customer support has been notified about the posted complaint.

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Nagraj Kambala

from Hyderabad, Telangana

Aug 28, 2018

The buses is not coming on time from mothkur to Hyderabad. I'm a student I need to attained my college at time 10 o clock.but bus is coming at 10.15. I am getting late to my college everyday become of these buses.

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S

Simon Susmitha

from Hyderabad, Telangana

Aug 29, 2018

I have booked tickets from mgbs to bhadrachalam garuda plus at 5:45pm on 25th August ... but my tickets were not confirmed at that time... but money has been deducted from my bank account... till now they are not refund to me... so, pls can you help me regarding my query... hoping for best result from you...
Thank you in advance...

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Address: Hyderabad, Andhra Pradesh, 500060

I have booked 3 tsrtc bus tickets from hyd to tirupati on august 19th 2018, vide ticket no: 58551177 and siervice no: 1117 seats no's19, 20 and 24 fare colleted through tsrtc website amount of rs.3562/- uid no: 3146 but unfortunately i waited at mgbs busstand up to 9.00 pm bus was not come to flat form, after that i enquired enquiey bus service was cancelled, after that only they are send to my message, this serices cancelled, but yet today not yet received my refund or compansation for that without intimation cancellation of bus serivice by tsrct.
Hence please sole my problem immidiatly.

Telangana State Road Transport Corporation [TSRTC] customer support has been notified about the posted complaint.

Aug 30, 2018

Updated by ynprao I have booked 3 tsrtc bus tickets from hyd to tirupati on august 19th 2018, vide ticket no: 58551177 and siervice no: 1117 seats no's19, 20 and 24 fare colleted through tsrtc website amount of rs.3562/- uid no: 3146 but unfortunately i waited at mgbs busstand up to 9.00 pm bus was not come to flat form, after that i enquired enquiey bus service was cancelled, after that only they are send to my message, this serices cancelled, but yet today not yet received my refund or compansation for that without intimation cancellation of bus serivice by tsrct.
Hence please sole my problem immidiatly.

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Address: 500089

Hi,

I have booked tickets from hyderabad to chennai and paument got successful but ticket is not geberated. Please find the below mail recived for the payment.

Dear tsrtc guest,
Your payment for the order with reference number [protected] on the merchant website : tsrtconline.in has been successfully processed.

For your convenience, we have provided the order information below.

Order information

Merchant website : tsrtconline.in
Date :[protected]:10:52
Merchant reference number : [protected]
Ebs payment id :[protected]
Payment mode : axis bank account_tp
Amount : 2880.00
Customer name : tsrtc guest
Customer email : [protected]@gmail.com
Status : success

For any queries, please contact the merchant tsrtconline.in.

Regards,
Ebs pg team

Kindly let me know the status of my tickets.

Regards,
Mounika

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Address: Hyderabad, Telangana, 500050

Website: www.tsrtconline.in

We have booked ticket in service 8338 on 26-aug-2018. The bus is supposed to start at 19:10 from uppal and reach hanamkonda at 21:15, but we waiting in uppal till 21:30 but said bus is not came, and no information provided about the service. When we tried to board other service they not allowed, so we need to purchase a new ticket and when we try to cancel, this also not allowed. And tried to call the customer care, they picking the phone not speaking any word (Even a single word). Don't know what a horrible thing no body is supporting. Don't know about booked money. Please help me and get the amount refunded.

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Address: Hyderabad, Telangana

Website: Tsrtc online support

Me a female passenger reserved seat in rajadhani on 24_8_2018... To travel on[protected]. Vch starts at 4:45. From jubliee bus station to nizamabad... Neither i got a message nor the bus came... I have waited for almost 2 hrs in the bus station vth all my luggage... I have called tsrtc enquiry.. As usual they didn't lift the call. I thought of complaining to tsrtc rajadhani... But the telephone numbers were invalid.
Please kindly check into the matter... And make sure such irresponsible seeds not happen.

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L

L shravan kumar

from Khammam, Telangana

Aug 28, 2018

Sangareddy to gajwel 1st bus is becoming delay day by day. Kindly resolve the issue and do needful. Thank you.

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S

Sneha Oruganti

from Hyderabad, Telangana

Aug 29, 2018

Hi
I have booked 3435 vajra bus which should arrive to kphb III phase by 13.55

It has not arrived even at 15.55. Please take action on this..

I demand refund of ticket if such cases occur

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I have booked a ticket from hyderabad to bengaluru on 25-aug -2018. The money has been debited from my account but i haven’t got the ticket neither to my mail nor to my phone.
The date of journey is 26-aug-2018.
Bus is garuda plus volvo ac (83083) at 30:15 from kukatpally village
The below are details of payment
Merchant reference number : [protected]
Ebs payment id :[protected]
Payment mode : master card_tp
Amount : 1492.00
Customer name : tsrtc guest
Customer email : keerthana. [protected]@gmail.com
Status : success

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Address: Hyderabad, Andhra Pradesh, 500056

I have lost my bus pass while travelling in 24s route bus bus from nerdmet to suchitra, the bus was in a heavy rush due infrequency of the buses i had no other option rather than to take that respective busand in the rush unfortunately my bus pass might have slipped and i had to face a lot of inconvenience, its application number is [protected], date:23/8/2018 and i need an urgent replacement so that i can travel to my college without any problem. Hope the necessary is done as soon as possible at the earliest.

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Address: Hyderabad, Telangana

Sir,
The driver who drives the bus bearing number ap29v2188 is not stop the bus at uppal x rd stop and while asking conductor to stop the bus driver hasn't lisned to her. And a went to him and asked to stop the bus, and his careless answer is "i'll stop the bus at next stop". This is not the way that your staff who behaviour is embarrassing manner. I don't know why you people is taking this kind of people in to service...

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Address: Nalgonda, Andhra Pradesh, 508248

Respected sir,
There is no bus service from devarakonda to jadcherla so far. We are suffering a lot when we want to travel in this particular route. Please provide atleast two services in a day. At present there is only express buses which are coming from kodad, guntur and nalgonda. But this buses are not coming in stipulated time as those buses coming from long distance. So please provide bus service from devarakonda to jadcherla as soon as possible.
Thanking you.
Regards,
Mahesh

Telangana State Road Transport Corporation [TSRTC] customer support has been notified about the posted complaint.

Aug 21, 2018

Updated by Mahesh Anumula Respected sir,
Everyday kodad to mahaboobnagar bus service is deleying. It supposed to reach devarakonda by 18.30. But it is arriving around 20.30. When we asked driver why it is late, he is careless and answering us very rash. Please take necessary action and provide service with in stipulated time.
Thanking you,
Regards,
Mahesh anumula,
[protected]

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T

Thirunahari Sagar

from Hyderabad, Telangana

Aug 22, 2018

I am student studying BTECH .I daily use bus as my transportation from godavarikhani to JNTUHCEM.here we use begumpet and oded bus to reach our destination .but, the buses really bring headache to us generally delay timings will be 5 -10 min .But here delay time is 40 -1 hour .Even our MLA is TSRTC chairman these people never follow timings .

Telangana State Road Transport Corporation [TSRTC] Complaints & Reviews

File a complaint to Telangana State Road Transport Corporation [TSRTC]

Telangana State Road Transport Corporation [TSRTC] reviews & complaints page 93

scarcity of buses from waverock to jntu

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bus stop details to be provided at every bus shelter for every bus route

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no response regarding refund

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tsrtc bus cancelled but money is not refunded

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driver irresponsible of tsrtc

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bus pass lost

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ticket amount refund

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no driver stops at prashanthi nagar bus stop

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driver and conductor behavior

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lost of bus pass

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not providing blanket

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I lost my wallet in tsrtc

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without information service cancellation

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payment got successful, but ticket not generated.

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tsrtc bus service 8338 on aug 26 2018 — ticket no 58621625

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wrong bus timings

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booked a ticket neither got the ticket message or money refund

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bus pass replacement

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driver misbehavior and not stopped the bus at uppal x rd stop

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no buses from devarakonda to jadcherla

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