Telangana State Road Transport Corporation [TSRTC] Complaints & Reviews

I have booked a ticket for 17th june *hyderabad to bangalore*, i received
The payment success confirmation mail from the gateway but did not receive
The ticket confirmation yet. Its been more than a week no response from the team and the customer care phone number just does not work.

I need an immediate refund and resolve on this issue

*the details are given below*

*merchant reference number *: [protected]

*ebs payment id* :[protected]

Right now am travelling in super luxury from mbnr to hyderabad bearing number ts06-z 0206. The bus is moving slow. Even the slow moving vehicles passing by are going faster than this bus. Mainly, the push back seats are not in good condition. When we lean on back of the seat it's going on to the back seat passenger. Many seats are in the same condition. On my previous journey in other super luxury bus in the same route my seat window was open and it's not movable. Wind was blowing like a hell on to me. The seats usually in many buses are not neat. The back of the seats are sticky. The luggage place is also not neat. Handles are broken. Please consider to improvise the comfort of the passengers.

I booked my ticket through tsrtc online web site and i selected the seat and was directed to the payment page to proceed and then i entered my card deatils and the amount got deducted from my account and i got a confirmation mail from tsrtconline by confirming my payment with
Merchant reference number : [protected]
Ebs payment id :[protected]
Payment mode : visa debit card_tp
Amount : 605.00
Customer name : tsrtc guest
Customer email : [protected]@gmail.com
Status : success
And then i didn't get my ticket deatils and my bus number and seat number.
So now i would like to get refund of my money

Hi,

Bus route no 536. Ie mekaguda to afzalgunj bus follows no timings and the conductor and bus driver behave rudely when asked about the timings.

Actual bus timings are stated as below.

Mekaguda - 7.45 am afzalgunj - 9.30 am
Mekaguda - 11.15 am afzalgunj - 1.00 pm
Mekaguda - 3.30 pm afzalgunj - 5.00pm

On a public holiday, bus follows no timings and after many complaints no action is taken, due to which many people are not using public transport. So few people and students relying on public transport are facing several issues.
Request you to take action at the earliest.

Hello,

I made booking of bustickets - vajra bus tikckets (2 tickets) travelling from karimnagar to hyderabad on may 28, 2018, costing me around inr 620 /-.
As such payment was successful, but not received any tickets for my payment. And, i got an email stating that my "payment status was not successful".

From 25 days, i have been trying with tsrtc for their response, but unable to get the money back.

Below are more details:which i got email
—
Mail sub: refund status : ticket id : 10733 : tsrtconline.in :payment is not completed[protected]

On mon, may 28, 2018 at 2:05 pm, ebs wrote:
Dear tsrtc guest,
This is in regards to your order with reference number [protected] on the merchant website tsrtconline.in.

We are unable to obtain authorization for the following payment[protected].

Please re-visit the merchant website for completing the order.

However, in an rare event that the amount is charged or blocked in your account, we will coordinate with the bank and have the money reversed to your account within 7-10 business days.

For your convenience, we have provided the order details below.

Order information
Merchant website : tsrtconline.in
Date :[protected]:35:04
Merchant reference number : [protected]
Ebs payment id :[protected]
Payment amount : 620.00 inr
Customer name : tsrtc guest
Customer email : sumankumar. [protected]@gmail.com
Status : incomplete
—
After i got email, i tried contacing tsrtc - they are not even responding to my mail, but sending some auto-generated mail.
—
Mail sub : tsrtc helpline - ticket id : 10733
Dear sir/madam,

Thank you for contacting us. This is an automated response confirming the receipt of your email. One of our agents will get back to you as soon as possible. For your records, the details of the ticket is mentioned in the subject line. When replying, please make sure that the ticket id is kept in the subject line to ensure that your replies are tracked appropriately.

From : "suman kumar"
To : online. [protected]@tsrtcbus.in,
Date : fri, 8 jun 2018 16:11:01 +0530
Subject : re: tsrtconline.in :payment is not completed[protected]

Hello,

I tried reaching your customer support contact number.

Below payment was failed, but amount (620 inr) deducted from my bank account.
Kindly deposit the amount back to my hdfc bank account.

Please do the needful at the earliest.

Thanks,
Suman kumar kola
Cont: [protected]
—
Mail sub : tsrtc helpline - ticket id : 11969
Dear sir/madam,

Thank you for contacting us. This is an automated response confirming the receipt of your email. One of our agents will get back to you as soon as possible. For your records, the details of the ticket is mentioned in the subject line. When replying, please make sure that the ticket id is kept in the subject line to ensure that your replies are tracked appropriately.

From : "suman kumar"
To : online. [protected]@tsrtcbus.in, "tsrtc rtc",
Date : fri, 15 jun 2018 19:07:54 +0530
Subject : re: tsrtc helpline - ticket id : 11961

Hello,

Please do not give stupid replies, from 20 days - i have been contacting you
Many times., but your customer care does not lift the phone calls.
Please make the refund process as early as possible, otherwise, i will take
Severe action against your firm.

Thanks,
Suman kola
Cont : [protected]
—
Mail sub : tsrtc helpline - ticket id : 11961
Dear sir/madam,

Thank you for contacting us. This is an automated response confirming the receipt of your email. One of our agents will get back to you as soon as possible. For your records, the details of the ticket is mentioned in the subject line. When replying, please make sure that the ticket id is kept in the subject line to ensure that your replies are tracked appropriately.

From : "suman kumar"
To : "tsrtc rtc", online. [protected]@tsrtcbus.in,
Date : fri, 15 jun 2018 19:01:07 +0530
Subject : re: refund status : ticket id : 10733 : tsrtconline.in :payment is not completed[protected]

Hello,

Still, the amount inr 620 /- is not refunded back to my bank account.
Please find the attached bank statement from the day (28/05/2018) of
Transaction to till date.
Please make the refund of my amount immediately.

*please do the needful at the earliest.*

Thanks,
Suman kola
Cont:[protected]
—

Please look into this issue and make tsrtc to refund my amount back along with fine amount for wasting my precious time.

Thanks,
Suman kumar kola
Cont : [protected]
Mail : sumankumar. [protected]@gmail.com

I have booked ticket for mancherial to hyderabad on 17/06/2018.

Date of journey is 18.06.2018

The money has been debited from my account but i neither got the ticket by mail or to my mobile number.

Date of journey : 15/06/2018

Bus is express from mancherial to jbs

Amount : 258/-

Status : success...

Please look in to this and i hope for refund.

Hi,
I booked ticket on the june 16 2018, i didn't get ticket details in sms and confirmation email.

Again i booked this time i got confirmation not sms, i went to site and requested sms more than twice in 2 hours from different internet connected pc.

I expected a message prior 15mins onbooarding.
It didn't come.

Enquiry staff doesn't listen or respond.
Enquiry contact number no one lifts the call and it is not toll-free.
As an rtc driver salary is of precious money, the money i used in booking is the same for me. I worked for it.

I booked for some other person, so i sent ticket no, seats number and service number by typing.
Driver denied no sms no boarding on to the bus.
I explained to him in the call, i requested sms from the site it didn't come. To the enquiry there, driver and the same to the manager through the phone. Driver is the rudest one of all.

There are really kind people who does everything to help in government.
What is the use, people who has been unkind in listening the issue and displayed the utmost rude behaviour doesn't even bother trashing the good reputation by acting so.

Can you please help me answering to the below queries?
Why is a government transport system-telangana contact number is not a toll-free?
Why there is a online site, if it has issues with its sms service.

Thanks,
Frustated traveller

I booked a tkt on 31.5.2018 from sattupally to hyderabad (Kphb) for the bus service no.64567 tkt no.[protected]Date of journey 2.6.2018). On the date of journey the bus service was cancelled. We are not performed journey on the bus service. So far we are not credited the refund amount into my bank ac.[protected] sbi. Plz credit refund amount immediately to my bank ac.

Hello sir/madam. As i used to work in karkhana, and stays at venkatgiri, daily night i used to wait for the direct bus 10h/25s, my office closing time is 7:30 eventhough i used to wait for 8pm for direct bus. But all the time the conductor and driver used to say it will be up to maithrivanam. And i compromises my self to maithrivanam and again takes an another bus to venkatgiri. But today[protected], it is very rediculous. Driver and conductor both are saying that the bus will go upto patney only. Conductor is very eager to take money for the ticket up to patney. You can see the cctv footage also. The bus was taking u-turn from patney to bus depot. But the board remains same. They won't even change the number board and talks very rudely with the passenger...
Bus number is ap 11z 6154
Route number is 10h/25s
Hakimpet bus depot
Date[protected]
Time 20:18 pm at patney
Kindly do the needful...
As iam a girl, i will look after about my safety becoz i have to travel from karkhana to venkatgiri in the late hours...

I have booked ticket for hyderabad to nizamabad on 15/06/2018. The money has been debited from my account but i neither got the ticket by mail or to my number.

Date of journey : 15/06/2018

Bus is rajadhani 17:50pm from jbs

Payment details :

Merchant reference number : protected

Ebs payment id :[protected]

Payment mode : visa_tp

Amount : 322/-

Customer name : tsrtc guest

Customer email id : [protected]@gmail.com

Status : success

I booked two tickets from hyderabad to godavarikhani through tsrtc official website money deducted but did'nt get ticket.

Below are the details:

Merchant reference number : [protected]
Ebs payment id :[protected]
Payment mode : hdfc bank account_tp
Amount : 648.00

Attached the screen shot also

Today i boarded bus number:ts 09z 7660 an a/c bus at kothaguda, there were passengers who booked the ticket for ecil, last stop of the bus. However, at madhapur tyre has been punctured and we asked to vacate the bus and board another ordinary bus, the difference in fare between a/c bus and ordinary bus is three times, we were denied our amount. We do understand technical issues but since the fare paid by us is for the destination but since we didn't reach the destination atleast minimum 50% or 75% of excess fare has to be refunded. Kindly consider the request and arrange a system for refund when failure is due to technical unexpected reasons.

I surendra babu, had tried to book the e-ticket from www.tsrtconline.in from bangalore to hyderabad on 17/05/2018. Date of journey is 17/05/2018. I did payment using my net banking and money got debited from my account. However, i didn't get the ticket details at that time and got a mail regarding payment is not completed[protected]. It has been a 25 days over and i tried multiple time to reach out support care no.[protected] but no one responding. Can you please confirm my refund status and my payment asap. I already made a complaint to the online. [protected]@tsrtcbus.in, but didnt get any response/call from their side. Please look into this issue and solve asap.

Thanking you

For your information:
Merchant reference number - [protected]
Payment amount -1023.00 inr
Ebs payment id:[protected]

I have travelled from godavarikhani to jbs Hyderabad on 10.06.2018
Below are the ticket details
After getting down from the bus I noticed that I missed my wallet. In that I'm having my important documents
Please do needful.

Service No:3642, DOJ:10-Jun-2018 18:00, Boarding Point:GODAVARIKHANI BUS STATION, Seat No's:2, 4(A:2, C:0), Ticket No.57934282, FARE:779, GODAVARIKHANI- 17:59, DESTINATION PLACE:HYDERABAD 10-Jun-2018 22:42, UID:3023, Ph:[protected], www.tsrtconline.in

Regards
S. Balachandar
Photos. No. [protected]

Dear sir/madam,
I would like to bring it to the notice of the ts rtc department against rash driving by the 40 route bus (Driver : 221144, cnd: 220619, metro express depot - musheerabad, route : sec-koti) on 08/06/18.

Throughout the route the bus driver was driving rashly and nearly moved down many people on the road and other bus stops. Its a request for the department to look into such issues before any unforeseen situation occurs.

Regards,
S morris

I was at my destination at 9:30pm june 08 2018. My home is on the way to bustand. As it was late in the night i pleaded to drop on the way to bustand wich is near my home. He totally ignored my words. Being a girl at that night it was soo hard to reach my place please take action as soon as possible
Ts16z0206.
Date 08 june 2018.
Hyderabad - armoor (Super luxery).

Bus no. Ap36z0159. Depot. Mahabubabad. Bus stopped for more than half an hour in some village en route so that the conductor of the bus could do her personal work. Apparently she was to receive some money from a person in the village and she made the bus stop there for half an hour and collected her money. Even shouted at us for asking. Her reply was "if you want to be on time, next time catch a bus that starts an hour early". Most sensible response i have ever heard. I think rtc buses are like personal vehicles of drivers and conductors so that they could do their personal work wasting the time of all 50 passengers.

The driver of the bus, bearing the number ap11z6920 was driving in the wrong direction at 10pm on 7/6/2018 near gandhi nagar signals.
Both the driver and the conductor who happens to be a lady threw caution to the winds. When we stopped the bus no effort was made to go back.
I am a resident of gandhi nagar and such incidents are a daily routine by these bus drivers who are not concerned about the people or bikers on the road.
Request you to take action on these erring drivers.
Regards

Sir yesterday i have taken the bus pass at ghatkesar counter. The madam at charged 550/- rupees instead of 525/- which was originally printed on the bus pass application. She was very rude and told that pay 550/- or else you i will not give the bus pass. Tsrtc is known all over india for its work. Sorry to say this but the employees like this is not less than the politicians who corrupt.

The bus driver (Service no 10k/j from jagatgirigutta to secunderabad) very rashly overtook my car from the left damaging the door and the left bonnet of my car very badly at dharam karam road today between 7:30-7:50pm. When we stopped and tried to speak to the driver, he used abusive language on us. I want to take this to the notice of higher officials as these kind of drivers are a threat.