[Resolved]  Airtel Mobile Guwahati — unnecessary deduction of account balance

Address:Assam

hello sir i am kamal saha from barpeta road assam i own the airtel prepaid mobile number [protected] of assam circle. On ist august 2013 i was browsing mobile office internet on my mobile phone but i browsed the net at about 9.45 pm for a maximum of 300kb as i was only seeing some information on google but the airtel had deducted a total balance of 131 INR from my main balance account,when i called at the customer care they are saying that i had browsed the net for about 10mb and so they had deducted the above said amount.In no way it was possible that i browsed the net for 10mb as i had only browsed for about 300kb and after that the pages did not load and it said that the connection can not be made due to network problem, then suddenly a message came that i had used some 12mb of net and 130 INR was deducted from my main balance.In no case i had used 12mb of net but i dont know how their system is showing that i had used it.I am sure that there was definitely some problem with their system or network for which they had deducted 130 INR from my main balance. pls help me in this regard.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

AirTel — deduction on my Account Balance.

Some day before i have purchased a Airtel No. [protected] next day my mobile had Activated, After some time i received a MSG (Jokes), then i contact to 121 and say that i m not subscribe any services but i receive jokes MSG.

After a week i recharge a mobile Rs.25 then Switch off mobile, i m opening a mobile on 18th May, 08 i found that my balance is Rs.1.26. i contact to 121 and say for a complaint, my reference is no.[protected].

but no action has been done.

AirTel — Unnecessary Deduction from Prepaid mobile Balance

I am having Airtel Prepaid connection. On 01.08.2008 I have received message stating that my account was debited with Rs. 7 and Rs.7 for renewal of miscellaneous which I never used. I tried to contact to customer care. But it was continuously showing as "Number not in Use", this is the most ridiculous part as this was a situation for customer care No, then you can easily guess what will be condition of other no. At last with continuous efforts of 2 hours I managed to contact to customer care execuitive. But he refused to take complaint stating that data is not updated in the system.
I had enquired about any email address. He told me address as [protected]@airtel.in which was not a valid address. Somehow I managed to send email on [protected]@airtelindia.com on 01.08.2008. I got auto response about confirmation of recipt and promise of reply within 24 Hours. But till today I have not received any communication from Airtel. On 03.08.2008 I have received one more message about deduction of Rs. 7/- for the same reason.

AirTel — deduct balance from account

airtel deducted balance from my mobile without informing to me, when i contacted to customer care line executive is asking that he don't have any details on his system.
To,
Dear Sir/Madam
Date :10.12.2008

Sub: Dally May Prepaid A/c lees Rs.1.00 Rupees.

my mobile number is [protected] All ready Customer care contact & both time massage But not any accusation my prepaid balance dally @ 1.00 Rupees Less.please reaction.

thanking you
your Airtel Customer Mrs.shobha velamkar

AirTel — account deducted unnecessarily

SIR,
FROM YESTERDAY EVENING I HAVE BEEN GETTING MESSAGES(5:26 PM DATED 23.4.09).AND RIGHT FROM THAT MOMENT MY 300RS HAS BEEN DEDUCTED.I HAD TALKED TO THE CUSTOMER CARE EXECUTIVE AND THEY ARE SAYING THAT I HAD SUBSCRIBED A SERVICE FROM AIRTEL LIVE.I HAD NEVER OPENED AIRTEL LIVE.EVEN THEY HAVE CHARGED MONEY AND HADNT GIVEN ME ANY CONTENT EVEN BY DEDUCTING MY MONEY

THIS IS BIG CHEATING.I WANT MY MONEY BACK
RGDS
(YOGESH GUPTA, [protected])
LOCATION-CHANDIGARH
i want airtel free talktime
in molbile phone
my preped ae

Airtel Mobile — Unnecessary deductions

My son and parents use an airtel prepaid connection on an old nokia 1100 type of mobile phones, since a couple of months it has been observed that their is a sudden deduction in the available balance against job alert services, hello tune services, VAS downloads, etc. When I contacted the airtel customer care dept, none of the customer care associate responded in a proper way, the associates simply transferred the call to their superiors and most of the time the superiors (sr. supervisors and sr. managers) themselves cut-off the phone because they could not give any clarifications against the deductions. They have deducted Rs 120/- against VAS downloads, VAS download requires GPRS activated and we have not activated GPRS on any of our phones then how is it possible, my son is a school going kid and my parents are old above 70 yrs of age, its common sense that none of them will opt for job alert or any kind of services.

After calling the customer care for several times they have refund partial amount, but after 5 to 6 days they again deduct the amount giving any fake reasons.

The customer care associates are not ready to register the complaint nor they provide any reference.
These facts of airtel should be escalated publically and everyone should change the service providers to other than airtel.

air tel mobile — deduction for pack not requested

my cell no is [protected] and an amount of RS 160/ was deducted without any reason . next day again RS 30/ was deducted without assigning any reason . may i request you to refund my deducted amount at rarliest .

Thanks
sanjay verma

Airtel Mobile Phone — deduction of unnecessary payment

Sir,

My mobile phone no. is [protected]. Since last 3/4 months Airtel is deducting Rs.0.30 frequently showing a message last call charges, even when my phone is in my pocket or on my table. I can not understand why Airtel is deducting this amount, when I am not making any calls.

I lodged this complaint several times earlier, but I did not get any positive response from them.

= Partha Pratim Gupta
Ph- [protected]

airtel / mobile internet — regarding account balance

this company is reducing my account balance from beginning of this month and whenever i contact customer care, they are also not giving me ay satisfactory asnwere.

Airtel Mobile — unnecessary amount deduction

Today, I received a sevice message from 543211 to my mobile no:[protected] deduction of Rs.45 for 'hello tune' activation from Airtel. I enquired in customer care and they said that we activated the service.then immedietly I sent a massage to deactivate the hello tune service.In reply I got the sevice massage stating that ;Hello tune service is deactivated. But, the deducted ammount Rs 45/- is not credited to my balance account. please help me in restoring my balance ammount

AirTel — UNNECESSARY DEDUCTION

DEAR SIR/ MADAM
AIR TEL COMPANY IS DEDUCTING RS. 10 PER MONTH FROM MY PREPAID NO. 0-[protected] THOUGH I HAVE TALKED TO THE CUSTOMER CARE TO DISCONTINUE THE SO CALLED SUBSCRIPTION. I AM FEELING CHEATED. PLEASE ORDER THE COMPANY TO RECTIFY THIS

AirTel — unnecessary deduction

sir,

my mobile no is [protected] I am a prepaid customer and for the past 5 days from my mobile daily Rs2 to Rs.3 id deducting.
I have not regestered for any services.

Kindly stop this immediately

yours
ksrajagopal
[protected]

Airtel Mobile — unnecessary deduction of balance

my mobile no. is [protected] several times my balance has been deducted from my account. latest on
27 Feb 2011early morning i got a sms that i have been charged with Rs35 (30+05) Rs 30 for some games download and Rs 05 for some games club subscription which i have neither downloaded nor subscribed to my surprise these services have been activated/downloaded at that time when even i have not touched my mobile i was sleeping i dont know that i can operate my phone while sleeping thanks to air tel for discovering this quality of me jokes apart please refund my amount.this is my very hard earned money

AirTel — Unnecessary deduction

Iam having offer msgs of 4500 and its last expiry date is march 5th but if i send an sms today the amount is deducting from main balance, this is very serious please do it asap.
this happnd to me too nw. i called the customer care n they r telling that only 100msgs per day is free in any sms pack plan in Maharashtra Airtel Service. Im using 67rs sms pack which has 15000 sms (local+National) free per month. so a sum of 500 msgs per day. But if i send a msg now it costs me 1.5rupees from main balance of the account. This is a serious issue because they are showing bogus plans by activating the 100msg per day across MH&Goa. Pls solve this issue.

This is Suryaprakash V

AirTel — unnecessary deduction from the balance

DEAR SIR ,

i have two nos. of airtel service provider e.i.[protected] and[protected] with the name of JASBIR SINGH so far, always i have been deducted lot of balance from abovesaid nos. without sending any request by me, and i got lot of mental harrassment whenever i complaint to customer care they promise me to reduce that deducted charges but i never get adjusted my money till now therefore it is to request you that find some solution for me or suggest me how to claim for my lot of refund which has been deducted by the company. THANKS.
i have positive attitude and i believe that you will definitely take action against my complaint. Thanks .
dear sir my number is [protected] of airtel. from some time my no. seems unreachable by my friends who trying calling me. i tried to complaing in customer care many time but they always says that it will done. but the problem remain the same once i goes to nearer cutomer care cente i saw him my cell and told about this problem..then they said some call forwarding thing activated in my cell but still they cant able to solve my problem o[censored]nreachable by some one who trying to call me...what to do i m thingking to change my service but want to tell you if you can give me some solution...

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airtel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    54483
    Pending
    0
    Resolved
    21956
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View all Airtel contact information