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Maitreyee IT Services Pvt. Ltd. — Reliance Landline Phones dead for 1 Week. No Support received

TO WHOMSOEVER IT MAY CONCERN
This is in context to our Office Phone Lines not working for the last 7 days. We have 5 Reliance Land-line Numbers ([protected]/ 28/ 29/ 78/ 90) for which We have been logging complaints at R-Care/ R-Com for the past 7 days but the issue still remains unresolved.
We being a Service Organisation it is important that our clients can reach Us but due to this dismal state of support & services by Reliance We are losing face in front of our clients. Whenever We have logged complaints the very next day We are being told "issue resolved at Server end & ticket closed". Whereas the issue still persists & no one has visited Us to understand the issue in the last 7 days.
Moreover, We have been requesting their Team to give Us the number of their RM or Account Manager but no one is ready to share any sort of data/ info with Us.
On the other hand our Clients are starting to feel We are ignoring calls or are not operational. This has caused Us a considerable loss in business operations!!

We plead to this respected body to take notice of our problems & give Us a suitable course of actions further such as to quickly resolve this issue.
In anticipation of Your earliest support & response.

Your faithfully
Udeet U. Bardhan
Maitreyee IT Services Pvt. Ltd.
105, Gulmohar Center Point, 1st Flr.
Opp. Viman Nagar, Vadgaonsheri
Pune 411 014
+[protected]
Complaint comments  10 Comments     Updated: Share0Tweet0

Comments

service center — land lines dead

dear sir,
we have two land line numbers are not working
since last two days the phone numbers are as follows.


1. 30283993

2. 30283993

pl activate immidealy.

thanks

regrads

nsrao
adm. incharge
dear sir,
pl ignore my privious complaint

the phone no. is like

30283993

30283994

Reliance — fixed line phone is dead

mu phone[protected] has been lying dead for the past 13 days and after numerous phone calls one person did turn up but the fault was not rectified.

Relliance Landline phone — To close Landline telephone number

I request you to close Landline telephone no.[protected] in M/s Sharda Lubricants.
If any chargers will occur from 17/9/09 the M/s Sharda Lubricants will not be responsible.

Reliance Land Line — phone not working and request to close services not accepted

s c gupta [protected]

i hv reliance landline no 079 30120382

it is out of order since last 2 months. they do not acept request to surrender/ cancell my conection
Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare
RCOM Team
Please provide a time-line to resolve this. Even now the lines are not-functional.
Please update Your plan of action. How do You plan to reimburse Us for these losses in Business Hours??
Await Your immediate revert to the above.

Regards
Udeet U. Bardhan
Maitreyee IT Services Pvt. Ltd.
105, Gulmohar Center Point, 1st Flr.
Opp. Viman Nagar, Vadgaonsheri
Pune 411 014
+[protected]
Dear Customer,

We have tried calling you on the given number but we were unable to reach you, Please provide with any of your alternate number if issue still persist.

Regards,

RCOMcare
Team
Please note the numbers mentioned here:
1. +[protected]
2. +[protected]Nawaz)
3. +[protected]Uttam Bardhan)
4.[protected]
5.[protected]

Look forward to hearing form You soon!

Regards
Udeet U. Bardhan
Maitreyee IT Services Pvt. Ltd.
105, Gulmohar Center Point, 1st Flr.
Opp. Viman Nagar, Vadgaonsheri
Pune 411 014
Dear R Com Care,
We find your claim of trying to reach us and not able to reach us is difficult to accept. We gave you 5nos and all five not reachable is a rere possibility. Please note other numbers these are 30523027/28/29 ( All Reliance numbers!!!). The contact names are already provided to you.

Send your Senior representative to come and meet us on Monday 15th July 2013 between 11:30am & 4pm.

regards
Uttam K Bardhan
Maitreyee IT Services Pvt. Ltd

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    Contact Information

    Company:Maitreyee IT Services Pvt. Ltd.
    Pune
    Maharashtra
    India

    Website:
    Phone:9960366602
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