Maitreyee IT Services Pvt. Ltd. — Reliance Landline Phones dead for 1 Week. No Support received
TO WHOMSOEVER IT MAY CONCERN
This is in context to our Office Phone Lines not working for the last 7 days. We have 5 Reliance Land-line Numbers ([protected]/ 28/ 29/ 78/ 90) for which We have been logging complaints at R-Care/ R-Com for the past 7 days but the issue still remains unresolved.
We being a Service Organisation it is important that our clients can reach Us but due to this dismal state of support & services by Reliance We are losing face in front of our clients. Whenever We have logged complaints the very next day We are being told "issue resolved at Server end & ticket closed". Whereas the issue still persists & no one has visited Us to understand the issue in the last 7 days.
Moreover, We have been requesting their Team to give Us the number of their RM or Account Manager but no one is ready to share any sort of data/ info with Us.
On the other hand our Clients are starting to feel We are ignoring calls or are not operational. This has caused Us a considerable loss in business operations!!
We plead to this respected body to take notice of our problems & give Us a suitable course of actions further such as to quickly resolve this issue.
In anticipation of Your earliest support & response.
Udeet U. Bardhan
Maitreyee IT Services Pvt. Ltd.
105, Gulmohar Center Point, 1st Flr.
Opp. Viman Nagar, Vadgaonsheri
Pune 411 014
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