Tata DoCoMo / Postpaid Connection — Non refund of deposit(Rs 500) after termination of post paid service
I had an Aircel number([protected]), i used the service of number portability and switched to Tata Docomo postpaid service somewhere in the month of June 2012. 4 months later i got the post paid service terminated and converted my number to Tatadocomo prepaid. I was suppose to receive my security deposit of Rs 500 that i deposited while taking the TataDocomo postpaid connection in the month of November 2012. It has been 5 months and inspite of my several visits to TataDocomo center at F.C. Road Pune my check has not been provided to me. They made promises all the time i visited there branch that they would resolve my problem and give me a call. I initially coordinated with an executive named- Sagar and then his superior. When i visited the outlet in March i was surprised to her that my check was dispatched in the month of November 2012 itself and was received by me.
When i objected they again convinced me that they would resolve everything and giveme a call within 24 hours, now it has been about a month now. They also informed that a sum of Rs 375 would be given after deduction of my last bill, now kindly guide me that what should be done as i cannot afford to goto their outlet every week and return empty handed, please help me in receiving what is rightfully mine and if possible i am ready to show these people that they should treat a customer as an asset and not a liability.
For any more information please mail me at [protected]@hotmail.com or call me on [protected].
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