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Tata DoCoMo / Postpaid Connection — Non refund of deposit(Rs 500) after termination of post paid service

Greetings,

I had an Aircel number([protected]), i used the service of number portability and switched to Tata Docomo postpaid service somewhere in the month of June 2012. 4 months later i got the post paid service terminated and converted my number to Tatadocomo prepaid. I was suppose to receive my security deposit of Rs 500 that i deposited while taking the TataDocomo postpaid connection in the month of November 2012. It has been 5 months and inspite of my several visits to TataDocomo center at F.C. Road Pune my check has not been provided to me. They made promises all the time i visited there branch that they would resolve my problem and give me a call. I initially coordinated with an executive named- Sagar and then his superior. When i visited the outlet in March i was surprised to her that my check was dispatched in the month of November 2012 itself and was received by me.

When i objected they again convinced me that they would resolve everything and giveme a call within 24 hours, now it has been about a month now. They also informed that a sum of Rs 375 would be given after deduction of my last bill, now kindly guide me that what should be done as i cannot afford to goto their outlet every week and return empty handed, please help me in receiving what is rightfully mine and if possible i am ready to show these people that they should treat a customer as an asset and not a liability.

For any more information please mail me at [protected]@hotmail.com or call me on [protected].

Regards,
Abhishek Kumar
Complaint comments  3 Comments     Updated: Share0Tweet0

Comments

TATA POSTPAID — NON REFUND OF DEPOSIT AFTER NON ACTIVATION

I HAD TAKEN A TATA POSTPAID CONNECTION PHONE NO [protected] IN MAY THIS YEAR.
THE PHONE WAS ACTIVATED FOR ONLY 2 TO 3 DAYS AND DESPITE A NO OF COMPLAINTS, NOT ACTIVATED THEREAFTER. SUBSEQUENTLY ON 14 JULY I RETURNED MY CONNECTION WITH A WRITTEN APPLICATION FOR REFUND OF SECURITY DEPOSIT OF Rs 500/-. THEREAFTER, I HAVE NOT GOT ANY INTIMATION OR MY MONEY BACK. THE SAME HAS BEEN REMINDED ON MANY OCCASIONS TO TIRUMALA COMMUNICATIONS, ERRAGADDA, HYDERABAD.(TRUE VALUE SHOPPE)
Dear Abhishek,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
NON REFUND OF DEPOSIT AFTER DEACTIVATION - TATA POSTPAID

Sir,

I was a tata docomo postpaid customer, I took a free S.T.D & LOCAL calls plan.(RS 899)
but due to excess bill amount i deactivated my postpaid number. that time i also complaint regarding excess bill amount but no action taken.
I deactivated my postpaid number in 1st November.
but till now don't receive my security deposit amount.
I also try to complaint at tatadocomo com website but my complaint was not being accepted.

Please take action to expedite the metter.


Name: PRAKASH KUMAR
tata docomo postpaid no.: [protected]
Account no.:[protected]
Present contact no.: [protected]
Circle: KOLKATA
City: KOLKATA

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