[Resolved]  The Mobile Store And Airtel — SIM Activation

Address:

North 24 Parganas, West Bengal

I purchased two SIMS bearing the numbers [protected] and [protected] from The Mobile Store City Center 2, Kolkata on 28th November 2012 with the bill amount 1576.00 . I provided all the realted documents for the same. I was told that the SIMS will be activated in 3 days as this is a process that is followed in West Bengal for the document validation. I also had purchased an Airtel Dongle for broadband. To my sorrow the SIMs were activated after 25 days from the day of purchase.

I tried to contact Mobile store almost every day from the purchase and they kept informing that we have submitted the documents to Airtel and Airtel need to activate the SIMS. When I was trying to contact Airtel customer support they kept me saying that The Mobile store has not submitted the documents. I was in this loop for almost 20 days and lost the hope even after paying Rs 1576.00. I almost spent more than RS. 600 in calling The Mobile Store and Airtel. I had purchased the SIMS to perform some official work during my vacation and it did not serve teh putpose.

This is very painful that people are not getting the service properly even after paying the amount and no body is going to help in this regard.