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The Mobile Store Complaints & Reviews

www.themobilestore.in

1.8

Updated: Feb 19, 2023

Complaints 489

Resolved

175

Unresolved

314

So far, so good. The Mobile Store is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope The Mobile Store will keep up the work and continue to help more customers with their concerns even better 🤝

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jio phone of 1500 rs refund from the mobile store

Replace the mobile phone (good one spark 4g)

Service provided by sangeetha

Phone sent for repair still not returned

Most useful reviews

One plus 6 display damaged

False claim in advert

Replace the mobile phone (good one spark 4g)

Service provided by sangeetha

The Mobile Store reviews & complaints page 11

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Address: Mumbai City, Maharashtra

Hello, I have taken my Hand set from "The Mobile Store - Bhayander east" along with the Extended warranty for which I have paid the amount of INR 250/-. Now, my cell phone mother board need to be changes as it has been gone. I have send my cell phone two times to "The Mobile Store - Bhayander east" but every time they send it back without repairing it & no reason is also mentioned. Now it is almost 40 days and above but till date...

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Address: New Delhi, Delhi

This is the second complain its long time since complain has been filed, problem started on 27/07/2014 I really don't know what is happening and what kind of service is being provided, , , Due to irresponsible behaviour I have logged the complain in consumer forum as well .. I will wait till I will not get justice ... RP[protected] IMEI NUMBER [protected] EXTENDED WARRANTY NUMBER ..EXWARO 789408 COMPLAIN NUMBER MSCO 10047066 CONTACT...

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Address: Hyderabad, Andhra Pradesh

my order no is[protected] booked on 30th july and i rejected my order and the product has been returned to your warehouse on 18th august and they said process of refunding was started on 21st august . for debit card payments they said that it will took max 7-10 days but still today it hasn't been refunded into my account. when i called them on 2nd september they said to wait for 3-5 days, after waiting for 5 days i called today they again...

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Address: Thiruvananthapuram, Kerala

Hi, I have ordered a mobile phone worth Rs 23000/- through mobilestore.in on 19th August 2014. Within 3-4 days they send me an invoice and confirmed my order and amount has been debited from my account. After that they send me a consignment number of Blue dart but I was unable to track my shipment. I called several times in their customer care number and also mailed and the reply was a technical issue from Blue dart. Later last week they...

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Address: New Delhi, Delhi

Dear Concern, This is to bring you in notice that I have submitted one mobile under extended warranty for repair problem being excessive heating and auto restart of the phone dated 27/07/2014 .I visited the branch for the same on 5/08/2014 they told phone is still not collected by the vendor .I again visited the store on 8/08/2014 again was the same explanation given to me that phone is still not collected by the vendor .Again I visited...

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Address: Chennai, Tamil Nadu

Please go through the mail, you will understand the whole thing.

Please suggest should I go for consumer court ?

Mail communication between the mobile store:
=================================
(the only thing I changed in the below mail is: i replace my personal mail by office mail, as I was communicating from my office mail, but I always did put my personal mail id in CC)

br...

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Address: New Delhi, Delhi

Hi, I had purchased one samsung grand 2 from your one prestitiougs outlet Tilak nagar, New delhi on 8th august 2014. since from that date i am not getting proper networks in my mobile.i had checked with the service provider for the same they are telling that is no network problem form our side. Now in this case pls let me know to whom i should contact and get the problem resloved, pls contact me on urgent basis: MY no is - [protected] Name:...

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Address: Mumbai City, Maharashtra

Had handed over my mobile phone Samsung Y Pro Duos (IMEI No. [protected]) to Mobile Store, Goregaon West on 20.06.2014. The mobile phone was under extended warranty upto end June 2014. However, till date my mobile handset has not been received in spite of making several visits to the Mobile Stores at Goregaon and at Malad (since Goregaon shop was shut down for repairs). Have been told that the mobile was repaired and was sent to...

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Address: Gautam Buddh Nagar, Uttar Pradesh

Dear Concern, I have purchased NOKIA E5-00 from your Gurgaon showroom with one year extended warranty though I found the issue with month after purchased but somehow I was managing till four- five month then I went to nokia repair center, they said that this phone is discontinues phone and you need to may RS:1400 for repairing. I contacted to the store manager of THE MOBILE STORE. They said that bring it to us and the completing the one...

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Address: Lucknow, Uttar Pradesh

Hi, i have purchase HTC desire 816 with extended warranty on 04.08.2014 by SBI net payment. after my purchase i have received only booking confirmation then after 2 days of my purchase i have put a mail to mobile store for shipment details which is not available on shipment track but they respond that i receive my mobile as per company tat i.e with in 8-10 days, then on 8th of august evening i receive call from mobile store in which they...

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Address: Howrah, West Bengal

Asok Kumar Ghosh
21 Bipradas Chatterjee Lane Shibpur Howrah - 711102.
Mobil No : [protected]

Model Name : KB K825 Black
Invoice No & Date : 11552399 & 20/07/14
IMEI [protected]
Extended Warranty : EXTMS2161910 Date 20/07/14
Inv No : 11552399 Dt. 20/07/14

This is to inform you that, the above mobile purchased from your stores, return for repairing on 04/08/14.br...

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I have submitted Sony Xperia Neo L for repair under extended warranty on 5 July in one of outlet in Inorbit Mall Vashi, Navi-mumbai. After consulting with service centre, i come to know that this outlet is closed, that why mobile got returned to service centre. But on retuen way, it got physically damaged(Great courier service). I called 10 -20 times since one month, but getting same answer that motherboard request is raised(Service is the...

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Address: Mumbai City, Maharashtra

I ordered one mobile on 1st August and still waiting for it. Every time I am getting reply that it is delay 5-6 days. If mobile is out of stock then WHY it is showing in stock on website. Really frustrated of this poor service and false promises. DISPATCH my mobile as soon as possible....

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Address: Faridabad, Haryana

Hi, I am Manoj. I have purchased one mobile of Nokia Lumia 630. This I have purchased of Rs 11116/- from Mobile store sector -15 Faridabad with insurance cover. But this price are on very much higher side if we compare it with online. It is almost Rs 1500 to Rs 2000 costlier. Even same set is available in Nokia stores at the rate of Rs 10400/-. Thus your claim of providing handset or mobiles at lowest rates are absolutely false and as...

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Address: Durg, Chhattisgarh

After taking the money they are saying that the mobile is out of stock. Now they have taken the money (paid through credit card) and not giving the mobile. Also the order is not showing on their site (Order No.[protected]. Also they said it would take 5-6 days for the new stock and now it has been 11 days since i ordered it!!! if it was out of stock it should have been mentioned in the site but instead they took the payment i made...

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Address: Ghaziabad, Uttar Pradesh

Sir/mam when i purchased my handset I was told i would get a cash back of rupees 2000 for sure after 1 month, but its four months over now and i didnt got the cash back.please look into the matter or either it would spoil the image of mobile store...

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Address: Jaipur, Rajasthan

Dear Ma'am/Sir, I have purchased an mobile (Apple I phone 4s ) Rs. 23999/- from your store located at vidhyadhar nagar Jaipur, (rajasthan), whereas on your website the same is showing of Rs. 20500/- . and there are some issues like u have to purchased some accessories which is necessary 6% of 23999/- . Kindly guide me is it correct ? Thanks & Regards Manoj kumar...

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Address: New Delhi, Delhi

HI I am Nadeem Ahmed and I bought a Sony xperia j from mobile from janak puri delhi and it is in extended warranty from mobile store . My phone has problem that It showing some lines on display and it was heating also, so submit my phone in mobile Store delhi (dwarka) to (Abhay ), in extended warranty and my phone was in on condition and everything was in good condition except these issue and i was told that we will let u know when your...

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Address: Lucknow, Uttar Pradesh

Good Day,
This is in reference to the Extended Warranty Claim which I made against my Mobile store Purchased HTC ONE X with following details

Serial IMEI Number : [protected] # : EXW: 8577/2014 Model : HTC 1X Customer-Location : LUCKNOW Date :[protected].
Now the complaint begins from the fact that after taking my phone under EW Claim there was no correspondence or communication as to what's happening...

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Address: Gurgaon, Haryana

Hi Team, I deposited my Samsung Galaxy S Duos for repair(Had issues with wifi starting/ getting ON and would hang in between, along with battery dying early due to wifi not getting ON and making attempt to connect). The executive located at sec 31examined the phone and took phone from me for repair. A week later, the executive located at Sec 31 Mobile store informed me that the phone cant be repaired under Extended warranty due...

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