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The Mobile Store Complaints & Reviews

1.8
Last updated Feb 19, 2023
Complaints 489
Resolved
175
Unresolved
314
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The Mobile Store reviews & complaints page 10

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S
satishrajput
from New Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Poor after sale service

Address:New Delhi, Delhi

Sir/Madam, I bought a Cell phone “Sony Experia Miro” from “The Mobile Store” on 09/01/2013 in the name of “Vikas Kumar” (my brother) with an extended warranty of 1 year. Duration of extended warranty is 09/01/2014 to 08/01/2015. As now it’s been more than 1 year and warranty of cell phone with Sony has been expired and now mobile is in time period of 1 year extended warranty with “The Mobile Store”. Now I am...
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A
arpit2030
from Kolkata, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Rudely behavior

Address:Kanpur, Uttar Pradesh

I purchased nokia xl from mobile store kanpur somdatt plaza centre and yesterday (31/10/2014) I got some minor problem of not decreasing the volume so I prefer to go mobile store to show the problem but there employs are so rudely and they talk to me so vulgarity specially the samsung guy standing there they are ready to fight with me and the mobile store boy also taking the side of there samsung employee. And when I told them our problem...
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J
Joel Murray
from Mumbai, Maharashtra
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Non Delivery of the Product, No accurate update (17 days and counting)

Address:Mumbai City, Maharashtra

I ordered a Micromax Mobile from the Mobile Store online website. The purchase was paid for by credit card. The account was debited instantly. At the time of purchase, the order placing screen assured me of a 3 - 5 working day delivery time frame. Given the order was placed on the 14th October, 2014 I expected the same in a weeks time. It has been 17 days and counting, but still no product. I called the mobile store to enquire on the status...
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A
AMITK1802
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Unsatisfied with your services- HAND SET PROBLEM (SAMSUNG NOTE 3 NEO)

Address:New Delhi, Delhi

Hi, I had purchase a Samsung handset mobile ( Note 3 NEO) from your mobile store at kirti Nagar moments mall from Mr. Punit his no. is ([protected]) on 20.10.2014. After 2 days we faced some hanging problem, auto restart issue, heating problems in phone. so we went to Samsung service center and they gave me DOA against the same. And same will be submitted to Mr. Punit, 3 days back but still we have no rec. the new mobile. Now they saying...
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D
dksingla
from Delhi, Delhi
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not dispatching my order

Address:Patiala, Punjab

i had ordered two mobiles Samsung Galaxy Core 2 White from The Mobile Store online on dated 19/10/2014 with order id[protected]. And they are not dispatching my orders every time I call customer care they ask me to deliver within 4-5 days. So kindly help me....
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P
Prith_12
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Complain regarding dispatch of order no.100017381

I order to buy 'Titanium S19 ' white handset form themobilestore.in, order no.[protected] and pay by debit card in 16/10/2014 but they are harassed me and not give actual information, first time the customer care executive agent told my handset has dispatch within Monday (20/10//2014), but I have not received any result, then second time I called her and they said obviously they dispatched within wednesday, third time I called and they told...
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E
ersahildhawan
from Delhi, Delhi
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Without Permission Cancel The order and not inform for cancel

Address:New Delhi, Delhi

My Order number is:[protected] I place a order HTC Desire 816 on 15 October 2014 after 7 days when i call The Mobile Store Customer Care to know about order status, they told me stock is unavailable and automatically without any permission cancel the order. They think customer is mad. Sahil Dhawan [protected]...
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S
shivi_kk
from Mumbai, Maharashtra
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Order No. 100016606

Address:Mumbai City, Maharashtra

The order no.[protected] was placed on 15.10.2014 with advance payment. The shipment terms was 2-3 days as shown on website during booking. The product is not shipped yet. I called their customer care so many times but every time they told me to wait for 4 to 5 days. I am fed up with them. Please help me to come out from this problem....
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Address:Kolkata, West Bengal

Yesterday on October 19 2014 i went to the Mobile Store located in 107, Santoshpur Ave, Rani Rashmoni Bagan, Santoshpur Kolkata, West Bengal 700075, to cut my normal SIM Card into a micro SIM.I asked for the Charges, and the Seller told me i would be charged 100 rupees.I found it very overpriced, but since the mobile store normal is a reputed shop, i thought it would be the normal charge.I am aware of, that normal local shops take maximum...
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I
idriskhan
from Pipalkoti, Uttarakhand
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Regarding Cash Back

Address:Bangalore, Karnataka

I had ordered two mobiles from this website. Having order numbers [protected] [protected] There was an offer of 7.5% cash back on purchase from ICICI debit card within 60 days. After calling Hundreds of times i get a cash back of 1727.18rs after 90 days. But i have recievd it only once. There is no information regarding the other product cashback I have called the customer care about a 100 times. they keep registering comaplaints...
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S
saumya@mba15
from Mumbai, Maharashtra
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regarding purchase of mobile handset through debit card

Address:Ahmedabad, Gujarat

I have placed an order of htc desire 816 on 7th october and order number is[protected].I hve done payment through debit card.I hve rceeived a tracking number on 10th but still i havent received my handset and it is not tracked online also and service on helpline is also very poor.Dont know what to do.My 20000 Rs is at stake....
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R
Rajarshi.Sengupta
from Lucknow, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Comminication Not Given While purchase

Address:Kolkata, West Bengal

I Purchased a Micromax A290 handset from Saltlake sectorV Mobile Store branch. While taking I have checked as asked the representative about the details. They never told that this phone doesn't have (Although micromax also not communicate over box/ handset) capacity to run two Sim and Micro SD togetherly. After billing when they tried and not able fix two SIM and micro SD, they said this phone doesn't support. And their store manager came...
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Ketan Sablok
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Blackberry Z-10 Repair - Work Order No. VFP/BB/14/53873 dated 01.09.2014

Address:Mumbai City, Maharashtra

I had made an online purchase of Blackberry Z-10 model in April from The Mobile Store site. The phone was giving a battery problem right from the time of purchase. Finally by end August, the phone completely went dead. I have given the phone to your authorised service centre here in Mumbai and he said that the phone will be sent to Chennai for investigation. Now it has been almost a month & I have no information on the phone. I have...
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R
rejirajappan
from Kavaratti, Lakshadweep
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mobile phone purchased online not delivered

Address:Kottayam, Kerala

Sir I purchased a mobilephone from themobilestore.in on 20/09/14 and the same is not delivered till date.order no[protected] The fullamount of the phone is paid in advance online.I made a complaint on the website's customercare on 28/09/14 and they asked me to wait for 48 hours but 4 days passed no sign of my order and on enquiry they are still asking me to wait .what should I do?[protected]@rediff.com...
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R
rajat.nerwal
from New Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Phones sold without warranty

Address:New Delhi, Delhi

I bought two mobiles, Samsung galaxy s4 (IMEI-[protected])bill no(24231/[protected] and the HTC one(IMEI-[protected])invoice no.(212336). on the 27th of september 2014. we were informed priorly that these phones are the display models and we could avail discount on them and we would get 1 year warranty for these products from Samsung and htc respectively.In the htc phone i discovered a camera issue so i went to get it rectified under...
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A
amolmtarge
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Mobile phone warranty issue.

As per detail given, we take the extra warranty of 1 year from sep 2013 to sep 2014 with rs. 299.I had submit the phone on 3june2014 to service centre for repairing purpose. But as checked by them, the extended warranty is not found. So they were unable to repair the phone. And also i am reached to the mobile store contact no which founds wrong and the store is also closed when visited their address. So please help me to solve my mobile phone...
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A
akashbalani
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Undue, unreasonable charges asked for repairing mobile even when under extended warranty

Address:Mumbai City, Maharashtra

I have got the extended warranty on my Nokia Lumia 920. There was a minor issue of vibration not working. I submitted my mobile on 16th September 2014 under the Job Sheet order no. RP677915. After 14 days when contacted the store where it was given for servicing to know the status of the phone repair, they provided me with the service center number. I contacted them and they have replied that phone will be repaired only if I agree to pay...
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prashant Pawaskar
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HTC 816 Not received since last 10days

Address:Mumbai City, Maharashtra

I have ordered HTC desire 816 on last Friday i.e. 5th Sep 2014 via order no.[protected]. I have received SMS from your team on Saturday that shipment will get dispatched in next 24hrs. Today after 10days mobile is not received to me. 10 days of TAT is slower that Indian post office I believe. Websites like Flipkart delivers courier with in 2days. This is inspite of daily follow up with company / courier service and escalation, no one is...
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sreenivasan cr
from Chennai, Tamil Nadu
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EXTENDED WARRANTY WAS TAKEN FOR NOKIA ASHA 305 VALID UPTO 30.12.2014

Address:Chennai, Tamil Nadu

EXTENDED WARRANTY WAS TAKEN FOR NOKIA ASHA 305 VALID UPTO 30.12.2014, FROM THE MOBILE STORE, RANGANATHAN STREET BRANCH, AFTER I HANDED OVER THE MOBILE SET ON 16/9/14 AS THE MOBILE WAS NOT SWITCHING ON / NOT FUNCTIONING TO YOUR BRANCH MANAGER, MR.SARAVANAN THERE IS NO RESPONSE FROM THE BRANCH EVEN AFTER 4-5 DAYS. IF CUSTOMER SERVICE IS LIKE THAT, HOW CAN YOU WILL HAVE REPEATED CUSTOMERS TO YOUR SHOP KINDLY LOOK INTO THE COMPLAINT URGENTLY...
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V
Ved0318
from Delhi, Delhi
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After Sales Service

Address:Ghaziabad, Uttar Pradesh

Hi, I got my handset Nokia E-05 which is given for repairing third time in The Mobile Store as per the trail mail description After facing the lot of trouble and contacted by many people and describing the issue many time I am facing the same issue even it is in extremely bad condition and body of the phone is cracked. After having lots of conversation I am not able to find any solution of my problem, we are suffering from lots of mental...
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