The Professional Couriers Complaints & Reviews

- Professional couriers tracking number KUR[protected].

Couriered my document on Dec-26-2012 from Mumbai to Trivandrum.
Professional courier (what a misleading name!!!) has tracking records till Jan-2-2013.
No response for followup e-mails send on Jan-16-2013 and Feb-6-2013

These guys should be sued for their negligence and failure in responsibility.

Feedback posted here is not going to make any difference to the company, but if you wish to be on a safer side, stay away from this company.

On 21/01/2013 sent an important good in a parcel from Borivali (Mumbai) to Vashi (Navi Mumbai). Till now it didn't reach the destination and has been stolen.

VPL[protected]. Complaint has been registered but didn't get any response.

Complaint no: 340544

We are a customer of Professional couriers. The courier delivery boy is always rude with the staff members. After waiting for months patiently, we thought we would take this up to the Branch inchrage (Kabir, Professional Couriers, T. Nagar ) to suggest that he trains the boy to handle customers well. To my shock, Kabir behaves even more worse. He has the atrocity to say this is how we will be and you complain wherever you want. Anyway, I am stopping the service of Professional couriers immediately. Thought, I will put it here so that my fellow citizens know about this.

Hi, My relative booked a courier with “The Professional Couriers” from Yellamanchili to Pune on 22/01/2013 with Consignment No. YLM113436. I did not received it till now. I checked the status online (http://www.tpcindia.com/track.aspx?id=YLM113436) and it is updated only upto 25/01/2013 and it says that the consignment has been dispatched to Hinjewadi godown at 12.15pm on 25/01/2013. But, I have not received it till now. Pl look into it and take an action so that the Professional Couriers start delivering promptly.

A book sent from Kodaikanal to Varanasi by KOD 700989 on 3rd January, 2013 has not reached Varanasi yet after 12 days. I am unable to track it down using the code no as it shows nothing if the code KOD 700989 is entered. I called up Kodaikanal Branch[protected], 2461880). I was given a no of Varanasi Branch [protected] to find out. Is it my job to find out? How professional? I called up the no but it vain as the person could not inform me anything. Yes, he gave me another no. [protected]. This is ABSURD, ridiculous. I wonder at the service provided!

Hi,

I had sent two couriers on 31st dec from Hyderabad

HYD 181443 (Madurai) & HYD 181444(Coimbatore).

HYD 181443 - IN tracking it shows from 02 Jan 2013 onwards it is there In Tirumangalam (Madurai). It did not delivered till now (10/01/2013). Hardly it will take 25 minutes from tirumangalm to the place where it should reach.

HYD 181444 - IN tracking it shows from 02 Jan 2013 onwards it taken out for delivery. Till now not reached the destiny.

First of all , I need reason for 3 day delay.

Next time onwards I may not prefer Professional courier. Professional is there only there in the name only not in the service.

Sir

This is in regard with the services offred by professional courier, chengannur, alappuzha dist kerala. Eventhough i live with in 0.5km from its office and is under the same pincode area they do not deliver the consignements to door step and insted they are asking to take it from office. the reply they give when asked to deliver doorstep is that they dont have enough staff and company is not providing them bata for delivering it door step which is not a concern to the consumer.when tried to contact with the regional office and head office for this issue they were giving some random cell numbers which some persons anseered saying that they are not the authority of it. i request you to take a not of the complaint and initiate necessary action against the service providers

Hi,
I sent a courier through The Professional Courier on 31/12/2012 as urgent courier. I was promised that it'll reach by 2/1/2013 but it has not reached till today i.e. 3/1/2013 12:56 PM. They charged me Rs.250/- because o[censored]rgent delivery request.

I asked them to refund the money for Urgent delivery as it is not delivered as urgent but they refused to do so and also they said that they will get the package back and give it to me.

Please advise what should be my next step.

Dear Sir / Madam ,

I am Kaushik. T working in Enercon India Limited, Brunton Road, Bangalore . I had sent one courier which carried some important original documents through Professional Couriers from my Office ( TPC is the regular courier service provider for Enercon) which is at 3rd Floor, Casa Birgitta, No.10, Brunton Road Bangalore - 560025 to Standard Chartered Bank , Serenity building , Kormangala-V Block, Bangalore - 560095.

But the From Address which I had mentioned in the courier is of my residence , #51, Behind Vidyapeeta, Gururaja Layout, III Main, Bangalore- 560028.

Even till today , the courier is not yet delivered to the Standard Chartered Bank. If the courier doesn't reaches the TO address within 25th of this month I will be penalized an amount of Rs. 5,000/- from the Bank .

The Courier boy who collects the courier daily from our Office ( Mr. Guruswamy - [protected]) is telling that the Docket number is missed & he is unable to retrieve the Docket no.

On , 9th Dec., I got a call from HRD, Professional courier . They enquired from which address I couriered it. I told them I couriered it from Brunton Road , (near MG road) but the From address mentioned in the courier is of my residence. They told OK & disconnected the call. Is there any problem bec. I mentioned From address as my residence & couriered it from a different area ? I hope this courier is still with the HRD.

Now, I do not have the docket no. neither I know where the courier is. Rs. 5,000 is a very huge amount for me & I will be in very deep trouble if the courier doesn't reaches there before 25th.

I got this mail ID from the no.[protected].

I sincerely request you to pls. do me a favour in tracing the courier.

Looking Forward for your kind support.


Regards,
Kaushik T
Enercon India Ltd.,
10, 3rd Floor, CASA BRIGITTA,
Brunton Road,
Bangalore-560025
Mobile : +91-[protected]
=====================

Dear HO officers,

I was sent a parcel containing- a chocolate gift pack(Ferrero chocolates, 24 pcs Cost: Rs:545 ) through Professional Couriers on 8th December from Guindy, Chennai, Tamil nadu.

The consignment number was MAA[protected]
It was to be delivered on 10th or 11th of December in Bangalure. When there was no delivery till 11th I started calling their customer service numbers:44999944 in Chennai and the agent in Guindy. Despite repeated reminders, there was no response. Once that I got through, I was given a complaint number (25911). There was no further communication from their side though they promised to get back in an hour.

After lodging an complaint, the parcel was delivered on 12 th December 2012. But the out of 24pcs , 16pcs was missing.

I filed a complaint against this theft in guindy office on 12th December and yet I didn't get any responce.

This is clearly a case of negligence and theft on the part of the your courier company.
We believe the courier and send our stuffs to our beloved ones on their special occasions. If these people do this kind of illegal stuffs how do we send our parcels in future

kindly help me out and compensate for the same and believe the culprit gets sued for his mistake and stop doing this stuffs in future to others.

I am so sad that professional courier spoiled my gift on specail day.I believe the judgement will be in consumer's favor and I get the compensation for my emotions and feeling.

Consigmant: A chocolate gift pack-Ferrero chocolates, 24 pcs.
Cost: Rs: 545
Weight: 610gms
Courier Change: Rs: 70
consignment number: MAA[protected]Dated: 8 December 2012.

Regards,
Vipin Srinivas Vijayan.
Chennai.
Ph: +91 [protected].

Myself Vijay Amirtharaj booked a courier with Professional courier in Madurai,Arasaradi branch.BOOKING NUM- IXM7131396 on 22/11/2012 to chennai. When I contacted Professional courier customer care, they said it has not reached chennai pl check in Madurai. I have asked in Arasaradi-Madurai branch they have asked to give complaint in main branch of Madurai professional courier. After giving complaint in main branch I'm not getting feedback or response or status of my booking yet. They are not understanding importance of timely delivery. My contact num-[protected].

I am a doctor from trivandrum. One of my friend send me a very important document on 16th november 2012 from chennai through professional courier. I waited till 21st of november for the delivery. So i approached professional courier office in kilimanoor which is near my house. When i enquired about my parcel, I was told that the courier will reach by afternoon from attingal courier office. So i contacted attingal professional courier office, they informed me its already reached killimanoor office on 20th november afternoon. I asked the person who is sitting there about the courier. after searching each every corner of the office finally found out the parcel. I dont know on what basis they can simply say that it is not there. The person sitting there didnt mention me to sign a paper after collecting the parcel. soon after collecting the parcel i left that place. Evening by 4.45 I got a call from the manager of professional courier kilimanoor, from the begining he started threatening me for not signing the paper there. I told him its the duty of the person who is sitting there to inform the coustomer to sign the paper. and that guy also told they only deliver the courier once a week inspite of how much important it is.
I have not seen a courier which delivers only once a week to the costomers.And i cant understand on what basis they can shout and abusing a costomer. its the duty of the courier people to deliver the parcels and explain properly the formalities while collecting the parcel. I also think he hasn got any right to speak to a coustomer so rudely. In future he should not repeat the same mistake to any other coustomer. ITS COMPLEATELY UNPROFESSIONAL FOR A SO CALLED PROFESIONAL COURIER.

I sent a courier from raipur on 5th nov 2012 via professional courier. They took Rs. 120 and said that the courier will reach ahmedabad (Destination) by 7th nov 2012. Its 10th today and i have'nt recd courier yet. I had chat with Mr. Soni from raipur, Mr. sachin from ahmedabad and Mr. patnaik who looks after Chattisgarh. All three have no answers to my question that where is the courier. They are continuously trying to confuse me since 3 days. Even they abused me. I would like to lodge a complaint against all three and would ask their company to take strict action against them. Also i want the company to compensate me for the loss because of the delay in courier.

Regards,

Akshat Kabra
Ph.: [protected]

SIR I INFORM YOU I SEND ONE URGENT LETTER VIA PROFESSONAL CORIUER NAGERCOIL TO GOA.BOOKING DATE 10.10.2012. BOOKING NO ...[protected] BOOKING NAME SUSI SURESH.RECIVER NAME ,P.V .JAGADEESH. STILL NOT RECIVED. MANY TIME I ASK TELIPHONE AND SEND E MAIL. NOT RESPONSIBLE,THIS LETTER MY INSRANCE CLAIM . NOW DATE IS OVER, WHO WILL TAKE RESPONSIBLE.HOW MANY DAYS MORE TO DELIVARY. GIVE ME DELIVERY DATE. MY TIME WASTE. AND MY MONEY LOST.BECOUSE OF YOUR PROFESSONAL CORIUR,PLS TAKE IMMIDIATE ACTION. AND INFORM ME,MY E MAIL . [protected]@yahoo.com phone [protected] suresh

I BOOKED ONE CONSIGNMENT FROM TRICHY TO PERAMBALUR VIDE TRZ 55914175 THROUGH PROFESSIONAL COURIER ON 03.10.2012.SOFAR(TODAY 13.10.2012) IT IS NOT DELIVERED. IF I CONTACT[protected]& [protected] THER IS NO RESPONSE.[protected] ONLY ONCE ATTENDED MY CALL.AFTERARDS HE IS NOT LIFTING MY CALL.I SEND A COMPLAINT TO CUSTOMER CARE MAIL ALSO. FROM THERE ALSO THERE IS NO RESPONSE. I AM HAVING THE COURIER DOCKET SLIP.CAN I BOOK ACOMPALINT OR GO TO CONSUMER COURT.
I REQUEST ALL WHO ARE USING PROFESSIONAL COURIIER PLEASE GO TO SOME OTHER COURIER SERVICES.
VERYVERY VERY...............................................................................⇄ WORST SERVICE.THEY BASED ON CUSTOMERS.
THEIR THOUGHT MAY BE CUSTOMERS ARE DEPENDING WITH PROFESSIONAL COURIER ONLY

A Parcel was booked on 26/9/12 from Kurla -Kamani Maharastra to Guwahati -781026 . But when the Parcel was not delivered to me on 1/10/12, i tried to contact regional office no. which is provided in Professional Courier website GAUWHATI :A K Azad Road, Opp. Neelkanth Apartment, Rehabari, GAUWAHATI - 781 007.. But the person replied that HE is not associated with Professional Courier now which is very surprising that company is not updating their website......Then I contacted the Sender in Maharastra that i have not recieved my parcel.....He provided me a No. When contacted..... to my shock.... the Customer Care Lady told me that the PIN-781026 is not in service area of company . I asked her then why it is showing in your website as a "Network Availability Area", she replied "I DONT KNOW WHY ITS SHOWING". Even I offer to pick up my parcel from nearby area where she can deliver but she decline to do so and said "no one is here to take parcel to that place, so you have to pick up from Office". I even logded comlaint to their Head office through email...but no reply recieved... on 6/10/12 they called me and offer to deliver my parcel to their choice of place ( not my Address).... Finally I arranged to pick my parcel from their office on 06/10/12.....Thank You Professional Courier for your QUICK SERVICE......... Now i want to ask some question to Professional Courier.....Who is responsible for all this? Your Website which is providing wrong informatiom about PIN-781026 or your regional office who is not delivering, not even informed me about my parcel ( I think that is also not in their service to inform the reciepent....) and now fooling the customer by saying NOT a Service area, so the customer can take their parcel from office which will save their delivery cost........or a SENDER who trusted your company for quick service...........So I want you ALL to BE Aware of such practice of COURIER SERVICE.....

Dear Sir,
As per our telephonic conversation i am sending various detail of my consignment:

I book my consignment on 2/10/2012 at your collection centre near IIT Gauwahati for Lucknow with consignment number GAU88082074 after 2 days i start tracking it online but it didn't shows any detail of it i call at Delhi and Gauwahati office they also say their are no record find when i meet to person who collect my consignment he say that he send it by Indian registered postal service because no service available at mention pin (226019) since he is telling lie and any way if service is not available he is not authorize to send my courier by any other means. Kindly consider my issue and take necessary action.



Note: Receipts detain in attachment.

Dear Sir,

I had sended one courier through Professional Courier from Patna to Indore on dated 22.09.12, but after 08 days it received at Indore Office.
But two days goan it is not deleived at my address, the people in the office said that they have no person to delieved this courier at specific address.
The behaviour of the Staff is totally irresponsible, I ALREADY SENDED MANY MAIL TO THEIR HO OFFICE MUMBAI, Patna office, Indore office ,Channai Office, but their is no response from any body.
My details of courier is as below

1). Consignee - Manohar singh, house no. B-668, Silicon City, A.B.
Road, Near Rajendra Nagar, Indore(M.P), 452012.


2). Consigner - Ujjwal Singh Panwar, Ultratech Cement, Boring Road,
Patna.

3). Consignment No. - PAT6005147

Polease do some need full.

thanks

Regard

Ujjwal Singh Panwar
[protected]
ujjwal.[protected]@adityabirla.com

BLR[protected]
One Muhammad Younes from Professional Courier Services has approved the parcel as a document. MY parcel was a jewelry and not a document. I am defintiely sure he is the one who stole its contents and sent a fake parcel.

The goods sent though this parcel was stolen and I received an empty packet..Pls. take legal action on this open theft by a courier service company....

COURIER SLIP NO : 38751130

On 12.09.12 Our cochin office send a parcel through professional courier which we receive only on
19.09.12 at 4pm. As per our investigation, we knows that it is received in your kollam office on 13.09.12.
So Clarify and findout the reason for the same and replay at the earliest.

As we talking about the reason for the same with your delivery staff, his response was
totally unofficeical. So pls do the needful

Regards
Aravindh