The Professional Couriers Complaints & Reviews

I sent a shipment through Professional courier on 24/12/2011 (Saturday) and I was told by the person in the counter it will reach by Monday evening. It was Wednesday evening when the courier still didn't reach, I had to give them a call and after checking status they told me that it is in transit still. They also didn't have any idea why the courier didn't reach and was with the Kolkata airport hub office of Professional courier.

The lady on the phone told me that it takes 48 hours for the courier to reach the destination. Considering the fact that I had sent it on Saturday, it should have been reached by Tuesday latest and I am still waiting for it to be delivered. The contents of the shipment were extremely important and the papers inside need to be submitted by today (28/12) afternoon.

I would like to have a resolution on this and ask for a compensation for the loss I am going to incur due to non delivery of the courier on time.

Thanks.
Joydeep Sengupta
joydeep.[protected]@gmail.com

Dear sir,

I`m Santanu Kar from (W.B.), I have send two cartoon materials through THE PROFESSIONAL COURIERS two different district on 15.12.2011. But till now no tracing that material also not tracking those materials. When compline in THE PROFESSIONAL COURIERS office they are no respond properly. They are not taken any responsibility for those materials. Totally harassment me day by day.
My Consignment number is- KLY102393 and KLY102394
It’s a request to you that please do something.

Thanking You.
Mr.Santanu Kar.
propaitor of re-store mobile store.
www.re-store.co.in
B-6/60, Kalyani
Nadia (W.B)

I had sent a local courier on 28 Nov 2011, containing a product worth Rs.299/- Airway Bill No. MAA[protected]. This courier was not delivered and the The Professional Couriers were unable to trace it. They told me to give them a letter with all the details mentioned and that they would compensate me for the loss. I went to their office with the letter on 02 Dec 2011 but couldn't meet the manager. The person to whom I handed over the letter said he will give it to to the manager and clear my case..since then I have been calling their office daily and every day they keep saying they will call me back and till date I haven't received a single phone call from their office.

This morning when I called I spoke to someone who said he's the manager and said he's not received my letter..which is very surprising because everyday since I gave the letter whenever I called I was told my letter is with the manager and that he's looking into my case and it will be resolved soon. Now the manager says he's never seen my complaint letter. Really whom to believe in that office??.

I cannot understand how these people keep losing things..and their customer service is zero. They absolutely don't live up to their name..they need to change their company name to The UNPROFESSIONAL Couriers.

I'm not sure how long I have to wait to get compensated for my loss..

Malathi

We GM Healthcare & Lifestyle send two Consignments Separately to AMALA Hospital , Thrissur Kerala , via PROFESSIONAL Courier Networks ,from its DELHI sarita Vihar Branch . 24 Cartons ( 10 + 18 ) DEL[protected] cartons ) & DEL[protected] Cartons ) on 3.12.11 , We Paid Rs.7050 as their bill amount
The products sent were Nursing Wipes Gama UK . 440 + 250 pieces ( 690 Pieces in 24 Cartons )

The Consignment reached the destination on 12.12.2012 Partially at one department in a mutilated , tampered with, state , with products seemingly torn and in stolen state , and cartons nearly 6 - 7 torn state. Now the Hospital Authorities are not willing to pay or accept the consignment in that state , rendering a loss of nearly Rs. 75,000 to us .

We request the Consumer Forum to file a case against this Company with immediate effect and we seek a compensation of Rs.1,00,000 against the loss rendered to us, and damage to our reputation .

We request your interference and follow up , esteemed Authority for Consumers.


Manager

For GM Healthcare & Lifestyle
19 A , M Block
Sarita Vihar
New Delhi 110076
[protected] , 65029444
[protected] ,[protected] , [protected] ,[protected]
[protected]@hotmail.com
[protected]@live.in

I regret to say that the most pathetic courier service i have ever come across is Professional Couriers. A courier Posted by me Docket / POD No BLR72817575 on 21st November 2011 has not reached so far to Annamalai University, Annamalai Nagar, and Chidambaram – Tamil Nadu. After seeing the status in Website, I approached to Bangalore Head office – (Ms.Pavithra) She is too irresponsible person to inform me the status of courier took almost 10 days. After a long period she informed me that my consignment got lost and ask me the details of consignment containing (in between so many calls from my side to track and remind her). I told her that my courier which I sent to Annamalai University to apply Convocation, had the following documents
1. Original Indian Bank DD amounted Rs. 750/-
2. My all marks card copies with Application.
Finally on 10th December, 2011 Ms. Pavithra from Professional Courier Head office – Bangalore told me that my consignment has lost and I have to get a duplicate DD from Bank. When I went to approach bank they told me there is big procedure to get duplicate DD, (I have to give them letter with Indemnity Bond worth Rs.200/-) and additional Service charges.

Over all I have suffered a lot for not submitting the My University Application in time, I have to take Leave from working office also. I have faced a lot of problem because of one person’s (from reputed Professional Courier) negligence.

Now when I am seeking compensation from them, that irresponsible lady Pavithra saying she can compensate only Rs. 100/- When I told her that I will give complaint to Consumer Court, she said go ahead. She is not contacting me to her higher officer so that at least I could got solved my problem from them.

Dear sir you named as Professional Courier (Does it mean professional), The Professionalism is missing hence I request you to teach professionalism to your irresponsible employees, As this brings in bad name and is not good for long run.

I frustrated with these irresponsible people. Please suggest me what is the solution for this.

Waiting for your valuable reply on this.

Regards

An aggrieved customer

YARAB BABU
[protected]@gmail.com
[protected]

MY PARCEL FOR GURGAO WAS PICKED UP FROM MY RESIDENCE IN MUMBAI ON THE 11TH .FEBRUARY ie 9 MONTHS AGO,INSPITE OF REPEATEDLY ASKING AND MAKING PHONE CALLS NO PROPER REPLAY WAS GIVEN TO ME .I PERSONALLY WENT TO THE OFFICE AT CHAKALA 3 TIMES AND MET THE ADMINISTRTIVE MANAGER MR. RAMACHANDRAN WHO PROMISED TO LOOK INTO THE MATTER.BUT 6 MONTHS HAS PASSED NO NEWS AND THE THE PHONE JUST GETS DISCONNECTED.I AM SURE THE PARCEL IS EITHER STOLLEN OR LOST BY THE COURIER COMPANY. I AM A RETIRED MAN AND CANNOT WITHSTAND THE JOURNEY TOO OFTEN. MOREOVER THIS PARCEL IS A GIFT TO MY DAUGHTER AND SON IN LAW S WEDDING ANNIVERSARY.THIS IS A VERY SENTIMENTAL AND EMOTIONAL FEELING FOR ALL THE MEMBERS OF MY FAMILY WHICH INCLUDES MY MOTHER WHO IS 86 YRS. OLD. THE TOTAL VALUE OF THIS GIFT IS RS.4510 AND 3 VISIT BY AUTO TO THE OFFICE .I REQUEST YOU TO LOOK INTOTHIS CASE SERIOUSLY AND SEE THAT I GET MY COMPENSATION .THIS SEEMS TO BE HAPPENING VERY OFTEN .

Hi,

I had sent a courier from Bangalore to Annamalai University Tamil Nadu, on 21st November, 2011 Monday, but so far not delivered. Status is coming that it is still on.transit. When I called customer care and branch office they are not responding properly. I do not know what to do. It was my convocation fee sent to University. I am strongly request you to not to send any urgent courier through Professional courier. It is very worst in service.

Dear Sir/Mam,

Thru this complaint I would like to bring it to your notice about the pathetic service provided by "Professional Courier" in spite of paying high charges. My father courier some important documents (alive certificate for Pension payment) on 12th Nov'2011 from Bangalore to Jhansi under the invoice/challan number "BLR[protected]" and the status as on date is "In Transit", we contacted the receiving place and got confirmed that the courier "Not Received".



I have tried reaching to their local office, Corporate office but the person received the call was helpless, I have register my complaint thru email but no Answer. I guess, it's high time to bring some norms and penalize these courier services if not delivered on time.



I would recommend to close such Courier services and get back to old days of "Indian Postal Services" which were far better that today's courier services who are just minting money as COURIERing has become part and parcel of life.



I kindly request you to take some concreate actions against "PROFESSIONAL SERVICE" and intimate me about the action taken.





Thanks,

Shastri ([protected])

We are sent one cover with important documents on[protected].
to day it is[protected] .but till now it is not delivered.we make enquiry for this transaction but Rajahmundry Professional Courier People could not react responsibleyy........we are facing a lot of problem with this trasaction .
my shipper no: RJY431145 Dt:[protected].....

Hi,

I am very much disappointed & in trouble from last 15 days, as one of my courier(my Doctor's prescription) delivered to me on 19-Oct-2011 from One fo the hospital in mumbai. the docket no. is VPL[protected]. I am searching it since last 10 days, on net it display status "Dispatched to Sanaswadi" on 20-Oct-2011, when I tried to confirm no body on any of the no. pf professional courier in pune & mumbai receiving the phn, on thrusday 2-Nov-2011 one lady received the phone (no. [protected]) asked for docket no. & replied after check "abhi nhi aaya kal phone kro" and suddenly disconnect the phone. After that i have tried many times on that number but no response????

On the same day i have sent a complaint mail to all email id's of professional courier (mumbai, pune branch) given on net, on 5-Nov i received a call nearby 3.00 P.M. from a pune local no. a male person asked "aapka courier pahucha kya". I said no and i also informed him that i have sent a complaint mail, he replied"ek baar jake apne post box m dekho na?" i replied him i daily check my post box and how can a courier company can put courier on post box without any info ? also no any updates on net, the person has disconnet the phone.

Today on 7-Nov-2011 again i called my sender they said they already complaint but they also haven't got any reply? they have given me a no. [protected] to enquire but asusal no bodi is receiving??? i got huted finally when i called again to the lady on same no. [protected]. she picked up phone asked for docket n said "ye area mere under m nhi h". she told me that she is giving another no. to me where i can enquire, while giving no. she was in so hurry, shouted on me that "madam jaldi likhiye mera dusra call aa rha h" i write no. when she repeated no. that was different no. when i asked me she loudly shouted on me" madam aap galat likh rhi h" i asked her name again she disconnected my phone?
The courier is very important for me, i am very upset even i haven't use this couries services but because my sender's using there services now I am suffering from last 15 days???
please help me what to do now to get my important document??

I couriered my 4GB sandisk pen drive, using professional couriers within chennai. The pendrive was enfolded between newspaper such that it is hard to spot out. Next day the receiver has found a small slit in the couriered cover and also in the newspaper and the pendrive was missing. There is no professionalism in the professional couriers. So, cheap enough to steal a pendrive so tactfully. But, the toughest part is that nothing can be done against this. Let me know if something can be done against this.

I AM EKTA GARG FROM DELHI HAS MADE A COURIER THROUGH DELHI TO PUNE IN SENSE THAT THEY WOULD DELIVER THE PRODUCT ON URGENT BASIS AND SAFELY.THESE INHUMAN PERSON TOOK 10 DAYS TO DELIVER MY PRODUCT AND WITH HALF OF THE THINGS MISING FROM THE PARCEL WHO IS RESPONSIBLE FOR ALL THIS.???????????????????????..NO ONE IS ACCEPTING THEIR FAULTS...PUNE GUYS SAYS TALK TO DELHI PEOPLE FROM WHERE YOU MADE THE DELIVERY AND DELHI GUYS SAYING TALK TO PUNE AND MUMBAI ...WHO WOULD CLAIM FOR THE THINGS????????????????????PROFESSIONAL COURIERS ARE FRAUD AND CHEATED THEIR CUSTOMERS FOR THESE THINGS....I WANT ALL THE MONEY FOR WHICH I FACED LOSSES PLZZZZ IF SERIOUSLY SOMEONE IS LOOKING TO THIS CONSUMER COMPLAINTS TAKE STRICT ACTION TOWARDS THIS FAKE AND BETRAYING COMPANY...

INSPITE OF REPEATED COMPLAINS I HAVE NOT RECEIVED A PROPER REPLY ,MY PARCEL SENT FOR MY DAUGHTER S WEDDING ANNIVERSARY HAS EITHER BEEN LOST,OR STOLLEN BY THE STAFF.THE ADM. MGR.PROMISED TO PAY THE COMPENSATION BUT IS AVOIDNG ME AND MY CALLS.THIS IS THE WORST COURIER SERVICE EVER EXPERIENCED .I AM 67YRS.OLD ,RETIRED AND CANNOT TRAVEL TOO OFTEN BY AUTO OR BUS THE COURIER OFFICE THOUGH I HAVE VISITED THEM 3 TIMES SO FAR AND MADE NUMEROUS CALLS.THIS IS NOT THE WAY TO TREAT A CUSTOMER .HE MUST BE PUNISHED AND I MUST GET MY COMPENSATION WITH INTEREST AS HE HAS EMOTIONALLY CHEATED ME.YOU MUST TEACH HIM A LESSON . MY NAME IS SESHADRI AYER,MOB NO. [protected].

hi,
i purchase books from online i.e. bookadda.com .They despatched books to kolkata on 3rd october thats good but the main problem is courier service because on 8th october 2011, despatched to kolkata - Airport Hub Office and till date today is 20th oct 2011,i am not receive my books.i try to call courier customer care number mutiple times but all numbers are always busy and i send the mail to cc but they are not responding..that book is very important for me and this kind of delay its not good for customer.

I am requesting you to please take a action on "The professional couriers".

dear sir,
i have send one parcel bedford coonoor branch to yoganathan gudalur dt 5/7/11 refer no is cnr0249903 still not delevered we are spoke to manager he say parcel missing we give some other solution still he not given any responce we need a soulution for this parcel kindly help me I[censored] have any RESPONSIBILITIES pls reply for this
regards ,
hassanelectronics,
coonoor
ph [protected]

I got a courier today....

Courier trace number: MYD1715049
Courier dated :[protected]'
received on :[protected]
Value of the courier : 900 rupees
Pack weight at the time of packing : 3 kgs
Pack weight at the time of packing : 1 kg

The courier contains sweets which has been made by my grand mother for diwali.
At the age of 78, she sat for hours and made the sweets in her own, because of the love she has on me and
Fortunately THE BULL COURIER COMPANY OFFICIALS HAVE ATE THE SWEETS,
AND I GOT 1 kg ALONE, which is nicely packed by the officials once again...

It may be silly that i say this....

Think a situation, when it happens to the individual employee of Professional courier...

I DIDNOT EXPECT THAT SUCH A REPUTED ORGANISATION WILL BEHAVE SO SILLY...

THAT THE COMPANY IS READY TO LOOSE A CUSTOMER FOR JUST 2kg OF SWEETS//

A RUTHLESS, BLOODY AND CHEAP ORGANISATION, WHICH IS THINKING THAT IT LL REACH THE HIGHTS IN FUTURE...

THE ORGANISATION FILLED WITH TRUST BREAKING BONELESS HUMANS.....

THEY ARE NOT PROFESSIONALS, THEY ARE BONELESS UN PROFESSIONAL....

DIE SOON THE COMPANY....

WITH ALL MY CURSES,....

Karthikeyan .E

Note: even the customer care cut the call for about many times after i said i want to launch a complaint....

this is how the bloody organisation...

hope the organisation will not respond to this cuncern even....

Never ever trust Professional couriers for sending any of your stuff. I have tried them 2-3 times since they are little cheaper. Once my parcel never came. Other time my parcel came with stuff missing. My Mother-In-Law had send cashew nuts to me through professional couriers and when it reached here it was half the size and completely open after the starved employees of this courier service ate it. I had to eventually throw away the entire parcel since I did not trust the hygene of these people.
Pay a little extra and send it through blue dart or DHL or even DTDC.

consignment no:-505033 & 505031 not delivered yet.
There were two parcels, one to GANDHINAGAR [state-Gujurat] pin:-382002,
another to CHAMRAJNAGAR [state-karnataka], pin:-571127

online tracking is zero.

There is no tracking in PROFESSIONAL COURIER.
HOW CAN WE TRUST ON PROFESSIONAL CORIER ??
I REQUEST PROFESSIONAL COURIER MANAGEMENT TO LOOK INTO THE MATTER...

Respected Sir,
I am a practising Chartered Accountant and one of my clients from Chennai sent an important document to me . They booked the consignment in Chennai on 28.09.2011 at 20:43 Hours vide Consignment Number MAA[protected]. The documents contained therein is highly important to clarify their substance of having filed their return of income for the financial year[protected]. The same had not reached at my office till 17.00 Hours on 30.09.2011 by this time of sending this complaint. When I contacted the local Professional Couriers[protected] a woman replied irresponsibly and was very much particular about the consignment number. I was unable to produce the correct consignment number and asked whether the address mentioned in the said courier was sufficient enought so that it could have been delivered on the next day i.e., ( 29.09.2011 ) itself. She was not sincere enough to entertain my request despite of having fault on their part as not to have delivered the consignment on the very next day. She was not prepared of connecting to their superiors when I wanted to contact them. Every information contained in that consignment which was useful to render my professional expertise to my client was unduly disturbed by the professional couriers management. The last day for filing the return of income was also 30.09.2011, after which date the receipt of the said consignment would be meaningless. Had i received this consignment on 29.09.2011 itself i could have had some clarrifications and rectified the defects if any. Hence this caused unnecessary worries. Pl render justice.
CA R Ravichandran

Dear sir,

I have courier a material from Bhongir , Nalgonda (A.P) weighted 36 kg.on 23/09/2011 to Firozabad as the Godown delievery(Party collect) Consignment No. BGR622633 at the Professional Courier Firozabad depositing the charge 1440 Rs. But the material had reached to Agra and the firozabad courier head is not collecting the material from Agra Office. He is asking me to collect the material from Agra office. I had also talk to lucknow office but no respond we get from there.The distance between Agra and firozabad is about 50 Km. And the behaviour of the TPC Firozabad is Rude regarding that.
Kindly help me regarding this.

With Regards
Arun SIngh
Email Id:- [protected]@yahoo.co.in
Phone:- +91-[protected]