The Professional Couriers Complaints & Reviews

Hi,
I had booked a parcel from Chennai to Bangalore on the 7th of August with address for delivery
no 502, Duo Harmony
Suranjandas Road
Hoysalanagar
Indiranagar
Bangalore 560075

When called to inquire about the parcel on 10th , I was informed that the parcel as been send to the branch office in Ram Murthynagar and would be brought to Indiranagar branch the next day.
Its 13th today, I approached the Indiranagar branch to inquire, iI was told by the staff that they dont have the details to the consignment no MAA[protected] andI should contact Chennai.
(Same staff member who told me that the parcel was in Rammurthyu nagar )

My parcel is very important to me, I was to receive with 3 days of dispatch and your service response from your branches has been pathetic, whats professional about this??? Nothing!!
The delay caused due to the mishandling of the parcel has affected my business as I was to receive some imp documents in the same.

This mail is my final intimation to your service to ASAP!!! deliver the parcel to my address.

PS: The address given o the pickup counter in Chennai is correct as mentioned above , same also in the counter slip.

Indiranagar Proffetional office Details

Tel: [protected] (office staff not being ' proffetionbal' about customers grievances)
Manager : [protected] (not responding to calls)

I am hoping that the corporate would know why them named their service PROFESSIONAL and followup on this ASAP!!

Regards

Sudarshan



--
Sales & Corporate Relations

Sudarshan Naik Borker
Hand phone:+ 91 [protected]
Telephone: +[protected]
LinkedIn:http://in.linkedin.com/in/nextbitcpusudarshan
Skype: sudarshan.nextbit


www.nextbitcpu.com

NextBiT Computing Pvt Ltd.
Bangalore

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Hi. This is the qmail-send program at mail.njtech.com. I am afraid I was not ...
2:02 PM (19 hours ago)
Sudarshan Naik Borker

3:00 PM (18 hours ago)

to blrro, blrka, blr-ro
Hi,
I had booked a parcel from Chennai to Bangalore on the 7th of August with address for delivery
no XXX, Duo Harmony
Suranjandas Road
Hoysalanagar
Indiranagar
Bangalore 560075

When called to inquire about the parcel on 10th , I was informed that the parcel as been send to the branch office in Ram Murthynagar and would be brought to Indiranagar branch the next day.
Its 13th today, I approached the Indiranagar branch to inquire, iI was told by the staff that they don't have the details to the consignment no MAA[protected] and I should contact Chennai.
(Same staff member who told me that the parcel was in Rammurthynagar )


My parcel is very important to me, I was to receive with 3 days of dispatch and your service response from your branches has been pathetic, whats professional about this??? Nothing!!
The delay caused due to the mishandling of the parcel has affected my business as I was to receive some imp documents in the same.

This mail is my final intimation to your service to ASAP!!! deliver the parcel to my address.

PS: The address given o the pickup counter in Chennai is correct as mentioned above , same also in the counter slip.

Indiranagar Professional office Details

Tel: [protected] (office staff not being ' professional' about customers grievances)

Manager : [protected] (not responding to calls)

I am hoping that the corporate would know why them named their service PROFESSIONAL and followup on this ASAP!!

31st July - Evening 19:00 hrs , I had sent a gift item on the eve of my friend's birthday in chennai nanganallur branch. They charged me Rs 43..It should have reached by wednesday evening itslef...at the worst case by thursday 2nd august atleast....it is still on transit ...His birthday is gone...Why the hell will company charge me rs 43 and doesn't deliver to the person ...The more pathertic thing is none picking the call ,email response is delayed...let me know how should I approach consumer court

I had sent a courier on 27th july 2012 in morning from hyderabad(Madhapur office) to Bhopal(Madhya Pradesh). Consignment number is "HYD29828157". The person who was sitting on the desk and who booked my courier said it will take 3 days to deliever but its been 7 days till now and still its not delievered. I went to the courier office today and they said they will get it deliever in next 30 mins but again a false commitment to customer. These people think that they have a monopoly and can do whatever they want because Indian customer is a fool. Kindly forward this complaint to concern department and I would like to sue them for their false commitments and irresponsible services. Service providers like these and others who thinks Customer as fool, their license should be canceled.

This is to complain aganist worst courier service by The Professional Courier which could not deliver 6 documents at 6 different locations in Rajasthan and UP for 11 days so far and which resulted into loss of career / admission to MBA for students of these locations since the forms sent via these documents could not be delivered by the said courier services on time till today and the last date of admission is today, i.e. 31/7/12.

The description of the complaint is given in the letter/mail sent to the company by us today as produced below which is self-explanatory.

Date: 31/7/2012

The Authority
The Professional Courier
Corporate Office
No.1203/A, Bhumiraj Costarica, Plot No. 1 & 2,
Sector 18, Sanpada, NAVI MUMBAI - 400 705
Ph: +[protected], Fax :+[protected],

This mail is a highly sensitive mail for pointing out your poor and deceitful services.

This mail is sent by an NGO who has tasted a very irresponsible act of your poor corier service through your New Panvel Branch which instead of bothering to rectify the error/lapse promptly, responded not only irresponsibly but also unrudely with the customer. The incident took place at 18:34 on 31/7/12.
The description of the matter is as under:
We had availed services of your courier services to send following 6 documents to different locations with complete address about 11 days back but none of these are delivered on time so far:

Your Cons. No. Date Location of Address
DBL[protected] 20/7/12 Ajmer Rajsathan
DBL[protected] 20/7/12 Suratgarh Rajasthan
DBL[protected] 20/7/12 Jaipur Rajasthan
DBL[protected] 20/7/12 Suratgarh Rajasthan
DBL[protected] 20/7/12 Jalore Rajasthan
DBL[protected] 21/7/12 Varanasi UP

Scanned copies of consignment receipts are enclosed for your ready reference.
The documents were sensitive in terms of last date for these were carrying forms for admission of students having last date of 31st July 2012 but it did not reach on time resulting into loss of students' career/admission to Institute for MBA education. On contacting by the addressee in one of the consignment at Jaipur, your local office at Jaipur replied having sent the document back stating the reason that they do not deliver the document in the area of the addressee. It is very ridiclous and surprising that you accept the documents for courier for the area/place where you claim not to have service in those areas/places.

When we confronted with your local office (New Panvel Branch Manager Mr. Amol) over phone 27465038 which was picked up after 2 hours' attempt (Mob No. [protected] was unavailable with reason to check the number again), your Branch Manager instead of appologising for delay, refused to convey status over phone and asked to come to office with details. On our insisting to provide the details and status on phone, he used ill-mannered and foul languages and threatened to come to his office and see the consequence. We also tried your numbers of Corporate office at Sanpada as well as Mumbai Regional Office of CBD Belapur but no number was picked up despite several efforts for 2 hours. Our staff has been trying to contact in the normal course of business for the last 5 days to know the status of documents beside trying to find the track on your website but all in vain, hence is this mail with demand of compensation of losses of our documents and your failure in delivering the documents on time. We are also approaching local police for the misbehaviour and threatening by your branch manager.

Needless to mention that we, as an NGO, have been receiving such complaints and grievances against your company from many local citizens, particularly against your branch of New Panvel and since this instance has happened with us then we can well conclude what would have been fate of a common man with your poor and cheatful services.

In view of your negligent services, poor response and lack of services to customer, we hereby call upon you to make good of our losses @Rs. 50000/- for each document plus Rs. 200/- per document towards refund of courier charges and other cost in following up with you on receipt of this mail within a week's time failing which we shall have no option but to take legal recourses in consumer court and other courts of law solely at your cost as to consequences for which your company shall be alone responsible which please note. It will not be out of place to mention that our NGO is a self-sustained organization and does not depend upon any donation/public oney/Govt. Grant for its social and charitable activities and any amount accruing from this compensation will go foe social and punblic welfare activities specially to those who have suffered from poor products and services of companies like yours, hence is this demand of high damage that we have suffurred due to the above-said grievance at your hand.

Kindly treat this as our requiste final notice of demand as required under the Consumer Protection Act. We reserve our right to add/amend the matter with material facts as per legal terminology and requirements.

For Hope India Fondations (NGO)
Prof. Saurabh Sharma
PRESIDENT

From
Suma. SM, NO 107, Ist floor, 2nd cross, Benniganahalli, Near post office, Dooravani nagar , Old madras road, Bangalore-16
Delivery Receipt no: 500874.

My dad (G. Surendran) sent me homeo medicines through Professional Couriers (kulasekharam, Kulasekharam PO, kanyakumari dist, Tamilnadu) on[protected] and he was assured that the courier will be delivered within 48 hours. On Saturday 28th june 2012, i received a call from Courier service person's mob no: [protected], 12.26 pm. he ask me to collect the parcel, where he was located. I requested him to deliver it to my home. My home is hardly 100 metres away from benniganahalli main road. He asked me the location and i directed him the way to my home. my courier was not delivered to me on time. When I called him after an hour, he disconnected my call, and then i called the office on 30th tune 2012. They told me that the parcel will deliver the next day. But still it is not delivered and they are not ready to take my call. Already 5 days are over. Please take a strict action against Professional Couriers.

Yours truly
Suma rajeev

I have been following since last 2 days about the package being sent through professional courier from kollegal, karnataka to bathinda via delhi.
there is no response from professional courier even after repeated calls to them.

such organisation should be dealt strongly for harassing the customers

Date: 28th July

After emailing the below details to The Professional Couriers, on 28th July, there is no response until today the 31st July 2012.

Do they mean Professional.

Courier document no. GMP1155599

The above referenced consignment received by Professional courier on 21st July.

There is no updates available in the website after 24th July.

The customer service contact in Chennai is unable to give me the update.

They in turn give me the Bombay number.

Am I have to call Chennai, Bombay, Daman & Vapi numbers after giving the courier to professional couriers.

What is the service offered by professional couriers?

Please get me updates in this matter.

There is no confirmation in the website also, whether the message is received.


Regards,

J. Gopinath
Email: [protected]@yahoo.com

I, P.SHAILAJA MENON had sent a packet containing RAKHI TO MY BROTHER HARISH MARATH AT THANE through PROFESSIONAL COURIERS VIDE CHALLAN NO.13012452 DT:[protected]. Till date the same has not been received by him. On enquiry the Co. said it could not deliver the same and did not give any reason for it. They were very rude and would not say any more about the packet. As Rakhi is on 02-08-12 there is very little time for me to send another. I have been sending Rakhis to my brother for the last 17 years and it is emotionally very draining to note that I could not do the same this year. The "PROFESSIONAL'[NON] Co. not only failed to deliver it but were very adamant and rude in their behaviour. I hope you can bring me some justice to this.

This is about Professional Couriers,
2 times in the past they lost my package, however 3rd time also on 29th May they lost the package , this time i decided to launch complaint against this loss with Professional courier. Comlaint number 2436.
The package was shipped from Bangalore to MP. Bangalore customer service updated me that the package is lost and i need to talk to their Branch Manager. I have been talking to Branch manager for the last 5-6 weeks and no outcome yet. i need to ring his cell at least 20 times before he takes up the call, reply i get is, "i'll get back to you in 10 mins" (which never happens)........

TWO CONSIGNMENTS BOOKED WITH PROFESSIONAL COURIER ON 17/7/2012 TO BE DELIVERED WITH IN CHENNAI ARE YET NOT DELIVERED. WHEN CALLED UP THE ANSWER WAS WITH ALL COOL AND LETHARGY THAT DUE TO SHORTAGE OF STAFF THEY ARE NOT ABLE TO DELIVER. IT IS ALREADY 3 FULL DAYS AND STILL IT HAS NOT REACHED ITS DESTINATION AND THEY CALL THEMSELVES PROFESSIONAL......?

My Dad sent me one important letter from vallioor to Chennai by professional courier on 16-july-12, but still I didn’t received (20-Jul-12). I tracked them from 18th morning using my letter id.[protected] they responsed me due to later delivery unable to delivery at right time and next day they called one agent using this no.[protected], they provide another no.[protected]. I called and enquired about letter with Mr. Subramani. He replied yesterday they agent forgot to bring mobile so unable to find you so next day you will get at befor e 11am. At same next day called, Mr. Kallidas(Mob. [protected]) talked with me he is also courier agent he is not responsible me properly and his behavior is very bad.
This kind of behavior is highly irresponsible from professional courier service. Please take necessary action against professional courier of Puzhal Branch office.[protected],[protected].

Thanks & Regards,
Ivarajan A
[protected]

A cover containing HP Gas transfer form was sent by cover through Professional Courier service from Visakhapatnam to Ooty vide no.VSP2521391 to my address in the name of K.VENKATESWARA PRASAD, 262, BOMBAY CASTLE, ELIKEHILL ROAD,OOTY.

THE COVER WAS NOT DELIVERED TILL TODAY.

When I made personal enquiry I am informed that it was received on[protected] and it was delivered. On verification it is found that it was dleivered at SRG Tyres located in Muruguan lodge which is just 300 meters from the Professional Courier Branch office at Ooty.

When contacted, the branch head informed me that he will deliver only on[protected] though it takes only 10 minutes drive to get the cover and deliver or else I have to come to their branch in the evening.

The attitude on the part of the branch head shows his recklessness to attend to the need of the customer.

A cover of important document was handed over to professional courier pune Bajirao Road to deliver Belgaum.on 9/7/12
docket no[protected]
office bearer said that doc. will be delivered by 11-7-12. After following up with Pune office, for 3 days continuously, the cover was delivered on[protected] at 7.15 p.m.

Dear sir,
Two days ago I have received a parcel from pune(maharashtra) sent by Gandhi Sarees,Rasthapet Pune By Professional couriers booking reciept no PNU[protected].The Parcel contains new sarees 4nos and 1gagra of tottal worth Rs 30500/- and the weight of parcel booked was 8kgs.But i have3 received only 2 sarees and the weight of parcel is 2.6kgs.we have opened the parcel to see the contents and we have shocked that the 2sarees and 1gagra of ladies is short and we observed that they have been thefted by somebody.we have enquired with the sender over phone and they confirmed that the goods have been thefted and weisht of the parcel is also verry less than the booked weight.so iam giving this complaint to get recover the goods of worth 20500/-.i strongly say that it is courier companys responcibility to find the goods which are short and hand over to me.as early as possible.thatsy iam giving this complaint. THANKING YOU SIR
YOURS
G.SAINATH(siruguppa)
MOBILE:[protected]

Hi ,
My Friend had posted Courier from Hyderabad for Pune . The consigement no. is 28273403 . It was posted on 09July2012 and till today it did not reach me. It contain my PAN card .

Now I am in big trouble . I am calling the customer service , but hardly I am getting any response.

This is worst courier in the world. Do not use this courier service .
Make sure , this company should be closed.

suraj

I have sent a consignment (Ref number MAA[protected] from Chennai on 7th July 2012 to my cousin in madurai.
However it was not delivered till 11th July 2012. When I tracked the consignment on their website, it was saying the status as "Received at MADURAI-PBS on 9th July". I was wondering what they are doing with the tiny parcel for 3 days. Finally my cousin went to the Professional courier office in madurai and had collected the parcel from there.
I have now decided not to do any business with professional courier.

My sincere advice to fellow citizens, please avoid "THE PROFESSIONAL COURIER". Otherwise get ready to trace your parcel for several days and to visit their office to collect your stuff.

Regards,
Rajarathinam
Chennai

Dear Sir,
This is to inform you that, I Mr. Rajib Nag, reside at Chennai sending a courier through Professional Couriers from Chennai on 20/06/2012, But after six to seven days it's still not delivered to the sending address. It's very urgent for me. today i call to the couriers customer service center [protected] they give me the number [protected] and also call but they give me another no [protected], i also call but they are all not any satisfying answered to me.then I'm very passel-ed.
Then I request to you please solve my problem as early as possible.
My Courier Slip No is MAA[protected]
Courier Name & Address is - Professional Couriers, No-32, Thiru-Vi-Ka Road, Royapettah, Chennai-600014.

We sent a courier through Professional couriers on 16th June, 2012 to Srikakulam (Andhra Pradesh).
It has been 10 days, but it is not yet delivered.
I have tried to call customer care centers in Bangalore, Hyderabad and Mumbai corporate office.
None of my calls were answered.
The courier carries an important receipt. Because of this late delivery, we have to pay a fine per day from 19th June, 2012 to another party.
This has created a mental tension.
I am in London now and it is very difficult for me to track it in person.

Kindly help

Dear Sir / Madam

This is to bring to your notice that Professional Couriers have been a pain in my life for last 1week now.
There was a packet which was dispatched from Chennai wide docket number MAA[protected] dated[protected] which is supposed to be delivered in 2-3days(max). Today its[protected] and till now I have not received my consignment.

This consignments contains customized INVITATION CARDS of my son's first birthday. And this occasion is very precious for me. I am loosing on days to send out the INVITES to me near and dear ones.

Since Friday[protected] I have been following up with various people within the company but no one has been able to help me.
And neither are they sounding to be helpful.

I urge you to please take-up this matter with the company for the mental harassment caused to me... and help me in getting my consignment ASAP.

Warm Regards
V Kartik
M: [protected]
E: vishwanath.[protected]@gmail.com
Add :173-E, 3rd Floor,
Maa Durga Appts.
Ward No. 3, Near Kali Mandir,
Mehrauli, New Delhi - 110030

Sir!
My son Master OMER FAROOQ is subscriber of "CHAM0PAK” English Fortnightly published from Delhi. (The subscription bearing No. is 11005/[protected], B[protected] N-200625)They are sending the CHAMPAK by Professional Courier, since beginning the local distributor of professional courier, failed to give home delivery. When they are receiving the said magazine they are giving me miss call by mobile phone and telling me that come and collect the courier, otherwise they will send back the courier.
In this connection I am requesting you take necessary action against the local distributor, M/s Professional courier Centre, Near Rajaram Gate Beside ICIC Bank, ARMOOR 503224, Dist NIZAMABAD A.P and make sure to give home delivery of said magazine . in this connection i have been submitted written complaint on (1) dated 20- May 2012 (by mail) (2) Registered Post Dated[protected], but the professional courier services did not taken any action in this regard.

This is for your information and appropriate action.
Awaiting for response.

SAIMA ISMAT
General Secretary Minority Devolvement Society
H. No. 1-70-13/3, Near Classic Function Hall,
PERKIT, Armoor, 503224
Dist. NIzamabad
Email: [protected]@gmail.com