The Professional Couriers Complaints & Reviews

Dear HO officers,

I was sent a parcel containing- a chocolate gift pack(Ferrero chocolates, 24 pcs Cost: Rs:545 ) through Professional Couriers on 8th December from Guindy, Chennai, Tamil nadu.

The consignment number was MAA[protected]
It was to be delivered on 10th or 11th of December in Bangalure. When there was no delivery till 11th I started calling their customer service numbers:44999944 in Chennai and the agent in Guindy. Despite repeated reminders, there was no response. Once that I got through, I was given a complaint number (25911). There was no further communication from their side though they promised to get back in an hour.

After lodging an complaint, the parcel was delivered on 12 th December 2012. But the out of 24pcs , 16pcs was missing.

I filed a complaint against this theft in guindy office on 12th December and yet I didn't get any responce.

This is clearly a case of negligence and theft on the part of the your courier company.
We believe the courier and send our stuffs to our beloved ones on their special occasions. If these people do this kind of illegal stuffs how do we send our parcels in future

kindly help me out and compensate for the same and believe the culprit gets sued for his mistake and stop doing this stuffs in future to others.

I am so sad that professional courier spoiled my gift on specail day.I believe the judgement will be in consumer's favor and I get the compensation for my emotions and feeling.

Consigmant: A chocolate gift pack-Ferrero chocolates, 24 pcs.
Cost: Rs: 545
Weight: 610gms
Courier Change: Rs: 70
consignment number: MAA[protected]Dated: 8 December 2012.

Regards,
Vipin Srinivas Vijayan.
Chennai.
Ph: +91 [protected].

Myself Vijay Amirtharaj booked a courier with Professional courier in Madurai,Arasaradi branch.BOOKING NUM- IXM7131396 on 22/11/2012 to chennai. When I contacted Professional courier customer care, they said it has not reached chennai pl check in Madurai. I have asked in Arasaradi-Madurai branch they have asked to give complaint in main branch of Madurai professional courier. After giving complaint in main branch I'm not getting feedback or response or status of my booking yet. They are not understanding importance of timely delivery. My contact num-[protected].

I am a doctor from trivandrum. One of my friend send me a very important document on 16th november 2012 from chennai through professional courier. I waited till 21st of november for the delivery. So i approached professional courier office in kilimanoor which is near my house. When i enquired about my parcel, I was told that the courier will reach by afternoon from attingal courier office. So i contacted attingal professional courier office, they informed me its already reached killimanoor office on 20th november afternoon. I asked the person who is sitting there about the courier. after searching each every corner of the office finally found out the parcel. I dont know on what basis they can simply say that it is not there. The person sitting there didnt mention me to sign a paper after collecting the parcel. soon after collecting the parcel i left that place. Evening by 4.45 I got a call from the manager of professional courier kilimanoor, from the begining he started threatening me for not signing the paper there. I told him its the duty of the person who is sitting there to inform the coustomer to sign the paper. and that guy also told they only deliver the courier once a week inspite of how much important it is.
I have not seen a courier which delivers only once a week to the costomers.And i cant understand on what basis they can shout and abusing a costomer. its the duty of the courier people to deliver the parcels and explain properly the formalities while collecting the parcel. I also think he hasn got any right to speak to a coustomer so rudely. In future he should not repeat the same mistake to any other coustomer. ITS COMPLEATELY UNPROFESSIONAL FOR A SO CALLED PROFESIONAL COURIER.

I sent a courier from raipur on 5th nov 2012 via professional courier. They took Rs. 120 and said that the courier will reach ahmedabad (Destination) by 7th nov 2012. Its 10th today and i have'nt recd courier yet. I had chat with Mr. Soni from raipur, Mr. sachin from ahmedabad and Mr. patnaik who looks after Chattisgarh. All three have no answers to my question that where is the courier. They are continuously trying to confuse me since 3 days. Even they abused me. I would like to lodge a complaint against all three and would ask their company to take strict action against them. Also i want the company to compensate me for the loss because of the delay in courier.

Regards,

Akshat Kabra
Ph.: [protected]

SIR I INFORM YOU I SEND ONE URGENT LETTER VIA PROFESSONAL CORIUER NAGERCOIL TO GOA.BOOKING DATE 10.10.2012. BOOKING NO ...[protected] BOOKING NAME SUSI SURESH.RECIVER NAME ,P.V .JAGADEESH. STILL NOT RECIVED. MANY TIME I ASK TELIPHONE AND SEND E MAIL. NOT RESPONSIBLE,THIS LETTER MY INSRANCE CLAIM . NOW DATE IS OVER, WHO WILL TAKE RESPONSIBLE.HOW MANY DAYS MORE TO DELIVARY. GIVE ME DELIVERY DATE. MY TIME WASTE. AND MY MONEY LOST.BECOUSE OF YOUR PROFESSONAL CORIUR,PLS TAKE IMMIDIATE ACTION. AND INFORM ME,MY E MAIL . [protected]@yahoo.com phone [protected] suresh

I BOOKED ONE CONSIGNMENT FROM TRICHY TO PERAMBALUR VIDE TRZ 55914175 THROUGH PROFESSIONAL COURIER ON 03.10.2012.SOFAR(TODAY 13.10.2012) IT IS NOT DELIVERED. IF I CONTACT[protected]& [protected] THER IS NO RESPONSE.[protected] ONLY ONCE ATTENDED MY CALL.AFTERARDS HE IS NOT LIFTING MY CALL.I SEND A COMPLAINT TO CUSTOMER CARE MAIL ALSO. FROM THERE ALSO THERE IS NO RESPONSE. I AM HAVING THE COURIER DOCKET SLIP.CAN I BOOK ACOMPALINT OR GO TO CONSUMER COURT.
I REQUEST ALL WHO ARE USING PROFESSIONAL COURIIER PLEASE GO TO SOME OTHER COURIER SERVICES.
VERYVERY VERY...............................................................................⇄ WORST SERVICE.THEY BASED ON CUSTOMERS.
THEIR THOUGHT MAY BE CUSTOMERS ARE DEPENDING WITH PROFESSIONAL COURIER ONLY

A Parcel was booked on 26/9/12 from Kurla -Kamani Maharastra to Guwahati -781026 . But when the Parcel was not delivered to me on 1/10/12, i tried to contact regional office no. which is provided in Professional Courier website GAUWHATI :A K Azad Road, Opp. Neelkanth Apartment, Rehabari, GAUWAHATI - 781 007.. But the person replied that HE is not associated with Professional Courier now which is very surprising that company is not updating their website......Then I contacted the Sender in Maharastra that i have not recieved my parcel.....He provided me a No. When contacted..... to my shock.... the Customer Care Lady told me that the PIN-781026 is not in service area of company . I asked her then why it is showing in your website as a "Network Availability Area", she replied "I DONT KNOW WHY ITS SHOWING". Even I offer to pick up my parcel from nearby area where she can deliver but she decline to do so and said "no one is here to take parcel to that place, so you have to pick up from Office". I even logded comlaint to their Head office through email...but no reply recieved... on 6/10/12 they called me and offer to deliver my parcel to their choice of place ( not my Address).... Finally I arranged to pick my parcel from their office on 06/10/12.....Thank You Professional Courier for your QUICK SERVICE......... Now i want to ask some question to Professional Courier.....Who is responsible for all this? Your Website which is providing wrong informatiom about PIN-781026 or your regional office who is not delivering, not even informed me about my parcel ( I think that is also not in their service to inform the reciepent....) and now fooling the customer by saying NOT a Service area, so the customer can take their parcel from office which will save their delivery cost........or a SENDER who trusted your company for quick service...........So I want you ALL to BE Aware of such practice of COURIER SERVICE.....

Dear Sir,
As per our telephonic conversation i am sending various detail of my consignment:

I book my consignment on 2/10/2012 at your collection centre near IIT Gauwahati for Lucknow with consignment number GAU88082074 after 2 days i start tracking it online but it didn't shows any detail of it i call at Delhi and Gauwahati office they also say their are no record find when i meet to person who collect my consignment he say that he send it by Indian registered postal service because no service available at mention pin (226019) since he is telling lie and any way if service is not available he is not authorize to send my courier by any other means. Kindly consider my issue and take necessary action.



Note: Receipts detain in attachment.

Dear Sir,

I had sended one courier through Professional Courier from Patna to Indore on dated 22.09.12, but after 08 days it received at Indore Office.
But two days goan it is not deleived at my address, the people in the office said that they have no person to delieved this courier at specific address.
The behaviour of the Staff is totally irresponsible, I ALREADY SENDED MANY MAIL TO THEIR HO OFFICE MUMBAI, Patna office, Indore office ,Channai Office, but their is no response from any body.
My details of courier is as below

1). Consignee - Manohar singh, house no. B-668, Silicon City, A.B.
Road, Near Rajendra Nagar, Indore(M.P), 452012.


2). Consigner - Ujjwal Singh Panwar, Ultratech Cement, Boring Road,
Patna.

3). Consignment No. - PAT6005147

Polease do some need full.

thanks

Regard

Ujjwal Singh Panwar
[protected]
ujjwal.[protected]@adityabirla.com

BLR[protected]
One Muhammad Younes from Professional Courier Services has approved the parcel as a document. MY parcel was a jewelry and not a document. I am defintiely sure he is the one who stole its contents and sent a fake parcel.

The goods sent though this parcel was stolen and I received an empty packet..Pls. take legal action on this open theft by a courier service company....

COURIER SLIP NO : 38751130

On 12.09.12 Our cochin office send a parcel through professional courier which we receive only on
19.09.12 at 4pm. As per our investigation, we knows that it is received in your kollam office on 13.09.12.
So Clarify and findout the reason for the same and replay at the earliest.

As we talking about the reason for the same with your delivery staff, his response was
totally unofficeical. So pls do the needful

Regards
Aravindh

I have sent courier on august 17th from Hubli to Vijayawada but still now its not reached to Vijayawada and here no one is not ready to give me the status about that courier and they are not responding anything about this courier ,courier Ref Number: HBL14037010

I had sent a courier through Professional Courier, Edappal to Kollam - Reference Number 439026. And it never reached its destination and no action has still been taken from their side even after 20 Days.

This is with respect to docket no - BLR[protected].
I filed a complaint for a courier that was send from bangalore to hyderabad. There was a declaration stating what all is inside the consignment. It was clearly stated there was a wrist watch inside it and if the parcel could not be booked, it should be returned to the sender. The parcel weighed 6.35 kg and I paid Rs. 960 for it. It was booked on the 4th of Sep 2012 from the Kothamangala Branch of Professional Couriers. I received it on the 7th Sep 2012. The carton was packed and out of trust, I signed on the sheet the route boy gave me. When I opened it, I found the watch was missing. It was a titan watch worth Rs.3000. I double checked because I never suspected Professional Couriers to tamper with the box. I found the bill and the warranty card right next to where the watch was supposed to be. However, the watch was not there. I have been calling customer care in Bangalore, Hyderabad, their head office in Mumbai. I have sent a scanned copy of the declaration that stated the contents of the package and a bill of the wrist watch to many people. But everybody kept putting me off, 'ma'am kal call karenge'. The Bangalore office tells me that I need to file a complaint at the Hyderabad office and the Hyderabad office tells me to file a complaint at the Bangalore office. Basically, they kept me waiting. Then after a few days they tell me that the sender needs to file a complaint and the receiver(me) is not entitled to anything. So I asked my friend, who had sent the courier, to file a complaint. Finally, today, on the 14th Sep, they tell me that only Rs.1000 will be refunded. It means that they are accepting the mistake and trying to pacify me with a meager amount. I was asking them to refund the price of the watch. But they completely denied that. I am tired of waiting and now I want to press charges for harassment, in addition to the wrist watch price and the courier price, and for wasting my time and money. Their customer care have no respect and don't know how to talk to a lady. The watch was a gift for my father. But these THIEVES took it out. I am not going to sit down quietly after having faced so much.

I have booked a packet through courierd form Max Healthcare, Okhla Ph-3, New delhi to Tilak Nagar on 07.09.12. but still its not dispatched to the concern person in Tilak Nagar,
Doc. No. DEL[protected]
My name is Rahul Wadhwa and my mob no. is [protected]


Receiver Name : Sunita, Manpower Bureau, 23/31A,Tilak Nagar
Near Post Office,
New Delhi – 110018
PH.[protected]

My document containing financial documents from VIJAYA BANK Victoria road branch, Bangalore , not yet delivered as on 11 sep 1020 AM. The document details are BLR-[protected] dt 28 aug .MY address is BRIG OA JAMES, OTTATHENGAL house, PUZHAVATHU, CHANGANACHERRY-686101.kerala.

Dear Sir

Greetings.

At the outset I wish to sincerely express my gratitude towards Professional couriers and its service but I also regret to share my bad experience with the Professional couriers.

My mother had sent me the following items via courier from Anchal, Kerala ( through Pathinamtitta) to my address in Kangayam Tamilnadu via airwaybill number PTA5457276

When i received the courier and opened it I saw that everything sent was taken out carefully by opening the packet using a kinfe and the resealing it using cello tape and stapling it, the removal of items is so professionally done and I am sure its done by the agents of Professional courier.

This theft is very unique and they do it in a co-ordinated manner, when we book the articles they see the person sending, if they are knowledgable they dont do this, if they seems to be ignorant they book the parcel as if its a document, the person who is ignorant dont know this and once they went, the carefully open it and take everything, When the courier is received they will simply tell that its a document and we are not responsible, its a professional theft by professional courier and its seriously done by practice, we wonder how the professional courier name came, is it because of this kind of professional theft? They also dont inform the person sending about the real procedure and they never ask him to do insurance even if they want to do, they said that its waste of time, etc and send them to take the things out, its so common in professional courier only.

When we gave a complaint here in Kangayam that person knew clearly that its taken where, and he refused to take the complaint, I said i am moving to consumer court since the value of missing have an eternal value to us and the physical value is nearly Rs.4000. Also when we called Tirupur office they gave a professional answer that its a document, we have the details of that package that its a document, its making the consumer fools by professional bad practice.

Now I request you to take action immediately and trace where things went wrong and who took it so that you can avoid a civil suit which only will bring already tarnished professional couriers name.

I booked a consignment containing train tickets with Blue Dart Courier, Pondicherry on 1st September.The consignment was addressed to a person at Thiruvella, Kerala. I was promised that the consignment will be delivered on 3rd September. I was charged Rs.350/- (though the consignment was a cover with a ticket inside) Till date the consingment has not reached the consignee. Today when i called and checked with the consignee, i was shocked to hear that the consignment has not been delivered. Neither i was informed by the courier company. This amounts to gross lack of service. Would like your intervention and I seek compensation for this.

Hi,

One consignment was delivered from Banglore to Ghaziabad by Professional Courier on 24/08/2012.

I am following since last week for updation of my Tracking Number BLR1650281​26:-

Please note my following points.

1) I got a call on (29/08/2012) from number +[protected] saying me to collect my courier from your office.

2) I strictly communicated over phone to deliver on the specified address.

3) Courier boy clearly indicated that courier can't be delivered on the specified address and holding Bangalore office responsible for taking up my call. I repeat Ghaziabad office was blaming Bangalore office saying that they have intimated earlier not to pick any call for "crossing republik".

4) I end up my conversation with your company's courier boy by saying if money have paid and your company have accepted to deliver on specified address then please deliver, it's urgent.

Since then I am contiuously following through mail but only response I am getting from over mail is they are enquiring to destination office.

Now I am asking to company what about the loss which I am bearing as the courier was "urgent"?
Where is the fault of the party if Bangalore office is attending my call and the specified address is not coming under Ghaziabad's periphery?

Where is my courier right now? When will it be delivered to my specified address as it is already too late? All these questions have not been answered from Professional courier.

Please reply with necessary action.


Regards
Raj Singh
[protected]

I mailed an important document via Professional couriers from Mumbai to my friend who stays in Pune on 13th August 2012. However even after 11 days, my friend hasnt received the mail yet. I called their Mumbai office multiple times but every time they take down the details and never revert back. Same with email communication. I also marked their head office in CC but no use. I am absolutely pissed at this pathetic service of this courier company. If anyone can help raise the issue with correct people, please let me know.

Vikram J
jaiswal(dot)vikam(at)gmail(dot)com