The Professional Couriers Complaints & Reviews

The Professional Courier is providing the worst service to its customer.
I had to courier chocolates when I went to that shop they took and they did not ask for any declaration.I sent it on 30th March 2011 . They promised it would reach on April 1st 2011.Even on 5th Apr I did not recieve any update and the person whom I sent did not recieve the parcel also. When I tried to track the status it was showing as On-Transit. I tried reaching out to consumer care they updated me that the courier has returned back collect it in main office Miyapur Hyderabad. When I tried calling nobody picked up. Somehow I searched that office and When I went there , they were just relaxed . They had no any interest in attending my problem.Finally they did and they found that courier is in Pune. When we contacted the Pune delivery office that lady is very very harsh. She just damn care about the deliverables and she wants to deliver at her own time. When we requested her to deliver right away she said they damn care and they would deliver at thier convinience which is very bad about this courier service.Then my friend to whom I had couriered had to go all the way to that office to collect the parcel. Due to this long delay and improper handling of parcel chocolates were spoiled and my good will was also disturbed in front of my friend.

It is very important to serve their customers properly.This kind of rude behaviour and worst customer service is unacceptable.

I here by request consumer forum to take appropriate acction against them and also I would request Professional courier to recover all my losses of around Rs.2500/- which included the cost of chocolate,courier charges , petrol charges for roaming to and from Proffessional Courier office couple of times.

My friend sent me certain chocolates as a gift through Professional Couriers Hyderabad Office last week on Wednesday i.e. 30th March 2011 and she was assured that the courier will be delivered within 48 hours i.e. by Friday 1st April 2011. But my courier was not delivered to me on time and yesterday when I called them after 7days i.e. 5th April 2011 I was told that they are having the courier but they will send it to me next day and not that time. When I requested that I need the courier urgently as its already 7 days past and I was expecting chocolates and I was afraid that they must have melted because of the delay involved in delivering then the lady who sits at the Courier Service office in Pune started to shout at me. This is totally unacceptable. I then located the address and went on my own to collect my courier from their office and when I opened my courier my gift was totally in a bad shape. The chocolates which my friend made with so much of love and care were all in distorted condition and I was left with melted chocolates and rude behaviour of the staff of Professional Couriers. Instaed of accepting their mistake they shouted at not only me but also my friend. I would like you to take strict action against such people who charge people of money for offering them service which they actually are incapable of and then playing with people's sentiments.
Please take a strict action against Professional Couriers.

Sir,
Some important documents in support of a legal notice was sent to ICICI bank Hyderabad office on 14.03.2011 from kharghar branch, Navi Mumbai. From the tracking no: KUR[protected] it is found still on transit. Several request placed at their customer care site of the service provider but no answer received till date. I have posted my complain earlier in your wall also.
Please advice.
Regards,

Deepak Buragohain

We have dispatched a consignment from Hyderabad, India on 14th Feb '11 to Bhagalpur vide consignment no.18834179 which was not delivered till now. When we enquired with the Courier Agency, their response was very very vague and informing by mail that the consignment is not traceable after 45-50 days of dispatch that too when we called. They do not have any principles / courtesies to at least come and meet us - over and above when we were trying to reach on phone, they don't bother to respond to the calls.

Please advise us the further action.

Regards,
E V Srinivas
Manager-Facilities
Agro Tech Foods Limited
Mob : [protected]

Professional Courier is biggest courrier service but when it comes to service very biggest and worst service in Adoni & Guntakal branches.

As I have made courier on 22/03/2011 but it has been dispatched after 1 week even branch people are not responsible to intimate/acknowledge customer? and if we call them response in their words "we are not responsible to intimate/acknowledge to customer and very irresoponse from their end".

my courier suppose to diliver to Adoni branch and even though they not called us to intimate but we have called from day which has dipatched from Bangalore but no status from Adoni people as well as Guntakal(final dispatched place)

Finally my courier back to bangalore after 10 days and as a regular customer to Profession Courier i suffered with service a lot.

Please take it as priority and avoid customer inconvience as no other should suffer with inconvience service.

Hi The courier was send by my friend living in Noida to my address in Pune whose tracking number is: NDA7161638 was supposed to be get delivered on 23/03/2011 but yet is is not delivered.

Approching the lousy courier phone numbers, I have been forwarded to main office to some site office to some delivery-manager and finally I got an answer that "we have dropped it in your mailbox"

How irresponsible these guys are, I am receiving posts from last 20 years, and I don't remember any courier service drop the consignment in mail-box!!!!

The consignment has important original document related to my income tax.
Now what should I do? it has been lost by these stupid people.

I am going to launch official Police complaint against this courier tomorrow.

Regards..
Prafulla Wadaskar
[protected]@marvell.com

Regarding the missing of the courier which was sent on 5th March 2011 from Bangalore to Kudige (Kodagu District),

The courier contains a set of books and the gift article which worth rupees 3000rs,

The courier is still not reached and is reached a past 15days and if we enquire they are not able to track where it had misplaced,

The courier is sent from Lingrajpuram- Bangalore, kindly inform us if the courier is not traced how we can proceed further,

Still we are not getting any response for the courier details, we need the compensation as per the value of the courier was 3000rs,

We had spend minimum 400-500 for your telephone by contacting all your professional Bangalore, Madkeri, Kushlnagar and also the Kudige,

I am totally frustrated on your response towards the courier,

This was the amil sent to the Professional courier as we had mentioned abopve no bosy is respondinbg regardoing this im contacting each and every day and spending lot of money on the phones and also my entire time is wasted ,

Kindly suggest me how to provceed further

Anil C.R
[protected]@esaindia.net

DEAR ALL,

IT IS BITTER EXPERIENCE WITH PROFESSIONAL COURIER SERVICE AND KAMAL XEROX, BHOSARI, PUNE A VENDOR OF PROFESSIONAL COURIERS.

COURIER DID NOT REACH DESTINATION AS PER THE TIME FRAME OF TWO DAYS TO NEIGHBOURING STATE, DATE OF DOCUMENT BOOKED WAS 14.03.2011 AND INTIMATED THAT BY 16.03.2011 AFTERNOON IT WILL BE DELIVERED. AS DOCUMENT WAS URGENT AND SENT ACCORDINGLY.

OUR PARTY CONTACTED ME BY AFTERNOON ALL COURIER DOCUMENTS HAVE COME FOR THE DAY AND THERE WILL BE NO COURIER TO GET AND FOR DELIVERY FOR TODAY.

KAMAL XEROX PERSON INTIMATED ME DAY IS NOT OVER WAIT BY EVENING. AGAIN WENT AT 8 PM TODAY AND ASKED ABOUT FEEDBACK OF THE SAME. AT LAST HE UTTERED I HAVE GIVEN LOT OF RESPECT TO YOU. I REPLIED EVEN ME ALSO GIVEN LOT OF RESPECT AND STARTED TO GO BACK TO HOME ON BIKE.

HE CAME OUT AND MADE BIG VOICE AND TRIED TO HIT ME.
SHOP PERSON DEPENDING ON CUSTOMERS BUSINESS AND TRYING TO BEAT CUSTOMERS WHO WAS ASKING FOR DELIVERY OF DOCUMENT. ALSO PROFESSIONAL COURIER'S POOR SERVICE

PLEASE BE WARE OF SUCH SERVICE PROVIDERS AND SHOP FELLOWS

I am very sorry to say that the services of Professional Courier has become very very poor. I had a office at Thane(W). One of my Client from Prabhadevi had sent me a courier on 4th March 2011. the Consignment number is VPL[protected]. But till today on 12th March 2011 it has not reached us. Their tracking system shows that it is in transit. When I am calling their customer care no one picks up the phone. I tried for an hour from 10:00 am to 10:50 am. When I called their thane branch they gave me a number for your vartak nagar branch. When I called them they said they have not received and asked me to call customer care or the source branch. When I called your 24 hour Dadar Branch (I don’t know whether it is 24 hour or not.) No one picked up the phone. I tried many different numbers. Finally Mr.Venkat (I didn’t remember the name properly) picked up the phone and before listening my whole problem he said this is not customer care. When I said customer care is not picking up the phone. He gave me number [protected] of Some Mr Wilson the Manager. Finally I was tired but since I was in need I also called this number. But it was switched off. This was very frustrating.

I am sorry to say but The Professional Courier is really very very Unprofessional.

THis s a Complaint in regards to my Doc Number BHO704322 which was couriers from BHopal Professional Couriers , to my Office in Hyderabad. on 3rd March , 2011. this consigment containing original educational documents of students was been misplaced my the courier people. and after repeated phone calls to bhopal , hyderbad , I didnt get any response..
its liek everybody keps blaming each other out hr, n no one knws proper info.
at last we had to threat them of a police case, thats wen they took t seriously. and one of teh manager Mr.Manoj , he was sm0ne i found was a lil responsible thn the otehr who sought out the case and searched my document withing 24 hrs. it reached me today after 11days..........
Imagine a courier reaching u after 11 days. that too , of we would have not held them seriosy , they would have not put any effort of searching my courier.
Just becoz they are private service provider , Do they not hav any responsibility , and play with smone's future.
I blv the Gvty shd impose a few rules on these private organisations .. so as they take our issues seriously. I wil never forget this bad experience by Professional Couriers. Wud never use their services agn...

regards.
Michelle.

We booked one courier at 24-feb-2011 in professional couriers, peenya second stage.
to Manvi-584123
But still we dont receive any parcel or courier from the courier services.and we follow up daily but they say it takes two days to get the courier.
Peenya 2 nd stage Professional courier Pho no: [protected]
COnsignment no: BLR14756455

i have booked my parcel in professional courier on[protected],courier no is GDV 105780.it would have reach with in three days.but it has not reached still now.iwas followed up from[protected].i have got responce from them on[protected],responce is that your parcel has lost.i have sent one sari to my sister for pongal stil it has not reached ,after this situation she not talking with me .that means my relationship desorted due to courier missed.

I have a dispatched a packet through The Professional Couriers with Consignment Number "NDA5037659" to Kollam, Kerala on 18-Feb-2011. It is not reached the destination and the packet is on transit.

I have called their contact at Mayur Vihar Phase-3. They recommended to contact their office at Kollam. The executive at the Kollam office suggested to contacted the Kundara office. At the Kundara office thay don't have any fixed line number! The mobile number is either switched off or not reachable.

One of the very bad Courier Comapny in India!

Regards,
Siby

Dear sir,

we have booked Consigment from Bangalore to Cochin on 10.02.2011,No.BLR 27642441, from Sri Sainth Services(Professional Courier Agent),#2/2,1st Floor,S.J.Paetl Complex,Vinayaka Circle,2nd Main,P.G.Halli,Bangalore - 3,till date party as not received the consignment, professional courier pepole promised deliverd within 2day from the date of booking.

thanking you,

for SHRI MAHALAKHSMI ASSOCIATES

One courier was sent for me from chennai to bangalore consign no-BLR [protected] .what happend to this courier i am eagarly waiting for this . 4days got over till not received . if i my sender has sent from indian post(for 5 rupees) i would have got with in two day to bangalore from chennai. What professional courier is doing ? service charges are high but service is not good costomercare numbers are not in use that i have tried (chn,blr ).
--
There is no update about this consignment in their own portal ,customer care numbers are not functional . Most importantly that couries has alticket for feb 14 exam 9pm but till i did not get . i am going to loss my tommorrow exam . This is the worst experience that i had with proffessional courier services,

Best Regards

Vadivel Govindasamy,
Bangalore-India,
[protected].

Dear Sir/Mam,

Oe of our vendor booked some tiem for supply at Durgapur-03. M/s Professional Courier without checking whether they serve that area or not accepted the parcel on 06.01.2011 from New Delhi, vide their docket no. DEL12025329. The parcel was 17 kg of weight for which they are charging almost Rs. 80/- per kg.

The courier company didn't whether the road permit was properly filled up or not and the material got ceased by Sales tax authorities. However, we paid the penalty on 01.02.2011. They sent the material to Durgapur which reached there on 04.02.2011. However, they representative did not give delivery saying that the area where we are situated is not not served by them. Hence, we had to take the delivery on our own.

We have substantialy lost money on account of carelessness of the courier company. I would like to inform you that people opt for courier services so that they can save on time and get early delivery. But in this case they totally failed.

We think we should be compensated for the loss and refunded the exhorbitant charges that we paid for transportation.

Thank you.

Regards,

Manoj Sharma

DGM- Commercial

Birla Corporation Limited

Durgapur - 713203

email: [protected]@durgapurcement.com

Hi,

I have booked a pracel from Chennai , Ramapuram location of weight 1.7 kgs to Hydrebad location and filled invoice of 1 Patu Saree , 1 Patu Pavadi and 2 baby dresses and received a parcel at hyderabad , they have cut the parcel from one end removed the Saree and packed again and delivered without acknowledgement and delivery boy run away, After opening the parcel saree was missing , after call them many times and give the complaint , no one is least bothered and they have edited the invoice. Customer care Mgr Mr Sampath is not responding to any of the mails sent.

Now am going to book police complaint and give it to the new paper , so that no one uses the Professional courier and keep them into trouble.

One cover having professional courier consignment no. SPK 48440 was sent to Mr. Shesh Kumar Singh ( [protected]) Lucknow, on 08/01/2011 through Sarapaka professional courier office. However after continuous follow-up and repeated reminders to Mr. Vijay (Cell : [protected]), he could not update the status and is not responding also.

Unable to understand how M/s Professional being one of the respectable organization is unable to deliver the items even after 3 weeks and is not in a position to trace the same. There request you to kindly look into this particular case and let us knwo the action being taken in this regard.

Thanks and Regards.

Shyam Singh
IA/18, ITC Limited - PSPD
Bhadrachalam Unit, Khammam Dist (AP)
Cell : [protected]
E-Mail : [protected]@in.com

M/s Maruthi Scientific I.P. had booked a parcel by air through The Professional Courier on 31.1.2011 at 1754 hours from Chennai to Hyderabad vide consignment note no. MAA[protected]. At the time of booking the rep was assured that the parcel would reach Hyderabad by 10 AM on the following day (01.2.2011). The website showed that the package had been dispatched on 31.1.2011 at about 10 PM. However some time later the website showed the status as dispatch from Chennai at 11 AM on 01.02.2011. Either way the package should have reached Hyderabad on 01.02.2011. In fact at 6 PM on 01.02.2011 when the consignor checked with the booking office of Proffessional COurier, he was told that the package had already reached Hyderabad in the afternoon. In fact, he gave the address of the regional office at Hyderabad and tried to pass it off as the collection centre. However, when we checked at Hyderabad, there was no sign of the package. The company should name itself as Unprofessional Courier as not only are they unable to carry out their business in a professional manner, but they also lie.

I had sent a courier from Bangalore to Pune through Professional couriers on the 21st January 2011 and the courier has still not reached its destination in Pune. There have been many reminders and calls from my side but did not get any satisfactory response. Also the numbers that they provide of offices in Pune do not go through. I have lodged complaints through voice and mails also but till dat e have not found any solution.

The POD number is BLR[protected].

Need an urgent revert from the company as they are not getting back with any details.

Regards

Shreyas Ladde