The Professional Couriers Complaints & Reviews

Hi,

This is to inform you all that, I have booked Mobile from Professional Courier in Hyderabad on 28th april, 2010.
The delivery address is Rajkot (Gujarat)
Hyderabad to RAJKOT
Courier Number: hyd13454999

Before booking the parcel I clearly mentioned what is in the parcel and informed the valuable of the parcel and I have to proof ready to show.

But, when I checked online on Professional Courier website to track the consignment it shows as VILE PARLE. So, I got doubt and asked the Professional Courier agent and he said it will go through Mumbai, vile parle and then to Rajkot.

And after that it showed to delivery to Rajkot office, but, when customer called the PROFESSIONAL COURIER in Rajkot they said, it is still under transit. So, when next day when contacted they said the parcel is misplaced. When we raise a voice, what do you mean by misplaced and where is the parcel, they said it is missing and forged somewhere from the delivery boy. And he offered Rs.200 for Rs.3650 value of parcel.

Customer refused and we lodge a complaint with head office both in Mumbai and Hyderabad. But, instead of solving the issue these dishonest fellows just repeatedly saying to contact booking office as the booking agent should not book valuable items.

I contacted booking agent and he said "what can I do, you can see the proof that courier has been reached Vile Parle in Mumbai and showing that on site".

So, I inform this to Head office both in Hyderabad and Mumbai and also inform to most of the professional courier branches. But, this DISHONEST and CHEATERS never returned my parcel nor refunded the money. They are offering some silly amounts like Rs.300. How can I take Rs.300 for Rs.3650 valuable parcel and also I paid Rs. 150 as parcel charges.

I repeatedly complained this with PROFESSIONAL COURIER staff and head office but, after weeks and months realized that PROFESSIONAL COURIER is one of the open cheaters company in INDIA.

I come to know about many cases from colleagues and friends and also people online and many are crying that either their part of parcel has been stolen or full parcel is missing. I am surprised to hear how this kind of ILLEGAL companies are doing business openly in INDIA.

People are saying you need to take lot of time to file a case and get it resolved. Who have the time.

But, it should not be the case. We should not let cheaters steal our goods and still do the business in INDIA. This will promote illegalities and give opportunity to many other companies to cheat innocent people and still continue with their illegal activities.

We should raise a voice against these kind of crimes.

Remember Gandhi said "Uproot the evils, then only you will see virtues"

To make a good society, a good country we should our hand against crimes and cheating.

Even if the booking agent book valuable items they should return the parcel to the booking place without delivery, that may be wise thing. However, STEALING the goods and then saying missing or whatever reason CLEARLY shows that how dishonest company is PROFESSIONAL COURIERS.

When you search online you find that people with anger saying to rename their organization as UNPROFESSIONAL COURIERS.

I really could not believe how these people continue to do the business in India.

If professional couriers do not return my money I will file a case against the company, even if that cost time and money.

Hi this is to bring to your Kind Information that The Professional Couriers Hosur fails to deliver the goods on time. Every time our clients send's us couriers and it gets delivered to immediately from other couriers but it is not the same with professional couriers. The courier has reached there office but they fail to deliver it saying there are no people and they want us to come and pick the courier.

This is very frustrating and the kind if service and the response they give us when we call them is very bad plz look into this matter at the earliest.

My document was sent from Mumbai to Hyderabad. But after 3 days it was not received. When I went for inquiry in Hyderabad, they told it is still in Mumbai. When I contacted Mumbai Corporate office & Mumbai Call Center of Professional Courier. They simply disconnected my phone calls instead of giving proper reason. They kept me irritating for 3 hours & no proper answer. One Mr. George Joseph was talking such a way that, I feel a layman also was far better person in place of him. Further I appeal strict action should be taken against organisations like PROFESSIONAL COURIER. REALLY THEY ARE EXACTLY OPPOSITE TO THEIR NAME. IT SHOULD BE UNPROFESSIONAL.

my name is Gunjan Chauhan, i stay in bangalore and i have courier a gift item to my friend for her birthday on 3rd may 2010 from professional courier jayanagar 4th block, courier number is BLR34660888 but it is not yet delivered. i had complaint about it on 11th may they told me they will deliver it in next 2-3 days but again there was no process and they have registered my complain ie. complain number - 6152 . Finally they informed me about it is lost by them. now they are not responding or not refunding my money too.i have given an application to head office also but nobody is ready to take the responsibility or to refund my money. when my friend went to Bhopal professional courier to enquier about mycourier sent to her , they told it is not gift it is documents while they had not asked about the price and content during i was registering on 3rd may 2010.

please help me to solve this issue , from past 1 month i am moving here and there in professional courier offices that's also wasting my time and money .

i have mailed a copy to regional office and head office but no reply.
i have done what was possible to inform the company about they has lost my courier so either they have to pay me back or deliver it but there is not a single answer from professional courier.


frustrated from professional courier.
gunjan chauhan
[protected]

Dear Sir/Madam,

I have given a document to Professional Couriers on dated 03/04/2010 (Docket No. BLR[protected] to be delivered at Mirzapur (U.P.), till today the document has not been reached to the destination inspite of my several reminders to them, for which I have occured a huge loss in my business.
Now they are saying that we donnt have service in Mirzapur and my document is lying in Allahabad and they told me to send my person to Allahabad to collect the document. I had made a complained to them on 14/04/2010 (complaint no. 456). No action has been taken so far. I have suffered a huge loss in my business, I have spent lots of money on making phone calls to my party at Mirzapur and to Professional Couriers's different office.
I request to register a case against Professional Couriers and panalise the company for the compansation for my Loss.
My contact no. is [protected] and my email address is snl.[protected]@gmail.com

Awaiting a reply from you.

Regards

Sunil Arora
Note: Copy of receipt can be provided any time you ask.

Dear Sir/Madam,

I am Dr.S.Srinivas Reddy , R/o.Nizmabad couriered to Hyderabad on 14thMay'2010, friday by afternoon 1.00pm from Nizmabad Professional Coureirs and my docket No.NZB333959. Sent to Hyderabad with clear addtess and Mobile Number of receiver . As per Professional couriers they need to deliver next day mornign by 11 Am . They did'nt deliver on that day and next was Sunday and Monday also they did'nt deliver. And if we asking Nizmabd people they are reckless answering in that system they have mentioned receivers office closed.

I can ask those people why they did'nt called to the customer on saturday and What about monday .
We have called Narayanguda Delivery centre several times they put phone enguaged. And Receiver gone with docket Number at last on tuesday and he has given docket number and asked why they did'nt turn up. Front office executive one lady was saying first The deliver boys are new and next they did'nt Know the address. They are simply managing with these words. He asked concerned person Srikanth he was deliver boy does'nt know the addres then why they have mentioned about locked in online status.
They are simply managing the show, what if we can send through courier in urgency if they keep parcel in their office we can send through ordinary post also. What is the meaning o[censored]rgency and courier service.
Their office No.66632393. Located at Kubera Towers, 1st floor, Narayanguda Flyover,Hyderabad . No body is responsilbe in their office to manage properly.

This should not happen with others. And receiver has seen the same from others also they are saying simply door locked. For Kind Information of receiver there is security men where we have sent to the office. This is purely Negligence of Professional Courier Service.

From
Lion.Dr.S.Srinivas Reddy
M.[protected]

Dear Sir/Madam,
I send some valuable documents from karur ,Tamilnadu to cuttack, Orissa through The professional courier on 7th may 2010 which I expected to reach before time but it didn’t till 12th may 2010 . The concerned person told me it will take 3 days to reach the courier but after more than 5 days courier didn’t reach the target.
That to when I tried to call the concernd parts on 12th from morning till evening no one gave me a satisfactory answer. I too mailed them as per their reply came at fist was not satisfactory they just forwarded me the number which I was trying from 12th may 2010 morning.
Sir I am sending you the docket details with attached copy
Please do find the attachments an expect that you will take proper action against them who are cheating people and playing with their fake claim service.

Have a great day
Thank you
AMRIT MISHRA
Mail: [protected]@yahoo.com
Mobile:+91- [protected]

From
S.Thalapathi Raj
Scientist,
Defence R&D Organization,
TBRL, Sector-30,Chandigarh.

Sub: Deficiency in Service of Professional Courier Service.
Ref: Consignment No: TRZ55483746 sent on 28/04/2010

Dear sir,

The above said urgent consignment was dispatched on 28.04.2010 from Professional Courier service,Thanjavur (Tamil Nadu) to Chandigarh.To day's date is 07.05.2010. Ten Days passed, Still the consignment was not delivered.

The above said consignment was very much important and was required urgently. Because of this negligence act from the professional courier service, we are facing lot of problem and mental torture. I would like to know the exact reason for this delay and strict action against the defaulter.

I look forward to your reply and guidelines to my problem in handling the issue and to sue against the firm.

Sincerely,
S.Thalapathi Raj,
Phone: [protected]

My family sent me a letter from Ooty through professional couriers on[protected]. In internet the status of the letter is mentioned as delivered to the Magarpatta office on[protected]. But still not delivered to me.

I talked to D.B. Road head office. They asked me to talk to magarpatta office. The magarpatta office incharge UMESH is telling that he has not got the letter.

So where is the letter? It is very important so that they are sending in courier. But it is missed. I need to take action against professional couriers.

I am Jr.Mgr.(Legal), Girijan Coop.Corpn.Ltd., Visakhapatnam. I have sent a cover vide Consignment Note Number VSP2021135 dt.17.4.2010 to Sri N.S.Reddy, Spl.Counsel for GCC/Advocate AP High Court, residing at Himayat Nagar, Hyderabad duly giving his two Tel.Nos. [protected] and [protected] on 17.4.2010 duly paying Rs.20/- towards their charges.

Since my Counsel was in CUG, I almost talk to him every day and enquire about the receipt of Cover. The cover containing a DD of payment of his remuneration for Rs.24720/-. Even to day the cover is not received by him. On enquiry the courier at Visakhapatnam where I have booked, told me that the said cover is returned with endorsement ''door locked'.I have denied their comment and also enquired as to why they could not talk to referred phones.They replied that the addressee is not available even on phone. I have warned seriosuly about their irresponsible behabiour and cautioned that unless they serve the cover, their actions are subject to civil / criminal actions under law. There is no response thereafter.

Even earlier while I have sent a cover to my Counsel at Guntur of sending Vakalat to be filed in MACT, Viziawada in two cases filed against GCC. They delayed delivery inordinately, due to which the vakalat could not be filed in the court in time and the Court, Vijayawada made ex-partee in a case.

GCC has given them a notice and they replied very neglegently.

I have also seen several complaints in this web page now.
As the Courier Service repeatedly commiting irregularities, I came to conclusion that the service is very bad and their action is most irresponsible. The couriers are cheating the public. They do not bother the worth of customer mail / baggage. This courier should be seized and their actions are necessirily be tried in criminal court for criminal breach of trust.

SARMA,
Jr.Manager(Legal), GCC, Visakhapatnam

I have booked a consignment through professional couriers from their Perambur Branch (Chennai) to Calcatta under the consignment number[protected] dated 26th Apl. 10. When i called up the office where i booked the consignment on friday (30th Apl 10) to inform them that the courier has not been delivered only to get an instantenous answer that the consignee's address was wrong.(as if the branch manger travels to calcutta everyday). When i insisted that a take a complaint the BM causally said he will lookinto the matter and revert to me. (Till this moment i haven't received any call - dt. 03/05010 time 1 pm). Look at the "unprofessional service by the Professional (?) couriers. Now sitting in my office i am praying to god to help the professional courier employees to trace my courier and deliver it. I HAVE DECIDED THAT I WOULD NEVER USE PROFESSIONAL COURIER IN REST OF MY LIFE TIME.

Date : 28/04/10


Non delivery of courier and irresponsible behaviour by the courier office at Chas, Jharkhand

I had sent a courier to Bokaro Steel City from Chennai on 22/04/10.My consignment no is MAA[protected]. Till date the parcel has not been delivered. Repeated phone calls and using the TRACKING service has'nt given a a clear picture. When asked why there is a delay then the reply is since it is a parcel. But for that they are charges for the weight of the parcel. Today (28/04/10) the courier has finally reached the destination .

Usually it is delivered by the courier fellows, this has been the normal practice. This is not the first time that I have send. Nearly every month I am sending couriers and it has been delivered at-home.Suddenly this time the courier fellows have refused to deliver saying there is no service in that area. If there is no service then why was it accepted in the first place. When contacted regarding the parcel my parents were told to collect it from the courier's office. If we have to go and collect it from the office then why do I need this Professional Courier? I can send it by speed post or some other courier. A very unprofessional behaviour from a courier that calls itself Professional Courier.

When you can't deliver than why all these tall claims?

Their quality policy

"We at The Professional Couriers are committed to satisfy the expectations of our customers through timely and safe delivery of their consignments.

We achieve this through professional managment, team work and continuous refinement of our services."

Great job !

we asked professinal courier to send 1 lletter to saudi in taif he said no problem they will send within 3 days to my hospital in taif their charges is 800 rs but what happen they send to another courier company in saudi and they refuse to come my plce i have to go and collect the letter from the office which is 70 km away from my place , but when u trace the letter in internet they say they went to the place but they not find the person and also they dont have have y number.
pls do something so that they dont cheat us and other people in future
thanks
below is the letter which i discuss them
when i track my num [protected],it shows that on 21april they came to my hospital but they didnt find me.now on 24 april when i call them after taking num from india they say we dont have ur num thats why we r unable to send.they tomorrow morning u will recieve ur letter.later in the evening 1 man([protected]) call me that u have to collect the letter from taif off,bec we dont send this letter to ur place.BUT IN THE TRCKER WHAT ITS SAY THAT THEY CAME TO MY HOSPITAL THE PERSON IS NOT AVAILABLE.
KINDLY DO SOMTHING SO THAT OUR FAITH WILL BE WITH U COMPANY
THIS IS VERY IMPORTANT LETTER
WAITING FOR UR REPLY
THANKS .
Customer Support Request number (733725
the complain is that they didnt deliver the letter to me but i collect from the center,and what is the tracker is showing that they come to my place but when u talk them thay say ur area is not cover by our brch
thats why comlaint is close without giving answer to us
this think happen
i have to go to the off to collect my letter and they close the complaint.
by hot number they say u will get the letter to ur place but by taif office say u had to come to the centre
next time or infuture i will not use ur service and will give this detail of what happen to the media so they will spred the awarenesss programme agaisnt ur company
thanks

sir,
i booked one document to palani along with cell phone no details specially mentioned in the cover " pl deliver the cover before 11.30AM"
via the professional couriers, ashok nagar branch Consinment no.maa[protected] dated 15.4.2010
but the same was not delivered to the person till 5.30pm of 19.4.2010
on tracing the consingment it was sent to kerala and back to theni
from 17.4.2010 my repeeted calls to the ashok nagar branch no response from the ashok nagar branch
1)the document was not delivered in time
2)myself made several call to palani and ashoknagar branch
3) mental worries due to the non delivery of the document
subramanian
chennai

Hi -

This complaint is against "The Professional Coueriers". The branch address is

Krishnakripa Buildings
Opp. Kudavoor Sri Bhagavaty Temple
N H Road, Kazhakuttom , Trivandrum

Now, the details. A courier was to be sent to Mumbai (Navi Mumbai). The courier was sent on 10/04/2010. On checking with the office, it was said that it would be delivered on 14/04/2010 by maximum. Its 16/04/2010 now and the courier has not been reached. Below are my greievences;

1. Should not the office person know exactly how long the courier will take.If not one should not obligate.

2. There is no way to track the parcel with the reference number. They showed a consignement number on the receipt but one can only call up the office to check with them

3. Once you call the office, there were many reasons to get frustrated.

4. They replied to hold on until they check and come back. I was on receiver for 25 minutes (can u believe it!!) and later I hung up. If I tried to call them back again the line was busy.

5. They took an additional 15 Rs for the parcel owing to the reason that It needs to be wrapepd up in a box.

Please remember a service is rendered with service level agreement which when not met the providers are either liable to repay amount/fined.

No one bothers these things these days, but If some one shows really the guds to take these things out before law, the goverment should visit the common infact some basic rules that are to be governed.

There is nothing in conditions apply or SLA that violates the right for value.

Nothing comes free in this world.So services needs to reconsider their efficiency or things should be moved legally.

Thanks

Thankyoumobile have shipped one item with Airway bill number DEL6189644 by professional courier on 28th march 2010. But I have still not received item even on 15th april 2010. I have tracked item with Airway bill number DEL6189644 on www.tpcindia.com which show item still in transit state. I have try to contact customer care 10 times since 5th april 2010. I have also sent 5 mails on email address given on website.But there is no response from courier. They have even not care to give answer

I booked a letter with complete address of the consignee (at Baidyabati, Dt.Hooghly, West Bengal and a very short distance and 1 and 1/2 hrs. away from Kolkata by local train/bus) at Chennai on 5 April 2010at about 16 hrs. I have been tracking the status of the consignment sine 7 Apr. morning and the position remains static ever since, despite my providing the completete address with ohone no. of the consignee by email at 1328 pm on 7 Apr. as requested by the Chennai office after I brought the matter to the notice inter alia of the corporate office. But even then the status has not changed. It is still being reported as ON TRANSIT with these details in respect of the subject Consignment No. MAA[protected]:
4/5/2010 10:36:59 PM Consignment Despatched to KOLKATA From CHENNAI
4/6/2010 4:58:48 PM Consignment Despatched to SHEORAPHULLY From KOLKATA.
This is so despite the fact that Sheoraphully is just a few minuites away , even by a bus/cycle rikshaw (what to talk of frequent electric local trains) from Baidyabati.
I would like to advise the prospective users of this courier service to be careful in booking their consignments through them in future, particularly in veew of the plethora of complaints about ther services in your Forum.

Vodofone people recived the double payment for my vodofone bill in the month of January i paid through cash but again they took money from my bank account . vodofone people are saying that they have refunded the extra amount via cheque i waited for 15 days i did not get the cheque through courier when i asked the call center guys they did not provide the POD details only when i escalted the case i got POD details when i check the same someone has signed in front of my name and have taken the cheque now who has to be blamed. i want justice i want my cheque back it has been 3 months i am waiting for my cheque??

One courier was sent on 23rd Mar 2010 from Bangalore to Rudrapur (Rocket No. BLR[protected] and the same is yet to be delivered to the destination. When I tried to contact the customer care Bangalore office of the courior company on[protected], the phone was cut once and after calling 5 times it was received by a customer care executive and was told to call half an hour later as the system is down (at around 1.25 PM IST on 30th March 2010). After much request she has taken the Rocket No. and my mobile number to update me the status later. I am not sure whether I will receive the call. On seeing the tracking status on web, it is shown in transit since 02/23/2010 (See the details below as on web on 30th Mar 2010). I am not sure what to do now (Who is the correct person to contact).

Consignment Details
Consignment No. BLR[protected] Ref./Folio No
Booked on Pieces/Weight /
Consignor Details
Consignor Origin
E-mail Contact No
Consignee Details
Consignee Destination On Transit
E-mail Contact No
Delivery Details
Receiver Relation
Stamp Contact No.
Date Mar 30,2010 DRS No Not generated
Time On Transit
Forwarding Details
DATE/TIME ACTIVITY TPC SERVING STATION
2/24/2010 11:56:37 AM Consignment Despatched to MORADABAD From NEW DELHI
2/23/2010 10:02:00 PM Consignment Despatched to NEW DELHI From BANGALORE - (HOSUR ROAD)
2/23/2010 9:57:26 PM Consignment Despatched to BANGALORE - (HOSUR ROAD)


Regards,
Naveen Ranjan

I was to receive a shipment sent to me from Kolkata.The delivery address was my office address.
Professional courier accepted the courier without notifying that there will not be any delivery to the mentioned destination.
The courier company has a distribution center about 2 kms away from my office and yet they said that they dont deliver in that area.
When i asked them to send to another area office, they behaved as if they were doing me a big favour.
When i inquired abt the number of their corporate office so that i could place my complaint, i was talked to in a very bad manner.I eventually got the courier , but the treatment i received was definitely a very bad one.This courier company needs to educate its staff in how to behave and take responsibility of the shipment.We are paying for the services provided by them, they are not doing us favour.