The Professional Couriers Complaints & Reviews

From
S.Thalapathi Raj
Scientist,
Defence R&D Organization,
TBRL, Sector-30,Chandigarh.

Sub: Deficiency in Service of Professional Courier Service.
Ref: Consignment No: TRZ55483746 sent on 28/04/2010

Dear sir,

The above said urgent consignment was dispatched on 28.04.2010 from Professional Courier service,Thanjavur (Tamil Nadu) to Chandigarh.To day's date is 07.05.2010. Ten Days passed, Still the consignment was not delivered.

The above said consignment was very much important and was required urgently. Because of this negligence act from the professional courier service, we are facing lot of problem and mental torture. I would like to know the exact reason for this delay and strict action against the defaulter.

I look forward to your reply and guidelines to my problem in handling the issue and to sue against the firm.

Sincerely,
S.Thalapathi Raj,
Phone: [protected]

My family sent me a letter from Ooty through professional couriers on[protected]. In internet the status of the letter is mentioned as delivered to the Magarpatta office on[protected]. But still not delivered to me.

I talked to D.B. Road head office. They asked me to talk to magarpatta office. The magarpatta office incharge UMESH is telling that he has not got the letter.

So where is the letter? It is very important so that they are sending in courier. But it is missed. I need to take action against professional couriers.

I am Jr.Mgr.(Legal), Girijan Coop.Corpn.Ltd., Visakhapatnam. I have sent a cover vide Consignment Note Number VSP2021135 dt.17.4.2010 to Sri N.S.Reddy, Spl.Counsel for GCC/Advocate AP High Court, residing at Himayat Nagar, Hyderabad duly giving his two Tel.Nos. [protected] and [protected] on 17.4.2010 duly paying Rs.20/- towards their charges.

Since my Counsel was in CUG, I almost talk to him every day and enquire about the receipt of Cover. The cover containing a DD of payment of his remuneration for Rs.24720/-. Even to day the cover is not received by him. On enquiry the courier at Visakhapatnam where I have booked, told me that the said cover is returned with endorsement ''door locked'.I have denied their comment and also enquired as to why they could not talk to referred phones.They replied that the addressee is not available even on phone. I have warned seriosuly about their irresponsible behabiour and cautioned that unless they serve the cover, their actions are subject to civil / criminal actions under law. There is no response thereafter.

Even earlier while I have sent a cover to my Counsel at Guntur of sending Vakalat to be filed in MACT, Viziawada in two cases filed against GCC. They delayed delivery inordinately, due to which the vakalat could not be filed in the court in time and the Court, Vijayawada made ex-partee in a case.

GCC has given them a notice and they replied very neglegently.

I have also seen several complaints in this web page now.
As the Courier Service repeatedly commiting irregularities, I came to conclusion that the service is very bad and their action is most irresponsible. The couriers are cheating the public. They do not bother the worth of customer mail / baggage. This courier should be seized and their actions are necessirily be tried in criminal court for criminal breach of trust.

SARMA,
Jr.Manager(Legal), GCC, Visakhapatnam

I have booked a consignment through professional couriers from their Perambur Branch (Chennai) to Calcatta under the consignment number[protected] dated 26th Apl. 10. When i called up the office where i booked the consignment on friday (30th Apl 10) to inform them that the courier has not been delivered only to get an instantenous answer that the consignee's address was wrong.(as if the branch manger travels to calcutta everyday). When i insisted that a take a complaint the BM causally said he will lookinto the matter and revert to me. (Till this moment i haven't received any call - dt. 03/05010 time 1 pm). Look at the "unprofessional service by the Professional (?) couriers. Now sitting in my office i am praying to god to help the professional courier employees to trace my courier and deliver it. I HAVE DECIDED THAT I WOULD NEVER USE PROFESSIONAL COURIER IN REST OF MY LIFE TIME.

Date : 28/04/10


Non delivery of courier and irresponsible behaviour by the courier office at Chas, Jharkhand

I had sent a courier to Bokaro Steel City from Chennai on 22/04/10.My consignment no is MAA[protected]. Till date the parcel has not been delivered. Repeated phone calls and using the TRACKING service has'nt given a a clear picture. When asked why there is a delay then the reply is since it is a parcel. But for that they are charges for the weight of the parcel. Today (28/04/10) the courier has finally reached the destination .

Usually it is delivered by the courier fellows, this has been the normal practice. This is not the first time that I have send. Nearly every month I am sending couriers and it has been delivered at-home.Suddenly this time the courier fellows have refused to deliver saying there is no service in that area. If there is no service then why was it accepted in the first place. When contacted regarding the parcel my parents were told to collect it from the courier's office. If we have to go and collect it from the office then why do I need this Professional Courier? I can send it by speed post or some other courier. A very unprofessional behaviour from a courier that calls itself Professional Courier.

When you can't deliver than why all these tall claims?

Their quality policy

"We at The Professional Couriers are committed to satisfy the expectations of our customers through timely and safe delivery of their consignments.

We achieve this through professional managment, team work and continuous refinement of our services."

Great job !

we asked professinal courier to send 1 lletter to saudi in taif he said no problem they will send within 3 days to my hospital in taif their charges is 800 rs but what happen they send to another courier company in saudi and they refuse to come my plce i have to go and collect the letter from the office which is 70 km away from my place , but when u trace the letter in internet they say they went to the place but they not find the person and also they dont have have y number.
pls do something so that they dont cheat us and other people in future
thanks
below is the letter which i discuss them
when i track my num [protected],it shows that on 21april they came to my hospital but they didnt find me.now on 24 april when i call them after taking num from india they say we dont have ur num thats why we r unable to send.they tomorrow morning u will recieve ur letter.later in the evening 1 man([protected]) call me that u have to collect the letter from taif off,bec we dont send this letter to ur place.BUT IN THE TRCKER WHAT ITS SAY THAT THEY CAME TO MY HOSPITAL THE PERSON IS NOT AVAILABLE.
KINDLY DO SOMTHING SO THAT OUR FAITH WILL BE WITH U COMPANY
THIS IS VERY IMPORTANT LETTER
WAITING FOR UR REPLY
THANKS .
Customer Support Request number (733725
the complain is that they didnt deliver the letter to me but i collect from the center,and what is the tracker is showing that they come to my place but when u talk them thay say ur area is not cover by our brch
thats why comlaint is close without giving answer to us
this think happen
i have to go to the off to collect my letter and they close the complaint.
by hot number they say u will get the letter to ur place but by taif office say u had to come to the centre
next time or infuture i will not use ur service and will give this detail of what happen to the media so they will spred the awarenesss programme agaisnt ur company
thanks

sir,
i booked one document to palani along with cell phone no details specially mentioned in the cover " pl deliver the cover before 11.30AM"
via the professional couriers, ashok nagar branch Consinment no.maa[protected] dated 15.4.2010
but the same was not delivered to the person till 5.30pm of 19.4.2010
on tracing the consingment it was sent to kerala and back to theni
from 17.4.2010 my repeeted calls to the ashok nagar branch no response from the ashok nagar branch
1)the document was not delivered in time
2)myself made several call to palani and ashoknagar branch
3) mental worries due to the non delivery of the document
subramanian
chennai

Hi -

This complaint is against "The Professional Coueriers". The branch address is

Krishnakripa Buildings
Opp. Kudavoor Sri Bhagavaty Temple
N H Road, Kazhakuttom , Trivandrum

Now, the details. A courier was to be sent to Mumbai (Navi Mumbai). The courier was sent on 10/04/2010. On checking with the office, it was said that it would be delivered on 14/04/2010 by maximum. Its 16/04/2010 now and the courier has not been reached. Below are my greievences;

1. Should not the office person know exactly how long the courier will take.If not one should not obligate.

2. There is no way to track the parcel with the reference number. They showed a consignement number on the receipt but one can only call up the office to check with them

3. Once you call the office, there were many reasons to get frustrated.

4. They replied to hold on until they check and come back. I was on receiver for 25 minutes (can u believe it!!) and later I hung up. If I tried to call them back again the line was busy.

5. They took an additional 15 Rs for the parcel owing to the reason that It needs to be wrapepd up in a box.

Please remember a service is rendered with service level agreement which when not met the providers are either liable to repay amount/fined.

No one bothers these things these days, but If some one shows really the guds to take these things out before law, the goverment should visit the common infact some basic rules that are to be governed.

There is nothing in conditions apply or SLA that violates the right for value.

Nothing comes free in this world.So services needs to reconsider their efficiency or things should be moved legally.

Thanks

Thankyoumobile have shipped one item with Airway bill number DEL6189644 by professional courier on 28th march 2010. But I have still not received item even on 15th april 2010. I have tracked item with Airway bill number DEL6189644 on www.tpcindia.com which show item still in transit state. I have try to contact customer care 10 times since 5th april 2010. I have also sent 5 mails on email address given on website.But there is no response from courier. They have even not care to give answer

I booked a letter with complete address of the consignee (at Baidyabati, Dt.Hooghly, West Bengal and a very short distance and 1 and 1/2 hrs. away from Kolkata by local train/bus) at Chennai on 5 April 2010at about 16 hrs. I have been tracking the status of the consignment sine 7 Apr. morning and the position remains static ever since, despite my providing the completete address with ohone no. of the consignee by email at 1328 pm on 7 Apr. as requested by the Chennai office after I brought the matter to the notice inter alia of the corporate office. But even then the status has not changed. It is still being reported as ON TRANSIT with these details in respect of the subject Consignment No. MAA[protected]:
4/5/2010 10:36:59 PM Consignment Despatched to KOLKATA From CHENNAI
4/6/2010 4:58:48 PM Consignment Despatched to SHEORAPHULLY From KOLKATA.
This is so despite the fact that Sheoraphully is just a few minuites away , even by a bus/cycle rikshaw (what to talk of frequent electric local trains) from Baidyabati.
I would like to advise the prospective users of this courier service to be careful in booking their consignments through them in future, particularly in veew of the plethora of complaints about ther services in your Forum.

Vodofone people recived the double payment for my vodofone bill in the month of January i paid through cash but again they took money from my bank account . vodofone people are saying that they have refunded the extra amount via cheque i waited for 15 days i did not get the cheque through courier when i asked the call center guys they did not provide the POD details only when i escalted the case i got POD details when i check the same someone has signed in front of my name and have taken the cheque now who has to be blamed. i want justice i want my cheque back it has been 3 months i am waiting for my cheque??

One courier was sent on 23rd Mar 2010 from Bangalore to Rudrapur (Rocket No. BLR[protected] and the same is yet to be delivered to the destination. When I tried to contact the customer care Bangalore office of the courior company on[protected], the phone was cut once and after calling 5 times it was received by a customer care executive and was told to call half an hour later as the system is down (at around 1.25 PM IST on 30th March 2010). After much request she has taken the Rocket No. and my mobile number to update me the status later. I am not sure whether I will receive the call. On seeing the tracking status on web, it is shown in transit since 02/23/2010 (See the details below as on web on 30th Mar 2010). I am not sure what to do now (Who is the correct person to contact).

Consignment Details
Consignment No. BLR[protected] Ref./Folio No
Booked on Pieces/Weight /
Consignor Details
Consignor Origin
E-mail Contact No
Consignee Details
Consignee Destination On Transit
E-mail Contact No
Delivery Details
Receiver Relation
Stamp Contact No.
Date Mar 30,2010 DRS No Not generated
Time On Transit
Forwarding Details
DATE/TIME ACTIVITY TPC SERVING STATION
2/24/2010 11:56:37 AM Consignment Despatched to MORADABAD From NEW DELHI
2/23/2010 10:02:00 PM Consignment Despatched to NEW DELHI From BANGALORE - (HOSUR ROAD)
2/23/2010 9:57:26 PM Consignment Despatched to BANGALORE - (HOSUR ROAD)


Regards,
Naveen Ranjan

I was to receive a shipment sent to me from Kolkata.The delivery address was my office address.
Professional courier accepted the courier without notifying that there will not be any delivery to the mentioned destination.
The courier company has a distribution center about 2 kms away from my office and yet they said that they dont deliver in that area.
When i asked them to send to another area office, they behaved as if they were doing me a big favour.
When i inquired abt the number of their corporate office so that i could place my complaint, i was talked to in a very bad manner.I eventually got the courier , but the treatment i received was definitely a very bad one.This courier company needs to educate its staff in how to behave and take responsibility of the shipment.We are paying for the services provided by them, they are not doing us favour.

Proffessional courier which is operating at SHAHABAD Town Tq chitapur Dist Gulbarga karnataka state is a third class agency. The owner who is running establishment is not having any customer oriented service. He is not giving door delivery sevice as per the address. He will keep the covers parcells with him for few days. The person who is having urgency of documents should approach the courier office asking him is there any covers from so and so office. Then only he will search and give.

My request is that concerned authority should take necessary action in this regard and his agency should be cancelled in the interest of public.

Three letters sent to Guwahati on 23.02.10 under docket No 29424627, 29424628, 29424629. Only one letter under 29424629 delivered as per the courier but actually not received by the addressee and others returned indicating no services. Why the agency had taken those letters if services in those areas (Office of Chief Inspector of boilers, assam, Lalmati, Near Brahmaputra Board Office,PO Basistha, Guwahati-781029, Assam) are not avaialable and taken full money of Rs. 60 in each letter and no refund has been given

Dear Concern,

on[protected] , I send one courier to kalyan, it is book in your Shivajinagar Branch , pune maharastra. POD DETAILS ARE PNQ 227751.

CONSIGNEE NAME IS- SACHIN SAWANT , OMKAR TRANSPORT, SHOP NO-6, OPP. DR. HARBADA CLINIC, CHAKKI NAKA, KALYAN (E), PINCODE 4321 306.

I had courier following things with one white envelop 1) 3 myself photograph, 2) one handwritten letter, 3) my driving licence ,4) VERY IMPORTANT IS AMOUNT RS. 210/- ( 2 NOTES OF 100 RS. & 1 NOTE OF RS. 10/-) WHICH IS KEPT IN DRIVING LICENCE WHERE PHOTO IS PASTE BY RTO.
LICENCE IS WRAP IN THIS LETTER & STAPLE BY ME ENVELOP IS SEALED WITH CELLOTAPE.SO NOBODY KNOW WHAT CONTAIN I COURIER.I TAKE ALL MY PRECAUTION WHILE SENDING COURIER.

Dear Concern, this courier details like sending of photo, driving licence, & Amount of Rs. 210/- is known to only consignee.

Now I come to point that Today[protected], Consignee call me at evening 5.30 PM. that he open the courier , he get all documents except cash of Rs. 210/-. I confirm him anybody open this courier from his office, he told me that only he open all his courier, I asked him condition of envelop , he told me that envelop is only simple staple , Licence is found without wraping in letter and letter have staple marked only.

Sir, when I hand over courier to shivajinagar Branch, pune , It is personally sealed by me with cellotape.

NOW QUESTION IS THAT WHICH YOUR BRACH OPEN MY COURIER,WHICH YOUR STAFF THEFT MY RS. 210/-?

SIR I READ YOUR TERMS & CONDITIONS, YOU MENTION THAT DON'T SEND ANY VALUABLE ARTICLE LIKE CASH, GOLD, MOBILES ETC, IF COURIER IS MISPLACED OR LOST ,YOUR COMPANY IS NOT RESPONSIBLE . BUT WHAT ABOUT THEFT OF MONEY IN COURIER? WHO IS RESPONSIBLE ?

MY QUESTION IS THAT 1) WHY MY COURIER IS OPEN BY YOUR STAFF? 2) WHY CONSIGNEE NOT GETTING COURIER IN ORIGINAL CONDITION ?
3) WHO IS RESPONSIBLE FOR THEFT ?

SIR PLS. READ YOUR WEBSITE CLEARFULLY,YOU MENTION YOUR QUALITY POLICY AS FOLLOW :-

QUALITY POLICY
We at The Professional Couriers are committed to satisfy the expectations of our customers through timely and safe delivery of their consignments.

We achieve this through professional managment, team work and continuous refinement of our services.

THIS IS YOUR SAFE DELIVERY ? THIS IS YOUR PROFESSIONAL MANAGMENT ?TEAM WORK ?

SIR YOUR COMPANY & YOUR EMPLOYEE IS THEVES.

I KNOW & I AGREE THAT MONEY SENDING BY COURIER IS MY RESPONSIBILY, BUT WHO WILL GIVE YOU RIGHT TO YOU TO OPEN COURIER OF YOUR CLIENT & THEFT THEIR VALUABLE THINGS ? IS IT LEGAL?

THIS IS YOUR RESPONSIBILY TO REFUND MY MONEY.

KINDLY NOTE IF I DON'T GET JUSTICE WITHIN 48 HOURS FROM[protected] & REFUND OF RS. 210/- I LODGE POLICE COMPLAINT AGAINST YOUR COMPANY.

I HOPE YOU LOOK THIS MATTER ON URGENT & SERIOUS BASIS.

BEST REGARDS

VINOD DALVI

[protected]
PUNE

I have sent one document from jamnagar, Gujarat through The professional courier with Doc No. JNR1302478 on 12/03/2010 to Motihari, Bihar on address :

C/0 : Shri Krishan Dev Singh
Retired H.A. LND College
SriKrishan Nagar
Near Sapai Maa Mandir
Motihari
East Champaran
Bihar - 845401
Mob: [protected]
[protected]

From,

Pappu Kumar
[protected]
Jamnagar

TPC persn told me that it will reach on 16/03/2010 but even after so many calls it has not reached today also.

Is this type of service provides by you?

It seems rediculous. This is not the first time that i am facing problem. It had happned before also.

Dear Sir,

National Insurance had consigned my Cars Insurance policy through Professional couriers. I received the first call from Professional Couriers, Mannanthala on 11/03/2010 for enquiring the route to my home. I haven't received policy on the 12/3, so i called up them again. They were requesting me to collect it from their office. I was ready to collect it, but their office time starts at 9:30 until 18:30. But i had to start to office from 8:00 until 19:30. Then they agreed to despatch to home. Till now they haven't done it, really irritating.

Please do the necessary at the earliest.

Best regards,
Vinod

I sent few business related catalogues to Lucknow through The Professional Couriers on 10th March 2010 and today is 17th March 2010 still now the Cover has not gone to the other party who is waiting for the same, due to which their business is getting delayed. Hope Our Postal Service would be more faster that this, felt we have customer services desk who would really help us but that too is vain. They have no answer for any question we asked and they don't carry about complaints. Think they are most used to these kind. Customer is King, our Service is to satisfy the customers right requirement all these things are just good for nothing.

sir!
maine vaniyambadi professional couriers se mumbai ko ek courier bheja tha date:08/03/2010 aur delivery date:12/03/2010 aur is ka pod number :VNB230436.
maine is mein bheja tha ek ring jis ka value rupees 1000.maine is ko acchi tarha se packing kiya tha maine is mein brown color tape lagake bheja tha aur main kissi bhi courier mein stapler use nahi karta .
lekin delivery man is mein se item nikaal ke...