The Professional Couriers Complaints & Reviews

THE PROFESSIONAL COURIER is one of the worst courier service i had ever seen.This blame u for the address that is not correct and and never mail the status o[censored]r courier.The person name biju in vishakhapatnam phone no:[protected] and email id [protected]@yahoo.co.in. i have asked this guy to mail me gurgaon head office address but he didnt drop me single mail.So what shud i do.I request u to Bann this courier service who are just cheating the poor people.So plz take any action.

Respected Sir,

THE CASE HISTORY IN BRIEF:
[protected][protected]-------
A Courier cover with Documents were sent from Pune vide bill no.(pod[protected]SMP1)on 12 th,January, 2010 and the document reached New Delhi on 13th,Jan'10 itself.
But it is not at all taken out from the bag for delivery ,and returned back to sender,though the name and complete address were very clearly typed and availability of the receiver in the address also very much available.Still they are not bothered to deliver. The Reason conveyed to me was ' No Staff available for delivering courier . When the matter taken up at their Corporate Office,Mumbai, with their Highest incharge (Mnaging Director, e-mail add. is [protected]@tpcindia.com ) for the document and Compensation as Rs. 1,75,000/- for Delay,Financial loss, Poor service,Harassment,Mental Agony etc., there is no reply / response for the compensation till date. Please look in to the matter and bring the ' Professional Couriers' in to books of stringent Law,and obtain compensation from them for FINANCIAL LOSSES caused, NON DELIVERY in time ,DELAY ,MENTAL AGONY,HARASSMENT,POOR SERVICE and bring them to Justice for all the lapses happened at their end. Thanking you in anticipation and Awaiting your honourable Justice.
-Thanks and Regards

R,VIJAYAKUMAR (my ph. [protected])
e-mail add. [protected]@yahoo.com
[protected][protected][protected][protected][protected]------
Following are the mail communications, I've sent to the Managing Director,The Professional Couriers Network Ltd.,(but No reply from The Managing Director till date). No. 51/52/53, Sai Chambers, 1st Floor, Plot No.44, Sector 11, CBD Belapur, NAVI MUMBAI - 400 614
Ph: +[protected],
Fax :+[protected],
E-mail : [protected]@tpcindia.com
sir, Please go through the details fully, (if needed I will send scan copy of address cover). Till date no response, from them. Please look into the matter and bring them to Justice and make Society aware of such fraudulent Couriers. sir, I am awaiting your honourable reply /response in this regard at an early period .

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

-----Forwarded by R Vijayakumar/NEW DELHI/UFC/UTI on 02/02/2010 05:31PM -----

To: [protected]@tpcindia.com
From: vijayakumar rajarathinam <[protected]@yahoo.com>
Date: 01/27/2010 06:36PM
cc: [protected]@tpcindia.com
Subject: Fw: feedback for the complaints (MOST URGENT- NO DELIVERY STAFF AT NEW DELHI-COMPENSATION)


TO: THE MANAGING DIRECTOR,PROFESSIONAL COURIERS NETWORK LTD.,CORPORATE OFFICE,MUMBAI (27.01.2010 , New Delhi)

Dear sir, Thanks for concern. After so much of Problems, Received the Document by visiting your Courier office (next building)on 25.01.10. The name and address printed dark clear and complete,including the name,office building name,floor no.,door number,street name,Dist,pincode ,service etc., It is veryelaborate,and No staff availability' issue you solve at your end.The issue as specified caused many losses at our end.
In this regard please confirm, when we will get the claimed compensation payment from your end for losses mentioned,.already ? Awaiting the needful at the earliest, to proceed further . -Regards

--- On Fri, 22/1/10, Professional Couriers Network Ltd <[protected]@gmail.com> wrote:


From: Professional Couriers Network Ltd <[protected]@gmail.com>
Subject: feedback for the complaints
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Cc: "TPC-MUMBAI-HO" <[protected]@tpcindia.com>, [protected]@yahoo.co.in, [protected]@tpcindia.com, [protected]@tpcindia.com
Date: Friday, 22 January, 2010, 10:51 PM


Dear sir,

We are very sorry to inform you that our Divisional Manager who has
commited you for the delivery of shipment which was returned back to
PNU from Delhi which was to be readdressed to you,due to some
technical reason the shipment is being returned from Mumbai today,we
assure you the delivery tomorrow to your address.
We once again apologize for the inconvenience caused to you.


regards
E.Azimi
Manager customer care
PCNL/DEL


Dear Vijayakumar sir,

This matter come to me yesterday afternoon through phone and after
that you came to our office , I personally apologized and requested
for one day time to solve this matter, reason i already inform to
you,by mistake from our staff (after delivery attempt) this dox
returned on 19/01/2010.same day from our operation dept this dox
returned to pune via Mumbay Kurla, this dox is in transit and we
already make arrangement and you will get this positively tomorrow

Ones again I am requesting you to ,pl give me todays time you will get
documents tomorrow, Iam extremely sorry for the inconvenience caused
to you and i will ensure this willnot repeat

Thanking you

M.G.Satheesh
PCNL/CPL/Delhi
[protected]


From: TPC-MUMBAI-HO
Date: 01/22/10 10:06:38
To: Delhi; ltd delhi Ltd; poona; pune
Cc: abraham
Subject: Fw: MOST URGENT- NO DELIVERY STAFF AT NEW DELHI-COMPENSATION
SOUGHT (POD -1226396 Sent from Pune on12.01.2010)





Dear Sir,


We are forwarding this mail for your kind reference, please look in to
the matter and do the needful .



REGARDS

TPCPL / MUMBAI



----- Original Message -----
From: vijayakumar rajarathinam
To: [protected]@tpcindia.com
Cc: [protected]@tpcindia.com
Sent: Friday, January 22, 2010 3:19 PM
Subject: Fw: MOST URGENT- NO DELIVERY STAFF AT NEW DELHI-COMPENSATION
SOUGHT (POD -1226396 Sent from Pune on12.01.2010)


TO: THE MANAGING DIRECTOR, PROFESSIONAL COURIERS,CORPORATE OFFICE ,MUMBAI

(FINAL REMINDER)

Sir, You are hereby informed to pay Compensation of Rs.
1,75,000/-(Rs.One lakh seventy five thousand) immediately, for
FINANCIAL LOSSES caused, NON DELIVERY till date,DELAY ,MENTAL
AGONY,HARASSMENT,POOR SERVICE etc, to avoid Press ,Legal and Other
platforms.
Yours faithfully,

Counsel / of ,R.VIJAYAKUMAR


--- On Thu, 21/1/10, vijayakumar rajarathinam < [protected]@yahoo.com > wrote:


From: vijayakumar rajarathinam < [protected]@yahoo.com >
Subject: Fw: MOST URGENT- NO DELIVERY STAFF AT NEW DELHI-COMPENSATION
SOUGHT (POD -1226396 Sent from Pune on12.01.2010)
To: [protected]@tpcindia.com
Cc: [protected]@tpcindia.com
Date: Thursday, 21 January, 2010, 6:00 PM


No response from Your New Delhi Regional Office.

--- On Thu, 21/1/10, vijayakumar rajarathinam < [protected]@yahoo.com > wrote:


From: vijayakumar rajarathinam < [protected]@yahoo.com >
Subject: MOST URGENT- NO DELIVERY STAFF AT NEW DELHI-COMPENSATION
SOUGHT (POD -1226396 Sent from Pune on12.01.2010)
To: [protected]@tpcindia.com
Cc: [protected]@tpcindia.com , [protected]@tpcindia.com
Date: Thursday, 21 January, 2010, 5:48 PM



To: The Managing Director, Professional Couriers, Corporate Office, Mumbai
[protected][protected][protected][protected][protected][protected]
Dear Sir,
No one has come and deliver important cover at New Delhi address,which
is near to your delivery office. Details as below

POD NO: PNU 1226396
Sent from : PUNE ON 12.01.2010 (SMP 01 )

Today date is 21.01.2010 but Still it is not delivered the reason
told by your Delhi Office is No Staff though received cover here on
13.01.10 , and it is just 2 buildings nearer to your delivery office
.No one bothered to deliver/inform.
Heavy compensation 'll be charged from Professional couriers , through
proper platform for non delivery and heavy loss caused due to delay.
Let me know the outcome immediately,if not I am proceeding further
through other way.

R.VIJAYAKUMAR
REGIONAL -COORDINATOR
UTI, ZONAL OFFICE, 124, Jeevan Bharti, CP, New delhi-110001.
(My mobile no. [protected])
[protected][protected][protected][protected][protected][protected][protected]---...⇄

WARNING AND COMPLAINT

Subject: PROFESSIONAL COURIERS , MUMBAI , Maharashtra
Customer inimical , Unreliable and Negligent Courier Co.
Website: www.tpcindia.com

Details of complaint :

Shri M Siroya from Marol, Andheri E Mumbai , had sent a PARCEL
containing some important and invaluable documents to MR Karunesh
Agrawal , Cyberwit.Net at Allahabad on 03.02.10 . As no delivery was
done till 8 Feb he lodged an enquiry with the collection office of co.
at Marol. No reply or status was given till 10 th . So shri Siroya
submitted a complaint to Consumer Complaints Cell to pursue his
complaint . Same day Secretary of the cell Sunit Shah phoned the
Customer Care deptt. of the courier co.One Mr. Jose after due enquiries,
assured that it will be delivered on 11 th . Inspite of this ASSURANCE ,
no delivery. On further contact and requests, the said Mr. Jose
CONFIRMED ON 12 TH FEB that the consignment is delivered. When consignor
phoned the consignee, he denied of such delivery . On 13 th , this cell
phoned Mr. Jose asto why the company should lie , misguide the customers
and take them for a ride; Jose transferrred the line to one Ms. Neelima,
who on phoning the consignee accepted the fact of NO DELIVERY.She
assured that 100% it will be done by evening. The consignee at Allahabad
not only denied having received but also informed the consignor that the
courier co. representative ((Mr Rawat) at Allahabad, told him that no
such parcel is received at his office . On this, consignor got alarmed ,
and requested us to put a formal urgent complaint for status or the
retrieval of the consignment . on 13 th evening , we first orally warned
the cusotmer care head Mr. Johnson for such UNPROFESSIONAL and cavalier
handling of customer complaints and save the REPUTATION of company .
This was followed by email notice ,calling upon him to tell the TRUE
facts about the consignment by 14 TH . Neither he or anyone informed us
till 16 th. However, the complainant Consignor informed that the
delivery was finally made on 16 th Feb.10.



The complaint is now resolved. But in the process, there was a huge follow up
and pursuing involved; lies were fed as feedback to complainants. Till
today, there is no REPLY/ANSWER to the formal notice sent by this
Consumer Complaints Cell. That is enough proof of the Co. callousness to
even NGO, forget about individual complainant.Total lack of courtesy
There is total lack of GRIEVANCE REDRESSAL PROCEDURE IN THE Co.


Solution desired:
The Courier co. must improve their organisational set up,
training to the staff , accountability and sensitivity to the Customer
Complaints with quick and true feedback. No casual but serious handling of customer complaints be in place.


Help needed:
Information about this co.as given on their Cash bill
receipt is either outdated or wrong . Even Corpo. /Regl. Office (WR)
email ID is wrong , mails get bounced.

My Suggestions
For the organisation:
1. Devise time bound grievance procedure
with clear accountability and name of officers , phones, email Ids 2.
Update all info on the receipts. 3. Transparent , honest and quick
feedback channels 4. Develope result oriented customer care programmes 5
Strengthen the consignment movement record and traceability computarised
system. 6. The anti-consumer and illegal condition of limiting the
compensation to paltry Rs. 100 for loss or damage, must be abolished.

For the Public
In past too and as per the feedback received
from other consumers, this courier co. has been found negligent ,
unreliable and not Customer friendly. Therefore, the citizens are
advised to avoid using their services as far as possilble.


For Government
1.For Posts ,Telegraphic and Telecommuniction
services there is a statutory regulating authority. Such authority
should be in place for Private Courier companies too ,to make them
regulated and accountable . That will infuse adequate discipline and
penal fear too amongst such arbitrary courier firms/companies.
2. Normsfor licensing and or efficient operations of all courier companies/firmsmust be made by the Govt.

Few receipts and mobile internet device was sent by me on 28.11.2009 2.25 PM through Professional courier ,Tirunelveli Branch. The entire parcel was lost and when enquired they asked us to give a complaint. Upon receipt of the same they asked us to arrange for the contents again so that they will send it again free of cost. This is not the only instance and they open and see the contents if it is valuable the employees take it and respond as documents lost.

Hello sir,
I have sent P.F document to Professional Courier, in Marol Naka branch. Consignment no:[protected] on 29/01/2010 to my Company Head Office in Gurgaon, Haryana with the Complete information address including the Direct phone number of the person, addressing the employees name and the floor no etc.

So far the recipient has not received the courier . When i tried to check with ur agencies and customer care they said that the courier has been delivered on the 2nd Feb 2010.
However the Concerned person has not received the courier i have been calling up Gurgaon morning and evening asking whether he has received the Courier as the Professional courier also has a acknowledgment. I further asked them to send me a fax of the acknowledgment which i received but of no use.
Whats the use of such acknowledgment:-
1) when is not received by the Person whom Addressed to
2) no name of person who has received it
3) their Department/ designation or companies stamp/signature.

Complete nil, how can I even be assured whether the company has received it. Any one can sign the copy.
I am completely pissed of and harassed from the past so many days , calling up professional courier and the calling Gurgaon running pillar to post to track my courier. without a proper acknowledgment I cant even complain them.
Just because of my friends word, I chose Professional and the experience was pathetic, I am shocked by the kind of work a company with such a reputed name are providing to customers. I really don't understand , how that people can be so irresponsible.
Finally, you are the last hope of mine. Kindly tell me , what can i do against them and help me out at your level. I will be thankful to you.

Pls register my grievance ASAP and as I am mentally and physically tired with
followups.

profesional courier-the name only like they are professional but the they professionally irresponsible and waste to provoide the service
an example - i have received a parcel contains a saree and shirt as a gift from my brother..but the parcel not given by the profesional couriers even three days...when i conatact the ofice the gave me a parcel with only it contains one shirt...saree thefted and the box is looking repacked condition...
when i ask them they told me "be happy with this shirt.."
even three days they wont reply and they wont give any replacement so far....

BEWARE TO BOOK ANY PARCEL IN PROFESSIONAL COURIERS....AND KEEP IT IN MIND ...DONT BOOK THEM ANY PARCEL OR ANY THING I[censored] WANT TO REACH THE RIGHT PERSON....BEST GO FOR FIRST FLIGHT COURIER THE ARE BEST

my consigment bearing consignment no BLR67308498 not delivered... i had booked the service on 21st jan 2010 and got a verbal service delivery assurity date of 23rd. Now it seems no one has got a clue on this consignment and tracking link says under transit...request your help

Dear sir

I have given parcel from karimnagar to hyderabad KMR 344125 POD number on 21/1/10 with ' UN' PROFFESIONAL COURIER

They did not delivered and response of DILSUKHNAGAR BRANCH is very irresponsible towards customer

When they unable to give response they disconnect the phone

Atlast we have taken our parcel hand to hand with our friend at MALAKPET OFFICE

I request you to take action against DILSUKHNAGAR BRANCH

Hi,
Proffessional Courier
Receipt No. kgp220730
Courier: Train Ticket of KOnark express from CST to BBS of 22nd Jan 2010 , worth Rs. 1348

Delivery Address: Kanjurmarg West,

Courier sent on 17th Jan 2010 from Kharagpur
I tracked many times in the proffessional sites nthing was gettin displayed.
On 20th Jan morning 11:30 called up Kanjurmarg proffessional office to enquire about the courier, gave them all the details with phone no. to inform me asap they replied they have not received. again called up in the evening they said they have not received and they are unable to track it.
On 21st Jan 2010 i tracked it was showing
Jan 20 2010 02:35:30 PM KHARAGPUR INBOUND
Jan 20 2010 07:46:56 PM VILE PARLE OUTBOUND
I called Ville Parle office they told me its with Andheri office.

I called Andheri office they told me its with Kurla office.
I called Kurla office they told me they have not received it.
I called Andheri office they told me they have dispatched they dnt know anything else.
I called Kurla office they told me they have not received so they dnt know anything else.They cant do anything.
I have called many times to all the offices till 5:30pm
Then I called head office [protected] the told me its with Khargar.
When I talk to kanjurmarg people the called up khargar office they said its not with them
Again I called head office [protected] they told me they are unable to trace they dnt know where it is .
I told them my train ticket is there please help me but everybody is saying they cant do anything.
they finally at 6:00 told me they cant do anything they r not getting it,wht should i do

Please help me these people made me helpless.

Dear Sir/Mam,
I Vijay Dubey sent a courier on 13-JAN-2010 through M/s THE PROFESSIONAL COURIER NETWORK LTD. Naraiana Ind. Area New Delhi-110028 to PUNE by AIR. But courier not yet delivered till 19-JAN-2010. they have charged Rs 560/- for courier Through Air But they send through Surface. courier yet not delivered.
as i talk with manager of The professional courier Mr Jitender . he told me that courier is delivered from previous 4 days. he is also not return the excess money he take from me nor yet deliver the courier.
please do the need Full ASAp.

here i am attaching the the courier tracking details as on 19.01.2010.
POD No : DEL2007455

Regards
Vijay Dubey
Mob : [protected]
[protected]

The same incident happen with me...My brother had send a dress for my daughter for pongal, which was Rs. 1500 rupees from madurai throught LIC office to Bangalore. when i received the parcel the content was missing in the parcel..its really disgusting and annoying that you pay these courier services for service and they do not bother about the crime they are doing..they are stealing someone's article,which have been handed over for delivery to them.there should be some rules and regulation against these compny's and the people who are doing this,i have a very bad image about this industry. these people chrge u hefty amount for delivery and what you get in the end is empty envelope..I request some one please take a strict action against these people and this industry needs to be more sticked with their moral and ethical values.Consignment no-1763108, i have logged a complaint with their customer care but no one seems to be interested to take the action forward,the branch manager itself is putting the blame on some other branch manager,couriered from MADURAI to BANGALORE

HI ,

This is Gurusekhar Reddy , last month on 27/12/09 one of my friend sent some important documents to me through this professional courier by paying proper amount at that time they said to my friend their service is available at pune and that will reach to pune with in 2 days but i didn't recieve tha courier even i called to the service desk of professional courier but no one responded even didn't pickup the phone also .After 17 days one person called me and said that they are going to send back my courier and he is telling total lies that he called me lot of times but i never recieved phone from him.

So please take proper action against them.

Thanks.
Gurusekhar Reddy

Sir,

Doc No.MAA[protected] dt 05.01.2010

The above document was sent on 05.01.2010 and it reached Kurla, Mumbai on 06.01.2010. Still it has not been delivered to the addressee.

Please do the needful.

Regards,

Karnaraj. V

The Professional Couriers are one of the most "Unprofessional" courier services in the country. They are cheating the customer for petty amount of money by not delivering the courier first & then claiming the address to be non-existence. The Customer Care people are also very unprofessional in attitude. Their local offices inside the city (Bangalore), especially their Bommanahalli office operate very unprofessionally and they don't even know which are the areas covered by their courier company. They blindly book a courier to any place first,take the money & then return the courier after some days stating that the address mentioned does not exists & finally state that they cannot return money spent.They are simply cheating for money by booking any courier & then returning it back to the sender.
Please dont use this courier service.
Kindly take account of this issue.

with reference to order number Kur[protected] submitted for delivery from their Mumbai office on 15th December 2009 for Varanasi (BHU). The Courier was expected to reach by 18th December but did not reach by 20th. upon inquiry the operators gave different numbers of their local varanasi branches, all of which either did not exist or were switched off. with persistent efforts they informed that the courier reached varanasi on the 19th.
the courier contained a draft which was to be submitted under a deadline and due to this delay I had to struggle and make another draft. also the lazy and unprofessional attitude of the staff has caused unnecessary frustration.

From ,

Sudhagar,
S/O Govindasamy,
Kottaiyur post,
Yellagiri hills,
Vellore DT:635853
ph: [protected]


TO,

The Manager,
Professional Courier,
Vaniyambadi.



Sir,

Subject: Money RS:500 missing ,which was sent along with the dress in the Courier.

I am depressed to say that the money which was sent yesterday to my sister from(YELAGIRI HILLS --> COIMBATORE) along with the dress in the Courier is missing.Today my sister have received courier packed with dress but the money which was kept inside the dress is missing.

Please help in this as quick as possible.


Thanks,
Sudhagar.

Parcel not delivered and the tracking does not work on the website
HI,

The professional couriers have not delivered the COURIER, tracking number BGM4942275, sent on the[protected].




Please look into this..
RAJESH

I had deposited a package in Jabalpur Branch office at Malviya Nagar on 30th Nov 2009 at 1500 hrs. I was assured that the package will be delivered Delhi location within 2-3 business days, however it has not yet been delivered and the tracking still shows IN TRANSIT. Yesterday (Sunday 6th Dec 2009) when I called at your Delhi's calling center number around 12pm, the automated voice instructed me to dial 391 if I wish to talk to a Customer care rep, however it did not work (still it’s not working, probably it doesn’t work at all) since I tried the same for more than 10-12 times.


Finally, I found a mobile number of Mr. SURESH PARCHANI (mobile number [protected]) who very much pretended to be a manager and tried to give me so called commands like I should have called him before 6pm or I should have confessed that no one works on Sunday (since I called him on Sunday as well for the same matter), and in spite of knowing that fact, I am bugging him meaninglessly. He spoke to me unprofessionally and shown his non customer centric attitude as well as helplessness behavior in this episode which reflected by his gesture of noting down my all details (even it must be there on the data base). He also assured me that he will get back to me once he can collect some info, but till now, there is no sound. I am waiting for his call as I don’t wish to call him again since his attitude really stops me to make a call to him again.

If it was not assured by your Jabalpur's hub folks regarding delivery schedule, I would have not dispatched the package with using PROFESSIONAL COURIERS services. Please note that there was a small pack of medicine which supposes to be delivered to my sister's home who lives in Delhi and suffering from a discontinuity of the gastrointestinal mucosa. This medicine was very important for her as she has started getting some awkward kind of disorder now because of not using of this medicine (as non-availability of it and its still in transit).


It was needless to mention here that what harm might have caused for a patients who needs his/her prescribed medicine by the doctor, however I did it so that you folks can understand how you value anyone time, money and life. Today, it more than 8 days and the package is still in transit. No doubt, I shall inform this kind of neglectful behavior of PROFESSIONAL COURIERS's employees who really does not deserve this type of high responsible job.


I am clueless at this moment and probably I would not be having any other option apart from raising this issue to consumer forum or BBB.


Regards
Subashish Das
[protected]
Consignment number: JLR2221823

I had sent a modem and Motilal oswal trading application through courier from Chennai to Bhopal under consignment no[protected] on nov 2, 2009. At Kodambakkam office of Professional -Transparent tape was affixed on all sides by the company respresentative. But when the packet reached bhopal the bottom side had brown tape and when the content was opened - the Motialal Oswal share trading appication ws found to be cut from top to bottom at the centre - This has happened probably when inbetween someone has tried to open the packet and knock the content- in the process of cutting from the side - the application which was folded over the box containing the modem has been cut. This is a grave crime committed by the Courier - There is no safety of the contents sent by courier - and the chances of the contents being replaced is not ruled out. The paper which has been cut costs stamp papers of over rs 400 and on top of it the time and effort spent has been enormous. i want to be compensated immediately

Hi,

This complain is for professional courier in Thane city location.
My some of the important documents arrived from Delhi to thane through professional courier.
I received call from courier office and person asked me to collect the parcel from instead of delivering at my home.
I requested him to deliver the parcel at my home as it was very important.
after that almost 4 days are gone, neither they have not delivered the parcel nor they have even called me once . problem is that i don't have their phone nos. to ask the status.

Thanks & Regards,
Jitendra VIshwakarma