The Professional Couriers Complaints & Reviews

Consignment no. CMM564516 was booked on 03.10.2020 from Cumbum, Tamilnadu to Thrissur, Kerala. The said consignment is not delivered till today 27.10.2020. I have contacted the respective office for tracking, the answer i got all from the offiices were "in transit".
25 days from the date of shipping it has been not delivered as of now.

Professional courriers Worst service in the world..
Tracking id VPL[protected]
very irresponsible and will never use this service again..Dispatched the product from mumbai on oct 10th and stafus show dispatched and not recieved to hyd noe returned to mumbai and now again on 17th oct it shows diapatched to mumbai..when i called the customer aervice they are very irresponsible and they say pacakge was on hold for many days so we returned it
I asked her why was it on hold and she dont have answer for it.we pay amount for dispatching and they cant seliver the priducf nor return back to the origin..worst serivice.i dont knw whom to reach out and was helpless.. From 17th oct it shows dispatched i ding know y isnt uodate is yhe courrier going by walk i dont und..i need a resolution for this or else im going to take very serious action on this courrier service..

Hi Team,

This is the 3rd or 4th time the professional couriers have not provided my parcel on time. I stay in Mallapur Hyderabad as always from uppal it gets dispatched to Nagaram and when we ask the status they say they cannot deliver to our area. There is no professionalism in the service. Highly dissatisfied and poor service ☹️

I ordered pista n it was opened n more than half a kilo was missing. Plz take my complaint on a serious note .

I had sent a courier on the 13th of October 2020 from Mysore to Bangalore ( C/n : MYS[protected]. My courier is stuck in some mathikere office although it reaches there on the 15tg of October. They are not delivering it citing that they don't have anyone to deliver it!! The man who runs the place never answers the phone. I have tried registering complaints but everyone either asks me to call someone else or takes my number and never calls back with any details. Their service has been pathetic!!

Respected Sir/Madam, this is inform you that Dharmapuri professional courier office person called and inform that you have received letter from bank, courier office person do not know the my address. so they said me that come and collect my letter.
Consignment No.
BLR[protected]

There is change in tracker status for more than 6 days now. Unable to contact the customer care as no one picking phone. I would like to know the status, If its not possible to deliver kindly return back to my address as the consignment has my original documents.

Please help me to look into the Arakkonam Service provider.

Issue : 1
Last month we have booked a parcel of 40Kgs Seed to door deliver from Tindivanam Booking office to deliver to our home. They have accepted and booked with fee of 1600 Rs. Tracking No: TNM1040889

After Receiving to Arakonam Service, they asked me to come n collect,
Then I have arranged a person for collecting at my own cost of 150 Rs for which Arakonam service provider has paid me 50Rs
He also asked me why do you book this parcel why can't you buy from local.
I told them, if you can't do this service, please send back the Parcel.
But he did not reply anything and not even send back. Eventually, I have collected at my own additional cost.

Issue : 2
Now We have ordered Cono weeder from KSNM Coimbatore, They have sent the consignment on 13th Oct 2020 of 7.6 Kgs parcel to deliver to our home, Tracking No : CJB1724053
Consignment is received to Arakkonam on 15th Oct 2020 11.10 Hrs.
They called us on 16th and asked what parcel is it?
We told them the details of parcel.
They told us that Monday 19th Oct 2020 will be delivered.

Today 19th Oct 2020 we have called them for timing so that we can be available for collection,
But they are telling us after one week only can be delivered and also asked us and also asked we are you using professional courier. we won't provide this service to us?

Please arrange the consignment to deliver. Thank you so much

They have asked the same question as why are you booked us.
This time he is also doing the same.

Regards,
Thulasi.

I was waiting for my pan card from the past 3 month and checking status regularly in the link https://www.tpcindia.com/Tracking2014.aspx?id=VPL[protected]&type=0&service=0 where we don't have options to connect with them because there phone unreachable or always busy and there is no response over email.
One day, i have seen status is delivered with signature but not sure where the package got delivered or whom signature have taken.
Kindly take the action to resolve this issue because not only me others also finding similar issues.
I have never seen this kind of courier services.

I am not getting details regarding my consignment no MAA[protected]. As my previous consignment was kept in the office without informing to collect and got returned back to the vendor. Plz provide details as early as possible

We booked two consignments through Professional Couriers as detailed below:-

1. VPL[protected] To Kannur, Kerala on[protected]expected delivery date[protected]
While tracking online, the last update as on date is seen as Despatched to Kochi-North on[protected]:20PM. It is almost 10 days over and when we tried to reach the customer care representative as well as the TPC, K Kochi office, the response is not clear and they are not in a position to locate the current status of the consignment.

2. VPL[protected], To Kannur, Kerala on[protected]expected delivery date[protected]
While tracking online, the last update as on date is seen as Despatched to Kochi-North on[protected]:20PM. It is evident from the tracking details that the consignment was sent from Vile Parle, Mumbai to Kochi, Kerala on[protected] but it reached the TPC., Chennai Office on[protected]. Further it is seen that the consignment was returned again by Chenai to Mumbai Vile Parle road on 22.09.2020. When we tried to reach out the customer care representative at Chennai TPC as well as the Kochi office, the response was not clear and they are not in a position to locate the current status of the consignment.

Even though the COVID 19 restrictions are there for some locations, we also checked the TPS site for the PIN Codes 670621 & 670002 which is shown as 'serviceable'.

When tried to get any clarification/query made with the customer care representative at the complaint cell at Cochin/Mumbai/Chennai we received a cold response and no proper guidance or clarity on the status of our consignment. Now we are left with no other hope other than put a complaint in writing.

Expecting a speedy update and response on both issues mentioned above.

Thank you,

Jishnu VT
[protected]

Pathetic service. I sent a courier no.- KUR[protected] on[protected] from CBD belapur Navi Mumbai to Rudrapur uttarakhand. They sent it to another hub another state. Today is 15 and Still the courier in transit. Hopeless courier service. I can't even raise a complain on website as page will not go forward on submitting a complain.

Dear Sir/Madam
I have sent one courrier having docket no/ consignment number : MAA[protected],
material sent on 01/10/2020, till date it has not reached the destination.
Very casual /not co operating from padur office after repetitive contact. given one number [protected] which is not in use.
CAn anybody help? last 8 days it is showing transit status

Reference consignment Number: BLR[protected] booked on 5th Oct 2020.
Destination : Jammu
Shipped: Bangalore

Difficult to understand the issue. Tried calling the customer care of Professional Couriers-horrible customer service. If you are lucky and get connected after million attempts, you don't get a clear status.
I have no idea what is the state of my package booked. No support from Professional couriers. What a Professional attitude from the courier agency!!
Regards,
Vivek Dhar
Tel: [protected]
Email: [protected]@yahoo.com

I was booked a consignment for SBI, Devakottai branch on 7th Oct 2020 ( Docket no. MAA[protected] from your Palavakkam branch. But still now it was not delivered to the destination address .

While tacking it was noticed the consignment was delivered to SBI, Karaikudi. I dont understand this. The envolovp is clearly mentioned the " TO" address and your docket also confirms the same, in such condition how the consignment delivered to the irrelevant destination. ?? And so for non of your from your end noticed about this.

The consignment contains important documents pertaining to SBI, the Branch manager also keep on calling for the same. Pz do the needful immediately to deliver the consignment and revert back to me.

Thanks
Rm. Yegappan
[protected].
Chennai

Docket no: NDA[protected]. There is no update after 10th October 2020. where is the parcel? why there is no update. my customer is making a mess. Since morning I'm calling Patna number but none is answering. what is this? When will I get the update? Guys understand because of your negligence we lose our customers.

I received Courier parcel booked by A1 chips, Annanagar Chennai with 750 Grams of items missing.
Booking was done by A1 chips Annanagar by Professional courier with airway bill no MAA[protected] from Chennai to Gurgaon.
Booking weight was 2.985 KG with 2.5 kg of material inside.
On receipt found that only 1.75 Kg of material received,
Balance 750 Grams of material Stolen
Box was seen repacked in transit.
This is really unprofessional approach by Professional Courier.

Kind Attention: Customer Care Team.

I have booked my material through professional courier Premium AWB # PRO10712317 on 6th October 2020 from Mumbai for Bangalore.

It is highly surprised to note that my parcel is not delivered on 13th October 2020 till this point of time.
When I tried to track, it shows that same was delivered on 8th October 2020.

When I tried to call on customer care number, it is continues busy.

This is very high concern for me that your courier service is very unprofessional and there is no proper functioning to ensure the materials are delivered at destination.

I would like your executive to call me immediately on this.

Awaiting your urgeny response. OM

I send a gift through professional courier but received only empty box

I booked my consignment on 01/10/2020 through professional courier service at Antop Hill, Mumbai with consignment note no. PRO10542351 for Professional courier service center FATUHA, . PATNA, consignment reached at Patna center on 05/10/2020 but not delivered till date when my consignment has still lying at Professional courier service center Patna, when I called to Patna. PRO. courier they told me he informed Mr. Gautam Kumar, fatuha courier counter 4to 5 time but Mr. Gautam had not came to collect the consignment and when I called Mr. Gautam (Fatuha center) to know the reason why he don't go Patna to collect the consignment Mr. Gautam told I don't gate any information from Patna branch and abusing with me on phone. Here I don't know who is responsible for this late service. Mr. Gautam(fatuha service center) is not a good person for consumers and not loyal with professional courier service and Mr. Rohit Kumar too (Patna Pro courier service center). Plz. Resolve my problem I am very very upset with the behaviour and reply of your both service center.