The Professional Couriers Complaints & Reviews

I sent one parcel to kanpur address from nagercoil office of the professional courier on 29 february 2020. The details of courier booking are as follows.

Consignment number: ngl6487039
Date booked: 29/2/2020
Booked at nagercoil office

To address
Wealth zone trading
73e-25 dabauli
Opp. Harmilap school
Kanpur, uttar pradesh, 208022
Phone: [protected]

From address
B. Samuel jacob,
175, k. P. Road,
Ramavarmapuram,
Nagercoil 629001.
Tamilnadu.

From 10th march onwards until lockdown started i visited atleast 2 times in a week to get proof of delivery. Each time they asked me to come after few days. I visited once after both nagercoil office and kanpur office of the professional courier started functioning after the first lockdown. They asked me to come after 15 days to tell whether proof of delivery has been issued or not. I sent email to head office but there was no reply. I contacted them through facebook messenger. A few times they said they have informed the concerned persons and i would receive proof of delivery soon. But after that they stopped replying to my messages and till now i have not received the proof of delivery.

Please send proof of delivery or return the parcel to me.

The messages sent through facebook messenger and the replies i received are given below.

May 7, 2020, 9:39 am
I sent one parcel from nagercoil office of professional courier to kanpur address on 29/2/2020. The consignment number is ngl6487039. I am repeatedly visiting nagercoil office since 10th of march to get proof of delivery. Several times they told me to come after few days till lockdown started. Now both nagercoil office and the kanpur office are working from 10 am to 1 pm. Today when i visited nagercoil office they tell me to come after may 17. I have several times complained about this to the head office of professional courier through email. But they never reply. I need proof of delivery with the company seal to get refund from amazon. Now i dont have neither the product nor the money i paid for the product. I request you to kindly do the needful at the earliest possible. Send message to my mail id [protected]@yahoo.com

Thanks for messaging us. We try to be as responsive as possible. We'll get back to you soon.
May 7, 2020, 1:54 pm

Hello,
We regret the inconvenience caused. This is not the experience we aim to provide. We request you to send us your details on [protected]@tpcglobe.com along with the consignment number, delivery address, booking date, and consignee mobile number so that we can process your complaint.
We request you to send an email and we'll get back to you with an update at the earliest.
Regards,
Team professional couriers
May 8, 2020, 10:38 pm
Hi

Hi samuel,
Thank you for writing to us! We shall get back to you at the earliest within our working business hours 10.00 am - 8.00 pm
Regards,
Team professional couriers
Ok
May 11, 2020, 5:25 am
As instructed, i sent the email to [protected]@tpcglobe.com on may 7 at 11 pm. But no update till now.

Hi samuel,
Thank you for writing to us! We shall get back to you at the earliest within our working business hours 10.00 am - 8.00 pm
Regards,
Team professional couriers
May 11, 2020, 12:06 pm

Hello samuel,
We regret the delay caused. We request you to share the details here and we'll share them with the concerned team directly. Kindly send us the required details and we'll be quick to provide you with an update.

Regards,
Team professional couriers
May 12, 2020, 4:10 am
The details are as follows:
Complaint: i want proof of delivery with company seal.
Consignment number: ngl6487039
Date booked: 29/2/2020
Booked at nagercoil office
To address
Wealth zone trading
73e-25 dabauli
Opp. Harmilap school
Kanpur, uttar pradesh, 208022
Phone: [protected]
From address
B. Samuel jacob, 175, k. P. Road, ramavarmapuram, nagercoil 629001. Tamilnadu. Phone: [protected]
If you want any other detail please tell. I will send
May 12, 2020, 12:41 pm
Hello,
Thank you for sharing the required details. We have shared them with the concerned team and they are now looking into the matter. Kindly allow us some time since we are working with limited staff. We'll provide an update as soon as possible.
Regards,
Team professional couriers
May 17, 2020, 12:59 am
Hi any updates about my complaint. I understand the difficulties of working with limited staff. I am keeping on writing to you since march 9. I hope you will give priority to my issue as it is pending for a very long time. I would like to know many days it will take for you to solve the problem and send me the proof of delivery.

Hi samuel,
Thank you for writing to us! We shall get back to you at the earliest within our working business hours 10.00 am - 8.00 pm
Regards,
Team professional couriers
May 18, 2020, 12:47 pm

Hello,
We can understand your concern and sincerely apologize for the inconvenience caused. Our team is looking into your matter. We are also working on resuming smooth operations as soon as possible. We will notify you of any further updates.
Regards,
Team professional couriers
May 24, 2020, 8:37 am
Hi, please update the status of my complaint. Have you not resolved it yet.

Thanks for messaging us. We try to be as responsive as possible. We'll get back to you soon.
May 25, 2020, 12:51 pm

Hello,
We have shared the complaint with the concerned center, and they are now looking into the matter, kindly allow us some time to revert.
Regards,
Team professional couriers
May 30, 2020, 7:58 pm
One week finished but no reply from you

Thanks for messaging us. We try to be as responsive as possible. We'll get back to you soon.
Jun 1, 2020, 2:32 pm

Hi samuel jacob,
We apologize for the delay being caused. However, due to on ground challenges and limited staff, there might be a delay in delivery. Kindly allow us some time as we are working on delivering your package as soon as possible. Rest assured, your package is safe and will reach you soon.
Regards,
Team professional couriers
Sat 2:09 am
20 days passed. As you told i will receive the package soon, i am waiting. I am still waiting for the delivery of a package i parceled on the last days of february this year. I have not received the proof of delivery of the package. If not able to deliver please return the package to me. How long should i wait for this.

Hi samuel,
Thank you for writing to us! We shall get back to you at the earliest within our working business hours 10.00 am - 8.00 pm
Regards,
Team professional couriers

I am starting hand writing work in udcon enterprises july 3onwards my complete my hand writing work at july 10 then all documents send in professional corrier address udcon enterprises wz-58-61, first floar vashisht park, pankha road, west sagar pur new delhi-110046
Ph-[protected]
Ph-[protected]
I asked udcon enterprises ayushii mam the parcel was not issued but the tracking details shows me documents delivered in palam july 18at 7:30pm

Tues day I send important things to kachipuram.. But not yet it delivered.. I called so many customers number they r not answered properly.. Very worst

Poor service and not lift phone calls continuously.

Worst courier service i have ever come across. Please please and please do not choose for gods sake. Their priority isn’t reaching the package to the customer at the right time. They are not even concerned about the packages, honestly speaking.
The response that i receive from them is like “we don’t know where is the package, we finding it out”.
They are finding the parcel since three days like what the hell?
It must be unprofessional courier service rather
The service in bangalore is very very bad, trust me.
No response at all
All their number are busy all the time, or it is disconnected.
Even though they answer, they start playing blame games.

Coriyar parsel

We sent one box on 15.07.20 to m/s. A g industries pvt ltd, bawal but even after lapses of one week, the material is not delivered.

Please arrange delivery and send pod

Kind regards
Romesh chaudhary
Industrial systems
91, smie - 1, 20/2, mathura road,
Faridabad - 121 006
Ph : [protected]

Hi,

Professional courier north paravoor doesnt door deliver the package. This is the status now july 21st 2020 and it was the same 15 years back too. Please remove pincode number 683516 from your service location list if you can not provide said delivery.

Every vendor verify the pincode they see proffessional courier service here at this pincode. But the fact is you do not. And i dont think you have any plan to upgrade also. So why dont you please take out the pincode so that vendors can select other option to sent our consignments,

Regards
Abhilash dominic

Product was sent from a company in mumbai on 9th july from santacruz professional couriers branch, which was supposed to be delivered by 10days. (Consignment no.: vpl[protected]
In track system it is showing it is dispatched to karnataka. There is no update after that. I have been calling both santacruz and laxmeshwar branches. Even customer care numbers. I have deadlines promised to my customer. I want update regarding where the product is. It is not for first time, professional couriers never give proper details to customer regarding product. I’m requesting to whoever it is concerned to, give updates regarding my courier.

I have received one parcel at ghatkopar mumbai office 3 days back they denied delivery and was told to pick up personally. It contains medical device and was told at time of booking at mumbai mandvi your office says ed don't deliver parcel now since i can't go out i requested them but he denied also nobody picks up the phone. When you can't deliver courier why you take orders at all i paid more money for it

Hi,

My name is senthilkumar from cochin. One parcel has been despatched from aranthanki to cochin but till date not delivered. I have registered compliant in professional courier but no response received. I have sent mail to them but no response received.

Pod art1592062
Compliant id : crm339153

The professional couriers
Branch of thuvarankurichy
Trichy district
Has been temporarily closed without any prior notice and the package has been dispatched and reached the centre and not yet has been delivered
No contact has been established till. Now and kindly tale the mecessary measures

We have submitted a parcel of box which contain 11th science student one year text books and one year notes as parcel from hyderabad to coimbatore through professional courier, on 29th jun 20. Its not been delivered and the response of tracking is poor, not able to answer by them what happened to parcel, just they are saying wait for some days.

But they lost the track, since its student one year notes she (Student) is facing lot of mental pressure. After charging for the parcel rs. 1200/- they are so irresponsible.

Kindly note in consumer compalints.

I am a online seller. L used to sell dresses online through professional courier. Now my couriers are been not delivered since 20 days and are unable to track.in courier website, nothing is showing

Will show my consignment

Bhr50060590

Del[protected]

Hi,

My issue is that i i used poffesional courier service from ritu enterprises, c block vasant vihar, new delhi-110057, in the month of march but they didnt delivered my package to destination and they rerutrned back it in the month of may. When i recieved my courier back from ritu enterprises and just after opeinng the package i found that the package was opened and than repacked.

I found that the materials of package has gone missing like there were 20 packets of biscuits but now what i get retruned is just 2 packets.

There were 9 bottles of hand sanitizer but what i got is just 5 and some of them has been used as well. If it was leaked it should have caused damaged to package as well but that was not the case.

I have attached the pictures as welll. Please look into it and let me know.

They even efused to pay back my money.

This is very serious issue first the package getting not delivered and refusing to pay back my money and than this things. Consigment written on subject line.

Raj.

Hi, one item was shipped to me during lockdown. After lockdown lifted, i am still waiting after 4 months. There is no proper response from your offices. Please track this order.

Hrd30601373

We are sarralle equipment india pvt ltd., our corier no - bbi10408297, when reaching our nearest location without contacting this documents return to sender address. This courier system worst.
Like as fake courier system. Immediately stop this courier system. Their customer care is very bad, no helping to you. Please ignore using this courier system.

Dispatched item to wrong address

We submitted our items for courier on 09.06.2020 and received the receipt for that. After doing online enquiry the item was not traceable with that bill no then we contacted the courier person and to our utmost shock he send the item on 13.06.2020 and no information. Today is already 28.06.2020 and we have not yet received our item and no online updation. No customer care support and no one responding to the numbers given in there website. It contained some important medicine's and perishable items. Now who will bear this loss. Why we were not being informed by the person receiving the parcel for courier. Such a pathetic service.

School books along with original mark sheet with original payment receipt not yet dispatched nor it's proper track down by branches located at dombivali midc & akola branch