The Professional Couriers Complaints & Reviews

Hello team
This is regarding the parcel sent from bangalore to bokaro - ​
Blr[protected]
​

​today is 11 days since i sent the courier and the courier has not reached yet, the lady who is in charge of chas bokaro professional courier refused to deliver the ​consignment saying she doenot have staff to deliver the courier since 4-5 days.
Is this the way your company works is my question... I mean this is really not done and is not truly professional and doesnot stands with your name.
Really very very bad service. Truly dissatisfied and would like to have strict action and penalty on this delay in delivery
Also i have raised a complaint - crm290971 for this issue

You guys are not deliver courier at our doorstep. Service center asked me we do not have office near by at your home. So you have to pick courier at our work station. The courier center max 10km far from my home. After paying the so much money what benefits you are giving to your customers that i have to go so far to take courier. Your company do not having the delivery boy.

Worst service of professional couriers. I booked a parcel on 23.07.19 from palladam to pune in palladam professional courier office. But so far the parcel didn't reach the destination. While checking online with docket number it says the parcel is in transit and is not saying where exactly it is now. I contacted their palladam office on 29.07.19 and they said they transferred the complaint to tiruppur office and simply asked me to contact them. I have been following up with them daily since then but they are responding in lethargic manner that it will take more time to trace the parcel. Today (02.08.19) while i asked them they are talking in most disrespectful way. I am afraid the parcel would be lost. I filed the complaint in all the numbers they gave and given mails in all their mail ids. But no use. Anybody please give me suggestion how to tackle the issue.

I had requested a document to be couriered to Bangalore(docket no[protected] by Professional Couriers. I made it amply clear that it was URGENT and it must reach today 01 August 2019. The courier was not delivered. I call the courier agent in Peenya (Phone[protected] at 5:30p and I was told it will reach the next day. I offered to come to their office and collect it. They told me it was not possible as they were closed.

I sent a parcel containing important documents from palladam courier office to pune koregaon park on 23.07.19. It is not delivered till 01.08.19. I complained about it in palladam professional courier office but they simply asked me to contact tiruppur head office. I am asking them since 29.07.19 but they are constantly saying that they need more time to track the parcel. While i called tiruppur professional courier office today, one person told that they didn't receive any such complaint regarding that docket number before. I once again elaborated him everything and he says it take 3 more days to track it. I told him that i already waited more than 10 days and requested him to kindly help me. But he stubbornly told that they don't know where is that parcel now and if i want i can complain about it anywhere. I was so frustrated about such worst customer care service although we are the regular customer to professional courier tiruppur. The docket number is trp6880328.

I booked a parcel in Palladam professional courier office on 23.07.19 which has to be delivered in Pune. But it didn't reach the destination even on 01.08.19. I complained in Palladam office but they asked me to contact Tiruppur office. But even after contacting several times no response from Tiruppur office. Further they say that they can't track where the parcel is. The docket number is TRP6880328

01/aug/2019. I have got a parcel to be delivered to my address and they simply blindly say that the address is not deliverable or servicable. Collect from office which is very far in the outskirts of the city. What is the purpose of courier then i would rather go another 30 minutes and collect directly from the sender.
Looks like google review also says the same that they never deliver parcel and always ask customer to collect. Utter poor service.

Patancheru office - the professional courier.

Respected sir/madam,
I have been sent a courier, through your services from tumkur on july 27, 2019.
On august 1, the regional office near me, contacted me over the phone telling they cant deliver, instead asking me to travel 30 kms and collect it.

My complaint here is that, i m being denied delivery.
Couriers are supposed to deliver to the specific address mentioned and also these have not been mentioned in your terms and conditions.

Kindly please look into the matter at the earliest.

Thanking you,
Dr ananthuharikrishnan

A business letter courier was booked from bellary, karnataka to pune, maharastra, vide, bly7281457, jul 27, 2019
09:42 pm
Bag despatched to bengaluru india. But
Till date, i. E,. 01august, 2019 not reached. It says that
Jul 31, 2019
01:09 pm
Received at pune sanas wadi, india
After 6 days... The professional courier is not made the mind to deliver it... What a don't care policy...

I m send a courier from bangalore to thrikkakara. As per tpc it's reached - kochi rvp on 31st july at 11:04 still not delivered yet. I tried reaching kochi rvp hub phone numbers.. None of them answered my call&they cut my call, first i called to kochi customer care number one lady pick my call &she does't give proper response i am talking to her in middle she cutoff the phone, what a worst service experience from professional courier i suggest to all my viewers to not go professional. They are least botherd about client satisfaction...

Way no. Hrd[protected]

Delivery details

Status despatched to kochi south

Jul 31 2019
11:04 kochi south despatched to kochi south-rvp ikoc073181
Jul 31 2019
10:22 kochi south received at kochi south-chm ikoc073152
Jul 31 2019
08:59 kochi south despatched to kochi south-chm ikoc907
Jul 31 2019
08:12 kochi north despatched to kochi north-kkd icok10324
Jul 31 2019
07:32 kochi north received at kochi north mhrd947311
Jul 30 2019
20:12 bangaluru - south despatched to kochi north mhrd947311
Jul 30 2019
18:38 bangaluru - south despatched to bangaluru - south-ops ihrd1028619

Jul 31 2019
13:09 warangal received at pune sanaswadi mssd31072019
Jul 31 2019
07:12 pune pimpri received at pune pimpri mpnq0009859
Jul 29 2019
21:18 bangalore bag despatched to pune pimpri oblr[protected]
Jul 29 2019
19:36 bangalore despatched to pune city mblr[protected]
Jul 27 2019
21:42 bellary bag despatched to bangalore vbly313529
Jul 27 2019
21:42 bellary despatched to bangalore mbly212441
Status enquiry made on jul 31, 2019 at 23:37:10
After days a simple letter is not delivered from bellary karnataka to pune maharashtra. The distance is around 750 kilo metes. What a bad and negligent service by professional courier

Hi,

This is Abdul Qyyum,
Mobile : [protected]
Email : fzlhaq.[protected]@gmail.com
I had to receive my ATM card from IDBI Bank which was booked through professional courier on 24th July.
VPL[protected]

I started checking the status and it reached to Peeniya office at Bengaluru, I contacted them stating I will reach to office and collect my parcel, then said it is dispatched to Mission Road branch. I contacted them again stating that to collect the parcel, the ### ### they did not even bothered when I contacted them they say again peeniya branch. I was played like football with those dum ###.
Finally after whole day of this rubbish thing, I waited another morning, when I checked the status it was still in Mission road branch, I contacted them again I said it is very urgent I want my parcel, those DUMB ASS lady she said me again to contact peeniya branch.
I was just going on circle n circle.

NOW THE ### ### HAPPEN AT 4:00 I'M CHECKING THE STATUS IT IS DISPATCHED TO MUMBAI

You guys don't have any responsibility about that?
U treat customers as ###?
Atleast you guys have contacted me before returning my parcel back to Mumbai.

After all this ### when I contacted Mission Road brach they are just saying me it was MISS ROUTED and returned back to Mumbai.
Who the hell is responsible for this, I would have collected from anywhere in Bengaluru.

Vpl[protected] —
Im calling to professional courier customer care from past 3 days to know about above mentioned docket status but im not getting proper response from customer care they are giving wrong information to me it will deliver monday but its already tuesday i did;t received that courier yet if i call one number they are giving anther number to call totally i have tried 7 numbers from past 3 days finally i called — [protected] to this number female staff was spoken with me it was very rude attitude she don't know how to talk with a customers she is talking with me in sleepy mood seriously this is not acceptable and also there is a way to handle customers she don't know that and — vpl[protected] — why its not delivered till
Now what is the issue i want this courier tomorrow before 12pm

Whenever we get professional courier in kurnool, professional courier office calling customer and asking to collect at office, if not collectd they are mentioning party rejected or door locked etc remarks and sending back.

My complaint is "why they are not delivering at address within the city" and if they doesnt serve then "why do they accept bookings". They should straight way say delivery not possible so that customer or company will choose any courier service or by post.

Whenever we get courier we need to take permission from our offices and go to collect from professional courier office is not acceptable.

I need explanation and corrective/ preventive actions to resolve this problem for ever.

I have send an urgent courier on 20/07/2019 from seoni to jabalpur (Docketno. 561354) it was very urgent. Normally it takes maximum 2 days to reach the couriering jabalpur but already 9 days completed andnobody is responding. Everyone is saying we have sent now track yourself.. Courier boy from jabalpur is not picking up the cell phone intentionally for 2 days i m trying... Who is going to take responsibility for dely and my loss.. Such a irresponsible staff.. I m going to file the case against this courier service..

A package was sent on july 17 from bangalore to pune pimpri region but i still haven’t received it. My residence is in hinjewadi phase-3. The package arrived at the pune pimpri outlet i think around on monday and they still haven’t delivered it. The guy who was supposed to deliver had called me on july 22 first and i told him since i was in the office, to come in the lunch break. And since then he has been delaying it. Everyday he tries to tell some excuse. It has been 10 days now and he still hasn’t shown up. I was told it will be delivered in 2 to 3 days from bangalore. Now it has been more than a week.

Very unprofessional!

Hello,

This courier company is totally opposite to there name. Unprofessional courier.
My father done courier from baramati track number is bmt-771154.

Its almost week, but not got my courier, then i got call from there narhe courier hub,
They said collect your courier from their hub coz they don't have their service in my area.

Next day they called on father number and said that our parcel is in pune main hub shukurvar peth.

Is this a joke.

Even i called on [protected]. Many times
But noanswer.

I want my courier at narhe hub so i can collect from there.

Hello,

This courier company is totally opposite to there name. Unprofessional courier.
My father done courier from baramati track number is bmt-771154.

They also most week to but still not got my courier, then i got call from narhe hub courier they said collect courier from their hub coz they don't have there service in my area.

Next they called on my father number and said that our parcel is in pune main hub shukurvar peth.

Is this a joke.

Even i called on [protected]. Many times
But noanswer.

I want my courier at narhe hub so i can collect from there.

We have dispatched a courier from trivandrum – fort (Kerala) office vide lr number tvm9389118 dtd 16.05.2019 to cochin. We have checked with professional couriers trivandrum office that they couldn’t give us a proper evidence on the receipt of material. Neither the party has not received the consignment. They have tried contacting customer care number and nobody was responding for a long time. We are being regularly sending couriers on different locations and not expecting such a unprofessional approach from m/s. Professional couriers.

Still now the materials seems to be undelivered. We request for a pod and they couldnt show the same

Dear sir/madam,

On 15 jul 19, i placed the order with professional couriers for delivering of my parcel to okha, gujarath from mavelikara. The item has still not been delivered. Ref no mvk7116716.

They agreed at the point that i placed the order that it would arrive on date / within timeframe.

Under the consumer rights act they are required to deliver the item to me at the agreed time. As i have still not received item and it is past the agreed time.

If they do not deliver the item by date, i will be entitled to consider our contract at an end and will expect them to refund me the full purchase price.

Yours faithfully,

Sreelal ps