The Professional Couriers Complaints & Reviews

The parcel weight was around 200grams to 250grams, i need to send this parcel to gujarat from sunkadakatte, bangalore. For this parcel they asked 150rs, when i argued with the rates, then they asked me to pay 100rs, after paying, they tore the original receipt from the bill book and then they wrote the amount on the original bill, why they're not writing the price when it is attached along with the carbon sheet. One of worst employees i've seen till now in that branch.

I booked parcel to bangalore from nagercoil, bill no. Ngl 6215109 on 30.01.2018. The same is lying at mahadevpura office from 01.02.218. I contacted nagercoil, bangalore & mahadevpura office. Mahadevpura staff didn't take phone from today morning to evening. The bangalore staff ph no. 22110646, assured to deliver by evening. But, phone is inactive from evening 6 o'clock. All other bangalore ph nos are also in active. Now 2042 hrs, the parcel is undelivered. I trusted your courier. But, your staffs proved, your courier is unworthy. Christober moses. J.

Hi all,

I have a complaint regrading courier maa[protected].
It was an urgent courier and we have not yet received the courier till now.
I called the customer care but the person who picked up the call was least bothered about my problem and just said that we have not received your courier.

Kindly let me know the reason of delay and by when i will my courier.

A parcel with consignment no hrd[protected] was sent from bangalore to dibrugarh on 16th jan 2018. The courier person has contacted me on 31st jan 2018 and informed me to collect it from there counter. When i told him to deliver it to the mentioned address then he told me that he wouldnot be able to deliver on same day. When i told him that it’s ok if they could deliver it within 2-3days. Then he told me that if i don’t collect it from their counter then he will return it by 2nd feb 2018. I requested him that there is no one at my home who could collect the parcel so kindly deliver it to the address he then replied in a rude way quoting that it’s none of his business and he will return it. If they couldnot deliver it to the address then why they have to pick the order. They are charging and not even delivering the parcel. Very unprofessional. Instead of returning it they could have deliver it to my address.

This is manjunath from enolar power technologies pvt ltd from bangalore. I have ordered material to my supplier palghar industries mumbai. They sent the materials to courier thru professional courier on 27.01.18 and the tracker no. Kur [protected]. Most important on the parcel mentioned glass handle with care and most urgent. We have recd materials yesterday 31.01.18 around @ 5.45 pm, and after opened the parcel inside glass has damaged fully and find the attachments fyr.

More over i have to submit the sample product to my customer by 02.02.18, if i submit and i ll get the order of rs.1.5 lakh value.

On 18th of jan 2018 my colleague send a parcel to me n it reached on 23th jan... I was waiting for the parcel but the courier people they didn't even felt it necessary to give me a call, on 29 i called them n i asked about my parcel they told me it hasn't reached yet my parcel den i told her dat i have tracked it n the parcel has reached on 23 jan to dmp, den she asked my name n my contact no, she told its there with them n she send it, i was waiting for hour n hour, again i called her den she told me that the parcel boy was not able to reach my destination... She told will send it again, i tried calling them but now they are not even receiving to my calls... So unprofessional of this courier

Quality policy. We at the professional couriers are committed to satisfy the expectations of our customers through timely and safe delivery of their consignments. Really?? Even in this digital age its shocking how rude and insensitive the branch people are in hyderabad. Its been 5 days and counting and still there is no visibility of parcel. People tell the same story that its with tolichowki branch.. And they (Tolichowki branch) tell that we don't have people to deliver you come and pick it up if its urgent. "urgent" really? |they say they will deliver it however it doesnt matter when.. It might take a week also.. They sounded like its your parcel you pick it up... Totally unacceptable behavior my consignment number is 295806.. I am not even hoping anybody would respond to this cause i've given up.. My question is why would professional couriers accept my money if they cannot deliver?.. Totally unacceptable service..

We had booked professional courier service for a consignment delivery via docket no amd14210557 from ahmedabad to kalamboli maharashtra on 25th september 2017. The consignment was not delivered to our client while their courier person is telling it is delivered but they are not providing us any details for the delivery. It's been more than 5 months, we are not getting any response from them. I have also registered the complaint and have sent the details to their head office but from their also we are not receiving any information or help.
The consignment was worth 65946rs. And our client is refusing to pay us.

Dear team,
I couriered my investment declaration proof documents on 18th jan 2018 and i still see the status in-transit (Supposed to reach in 3 days), i kept following-up (Mailed) for more than 5 days but no response from the team.
As you know investment declaration proofs are originals and now i have to pay additional tax because of their lethargic and irresponsible service.
Please look into this and ask the team to atleast help me to get my documents!
Regards,
Chandru

I booked two books in bangalore professional office to bits hyderabad on 20th jan. It reached thirumalagiri branch hyderabad on 22nd. When i called the branch, one mr. Sanjay attended and talked roughly saying it may be delivered on saturday. When i requested for delivery at least today evening he started threatening to return back.
When i booked they told it will be delivered next working day. The booking no. Is blr70294044.
Kindly arrange for quick delivery and train your people to behave properly.
W. I. Eswara prakash
Dy. Director
Isro satellite centre bangalorw

C/n no - gdk394083 has not been delivered from 15 days. We have paid 2000 rupees.
When i called jalandhar customer service[protected], they are talking rudely and asking to pay more money for delivery or to collect the parcel from them.
I already lodged a complaint with professional courier services with no crm204335 on[protected].
There is no reply from them.

Sir,
In raichur (Rcr) courier service is very worst they are not delivering in time i had booked parcel on 20th from ballery to raichur parcel came to raichur in next day only but from raichur courier office to my address took 5 days. Even they have not informed to me for this. Actually it was hospital materiel. And this is not first time regularly same issue if any box they delivery at 7 pm to 8 pm. I'm requesting you to kindly change the franchises (Dealers) in raichur

Proffessional courrier delivery is not at all proffessional. I missed my courier twice. They donot even call to us if they are unable to deliver it. And the delivery boy says 'company doesnot pay our phone bills!". Pathetic service.

More than when we call them they say, you have to be there whenever we come!

This happens only when we have personal couriers. Else they are very normal in delivery.

Dear sir/madam,
Still receiver not receive the courier we send on 19/01/2018 number is 328100 only one day delivery but more than 2 days still he is not received i told is very important and urgent but still done branch srinivasapura.

Thanks & regards
Bharath kumar ps
Branch in charge
Muthoot fincorp ltd
Srinivasapura.

I have sent a courier from nandyal, ap with pod no ndl55312 on 20-dec-2017to thrissur, kerala, but till now it didn't reach destiny... I have been complaining since 3weeks through mails, phones and at booking station also but till now noperfect response from your service, plz check whereabouts of the courier... Ro, ho no one is responding, even tracking also not updated from the 22-dec-2017

Adhaar card was couriered from buvaneswari trading shevapet salem.
To: divya, 34, uchimalai amman kovil street, arumuganeri, tuticorin, ph no - [protected]
Courier reference no : slm[protected]
Courier name : professional courier

Issue : first they the have delivered the courier to the above mentioned address later they said they will check and get back to us but no response from them. Courier people had strike on that particular day so they were delivering with some other people... Pls have issue fixed asap.

Sir, horaanadu malige sent me a parcel on 10th jan, till 13 jan i did not received parcel nor any message, then i spoke to [protected]/01, they give another no [protected] and [protected] i contacted the no but there is no answer, again i contacted them they say keep on ring is this the way you work for taking the money and asking us to contact the phone no go on giving by you. I am regular customer but never happend like this what i should do pls answer me quickly.
Thanks.

Dear team,

I have not receive envelop which was send by casa unico (May be) & it was returned back instead of deliver. Your representative call me but i was out of town.
The reason given is address not found but other courier also deliver parcel but your team does not found.
I am surprised by answer given by your person who seating in the office.

This is second time so take action.

Immediately find out solution & reply me.

Regards
Shantaram
[protected]

When we received the package it's perfect but on the way it's opened and take out the things . And it was sealed perfectly from outside . Shameless activity from such a good courier service. How people will trust you people anymore? Can't send even a courier with trust. Very bad. I'll surely tell to everyone I know coz such a bad behaviour from a company like this . If you have an option to send pics with the complaint I'll send pics of the package.

Dear sir/madam,

This is in reference to "missing items/ theft" that has occurred with a parcel that was send from thiruvanathapuram to hyderabad through professional courier.

Following are the details of the parcel that we had sent:

Consignment no - tvm10310987

From address -
Mathew kc,
Kanjooparampil house, tc 3/2119, pattom, lic lane - l118a
Thiruvananthapuram, kerala.

Address of professional courier office at which the parcel was handed-over
Tc 3/2616, marapalam road, pattom, thiruvananthapuram-695004

To address:
Shilpa mathew,
B 102, ruby & pearl, gautami enclave,
Botanical garden road, kondapur, hyderabad, telangana - 500084

Date at which parcel was sent - 29/dec/2017
Total weight = 7 kg
Date at which the parcel was received at the "to address" mentioned above - 4th jan 2018

The above mentioned parcel had following items at the time of packing:
1) two bottles of wells almond oil (Rs 300 each)
2) 4 dove soap (Rs400)
3) 2 packets of almonds (Rs 350 each)
4) two containers of cooked meat
5) 5 packets of different varieties of chips

When the parcel was delivered at the destination address on 4th jan 2017, we couldn't observe any tampering on the packaging.
However when we opened the parcel, we could see that all the food packets and containers that stored chips and meat were torn, crushed and were completely spilled out. Due to this all the food items are in unusable form now.

To make it worse, we also came to know that following items were missing

1) one bottle of wells almond oil (Rs 300)
2) 4 dove soaps (Rs 400)
3) 2 packets of almond (Rs 700 total)

Total value of lost items comes to 1400rs.

Its frustrating and disheartening to see such irresponsible and casual way of handling customers consignment from a reputed courier service provider like professional service.

When we send a parcel through a courier service, we expect them to take complete ownership of them, until it is delivered. This incident completely defies their vision statement mentioned in their official website, that states - "to create an organisation with opportunities to the deserving in owning their own business at their local area, thereby ensuring a customer courier bonding with the best of services."

I have never experienced such pathetic experience from any other courier service. I kindly request the consumer complain forum to take this issue up and take necessary measures to make sure that i will be atleast refunded for my lost items that is worth rs 1400. I would also request the forum to make sure that courier services are charged with heft penalty for such criminal /theft cases. I have also submitted a complaint

Thanks
Looking forward for a corrective action
Sharath shanker