The Professional Couriers Complaints & Reviews

Dt 5.12.17 ko fortune tikiya diswashr Amazon se book kiya that order no.[protected]-7635509 jo professional Courier Rewa me ticket no.DEL[protected] se aaya hi dt.14.12.17 ko professional Courier boy shri Rajendra shukla Rewa ne 3.0pm pr mere mob.[protected] pr phone kiye aap aa kr apna parsal le lijiye me sanjeevni me hu me us samay tour pr tha mine kha ki aap jakr gar me de dve isi pr shukla dwara ma ki gali phon pr de kr phone Kat dia gaya tatha mera parsal bhee nahi pahuchya gaya me unke khilaf kadha se kadha action chahata hu. From vishwas Chandra shrivastava rewa mp mob.no.[protected], [protected].

I had sent three courier on december 14, 2017, 2 to kumta and 1 to honavvar, from their link road, malad (W) center. Consignment no. Is as follows pro6118232/pro6118233/pro6118234. Since i requested express delivery i was charged rs. 212/- per courier and was informed delivery will be made within 48 hrs however till today courier are not delivered at designated address. Moreover receiver at kumta address got a call to collect the courier from professional courier's center in kumta as it cannot be delivered. Courier sent to honnavar is still showing in transit.

If it was not possible for them to deliver courier in express they should have not promised me an express delivery and dupe me out of my money. I could have used services of some other courier company.

Since the courier was not deliver on time they should refund me for the exorbitant charges. And these people should ensure next time they don't treat any other customer the same.

This is regarding a courier (Tracking number maa[protected], sent on 28oct2017. On website it says it was sent back to head office on mission road. But upon repeated query, no action taken and staff giving lay reasons like delivery boy on leave, the one who registered complaint has gone out. When tried escalation, they say manager was nt available on call. Till date no whereabouts about the parcel. Each time i call them, they take delivery address, phone number details n say they would get back by that evening, but no response. When i call next day, it would be the same lady answering the call n say the staff who took complaint previous day is on leave n give details again n same story of calling back by evening. From couple of days, wen i call again, they either cut the call or put me on hold or on speaker. I could hear them chit chatting saying let her be on line sometime, then she will disconnect the call. Ridiculous!! Professional courier acting so unethical n unprofessional.

The courier service is not delivering pan cards at the residence. They are being dropped in the general mailbox without ensuring any recipient acknowledgement. I raised a complaint at their office and the excuse provided is that there are too many packages to deliver and so it is impossible to deliver at each house/apartment individually. Not only is this highly unprofessional but also a serious offense as it involves handing of sensitive data.

I first received an sms stating that my pan card would be delivered on or before 12dec14. Using the tracking number on the website yielded no results as it is not updated.

As i did not receive any until the 16th, i called up their main branch in hyderabad. I was told the card can be picked up at their kondapur branch. Nobody at this branch answered my calls (I was later informed that their landline was disconnected/did not work).

When i drove to the branch, i was told that the pan cards would need to be collected there and cannot be delivered individually as there are too many to process. This is a lame excuse for a 'courier' company.

Later, someone else told me that the card was already delivered on the 9th of december. When i asked them for details about who received it, they said it was dropped in the common mail room at not at my apartment and therefore no acknowledgement was taken.

This is a grave issue of the utmost importance and must be dealt with immediately. How the government decided to employ such incompetent companies to handle sensitive information of its citizens is beyond me. Identity theft and misuse of pancards is caused primarily due to negligent companies such as this.

I have been following up on a consignment since a week. It reached hyderabad balanagar branch on 9th dec and today is 15th dec. I'm chasing through all possible ways but there's no heck of a response. To my surprise, even, customer care numbers are also going unanswered. Once fellow luckily answered and told me that it would get delivered on tuesday the 12th dec, 2017 but no luck. Also, someone from customer care responded through a mail that the delivery is delayed due to c/n/l (Address not located). Wow, what a big surprise is this! No one even bothered to call me at least even after writing so many mails.
Awb no: del[protected]

Consignment (Containing a document) ref mys21563599 booked on 17/11/2017 by scarlet yamaha, mysore to me - k r sai kumar, villa 32, pavani harmony, bandlaguda jagir, hyderabad 500086 is yet to be delivered. From tracking i gather that the consignment has been returned to mysore, but not to consignor either. I, the consignee was never contacted on phone or at the delivery address and simply returned. This is not the first time this ill reputed courier has done. They need to be brought to books and asked to compensate.
My mobile number is [protected]

Sir, iam prof. Shamsudheen residing at chelakkottukara, thrissur. A cover containing aadhar card sent from mannarkad, palakkad dt. On saturday (Booking no:pgt.17279463, reached here at thrissur office fathima arcade (Ph no:[protected]) on monday, 11/12/2017. On the very same day twice i contacted the office but to hear that the concerned boy is on leave. Then on tuesday, 12/12/2017 i contacted thrissur office and came to know that it is the duty of ollur office to distribute all articles to chelakkottukara area. Then i contacted ollur office but the manager there told me that the letter addressed to me is no kept in the box meant for ollur office. So it is evident that the prompt sorting is not made by thrissur office causing delay in distribution.
So i very humbly request you to direct thrissur office for making arrangements to serve the letter to me today itself. Also please let me know what action you have taken on my complaint.
Thanking you waiting for a message.
Sincerely yours
Shamsudheen.

I would strongly recommend to avoid using professional couriers if you don't want to end up in trouble. They are by far the worst & most "un"professional courier service provider. I had to send a parcel urgently to my relative for attending a marriage function. The parcel travelled half of india & then i was told that they don't service in that area, it took them more than a week to figure that out (Something that i would expect them to know before accepting the courier). It has been over 2 weeks & i haven't received my courier back yet. If the parcel is damaged by any chance, i'm planning to go to consumer court.

Team,

There was a health insurance policy which was sent from the concerned department to my home address in kushalnagar -571234 (Coorg), karnataka.
However, once the document has arrived the office they had called me and i informed to deliver them to my home which is around 1 km from the office. The lady who called me informed that they do not have service which is hardly 1 km.
But, i told her that i will come and collect the document and i was not able to go that day.

Despite me telling, without my intimation those people sent the courier back stating the address was not sufficient.

I have additional proof's for the address to specify it is correct and this is pure lazyness or ignorance. This is not the first time.

I am planning to raise a complaint in the consumer forum in bangalore.

Any advices or suggestions to resolve and provide a hassel free service would be welcomed.

Thanks & regards,
Yeshwanth achaiah

This is pebin raj from nagercoil, 2/12/17 dated i sent one parsel[protected] to pondicherry which contails oil item, and i told them this is oil item after that only sent that parcel but they called me after two days and said that parcel was broked so you just come and collect that parcel but they are not ready to give any compensation please ready to arrange compensation for that
Weight: 9850
Amount: 500 rs for delevery
My mob : [protected]

Dear sir,

Please note that we have booked a courier on 28th nov 2017 from kalyanadurgam to vijayawada bearing docket no kld 131767.

Till date the courier had not been delivered and on the above the officials at professional couriers office at vijayawada and kalyanadurgam could not able to track the present location of the courier.

We are very much dissatisfied with the services of professional courier.

Also note the online tracking system also could not able to track the courier.

Booking number : hrd[protected]
Booked on 20th and this is 12 dec and still not delivered.
As per their site tracking currently it is at:
Manager: - komal das
Address: - mani sundar complex kadamtala
Pincode - 735101
Phone no.: [protected]
Mobile no: - [protected]
The mentioned ll number does not connect. Called the mobile number and it uses abusive language. No direct call number where we can all someone to understand where the package is.
The package supposed to deliver before 28th as it contain urgent document. Still it is not delivered.

Called [protected] and [protected] but number never connects.

Dear sir
I am writing this letter by lots of pains in my heart i have sent a courier with reference number tvm3408899. From west fort. Trivandrum. Kerala
And the courier has to go to gurgaon haryana jabong.com. It has not yet reached there nd the status showing in transit. And called the owner nd got a bad response nd he told to give a consumer complaint or to do what ever i want
I need justice.
Kindly do the needful

Tcg5038216 this is my booking id i had booked from tituchengode to banglore but its 7days overed theproduct is not yet delivered the last status updated on 21/11/2017 at mission road if i ask to that station they are telling we forwarded to mahadevapura but when i checked with them they are telling its reforwarded to mission road. Last 7days they are telling this status only. Its any urgent parcel this is what professional courier will take responsibility on delivering and behaving customers. None of customer care is responding properly atleast resend the parcel to me i need to know where is my parcel pls deliver to that to address or return back to me this is no fine what you are doing pls dont spoil your name professional couriers if i dint get my parcel i surely file a case on court

One of my vendor had sent an package from pune on 21 nov. 2017 to badlapur (Dist. Thane). Today, 24 nov. 2017 i'd received the call from professional courier badlapur ([protected]) stating that you have to visit our office in badlapur and collect the package.
This is not the first time they are doing it. Every time for any package they calls us & do the same thing whereas we do received the package from other courier service companies & post office.
If our place is non serviceable are then why are you accepting the package???
Either deliver the same or do not accept.
It creates lots of confusion/miscommunication between our self & vendors.

We, m/s. Agarwal datamatics pvt. Ltd.,, would like to inform you that we have booked a urgent courier in air mood from bikaner to kolkata, vide professional courier slip no. Bkn - 811316 on 18/11/17 and manager of this branch told us that consignment will be reached by tuesday evening positively.
I was totaly shocked when i enquiry about my courier delivery position at their jaipur branch on 121/11/18. They told us that my consignment was booked in normal mood and will be delivered after 4-5 days.
I contact with bikaner branch manager, he firstly misguide me and argument he roudle told me that when courier reached to kolkata, he don't know.

I had sent a courier through pro service on 12 september 2017 from surat to bhilwara. The consignment contained a passport weighing 50 grams.

I was charged 240 by the professional courier office in surat gujarat instead of 180 as mentioned on the receipt. I was refused to ask for the extra money charged by the courier service owner. Also, i was threatened saying that my consignment will be stopped in the middle of the transit if i ask for the refund. Highly disappointed on the malpractices done by the franchisee owners of professional courier.

Inspite of repeated emails everyday since 13 september 2017 till date my issue is being taken for granted by the company. The surat branch of professional courier is trying to shut my mouth by offering me 500 as the penalty charge inspite of reimbursing me highly.

I am attaching the receipt given to me in photos section. Please look into the matter where the customer is being exploited just to earn personal commissions.

This is in regard to courier no - ccu[protected]. I have been calling since last 5 days i must say this is the worst courier service i have ever seen. There is no response for mails, kolkata branch customer service people provide wrong information or you can say “fake” information in order to hide their mistake and hyderabad customer service does not respond properly. This is very disappointing to say that because of the delay in courier which consist of medicine concerned patient is suffering badly from her disease. I want courier ti delivered as soon as possiple as this is the case of emergency.

Consignment booked from global arts & crafts, new delhi vide docket no del51569442 on 17th oct 2017 addressed to mr. Siddharth hebbar, flat no 105, palmcourt apartment, jakkur planation road, bangalore 560064 has not been delivered til now, where as professional courier tracking system shows delivered on 23rd october 2017. On following up with the seller we came to know the details.

I am a resident of gudivada town i have received a parcel from a certain city as it was very urgent to me as myself gone to the office and asked the concerned parcel of me to handover but the concerned person of proffessional courier (Owner gudivada branch) was using unaparlimentary words and talking very arrogantly about the concerned parcel and roughly handling the parcel as the parcel was very urgent certain necessasary action should be taken